Call 1300 885 420 or +61 444 532 161
iTandCoffee | Patient help with your personal and business technology
  • Home
  • About
    • About iTandCoffee
    • In the media
    • Testimonials >
      • Testimonials 2020-21
      • Testimonials 2019
      • Testimonials 2018
    • Privacy Policy
    • Other Policies
    • Prices
  • Classes
    • What's On
  • Appointments
  • Books | Videos | Tips
    • Books
    • Videos
    • Blog
    • Newsletter
    • Tips Library
  • Gift Vouchers
  • iTandCoffee Club
    • Members Area
    • About the Club
    • Membership Options
  • Store
  • Contact
  • Home
  • About
    • About iTandCoffee
    • In the media
    • Testimonials >
      • Testimonials 2020-21
      • Testimonials 2019
      • Testimonials 2018
    • Privacy Policy
    • Other Policies
    • Prices
  • Classes
    • What's On
  • Appointments
  • Books | Videos | Tips
    • Books
    • Videos
    • Blog
    • Newsletter
    • Tips Library
  • Gift Vouchers
  • iTandCoffee Club
    • Members Area
    • About the Club
    • Membership Options
  • Store
  • Contact
Search by typing & pressing enter

YOUR CART

Tips, Tricks and News 
about all sorts of technology in your life!

17/7/2018 0 Comments

How a client lost all her Contacts information

Picture
Just yesterday, I met with a client who had suffered a business disaster. The web developer who looked after hosting of her website and her mail had suffered a major cyber-attack, one that resulted in the loss of not only her complete website, but also all of her business mail.

Because her Mail account was installed as an IMAP style of mail account, one that synchronises across all devices, the loss of the mail by her mail host meant that she also lost the mail from the iPad and iPhone on which she relies for all her business communications.

While the loss of the email history is a disaster for her, even more of disaster is the loss of the contact information that was held in that mail.
Unfortunately, she had not been saving the details of those who contacted her. This means that, while her Mail app seemed to previously 'know' about these contacts, this is no longer the case. 

It is so important to understand that the contacts in your emails are not permanently saved and that, if the emails disappear, so do those contacts. 

You must save these people to your Contacts app if you want them to be available even if the mail from that person disappears.

​We have a couple of handy hints on this in the iTandCoffee Club library - for those of you who are members of ​The iTandCoffee Club.  (Not a member? Find out more about the Club here.)
Saving Contacts from emails on iPad/iPhone
Saving Contacts from emails on the Mac
Discovering 'Previous Recipients' on Mac

Want to learn more? We have guides and videos about Mail and Contacts

Mastering the iPad and iPhone: The Mail App - Video Tutorials (1 month's access)

A$30.00

Purchase access to this fantastic set of videos that introduce you to the wonderful iPad and iPhone, this time looking at the Mail App. Setting up your mail, navigating the app, viewing, sending and managing your mail, organising your mail and much more.


Your purchase grants you 1 month's access to these videos.

More info

Typing, Editing and The Mail App - Live Class Video (Purchase 1 month's access)

A$30.00

This video of a live iTandCoffee class looks at all sorts of great typing and editing 'how to's' and tips, then takes you on a tour of the Mail app and all its features. (iOS 11 Edition)


To gain unlimited access to these videos, join The iTandCoffee Club as a Premium member.

More info

On Sale

On Sale

Getting to know your Mac - A Guided Tour (Live Video - 1 month's access)

A$30.00 A$25.00

Watch recordings of 'live' class from the Getting to Know your Mac class series.


In part 1 of the 4-class series, we go on a 'guided tour' of the Mac so that you can find your way around, and find the things you need.We look at preferences, key areas, features and options, and more - a great way to get started!


Your purchase gives you access for 30 days. To gain unlimited access to these videos for 1 year, join The iTandCoffee Club as a Premium member.

More info

On Sale

On Sale

Videos of 'Getting to know your Mac (Part 3) - Backups, Preferences and Apps (1 month's access)

A$110.00 A$100.00

Here are the topics that we cover in this comprehensive set of videos - 5 HOURS of tutorials on 6 topics


Introduction


  • Backups Preferences Apps - Introduction


Backups


  • ​Introducing Time Machine for Backups
  • Performing your first backup
  • A look at Time Machine Preferences
  • Viewing your backups in Time Machine
  • Restoring files and folders from Time Machine
  • Safely ejecting a backup drive or USB
  • Restoring entire Mac from Time Machine​


Safari


  • ​Introduction / Safari Preferences
  • Setting up your Home Page
  • View Menu & Show Favourites Bar
  • Syncing Bookmarks and Setting up Favourites
  • Some Navigation Tips
  • Browsing in Private Mode
  • Viewing content in Reader View
  • Zoom in and out and save images
  • View Browsing History
  • Save Web Page as PDF
  • Options for how to send a web page
  • Downloading and Installing from Safari


Mail


  • A look at Mail Preferences
  • Customising your Mail view - Mailbox Sidebar
  • 'Viewing' option in Mail Preferences
  • Viewing mail grouped by Conversation
  • Customising Mail Toolbar
  • Selecting multiple mail messages
  • Searching Mail
  • Organising Mail into Mailboxes
  • Setting up Rules for filtering and organising
  • Flagging emails
  • Dealing with Junk Mail
  • Colour Code Mail
  • Flagging emails
  • Send Again and setting up Template emails for reuse
  • Sending Images and files via Mail
  • Setting up Mail Signatures
  • Discovering Previous Recipients
  • Create Contact from sender or recipient
  • Setting up and using Smart Mailboxes
  • Sending to a Group
  • Using Emojis in your emails
  • Discovering beautiful stationary templates
  • Some formatting tips
  • Understanding Cc and Bcc
  • Choosing the From email address   
  • Creating a PDF from a mail message
  • How to detect a Scam email
  • Sending large files with Mail Drop


Contacts


  • Introduction and Determining what Contacts you see
  • Creating and emailing Contact Groups
  • Looking for duplicates and merging Contacts
  • Saving Contact details from other apps
  • Sharing a Contact Card   
  • Sharing a Group of Contacts   
  • Preferences for sort and display order display fields and default account
  • Adding Editing and Labelling Contacts


Calendar


  • Introduction and Guided Tour
  • Calendars can come from multiple email accounts
  • Change calendar name and colour
  • Adding an event and choosing its calendar
  • Sharing iCloud Calendars
  • Create Recurring events
  • Ensuring your Default Alerts are set up
  • Merge two separate iCloud calendars
  • Create a new calendar in your list of calendars


More about apps and managing apps


  • Other apps to explore
  • Exploring each application's preferences
  • Traffic lights and Managing multiple windows
  • Activity Monitor
  • Switching between apps and app windows
  • Choosing what apps auto-open at login
  • A look at a a few more system preferences



Your purchase gives you 1 month's access to these videos.

To gain unlimited access to these videos, join The iTandCoffee Club as a Premium member.

More info
0 Comments

Your comment will be posted after it is approved.


Leave a Reply.

    Receive great articles like this 
    fortnightly to your Inbox

    Picture

    Follow us on Facebook

    iTandCoffee

    Picture

    Join the iTandCoffee Club

    ​for free content, tutorials, videos, classes, offers, discounts and more

    Join our growing community of local and online members who love learning about their technology - through FREE club sessions, remote/phone support, online tips, tricks and tutorials, special members-only offers and discounts, and more. Membership starts at only $49/year.
    Find out more about The iTandCoffee Club

    What's on at iTandCoffee ?

    Below is our list of videos, classes and other events that are coming up soon.
    ​Videos shown are offered for eligible members of the iTandCoffee Club.
    If you have questions, why not join fun and informative 'user group' meetings, held once a month.
    All iTandCoffee classes are run as online classes (using Zoom), which means you can attend from anywhere.

    Archives

    May 2025
    April 2025
    March 2025
    February 2025
    December 2024
    November 2024
    October 2024
    September 2024
    August 2024
    July 2024
    June 2024
    May 2024
    April 2024
    March 2024
    February 2024
    January 2024
    December 2023
    November 2023
    October 2023
    September 2023
    August 2023
    July 2023
    June 2023
    May 2023
    April 2023
    March 2023
    February 2023
    January 2023
    December 2022
    November 2022
    October 2022
    September 2022
    August 2022
    July 2022
    June 2022
    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    November 2012
    October 2012
    September 2012
    August 2012
    May 2012

    Categories

    All 1800-number Accessibility Accessories Activity Monitor Adware AI Airdrop Airplay Airpods Alarms Alerts Android Apple Id Apple-id Appleid.apple.com Apple Music Apple News Apple Pencil Apple Tv Apple Watch Apps App Store App Windows Apss Audio Autolock Automatic-downloadsupdates Automator Backup Backups Battery Be-connected Be-connected Bigpond Big Sur Bitcoin Blockchain Bluetooth Books Boot Camp Budgetting Business Buying Guide Calendar Camera Canva Captcha Catalina Cellular Data Centrelink Channel 9 Charging ChatGPT Christmas Chrome Classes Client Stories Clipboard Cloud Cloud-storage Cloud-storage Club Club News Colours Com Compass Contacts Continuity Control-center Control Centre Convert Cookies Copilot COVID COVID 19 COVID-19 Cybersafety Datad777f385d3 Data Usage Delete Desktop Dictation Dock Do Not Disturb Downloads Dropbox DVD Education El-capitan Email Emergency Emojii Entertainment ESIM Ethernet Evernote Excel Facebook Family Family History Files Finance Finder Find My Find My Car Find-my-iDevice Fingerprint Sensor Fonts Force Reboot Forgetting Curve Fraud Free Friday Gift Ideas Gmail Google Google Drive Google Flights Google Photos Google Sheets Government Services Guides Handbrake Handoff Handy Hints Hard-drive-crash HDD Health High Sierra Home Button Homepod Home Screen Hotmail Housekeeping Humour ICloud ICloud Backup ICloud Drive ICloud Family ICloud Photo Library Identity Identity Theft Images Image-to-text IMAP IMessage Imovie Instagram Internet Internet Issues Internet-options Internet-options Ios Ios-11 Ios-11 Ios-12 IOS 13 IOS 14 IOS 15 IOS 16 IOS 17 IOS 18 Ios Photos IPad Ipad-tips Iphone Iphone-12 IPhone 13 IPhone 16 Iphone-8 Iphone8 Iphone Basics Iphone-calendar IPhone Mirroring Iphone Settings Iphone-x Iphonex Ipod Itandcoffee Itandcoffee Club Itandcoffee News Itandcoffee Services Itandcoffee-swap-shop Itandwine Itunes Junk Keyboard Keychain Kids And Technology Kidsandtechnology Lifestyle Lock Screen Mac Mac-basics Mackeeper Mac Mail Mac-mail Mac-monday Macos MacOS Sequoia Mac Photos Mac-photos Mac Tutorials Mac-videos Magnifier Magsafe Mail Malware Maps Measure Media Medical-id Messages Messenger Microphone Microsoft Microsoft 365 Mobile Banking Mobile Data Mobile-data Mobile Porting Mojave Monterey Motion Mouse Movies Multitasking Music MyGov My-health-record NBN Netflix Notes Notifications Number Porting Office 365 Onedrive Onenote Online Safety Online-safety Optusnet Os-x Outlook Pages Parental Controls Passwords Paypal PDF Personal Hotspot Phishing Phone Photo Book Photo-books Photos Photos On Mac PLAYLIST Podcasts Popups Powerpoint Preview Printing Privacy Productivity Product Launch Publicity Publicityads57a389ac69 Publisher Purchasing-an-idevice Qa QR Code Quicktime Raise-to-wake Ransomware Reachability Reboot Recommendations Recovery Relay Reminders Remotewipe Repairs Restore Restrictions Rings Rotation-lock Router Safari Safari-favourites Samsung Santa Scam Scam Email Scams Scan Scannable Scanning School-ipad Scoopit Screen Screen-brightness Screensaver Screenshots Screen Time Scrolling Secondhand-devices Security Sell Seniors Seo Services Sessions Settings Share Shared-calendar Shop Shopping Shortcuts Sierra Signature Silent-auction Sim Siri Skype Slideover Slides Slideshow Slideshows Slow-device Slow-mac Smart-tv Sms Snapfish Social Media Socialmedia Software Update Softwareupdate Software Updates Sonoma Sounds Spam Spinning-beachball Split Screen Split View Spotlightsearch Startup Storage Storage Space Streaming Subscriptions Sunrise Switch Symbols Sync System Preferences Task Manager Tasks Task-switcher Taskswitcher Teams Technology Technologyarticles Technologydependency Technology-lifestyle Technology-solutions Technologytips Techsupport Telco Telcos Telstra Telstracomplaint Text Text Replacements Theft The-katering-show Thermomix Thesenior Timemachine Time-to-leave Tio Toys Trackpad Training Videos Transcribe Translate Travel Travel Sim Tripadvisor Troubleshooting Tutorial Tutorials TV Two Factor Authentication Twofactor-authentication Two-step-verification Typing Typing Shortcuts Undo Universal Control Unlock Update Updates Upgrade Uppercase Usage User Group Utilities Ventura Video Video-blog Videos Virus Voice-and-data Voicemail Voice-memos Volume Vpn Wallet Wallpaper Warnings Weather Web Browser Website Weebly Whatsapp Widgets Wi-Fi Wi-fi Wifi Wifi084d04ddac Wifi-calling Windows Windows 10 Windows10 Windows 11 Word Wordpress Worldclock Yosemite Youtube Zoom

    RSS Feed

27 Sycamore St, Camberwell, Victoria Australia
(also located in 
Daylesford)

​​Call  +61 444 532 161  or  1300 885 420

​to book an appointment or class, or to enquire about our services and products


Seniors Card Welcome
SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10%* discount on eligible classes booked and paid for online. 
To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now
Seniors can also save $5** on the first full hour of appointments booked online. Enter Coupon Code of 
BASEN5 when booking to receive this discount.
* Some heavily discounted classes are excluded from the 10% class discount offer.
** Where more than one type of discount is available, only one type of discount can be used.

Services
Classes
Event Calendar
Private Appointments
Gift Vouchers
Remote support
​Business Services
​Help for families

Online Content
​Newsletter
User Guides
Video tutorials/classes
Tips and Hints
​Blog
iTandCoffee Club
About the Club
Free Club Sessions
Sign In/View Account
Members Area
Prices/Policies
Prices
Privacy
Cancellations, Refunds, Returns
About iTandCoffee
Home
About

​Contact us
Testimonials
In the press

Picture
​© 2012-2025 iTandCoffee Pty Ltd. All rights reserved  ACN: 606 340 434