I normally create my music playlists in iTunes on my computer, and then sync them to my iPhone and iPad.
However, the other day I decided I wanted to create a playlist on my iPhone. When I went to do this, I realised that it is not very obvious where to find the 'Create New Playlist' option! When you tap on the Playlists option at the bottom of the screen, you only see the list of existing playlists. So where do you go to create the new playlist? Find out in this iTandCoffee Handy Hint. This hint is now only accessible to those who are iTandCoffee Club members. For this and a huge number of other tips and tricks for iPad, iPhone and Mac, Join the Club today!
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20/11/2014 0 Comments When you accidentally delete something from your iPhone or iPad - can you get it back?This week I had a visit from a client, who was desperate to recover some very important Notes that were inadvertently deleted from her iPhone. She had visited the Genius Bar at the Apple Store, but was told that there was not really any way of recovering the information that she had lost. So she came to see me to find out if there was any possibility of retrieving these lost Notes, especially given that she had regularly backed up her iPhone to iTunes on her Macbook as well as backing up to iCloud. The answer is ... maybe! While the iCloud backup is unlikely to be of any help in retrieving the lost Notes, it is possible that the lost data is still available in the iTunes backups that are saved to her Macbook. So what's the difference between these two types of backup. The below is taken from a article that talks about i-Device backups. (Read more here if you are interested.) ... iTunes backups are different than iCloud backups. When you back up via iTunes, you’ll get a complete copy of all the data on your device so you can restore your device to the same exact state later. With iCloud, only “the most important data” on your device will be backed up to your iCloud account. For example, iCloud backups don’t include a complete copy of the music and videos on your device — but iTunes backups will. This allows you to save limited iCloud space and avoid having to upload and download huge amounts of data. What this highlights is just how important it is to, if possible, regularly back up your iPhone and iPad to iTunes on a computer - so that you have a complete backup of your device should you ever need it - rather than just a partial iCloud backup. Where are iTunes Backups stored on your computer iTunes backups are saved away to an hidden area on your Mac or Windows computer. In the case of this client's Mac, we could see all her iTunes backups in the folder ~/Library/Application Support/MobileSync/Backup You can get to this hidden folder by opening Finder, then choosing Go from the menu bar and clicking on Go to Folder, and typing in the above path. (Refer later for where to find the backup folders on Windows.) In that Backup folder, you will see a list of backup folders, which contains a heap of strangely named files that are actually the contents of the backup. The Date Created for each of the folders in Backup provides you with the backup's date. (If you don't see Date Created in the columns provided, right-click on the column heading area and 'tick' the Date Created option from the list that drops down. This will add the column to your Finder view.) Below is a sample of my own iTunes backup folders. I have clicked on the Date Created heading to sort the list of folders in descending Date Created order, so that the newest is at the top. When we looked at my client's backup folders on her Macbook in the same way, we were able to see that she had a backup from just before and after the date that she thinks she deleted the Notes. So hope was restored. But how can you then find what you need in the iTunes Backup The question is then, how can she view the contents of her backup in a way that allows her to locate her missing Notes - given that there is nothing that would indicate which of the files in the relevant backup folder contains her deleted Notes. Double-clicking on a few files at random shows that these backup files are sometimes photos, sometimes text with gobbledy-gook - but finding a couple of Notes amongst thousands of files would be like finding a needle in a haystack. (If you don't have much in your backup, this solution might be workable for finding a particular file.) The easiest way to extract the information contained in this set of folders is to download a product that allows you to view the contents of the backup. The particular product that I use for cases like this is Aiseesoft Mac Fonelab. This app is not available from the Mac App Store, so must be downloaded from the Aiseesoft website. Below is an image of the Fonelab screen. In this image, the app is in the process of scanning my nominated iTunes backup to identify all the Photos, Contacts, Messages, Notes, etc. Once it has finished this scanning, I will be able to look through what it found. The below images shows the list of the Notes that Fonelab found in my backup - I can view the content of each note and, if I choose, can 'recover' these notes to a specified Output folder. While this product is not cheap (right now, it is US$48.96), it can be a real lifesaver for those times that you lose something really important. Some other options (which I have not tried myself, so cannot provide any recommendation) are: So there is hope for my clients lost Notes, if she wants to invest in a product such as those described above. Location of iTunes Backups on a Windows Computer (Windows Vista, 7 and 8) \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ Related Handy Hints and Articles by iTandCoffeeThe below elated hints and articles have been published previously on the iTandCoffee website. Blog Articles can be viewed by anyone, but Handy Hints can only be viewed by members of The iTandCoffee Club - why not join today to be able to view these great tips and hints any time. iTunes and iCloud
Housekeeping - Data Storage, Backup, Battery, Deleting, Troubleshooting
21/9/2014 0 Comments Client question: Do I have to back up both my iPad and iPhone? Can I do this by just plugging into my computer?Sandy asks: If I back up the iPhone, do I also need to back up the iPad? AND when I do the backup, do I just plug the unit into the computer when it's on?
Answer: The iPhone and iPad need to each be backed up separately - backing up one does not back up the other. You are correct that you can back up your devices by plugging in to your computer - by using iTunes. (I am assuming here that you are plugging in to the computer that you normally sync your devices with.) Just make sure that iTunes starts up and the message at the top shows that the device you have plugged in is backing up (as well as sync'ing) your device. If it doesn't back up automatically, you can force the backup of the device by right-clicking on the device in the Sidebar, and choosing Backup. (If you don't see a sidebar, you can turn this back on from the View menu.) The other option is to back up your devices to your iCloud rather than to a computer - something that can happen automatically each day without you having to remember to do it! I have lost count of the number of clients that I have seen recently who are in an iCloud tangle because they are ‘sharing’ an iCloud account with another person (and sometimes with more than one person). They end up deleting each other's Contacts and Calendar events, perhaps getting each other’s messages and photos, and often have run out of space in iCloud. Unless you really do want to share your calendar, contacts, notes, reminders, photos, messages, etc with someone else, do not use the same Apple ID for iCloud as any other person because iCloud accounts are not meant to be shared! It is OK to have an iTunes and App Store account (Apple ID) that you share with others in your family - this will save you having to purchase music, movies, books, apps, etc multiple times. But iCloud is different. You should have your very own Apple ID for iCloud - which can be an email address that belongs to you (and is not used for iCloud by anyone else), or can be a free Apple iCloud email address that you can easily set up. iCloud accounts are designed to be associated with one person - to allow that person to sync their important data (contacts, calendar entries, notes, reminders, photos) between their devices and, if desired, to back up each Apple mobile device belonging to that person. I like to picture an Apple shaped cloud floating above me wherever it go. This cloud is labelled with my email address to identify it as mine and mine alone. My husband Jim and son Jacob have their own iCloud clouds, since I don't want their data to be mixed up with mine. When I do things on one device - for example, add a calendar event or contact, or take a photo - that 'thing' will appear magically on my other devices (but not on their devices). Not only that, my iCloud cloud will hold on to this information - so if a major act of God leaves me with no iPad, iPhone or computer, my information is still safely floating up there in my cloud - waiting for me to get a new device. The minute I tell that new device about my 'cloud', all of the important information that is sync'd to my iCloud will downloaded onto my new device. And because I also back up my iPad and iPhone to my iCloud, I will can restore all my photos, messages and app data to the new device - ready to pick up where I left off. Just be careful when you try to unravel any existing iCloud tangle, as you may end up unintentionally removing your own important information from your iPhone or iPad. iTandCoffee can help sort out any iCloud mess in your family. Just call 1300 885 420. I have had two mums contact me in the last two days with this very question (one for an iPad and one for an iPod Touch)! Especially for kids who use iPads for school, this can be very stressful and upsetting. So I thought it worth describing your options here. iTea&Coffee can help if you need assistance or advice - just call 1300 885 420 or email enquiry@itandcoffee.com.au. But before we go into what to do in this situation, let's talk about how you can make sure a lost passcode is not a disaster for you. Please, please MAKE SURE YOU HAVE A BACKUP OF YOUR DEVICE, whether it be a backup via iTunes to a computer, or a backup to iCloud. At the very least, make use of iCloud to ensure you key information (Contact, Calendar, Reminders, Notes, etc) are safely stored in the 'cloud'. If you don't know how to do this or need some advice, iTea&Coffee can help. How can you get around a lost passcode? Unfortunately, if the passcode to your i-Device has been forgotten, the only way to recover is to start by resetting your device back to its factory settings - which means everything will be wiped from the device. But it is not all bad news (hopefully!) Whether you can recover some or all of your device's data will depend on whether you are using iCloud and/or whether you have previously sync'd your device with a computer using iTunes (or at least told your device to 'trust' a computer). If you have previously sync'd with a computer or established a 'trust' relationship with a computer ... ... you will be able to plug it in to this computer, bring up iTunes, choose the Restore option, and then choose a backup from which to restore. This could be a backup from the computer, or from iCloud. The iOS Setup Assistant will ask which type of backup you would like to restore. Of course, this is your best case scenario, especially if you have a recent backup. If you don't have a backup from which to restore, you need to try to take a backup first. This is only possible if your device has previously sync'd with the computer or has just been told to 'trust' the computer. (If neither of these has occurred, you won't get the option to backup or restore.) If you have previously sync'd with the computer, do a sync and backup before you restore. If you have previously just told your device to 'Trust' another computer (but have never sync'd with that computer), you can still choose to just backup your device to that computer so that you can restore from that backup. (Just be careful not to sync with that computer if it doesn't contain all the media that was previously sync'd to your device, because you will wipe things you didn't mean to wipe! This can be a real trap for those who don't really understand iTunes and sync'ing.) Before wiping and restoring your i-Device, you can double-check you have the necessary backup available on your computer by going to iTunes menu, then Preferences (or Properties if you are on Windows), looking at the Devices 'tab' and seeing whether your device's backup is in the list and has the right date and time (see image below) If you want to double-check the date of your latest iCloud backup, you can go to another device that is connected to that iCloud (if you have one) and go to Settings->iCloud->Storage and Backups->Manage Storage, and touch on the name of the device for which you don't have the passcode. This will tell you when that backup was last taken. Having checked that you have a backup available, you can then safely choose to Restore, which will wipe the device completely. When the iOS Setup Assistant appears, choose to Restore from iTunes Backup or Restore from iCloud. You should then be able to reset you passcode. If you have not previously sync'd with a computer, set up a 'trust' relationship or can't access any such computer any more ...
... there are a couple of options. If you have 'Find my iPhone' turned on for the locked device (through iCloud), you can choose to do a remote wipe of the device, which will restore it to factory settings - and hopefully then allow you to restore from an iCloud backup (if you were backing up the device to iCloud of course!). If 'Find my iPhone' was not turned on, you will need to use a computer that has iTunes and put your device into something called 'Recovery Mode'. The following are the instructions from the Apple Support website:
If you don't have an iCloud backup but still had iCloud turned on, you will at least get back all of your Contact, Calendar, Reminders, Notes, Safari bookmarks, Photo Stream and Documents & Data as soon as you sign in with your iCloud Apple ID (assuming you had those iCloud features switched on!). Once I have restored from backup, will my device have everything it previously had? Backups don't contain content synced to the device, such as movies, music, podcasts, and apps. These are re-downloaded when you sign in to the Store with your Apple ID. Any music that you did not purchase with your Apple ID will be not be restored to your device - you will need to sync with the device from which the music came to re-instate it. Below is the list of things that do get backed up.
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