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Just last week, I went to use my new AirPods Pro for a Zoom meeting. I had already done this multiple times without issue.
However, this time, I found that I could not connect to the AirPods - no matter what I did!
Not only would they not connect to my MacBook Pro - they would not connect to ANY of my Apple devices.
When I took them out of their case, the light on the case was flashing orange. Nothing I did seemed to help - even following the instructions on the Apple Support website for re-setting and re-pairing the device would not work.
A call to Apple's help line did not, initially, shed any light on how to resolve the problem. I about 40 minutes on the phone to the level 1 support agent with no positive result.
It was only when I was transferred to an engineer that the problem was resolved with a relatively simple fix, but one that I did not see mentioned anywhere during hours of trawling the internet for solutions.
Here's the solution, for anyone else who encounters this problem.
The Apple engineer advised that it was most likely that the AirPods Pro, which were in the case and attached to a charger at the time that they were removed for use, were part-way through a firmware update at that point in time.
As a result, it is likely that one of the AirPods had been updated but the other hadn't - meaning that they were not identifying with each other as a pair, and therefore could not be paired with my other devices.
The solution offered by the engineer was to put the AirPods Pro back in their case and plug the case into the charger, then leave them for at least 30 minutes without opening the case - to allow the firmware update to complete.
This solved the problem! After that 30 minutes, my AirPods Pro were quite happy to pair with all my devices.
I just wish that Apple included that 'fix' on the page that describes how to resolve pairing issues. It would have saved me about 3 hours my time, trying to find a solution.
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