 For anyone in business, it is well worth knowing about the fantastic support that your local council offers for your business.
In particular, our local Boroondara council provides the opportunity for FREE On Demand workshops for Boroondara businesses, on a variety of topics. iTandCoffee in Glen Iris will host two of these Boroondara council On Demand workshops during August. Facebook for Business: Tuesday August 8th, 6:30-8:30pm Instagram for Business: Thursday August 31st, 6:30-8:30pm Where: iTandCoffee, 34 High Street Glen Iris. Light refreshments provided If you run (or belong to) a small business in Boroondara, come along to learn about using Facebook and Instagram as great marketing tools for your business. Places at these FREE workshops are strictly limited, so book early to avoid missing out.
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 At the July Free Friday, during the information session on 'The Cloud' and 'iCloud', we touched on the topic of using iCloud to share albums of photos. We didn't have a lot of time to cover this in any detail during this session, so this week we have included a couple of Handy Hints for club members - one for Mac, and one for iPad and iPhone - on how to use iCloud Shared Albums. What is an "iCloud Shared Album"?An iCloud Shared Album is an album that you create in the 'Shared' area of your Photos app on the Mac or iPad/iPhone. This 'Shared' area is an area of your iCloud that you can choose to 'turn on'. If you don't see it, you may not have chosen to enable it. Albums that are created in this area can be then shared with other iCloud users, or even with those who don't have iCloud. The great benefit of iCloud Shared Albums is that, by just adding photos to a shared album, others you nominate will be able to see the photos - without you have to text, email or use other ways of 'messaging' the photos to them. While there are other 'cloud storage' options for your photos, the benefit of iCloud Shared Albums is that it is integrated with you your Photos app - so that you can see all photos in one app instead of having to use different apps (as would be the case if you share photos using another cloud service). Members can find out more about iCloud Shared Albums by selecting the below buttons. Not yet a member of The iTandCoffee Club? Find out more here ». Related Handy Hints and ArticlesHandy Hints - iPad and iPhone
Handy Hints - Mac
 So many people I speak to tell me that they use the same password for more than one of their online accounts - their Mail, their iCloud/Apple ID, their PayPay, their eBay. Or they use only a couple, or minor variations of the same password. They tell me that this is the only way they can remember passwords. In many cases, this password is also very simple and easy to guess. My advice is always to reconsider this approach, and to tighten up their security - advice that I know is rarely heeded. It is all just too hard. An article that I saw last week re-iterated the serious danger of using one password across all your online accounts. It is worth reading, then considering whether it is time to get to work on updating those passwords. Here is the article: We are going to talk about managing passwords at our next Free FridayDue to popular demand, we are going to re-run on a workshop that we have run previously on the topic of passwords. At our next Free Friday for iTandCoffee Club members* on August 25th at 12pm, the topic will be 'Let's talk about managing all those %$&#@* passwords'We will talk about how to keep your online world safe, the importance of good, strong passwords, and (most importantly) how you can keep track of all those passwords - in a way that is safe and gives you access to them whenever you need them. We will hopefully also have time for general questions at the end. * Free attendance at iTandCoffee Club sessions like Free Friday depends on the level of membership. See our membership options here. Non-members can attend at a cost of $35.
 What a great turn-out we had for the July Free Friday for iTandCoffee Club members. Thanks to all of you for coming along. The video of the 1-hour information session is now available in the Clubhouse area, for iTandCoffee Club Plus, Online and Premium members. If you are not yet a member, find out more about The iTandCoffee Club here - join now or upgrade your current membership to go in the draw to win a new iPad.  * Videos of Club sessions, including Free Friday sessions, are available to members of the Plus, Premium and Online plans of The iTandCoffee Club. Upgrade your plan to gain access to these videos - and we will refund any overlapping amount already paid. You will also go in to the draw to win a new iPad. Contact us on 1300 885 420 or club@itandcoffee.com.au if you need assistance or have any queries about upgrading.
 Just this week, iTandCoffee presented at a Tourism conference in the Yarra Valley, Victoria. During the presentation, we raised the question with delegates "How safe are your files and photos". Are you backing up your precious files, especially those photos? Please don't wait until a major disaster to think about protecting your 'digital life'! Make sure you are backing up to somewhere - and do it now! In the past week, Google has released an exciting new tool that is worthy of consideration when looking at whether to backup to a physical device, or to a 'cloud' service (or both). This new product allows you to choose to back up some or all of your computer's files and folders to your Google 'cloud'. The great thing about this new service is that you don't need to choose to put your folders and files in a particular area on your computer for the backup to work. You can leave them exactly where the are, and just 'tell' the Backup and Sync Tool which folders should be backed up. Here is an article that describes this new tool. I'll be looking into this one further over the next few weeks, to see if I add another layer of 'protection' for parts of our business and personal digital life. Related Handy Hints and Articles
Handy Hints (for iTandCoffee Club members)
Slow down how quickly you have to double-press or triple-press the Home Button on the iPad or iPhone
21/7/2017
 Your iPad and iPhone has some special features that can be activated by 'double-pressing' or 'triple-pressing' on the Home Button. Here are some past Handy Hints on the topic of the Home Button, and all the different things it can do. For many people that we see at iTandCoffee, the 'double-press' or 'triple-press' actions are quite difficult due to the speed with which this multiple press must be performed. It is possible to adjust a Setting, allowing for slower 'multiple-pressing' of the Home button. This Setting is an Accessibility feature, found in Settings -> General -> Accessibility. There are a couple of sections in Accessibility which deal with how you 'Interact' with your device. Under Interaction, you will find the Home Button option.  Tap on this option to see various options to do with pressing/tapping your Home Button. The first section is Click Speed. Choose Slow or Slowest to allow slower 'multiple-pressing' of the Home Button.  You will then notice that you won't have to be quite as fast with your double and triple clicking. Handy Hints (for iTandCoffee Club Members only)
Blog Articles Related Handy Hints and ArticlesWe've made some big changes to The iTandCoffee Club - and there's even a great prize on offer!
15/7/2017
Over the past couple of months, we have working on some exciting changes to The iTandCoffee Club membership system, moving to a different tool for managing our Club memberships. This new system will allow us to offer 'tiers' of memberships, to suit the varying needs of our membership base. Some of you are locals and want to take advantage of free sessions and support, as well as our regular tips and handy hint library; while others are not so local to iTandCoffee (or unable to get to iTandCoffee), so would rather just access our range of online services. To cater for these varying needs, we are introducing different iTandCoffee 'Plans'. Below is an image that shows the plans we have introduced. (Click/tap on the image to view the web page that has further details about the changes.)  We have an exciting promotion for the next few months! Can I upgrade and qualify for the iPad prize?Of course you can! Any existing iTandCoffee member who would like to enter the draw to win an iPad can upgrade their existing plan at any time to one of the qualifying new plans. We will then refund any amount you have already paid for your annual membership, based on how many days were left of that subscription, and cancel the old PayPal or Stripe subscription (if applicable). Don't hesitate to contact us on 1300 885 420 or at club@itandcoffee.com.au if you require any assistance with upgrading. Can I stay on my current subscription level ($30/year)Original iTandCoffee Club members (currently paying $30 per year), will continue to receive all the benefits of the 'Basic' $49 plan shown in the above image, until the anniversary of your membership. Original members will be able to attend up the 3 club sessions (e.g. Free Fridays) during 2017, regardless of the anniversary date of their membership. If the $30/year plan is renewed (via Stripe or PayPal), these original members will retain access to 'members-only' newsletter articles, the Handy Hints library, and a selection of videos and slideshows. However, 'original' subscriptions will no longer entitle these members to other services and benefits after the anniversary date. As mentioned above, those who currently subscribe to the $30/year plan can migrate to a different Club plan at any time. We will contact members around the time of subscription renewal to discuss which plan you would like to utilise going forward and to assist with whatever changes you wish to make. There's just one thing original members need to do at this stageWe have had to set existing members up afresh in the new membership system, which means we will need these members to do a PASSWORD RESET the first time they sign in to the updatediTandCoffee Club membership system. You will notice that the login screen for the new membership system is quite different to that you previously saw. Here is what the new 'login' screen looks like. You will see in appear before you can access any 'members-only' content, but only if you are not already logged in.  Members can just choose Reset password, then enter your email address to receive an email with a link to set up your password. If you like, you can use the same one that was used previously for The iTandCoffee Club. If you do need any assistance with this, call us on 1300 885 420 or email us at club@itandcoffee.com.au. A big PLUS of the new membership systemA great thing about the new membership system is that, after you log in, it will take you straight to the page you were looking for. This is something that the other membership system did not do well. I know it was a cause of much frustration for many of you - we were not very satisfied with it either and had tried for a long time (unsuccessfully) to get the provider of the old membership service to address this big shortcoming. We will be continuing to build on the content that is currently available to Club members, so make sure you keep an eye on the newsletter for 'what's new'. THANKS TO OUR MEMBERS
Please don't hesitate to contact us at club@itandcoffee.com.au if you have any problems accessing Club pages, or have any general questions about The iTandCoffee Club.  iTandCoffee client Frances O is currently co-writing a book, and was wanting to display two Word documents side-by-side, so that she could review editor comments against her own version of the document.
She contacted iTandCoffee to find out how to do this. For Mac users like Frances who want to learn more about how to manage app windows on a Mac - how to re-position them, how to resize, close, minimise, split the screen and more - we have included a new Mac Handy Hint in the Clubhouse area, for iTandCoffee Club members. 
Another question raised this week in relation to travelling with technology was about whether it is possible to download Netflix content to watch 'offline' (i.e. when you don't have internet).
This question arose during a discussion about 'geo-blocking' of Netflix, ABCiView, SBS On Demand and other Australian content - which prevents you accessing these Australian services when you are not in Australia. My client had heard of a TV series that was available on Netflix (which she subscribes to), and wanted to be able to watch it during her trip. The good news is that, since late last year, you CAN download content from Netflix to watch 'offline'. Here is how to do it. Downloading Netflix content to your iPhone or iPad
How much data will I use by downloading this content, and how much space will it take?
The amount of data that you will use when downloading content - and then how much room that content uses on your device - will depend on the program.
You will use somewhere around 200MB for one hour of SD (standard definition) quality content, and about double that for HD (high definition) quality content. For our mobile devices, SD quality is usually good enough and will ensure fastest download and require less storage space. ​Find out more in the below Netflix Help article. Will my downloads 'expire'? How long do I have to watch them
You can't keep the downloaded Netflix content forever - and the expiry of the content you download will vary. Generally, you will have 48 hours to watch once you have hit 'Play'.
You will be able to check in My Downloads to see if a downloaded program is on a countdown to expiry! Can I 'renew' an expired download?
It is possible to 'renew' an expired download, but only by deleting it and downloading it again. You must have an internet connection to do this.
Here's how to remove it from your My Downloads
Then you will need to follow the steps above to download again. A warning here: you may not be able to re-download all programs due to studio limits. In such a case, you would just need to wait until you have internet access (and are in the correct country) to watch it. Want to read more about this?
Here is a good article from The Age, published in December 2016 - shortly after the 'offline' capability was introduce
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 As mentioned in the earlier post Lend your mobile internet to your Wi-Fi only device - using your Personal Hotspot, client Chris K is off overseas this week, and will be purchasing and setting up a TravelSim before she goes (with assistance from iTandCoffee). This TravelSIM will give her access to a data bundle that offers 1GB for 30 days - so she CAN choose to use mobile data while she travels. (If she was just leaving her Telstra SIM in the iPhone, she would definitely NOT be using mobile data as it would cost $3 per MB!) The TravelSIM will also allow incoming and outgoing calls for only 25c per minute (much cheaper than Telstra's $2/minute). The trick is understanding what to do to minimise the cost of using this TravelSIM when traveling, and to avoid unintended use of the Mobile Data allowance. I promised Chris I would write up some (hopefully) straight-forward rules about the settings that she needs to turn on and off at different times, depending on whether she wants to be making/receiving calls and texts, and whether she wants be using her 1GB allowance of mobile data (vs just using Wi-Fi). So, here goes Chris! I hope it makes sense. Enabling/disabling internet, phone calls and texts while travelling OSIn general, leave Mobile Data and Data Roaming OFF to avoid unintended use of the 1GB mobile data allowance
If you really need internet but there is NO access to Wi-Fi:
Block phone calls and texts (incoming and outgoing):
Allow phone calls and texts (incoming and outgoing):
Handy Hints (for iTandCoffee Club Members only)
Related Handy Hints and Articles Don't you hate that you normally have to choose between photographing and videoing something - eg the family singing happy birthday or a baby taking first steps? Well, did you know that you can take photos while you are videoing on your iPhone or iPad? Here is a handy hint recorded a while back, showing you how easy this is to do. Related Handy Hints and TipsHandy Hints (for iTandCoffee Club members)
 Chris K has visited iTandCoffee over the past couple of weeks to discuss travelling with her technology. We have discussed her options for phone, SMS and internet while travelling overseas this month. The option that best meets Chris's needs is to purchase and set up a TravelSim (which she will get from a Post Shop) for her iPhone. Travelsim currently offers 1GB of mobile data with any activation (valid for activations before 16/7/17). (This data allowance expires 30 days after activation.) While 1GB is not a huge amount of data for 30 days, it certainly will give her enough to allow her to regularly check her email, look up maps, and do a bit of Googling when she does not have access to Wi-Fi. Chris will also take her iPad mini. She wants to be able to manage her emails and look up websites using the larger screen offered by that device (instead of always using her iPhone 6). Rather than buy another SIM for her iPad, I have suggested that she utilise the data allowance of her iPhone's TravelSim when accessing the internet on her iPad. She can do this by enabling her Personal Hotspot on her iPhone, and connecting to this Personal Hotspot from Settings->Wi-Fi on her iPad. Find out more about using a Personal Hotspot in the below Handy Hint for iTandCoffee Club members. Related Handy Hints and ArticlesHandy Hints (for iTandCoffee Club Members only)
 This question has been asked a few time this week, so I thought it worth re-publishing an article that was written in December last year.
In fact, it's an article that I wrote for my own Mum, who was really confused over messages appearing on her iPhone saying someone from 'St Kilda Rd' was trying to access one of her devices. Here is a link to the article, for anyone suffering the same confusion. What to do when your Apple password is rejected over and over - even though you know it's correct!
11/7/2017
 This has been a common problem encountered by so many iTandCoffee clients. In fact, we have already had seen two clients this week who have had the problem (and it's only Tuesday!). Apple just won't accept my password!The issue arises when 'two-factor authentication' has been enabled on an iOS 10 (or MacOS), but where other devices that use the same Apple ID are running an older version of iOS or OS-X. The older versions of iOS and OS-X don't 'understand' the newer security steps that two-factor authentication bring. As soon as two-factor authentication is enabled on one of their devices, our clients have found that their password keeps getting rejected on other devices - even though they know that the password is correct. They get a message popping up on their 'up-to-date' iOS 10 device (or on their 'up-to-date' Mac) saying that someone is trying to access their account, with an 'Allow' (or 'Don't Allow') option. When they choose 'Allow' to get the 6-digit two-factor authentication code, they find themselves stuck - because the device that rejected their password does not offer a place to enter this 6-digit code. Instead, it just tells them that their password is incorrect. Fear not! There is a solutionFortunately, there is a relatively easy fix for this problem. We covered this issue in our February 2017 Handy Hint newsletter. (Subscribe to our great Newsletter here so that you get to see FREE tips like this ») This tip has since been moved to our Handy Hint Library, which is for iTandCoffee Club members. Here it is - if you are a Club member, just select the link to view the solution. Not yet a member of The iTandCoffee Club?Contact iTandCoffee on 1300 885 420 if you need help to solve this problem. If you are 'not so local' and are not yet a member, why not join The iTandCoffee Club to gain access to our huge library of great tips like this. Related Handy Hints and ArticlesHandy Hints (for iTandCoffee Club members only)
Blog Articles (no membership required)
Is there a quick way to get all the local school term dates and public holidays into my Calendar?
11/7/2017
 How often do you find yourself needing to look up school holiday dates and public holidays for where you live? I know that the 'Australian Public Holidays' is a standard Calendar that is available in the Calendar app on my Mac and iDevices, but I would rather just see the public holidays and school term dates for my own location. Just today, I decided to investigate if I could get the Victorian school terms (for at least this year and next) into my Calendar, so that I could easily look up future term start and end dates. It turned out that was very easy to do. I just went to the www.vic.gov.au website, and visited their iCal Downloads page. That page has calendar downloads for school term dates, and also for Victorian Public Holidays, for up to 2025. For anyone else who is interested, just click on the below links to download an 'ical' file that you can then open, to import the dates into your Calendar. You simply choose which 'calendar' to import to. (I created a new 'School Terms and Public Holidays' calendar to hold these dates. If you are not sure how to create such a calendar, check out this Handy Hint for iTandCoffee Club members.) Victoria If you are not in Victoria, here are a couple of links for other states. If you live somewhere else, why not Google something like what I Googled, which was "calendar of school holidays download location-name". Easy viewing of term dates in iPhone/iPad CalendarHaving added the 'term' dates to my calendar, I can then quickly look up a list of term dates for future. I just tap the 'magnifying glass' at the top of the calendar screen to perform a search, and enter term. My calendar app then shows me the term dates for the next 12 months. (On my Mac, the list of dates goes right through to 2025.)  Related Handy Hints and ArticlesHandy Hints (for iTandCoffee Club members)
 I was reading the Innovic monthly newsletter this week, and it included a handy link that I thought readers of our own iTandCoffee newsletter might appreciate.
It is a link to a site that allows you to check if your email address (or username) has been found on a list of details stolen from various well-known websites - for example, Dropbox, LinkedIn, Adobe, Yahoo. This various websites were compromised at different times over the past few years, and email addresses, passwords and other details were stolen. I found my own email address was listed twice on the 'hacked' list - for LinkedIn and for Dropbox. I had already changed my password for these sites, but it was unsettling to see that I was 'on the list'. Its worth checking your own email address, and then ensuring that you have changed your password details for any site for which you DO appear on the list. Here is a link to the website: A client called on June 30, in quite a panic because all her Mac Mail mailboxes containing client emails and her expenses emails had disappeared. She was worried that she had somehow deleted them. Luckily, this was not the case. After remotely accessing her Mac to check just what had happened, we were able to re-instate the mailboxes with a single click! Finding your lost mailboxesWhen this client looked at the area where she normally saw her mailboxes, there was no longer a list shown under 'iCloud' (as indicate in the below example).  The solution was simple. We hovered the mouse pointer over the word iCloud'. As we did this, the word Show appeared. This is indicated in the below screen.  Clicking Show then expanded out the content of her iCloud mail, revealing all of the 'lost' mailboxes. Phew!   I had a call from my lovely Aunty V during the week, after the news came out about yet another 'ransomware' attack. She asked me if I could explain a term that was being used in news reports, about the need to 'patch' your computer to ensure that you are protected against attacks. What does 'patching' mean?Microsoft, Apple, Google (i.e. Alphabet) are constantly working on the software that runs our computers and mobile devices (know as operating systems), to ensure that evil-doers cannot gain access to our devices and lives via the internet. Microsoft's computer operating system is Windows. Apple's computer operating system is OS X or, more recently, MacOS. Apple mobile devices run iOS, and many other mobile devices run Google's Android operating system. All of these operating systems are, at times, targeted by hackers who try to find 'holes' in the security of these system, so that they can sneak in and steal stuff from computers that run the operating system - or even (in the case of ransomware) scramble all the information that is on the computer so that we can no longer use it. (I'll leave you to read up about ransomware in this article from Wikipedia: Ransomware - Wikipedia.) Most commonly, it is Windows that is the target of such attacks (as has been the case with the last two highly publicised 'ransomware' attacks). Microsoft, Apple and Google have, in most cases, already 'patched' the hole in their operating system security, and 'released' that patch as an 'update' to our computers' operating systems. Any computer on which the 'patch' is installed is protected if you, inadvertently, click on a nasty link or file in an email or on a website that might have otherwise taken advantage of the security hole. Are you patched?On some computers and mobile devices, these updates (patches) are automatically installed. The problem is that many computers have not been 'patched' because the business or individual user of the computer has not installed the updates that have been made available. This has left them at risk of falling victim to the ransomware attacks that seem to be getting more and more frequent. How to check and how to patchThe big question is how do you 'patch' your computer or device. To help you with this, we have included some 'how to' articles about below, that will (hopefully) help you ensure your computer or mobile device is up to date with all 'patches'. We are here to help if you need assistanceWe know that for many of our clients and subscribers, the information provided in the above articles will still leave them unsure how to proceed.
If you need assistance with this area, iTandCoffee is available for one-on-one appointments at the shop in High Street Glen Iris, or in your own home (depending on location). Over-the-phone support can also be provided if required. Just call 1300 885 420 or email bookings@itandcoffee.com.au to make an appointment.  This week we have a focus on understanding how to monitor and manage your data usage - your data in iCloud, your data on your iPhone and iPad and, in this tip, how to manage how much internet data you use when you are out and about. We are referring here to your 'mobile data usage' (sometimes also referred to as you 'cellular data' usage). To complete this trio of data usage handy hints, here's the applicable an iTandCoffee Club hint - just re-recorded to reflect the latest iOS 10 screens and options. If you are not yet a member of our premium members-only iTandCoffee club, find out here how you can access a great tips like this, plus other members-only offers, products and services.  This query came from a client this week, whose 16GB iPad had filled up. He wanted to know if it is possible to 'plug in' something to add to the storage capacity of the iPad. The quick answer is that no, there is no way to extend the internal storage capacity of the iPad (or iPhone). You are stuck with the storage capacity that you purchased, so it is very important to ensure you purchase adequate storage right from the start. It is therefore very important to know how to manage the storage of your device - how to remove the apps and content that you don't really need. Below is a link to a handy hint in the iTandCoffee club's Handy Hint Library (for members of The iTandCoffee Club). Having said that there is no way to expand the internal storage of the iPad and iPhone, I should mention that there IS a way of using an external device to 'offload' some of your device's photos and videos. It can also offer a great solution accessing movies, photos and other files without having to store them permanently on you iPad or iPhone. When you are on holidays, it offers a way of backing up your photos from your iDevice. The device is call an iXpand Flash drive, by SanDisk. I have one of these myself, and love it. It can plug into the USB port of a computer, or the lightning connection on the iPad or iPhone.  I love it so much and have had so much interest in it from the various clients that I have shown, that we have purchased a batch of these devices.
We have them for sale at the shop for $75. The price for iTandCoffee Club members is discounted to $70. If you are interested in purchasing one, email products@itandcoffee.com.au or call 1300 885 420. |
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