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19/5/2017 0 Comments
If your poor iPhone or iPad has suffered an 'accident' - or has perhaps been lost, stolen or just plain won't start up - the big question most people will ask is "Can I get back my photos?".
You may be able to live without to loss of other data, but the loss of photos that were on your iPhone or iPad can be very distressing.
A caller to iTandCoffee this week had this very issue - she had a non-functioning iPhone that has been replaced with a new one. She is now trying to determine if there is any way of getting back the photos from her 'dead' iPhone.
Unfortunately, if the iPhone won't start up, it is not possible to retrieve the data from it.
In the absence of an iTunes backup of the device, the only hope real hope for retrieving its data is if there was an iCloud backup.
This particular client had no idea if she even had iCloud turned on, let alone if she was backing up to iCloud.
In such a case, can she check if she has a recent (or any) backup in iCloud?
The answer is "Yes".
Just go to the website www.icloud.com, and sign in with your Apple ID. In the Settings option, you will see a list of all the devices that are associated with that Apple ID.
You will see a list of devices that have been signed in to that Apple ID. Hopefully you will see the device that is no longer available.
Click on the one that is no longer working (here's hoping you see it in the list). On the screen that appears, you will see the device name on the right side and, if there is a backup available, you will see the 'Latest Backup' date and time underneath.
If you find that there is a backup available in iCloud, the next thing to work out is how to retrieve the photos (and other content) from that iCloud backup.
If you have a new replacement device, the best thing to do is to restore from the iCloud backup.
If you have already been using the replacement device for a while, you may not want to wipe it and restore to it. In this case, you could find an alternative device (of the same type - i.e. iPhone or iPad) on which to restore you iCloud backup. You could then back up the restored photos to a computer or flash drive (one with a lightning connection).
There are products that you can purchase and download to extract data from an iCloud backup. The one that I have used is iPhone Backup Extractor.
If you need further advice or assistance to check for the existence of an iCloud backup, or to recover data from it, make an appointment with iTandCoffee (in Glen Iris, Melbourne).
Call 1300 885 420 or email firstname.lastname@example.org.
Understanding and Using iCloud
To learn more about iCloud - including how to back up to iCloud - why not attend the iTandCoffee 2-hour class called "Understanding and Using iCloud".
Find out when this class will next run here›
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