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Handy Hint 30 - Home do I quickly fix a mis-behaving app on my iPad and iPhone, or a device that is mis-behaving in general?

What do your do if you have a frozen or non-responsive app, or an app that is not doing what it should, or your device won't connect to WiFi and other built-in features, or your phone won't work on your iPhone, or perhaps even your Home and Sleep buttons won't work.

Step by Step instructions

There are 3 key steps for resolving these problems, depending on the severity of the issue you are encountering.  Try them individually in the order shown below - often No. 1 will do the trick.
  1. Close the app you are using.   This involves pressing twice quickly on the Home Button to open the 'Task Switcher' view, then 'swiping up' the app that is mis-behaving.
  2. Turn off your device by holding down the sleep switch for 3 seconds and 'slide to power off', then re-start the device.
  3. Perform a cold re-boot of the device.  This involves holding down the Sleep and Home buttons for about 10 seconds until screen goes black and the Apple symbol appears - only let go when you see the Apple Symbol.  Wait a little while, and your lock screen will reappear, ready for you to unlock and try again.
Picture
Step 1 - Close app from Task Switcher (activated by two quick presses on the Home Button)
If you find that the above suggested steps still don't resolve the problem, it may be worth a visit to your nearest Apple Store to get them to take a closer look at your device.  It is worth making a 'Genius Bar' appointment before you go, so that you can avoid having to wait too long.  

Please note that the screens shown in this hint are from an earlier version of iOS.  The hint shown is still applicable to the latest version of iOS.

Click here to make an appointment at your nearest Australian Genius Bar in an Apple Store.

Watch a video that demonstrates closing a mis-behaving app
(Press ▷ to play)

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