How a client lost all her Contacts information

Just yesterday, I met with a client who had suffered a business disaster. The web developer who looked after hosting of her website and her mail had suffered a major cyber-attack, one that resulted in the loss of not only her complete website, but also all of her business mail.

Because her Mail account was installed as an IMAP style of mail account, one that synchronises across all devices, the loss of the mail by her mail host meant that she also lost the mail from the iPad and iPhone on which she relies for all her business communications.

While the loss of the email history is a disaster for her, even more of disaster is the loss of the contact information that was held in that mail.

Unfortunately, she had not been saving the details of those who contacted her. This means that, while her Mail app seemed to previously 'know' about these contacts, this is no longer the case. 

It is so important to understand that the contacts in your emails are not permanently saved and that, if the emails disappear, so do those contacts. 

You must save these people to your Contacts app if you want them to be available even if the mail from that person disappears.

​We have a couple of handy hints on this in the iTandCoffee Club library - for those of you who are members of ​The iTandCoffee Club.  (Not a member? Find out more about the Club here.)

Saving Contacts from emails on iPad/iPhone

Saving Contacts from emails on the Mac

Discovering 'Previous Recipients' on Mac

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Want to learn more? We have guides and videos about Mail and Contacts

The Mail App on the iPad and iPhone - Guides

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The Contacts app - Guides

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Backups, Preferences and Apps on the Mac guides

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Mastering the iPad and iPhone: The Mail App - Video Tutorials (1 month's access)

A$30.00

Purchase access to this fantastic set of videos that introduce you to the wonderful iPad and iPhone, this time looking at the Mail App. Setting up your mail, navigating the app, viewing, sending and managing your mail, organising your mail and much more.

Your purchase grants you 1 month's access to these videos.

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Typing, Editing and The Mail App - Live Class Video (Purchase 1 month's access)

A$30.00

This video of a live iTandCoffee class looks at all sorts of great typing and editing 'how to's' and tips, then takes you on a tour of the Mail app and all its features. (iOS 11 Edition)

To gain unlimited access to these videos, join The iTandCoffee Club as a Premium member.

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Getting to know your Mac - A Guided Tour (Live Video - 1 month's access)

A$30.00 A$25.00

Watch recordings of 'live' class from the Getting to Know your Mac class series.

In part 1 of the 4-class series, we go on a 'guided tour' of the Mac so that you can find your way around, and find the things you need.We look at preferences, key areas, features and options, and more - a great way to get started!

Your purchase gives you access for 30 days. To gain unlimited access to these videos for 1 year, join The iTandCoffee Club as a Premium member.

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Videos of 'Getting to know your Mac (Part 3) - Backups, Preferences and Apps (1 month's access)

A$110.00 A$100.00

Here are the topics that we cover in this comprehensive set of videos - 5 HOURS of tutorials on 6 topics

Introduction

• Backups Preferences Apps - Introduction

Backups

• ​Introducing Time Machine for Backups
• Performing your first backup
• A look at Time Machine Preferences
• Viewing your backups in Time Machine
• Restoring files and folders from Time Machine
• Safely ejecting a backup drive or USB
• Restoring entire Mac from Time Machine​

Safari

• ​Introduction / Safari Preferences
• Setting up your Home Page
• View Menu & Show Favourites Bar
• Syncing Bookmarks and Setting up Favourites
• Some Navigation Tips
• Browsing in Private Mode
• Viewing content in Reader View
• Zoom in and out and save images
• View Browsing History
• Save Web Page as PDF
• Options for how to send a web page
• Downloading and Installing from Safari

Mail

• A look at Mail Preferences
• Customising your Mail view - Mailbox Sidebar
• 'Viewing' option in Mail Preferences
• Viewing mail grouped by Conversation
• Customising Mail Toolbar
• Selecting multiple mail messages
• Searching Mail
• Organising Mail into Mailboxes
• Setting up Rules for filtering and organising
• Flagging emails
• Dealing with Junk Mail
• Colour Code Mail
• Flagging emails
• Send Again and setting up Template emails for reuse
• Sending Images and files via Mail
• Setting up Mail Signatures
• Discovering Previous Recipients
• Create Contact from sender or recipient
• Setting up and using Smart Mailboxes
• Sending to a Group
• Using Emojis in your emails
• Discovering beautiful stationary templates
• Some formatting tips
• Understanding Cc and Bcc
• Choosing the From email address   
• Creating a PDF from a mail message
• How to detect a Scam email
• Sending large files with Mail Drop

Contacts

• Introduction and Determining what Contacts you see
• Creating and emailing Contact Groups
• Looking for duplicates and merging Contacts
• Saving Contact details from other apps
• Sharing a Contact Card   
• Sharing a Group of Contacts   
• Preferences for sort and display order display fields and default account
• Adding Editing and Labelling Contacts

Calendar

• Introduction and Guided Tour
• Calendars can come from multiple email accounts
• Change calendar name and colour
• Adding an event and choosing its calendar
• Sharing iCloud Calendars
• Create Recurring events
• Ensuring your Default Alerts are set up
• Merge two separate iCloud calendars
• Create a new calendar in your list of calendars

More about apps and managing apps

• Other apps to explore
• Exploring each application's preferences
• Traffic lights and Managing multiple windows
• Activity Monitor
• Switching between apps and app windows
• Choosing what apps auto-open at login
• A look at a a few more system preferences

Your purchase gives you 1 month's access to these videos.

To gain unlimited access to these videos, join The iTandCoffee Club as a Premium member.

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