October's Free Friday for iTandCoffee Club members, held on 13/10/17, was a Question and Answer session where we had some great questions from those who attended. Here's what we covered:
Those of you who are Plus, Premium or Online members of The iTandCoffee Club can see the full video of the session by selecting the button below.
Not yet a member?
Become a member of The iTandCoffee Club
If you are you a member of The iTandCoffee Club and currently have the Original or Basic membership, you can upgrade to gain access to all of our 'club session' videos and more. Call us on 1300 885 420 to discuss upgrade options - or email email@example.com
In the last newsletter, we looked at the arrival of iOS 11 and the new features/changes it delivered.
I have now been using iOS 11 for nearly a month and must say that I have continued to find it very stable on my iPhone 7 Plus. In saying that, there have already been two updates to iOS 11 since its release - so we are now up to iOS 11.0.2.
If you have already installed iOS 11, make sure you install this latest update, which includes fixes for problems that have been affecting some devices and that had prevented some email users from sending emails.
Some of the new features of iOS 11 are really great. And there are some that I know will require a bit of getting used to, especially for many iTandCoffee clients.
If you are keen to see what iOS 11 has to offer, I think the coast is pretty clear to go ahead and upgrade. (As always, make sure you have a backup first.)
Just be aware that there will most likely be further 'patch' releases over the coming weeks and months. If you are relying on a limited internet data allowance, you may want to wait a while longer before upgrading.
We recently ran an iTandCoffee Club session where we looked at the new features and changes in iOS 11. Club members with Plus, Online or Premium membership can view the video of this session any time. (Join the iTandCoffee Club Plus or Premium membership plan before the end of November 2017 to go in the draw to win a brand new iPad! Don't miss out)
Client June C found that, after she hit something on her Windows 10 Surface, she could no longer enter an '@' symbol. When she chose 'shift-2', she instead got a quote symbol and could not enter any email addresses.
Very frustrating - I suspect that the combination of keys that June hit might have been Shift +Alt.
The solution to this problem is actually quite simple. The keyboard needs to be changed to back to US English. This may be able to be achieved by using Shift + Alt again.
If that doesn't work, select the little 'on screen keyboard' option from the bottom right area of the screen, and then select 'Language Preferences'. From there, choose the US English option.
You will then find your @ symbol works again.
This week, I got a very rude shock when I received a text message from Telstra saying that I had used up nearly all of my month's allowance of mobile data - with 9 days to go until the end of the billing cycle!
I was not conscious of having done anything that could have used up that much data, so did a bit of detective work on my iPhone 7 Plus to see what was eating my data.
Uncovering the 'data gobbler'
I found in Settings -> Mobile that one of the biggest consumers of my data was System Services.
Normally, I only have a problem with my mobile data use when I have been using my 'personal hotspot' - which I had not done recently.
Further investigation showed that the big user of my mobile data was iTunes Media Services and iTunes Accounts.
So it was obviously something to do with my music. I had been listening to music as I walked, and wondered if that was the issue.
But that was not the problem. The problem was with an option I had turned on in Settings -> Music.
My Mobile Data setting was on - as I wanted to ensure that I could stream music when not on Wi-Fi. What I hadn't noticed was that there are some further options in the Mobile Data option.
Tapping on the Mobile Data option showed that I had the Downloads option turned on.
In addition to this, I also had the Automatic Download option enabled in Settings -> Music.
This setting meant that any music that I added to my Library in Apple Music would be automatically downloaded to my iPhone (as long as there is space).
I had recently added a couple of '70's Music' playlists, not realising they automatically downloaded - AND that, due to my setting in the Mobile Data, this downloading could happen using my mobile data.
Needless to say, I have now turned off the Downloads option in the Mobile Data option of Settings -> Music.
I suggest you all do the same, to avoid getting caught out like I did!
Related Handy Hints and Articles
Handy Hints (for iTandCoffee Club members only. Find out more here »)
We have been working very hard on a great new offering from iTandCoffee and are proud to announce the launch of our fantastic set of video tutorials: Getting to Know your Mac
These tutorials offer a great alternative to attending an iTandCoffee Class series. In fact, we are able to cover far more topics than can ever be addressed in our two-hour classes - and you get the chance to play these videos as many times as you need, whenever you need them!
The tutorials are provided as short, topic-by-topic videos (128 of them!), as well as as longer, multi-topic videos for each class. This makes it easy to come back to specific topics when you need information - without having to find that topic in a longer video. You'll see the long list of topics below.
And you also get access to our 'live' class videos for each of the classes below.
Purchase the 'Getting to Know your Mac' video tutorial series
Each of the 4 parts of the class series shown below can be purchased individually.
Or purchase access to the full set of classes for only $220 - a saving of $45.
This 4-part series provides live classes and a comprehensive set of video tutorials (over 10 hours of content), covering the following major topics:
OR join The iTandCoffee Club to access ALL these videos for no extra cost!
If you are a member of the iTandCoffee Club Online or Premium membership, the great news is that you can access this huge range of videos FOR FREE!
OR purchase these videos on a USB that you can plug into your iPad or iPhone (or computer)!
We also offer the option of purchasing a special USB (called iXpand) that contains all these videos, one that you can plug into either your Mac or your iPad/iPhone - so that you can watch the tutorials anywhere, anytime - even when you don't have internet access!
This option is available for only $295 (plus postage, if delivery is required).
Here's what's included in each class in the 4-part series
- iMac (Late 2009)
- MacBook (Late 2009)
- MacBook Air (Late 2010)
- MacBook Pro (Mid 2010)
- Mac mini (Mid 2010)
- Mac Pro (Mid 2010)
- Macs from 2011 onwards
How to find the year and model of your Mac, iPhone or iPad
If you don't know how to work out the serial number, here is an Apple Support page that tells you where to find it:
For iPads and iPhones, here are another couple of pages that help identify the model of your device
Should you install the upgrades straight away?
The first release of an operating system upgrade will often be a bit 'buggy', so it is best to let others discover those problems and wait for fixes to be released.
Needless to say, iTandCoffee will download and install the upgrades as soon as they are released, and will let you know via the fortnightly newsletter when 'the coast is clear' to download and install.
Join our next FREE FRIDAY
to learn about the new features of iOS 11
for iTandCoffee Club members, to be held at iTandCoffee on
September 22nd at 12pm.
This is sure to be a popular session, so get your booking in early to attend this FREE* 1-hour session.
* FREE for eligible members of The iTandCoffee Club. Please note that 'Basic Plan' members have a limit of 3 free sessions per membership year. Members who have used up their 'free' limit can book online attend for $20 (visit The Clubhouse to get the discount Coupon Code). Non-members can attend for $35, payable in cash on the day. Bookings are essential.
If you are a user of macOS Sierra, you may have unintentionally turned on a new feature from Apple, one that allows you to store your Desktop and Documents folders in iCloud Drive.
This does have a couple of great benefits:
- You will potentially require a lot more iCloud storage to 'fit' your Desktop and Documents, involving additional monthly cost.
- You will be using more internet, due to the constant syncing that will occur with your iCloud account whenever you add or modify the files in your Documents and Desktop folders.
- You may not want all your files and folders from Documents and Desktop to be available on all devices.
Personally, I don't want my Desktop to be syncing to my iCloud as I use it as a temporary storage area for screenshots and other files that I will not be keeping longer term. I also want to be able to be selective about what Documents content I sync to any Cloud storage solution.
iCloud Drive is nowhere near as mature a cloud storage product as Dropbox, OneDrive or Google Drive. I mainly use OneDrive for my 'cloud' storage, but also have Dropbox.
How do you get your Desktop and Documents out of iCloud Drive?
The trick is how to undo this setup once it has occurred. It is a little confusing and requires several steps.
You must go to your System Preferences -> iCloud -> iCloud Drive, and 'untick' Desktop & Documents Folders.
It doesn't end there, however. There are a couple more steps to follow to get your Desktop and Documents out of iCloud and back to where they used to be.
We have recorded a video tutorial of how to get your Desktop and Documents folders out of iCloud. This tutorial is now available to all members of The iTandCoffee Club. You must have a club login to access this tutorial. (Find out how to Join the Club here »)
If you are not brave enough to undertake this change yourself, iTandCoffee can help. Appointment bookings can be made here, or just call 1300 885 420.
Would you like to understand your Mac better, and get more from it?
Learn more about Files, Folders and Finder on the Mac
These videos are now available to anyone who has either the Online or Premium iTandCoffee Club membership. (Find out more about The iTandCoffee Club here »)
Those of you without membership can purchase this set of videos for only $25 (a great price, considering classes cost $55 - and that you can watch these videos as many times as you like!). Find out more about how to gain access to these videos here »
Try before you buy!
Would you like to first get a taste of the style of these tutorials? The first first two in the list below are unrestricted - no membership or purchase is required to view them. Check them out and see what you think.
2-1 Introduction and concepts (unrestricted)
2-2 Opening and Using Finder (unrestricted)
2-3 The Finder Sidebar
2-4 Main Finder Folders
2-5 Viewing your Files and Folders - List View
2-6 Viewing your Files and Folders - other Views
2-7 Arranging and Sharing Finder Content
2-8 Customising Finder's Toolbar
2-9 The Path Bar and Status Bar
2-10 Previewing Files (Quick Look)
2-11 Opening a file
2-12 Creating Folders
2-13 Reorganising your files and folders
2-14 Selecting Multiple Files
2-15 Create Folder from Selection
2-16 Reorganising using Drag and drop
2-17 Copy, Paste, Move - with Command Key
2-18 Copy, Paste, Move - with Right Click
2-19 Saving files from other applications
2-20 Get Information about a file or folder
2-21 Setting up Favourite Files and Folders
2-22 Searching for files and folders
2-23 Smart Folders, Saved Searches
2-24 Desktop and Documents in iCloud Drive
2-25 Minimising multiple app windows
2-26 Finder Keyboard Shortcuts
We have also re-recorded the first class of the Getting to know your Mac series - 'A Guided Tour of the Mac'. 13 short videos introduce you to your Mac and all the key areas and features. You can sample the first two of these videos to see what you think.
1-1 Introduction, talking terminology (unrestricted)
1-2 Starting, Stopping, Restarting, Sleeping (unrestricted)
1-3 System Preferences
1-4 The Finder
1-5 The Desktop
1-6 The Dock
1-7 Menu and Status Bars
1-8 Siri and Notification Centre
1-9 The Mac App Store
1-11 Mission Control and Multiple Desktops
1-12 The Dashboard
1-13 Dealing with a mis-behaving Mac or App
The rest of the class series will be available very soon, so stay tuned!
If you have any queries about these videos, don't hesitate to contact iTandCoffee on 1300 885 420 or at firstname.lastname@example.org.
(For anyone who is a Plus, Premium or Online club member of The iTandCoffee Club, here the link to the video of this class:
Using a VPN for safe internet while travelling or on public Wi-Fi - Free member session held 4/9/17.)
You are in control of whether your iPad or iPhone automatically downloads any app you install on the other iOS device/s.
If you would like to ensure that installed apps appear on both/all iOS devices (or want to prevent automatic installing), this is done from your Settings on each device.
Go to Settings -> iTunes and App Store
In the Automatic Downloads section, you will see different options that allow you to control which content should be automatically downloaded.
You need to choose what Automatic Downloads apply on each of your Apple mobile devices.
You will also notice that this is where you can choose whether to use your Mobile Data for any such Automatic Downloads.
I leave this turned off, as I don't want to waste mobile data on such downloads - I only want these to occur over Wi-Fi.
Important: Mac apps are different to iOS apps
It is important to note that apps that you download and install on an iPad or iPhone (iOS Apps) DO NOT automatically sync to a Mac.
Mac apps are quite separate from iOS Apps, and need to be separately (purchased) downloaded and installed via the Mac App Store.
However, not all Apps that appear on your iPad and iPhone are available via the Mac App Store.
You will sometimes need to install the app directly from a website - as was the case with the VPN apps that were discussed during the class last iTandCoffee Club class on Monday.
For instructions about how to download and install Apps from websites, here is the video from the Getting to know your Mac series of classes.
This video (and the rest of the videos from that series) is available to any iTandCoffee Club Members with Online or Premium membership. Find out more about The iTandCoffee Club here »
It can also be purchased as part of the set of videos available from the Getting to know your Mac class series - find out more about how to get these great videos here »
Just yesterday I was working on an email that had different formatting in different places (due to some copying and pasting I was doing).
But I wanted it to have the same formatting throughout. So how could I copy the formatting from one area of text to another?
Find out how this can be easily achieved on your Mac in this hand hint for iTandCoffee Club members. (If you are not yet a member, find out more about the iTandCoffee Club here »)
If you see the login screen after clicking the above link, but do not yet have an iTandCoffee Club login, find out how you can Join The Club here for all sorts of great tips like this.
Why not come along to an iTandCoffee Class to learn about your Mac
iTandCoffee regularly runs the Getting to Know your Mac series of classes - focused on those who are new to (or relatively new to) the Mac computer, and those who want do more than just the very basics with their Mac.
- Some keyboard shortcuts I use frequently on my Mac
- Some more great Mac Keyboard Shortcuts
- Finding those hidden symbols on your Mac keyboard
- Finding the Emoji keyboard on your Mac
Blog Articles (no membership required)
- How to type the cent symbol on your Mac
- How to type the 'Apple' symbol on your iPad or iPhone
- A new lot of Keyboard Shortcuts for your Mac
- How to copy text formatting from one area of text to another on a Mac
- Ever wonder where the Home and End buttons are on a Mac? Wonder no more…
- Finding those missing symbols on your Mac keyboard
- Have you discovered the wonderful 'Undo' function on your Mac?
- Do you have 'right-click' enabled on your Mac?
- I have just discovered my new favourite Mac keyboard shortcuts!
- How to get back those Typing Shortcuts when they disappear from your Mac
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Purchasing An Idevice
Raise To Wake
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Two Step Verification
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