iTandCoffee is at 34 High Street Glen Iris 3146, Victoria Australia
Call 1300 885 420 or (03) 9886 0814
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Please beware of a scam that impacted an iTandCoffee client this week.
This client had recently moved into a house in Balwyn and had asked iTandCoffee to hook up her new Telstra modem/router so she could start using the internet service at the house.
This all went well and she had been accessing the internet without a problem. However, a few days later, she got her account from Telstra - and found that Telstra was now charging her for two Broadband services instead of one.
The wash-up of whatever conversation she had with Telstra was that her internet service was disconnected completely this week on Tuesday.
When this happened, she contacted me again for advice - which was that she would probably be best to brave the Telstra shop to see if they could help resolve whatever had gone awry. Painful, but probably better than trying to resolve this by phone.
'NBN' to the rescue - supposedly!
A subsequent text from this client the next day stated that she had decided she would 'ditch' Telstra, as she had just found out that, co-incidentally and almost miraculously, 'the NBN is coming on Thursday'.
This surprised me greatly, because I did not think that there were any plans in the near future for the NBN rollout in her area.
I double-checked this on the NBN website's rollout map, advised her of my concern that she had been advised incorrectly, and asked who had told her this.
When she finally texted me back, she said that she had just had 'the NBN man' at her house for over an hour. Not only that, she had arranged for him to come back tomorrow (Thursday 11th) to connect both her and her 90 year old neighbour to the NBN!
Apparently, this guy had come to her front door a week earlier, so she had decided to call him after the Telstra internet problem started.
I suggested that I was concerned it sounded very much like a scam. The company he said he works for has no website or entry in the White Pages.
Was it a scam?
Heeding this warning, the client called ScamWatch on 1300 795 995. She was advised to call the police immediately!
Needless to say, the NBN did not come to this poor lady's street on Thursday this week, and she will still need to visit the Telstra Shop to attempt to get her internet problems resolved.
Be alert to scams like this
As per the usual warnings in the iTandCoffee Blog and fortnightly Newsletter (subscribe here if you don't receive this yet - it's free), be suspicious of unsolicited door knockers, callers and emails.
It is always better to be safe than sorry. Visit the Scamwatch website to check for any known scams, or call 1300 795 995 to check. Alternatively, send iTandCoffee a query at email@example.com.
For more information about this particular scam, here is the Scamwatch article from last year .
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