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29/11/2025 0 Comments How can I make sure that certain apps required my FaceID/TouchID or password to open them? A client this past week was frustrated that a certain app - one that had sensitive data in it - did not seem to require her FaceID every time it was opened.
She was finding that she had to sign out of the account to prevent anyone who picked up her iPhone from gaining access to the app without some form of authentication. If the app doesn't provide such authentication every time it is accessed, you have another option that you can use instead.
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 Are you an Optus email account holder?
I regularly assist Optus email account holders who are having difficulty adding their Optus email address to the Mail or Outlook app, or who are struggling to stick within the tiny 500MB storage limit that Optus offers. Most of these account holders have suffered the frustration of trying to get help from Optus support, and most would be happy to move to a new service if they didn't have so much tied up with their old Optus email address. Whenever I deal with a client with such issues, I make the suggestion that they make the first step to move away from this Optus email address, and start using a Gmail, Outlook or iCloud email address instead. The issue then is how to do this in such a way that makes the migration from Optus to the new account as painless as possible. The good news is that a new feature in the Optus webmail settings makes this migration so much easier.  If you are a Mac user who is currently running macOS Ventura (the operating system released by Apple in late 2022) or an earlier operating system, you may find that certain apps on your Mac are no longer able to be updated.
In fact, certain apps - like those in the Microsoft 365 suite (Word, Excel, Powerpoint, OneDrive) - may not even be able to be downloaded and installed. This is because Apple's support for macOS Ventura has ended, meaning no further security patches or support. Additionally, Microsoft has advised users of its Microsoft 365 products that they are now only supporting the current and previous two versions of the Mac operating system.  In the past couple of weeks, a client had asked me to create a 4-page booklet for a function - one that had the function name on the front, then the wine list and menu in the middle, and some other information on the back. It was to be printed on A4 paper, but folded into a booklet.
I was getting it printed professionally, so actually needed to create a file in booklet format that I could upload. Here's how easy it is to do this on the Mac.  If you need to check what is using up all the storage on your Mac, the place you visit has changed in recent years.
Before macOS Venturna, you used to go the ->About screen and select the Storage option along the top. Here's where you can now see a break-down of your Mac's storage usage, and then selectively clean out content that is wasting your Mac's storage.  Many of you who have a Microsoft 365 subscription for Word, Excel and Powerpoint will have recently received an email from Microsoft, advising how you can change your Microsoft subscription and save some money.
I have had several people contact me asking if this email is legitimate. The short answer is 'yes it is' - probably. Microsoft has definitely sent around such an email. In my own case, I received 3 emails - where email 2 and 3 were corrections to the original and 2nd email! As always with an email like this that entices you to click/tap a link and sign in, I am always extremely cautious before clicking any link - and make sure I do a series of checks before ever clicking/tapping the link. There is always the danger that a scammer will replicate the content and send a phishing email that looks the same, to attempt steal your login credentials. So here's how to check that the email in your own inbox is legitimate, and what to do if you receive it. 1/11/2025 0 Comments A warning for all Windows users about an issue that can lock you out of your computer Yesterday, I received an email from a wonderful Windows tech support guy, Alan - someone I refer people to when they have hardware or very 'techie' issues with their Windows computer.
I had only recently referred an iTandCoffee client to him after she encountered a problem after she entered the wrong PIN/password for her computer too many times and was being asked for an encryption key to unlock it. Alan has recently been contacted by more and more people who are encountering this same issue with their Windows computer, where they are locked out of their computer and asked to provided such an encryption key (one that they don't have recorded anywhere) to re-gain access. Apparently, this encryption - called Bitlocker - is being enabled under Windows 11 (and sometimes Windows 10) without the user realising. Unfortunately, if your computer is locked by Bitlocker and no encryption key is provided, no tech support person will be able to unlock your computer. The computer will need to be wiped and Windows re-installed, with all data on the computer lost (unless is is stored by a cloud storage service). Here is some more information about Bitlocker, how it can lock you out, how to (potentially) find your Bitlocker encryption key, and how to turn off this feature if you decide you don't want it.  I am gradually exploring the new special features of my iPhone 17 Pro - features that were not available on my iPhone 12 Pro.
In particular, I have been making use of two of these quite a bit - Clean Up and Styles.  This week, one of my clients needed a booklet done for a luncheon, showing the wine list and the menu for the event.
There were several places where I needed to type an 'e' with an accent. In Microsoft Word (and other apps), the accent gets added automatically by auto-correct for certain French words. But I had created the booklet in Canva, and had to manually add the accent where needed. Here's how to do this on a Mac. 29/10/2025 0 Comments How can I stop Mac Mail from showing an old email address for my friend - one that is no longer in Contacts? Have you noticed how your Mac's Mail app keeps a 'memory' of the email addresses that you have interacted with over time.
In some cases, these email addresses will be stored in the Contacts - but not always. If you remove an old email address from Contacts, it may still pop up as a suggestion in the To field when you compose an email and start typing the person's name. Here's how you can tell Mail to stop doing this - to forget that old email address and no longer show it. |
What's on at iTandCoffee ?Below is our list of videos, classes and other events that are coming up soon.
Videos shown are offered for eligible members of the iTandCoffee Club. If you have questions, why not join fun and informative 'user group' meetings, held once a month. All iTandCoffee classes are run as online classes (using Zoom), which means you can attend from anywhere. |
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27 Sycamore St, Camberwell, Victoria Australia
(also located in Daylesford)
(also located in Daylesford)
Call +61 444 532 161 or 1300 885 420
to book an appointment or class, or to enquire about our services and products
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SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10%* discount on eligible classes booked and paid for online. To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now Seniors can also save $5** on the first full hour of appointments booked online. Enter Coupon Code of BASEN5 when booking to receive this discount. * Some heavily discounted classes are excluded from the 10% class discount offer. ** Where more than one type of discount is available, only one type of discount can be used. |
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