iTandCoffee is at 34 High Street Glen Iris 3146, Victoria Australia
Call 1300 885 420 or (03) 9886 0814
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4/3/2017 1 Comment
I have had several calls and questions this week about issues with internet connections, and with sending emails.
If you live in the Camberwell, Canterbury or Glen Iris area of Melbourne and use Bigpond Cable for your internet, it is worth noting that there has been an ongoing problem since Wednesday evening. At our house, we have suffered constant dropouts over the last few days.
Checking your Telstra service status for problems with your internet
Something that is worth knowing is that you can always do a check of the Telstra's network status by visiting the web page servicestatus.telstra.com.
This page allows you to key in your postcode, and see if there are any currently known or scheduled interruptions to your services.
Does your mail account really need you to enter a password
One of the consequences of a network outage with your service provider is that device can start popping up a messages saying that you need to enter a password for your Apple ID or for your mail account.
Before you start trying passwords (and perhaps confuse things by putting in the wrong password), check first if your internet is actually working by going to Safari and searching for something. If this doesn't work, then you can be fairly sure that your internet connection or your WiFi is not currently working.
First 'ports of call' if you are having internet issues
I will always turn on airplane mode, then turn it off again to re-establish my connection - and then check if I have internet.
If this doesn't help and I am at home, I will turn off my router and turn it back on.
My next 'port of call' after that doesn't work is to check the Telstra service status using the above-mentioned link.
What to do if this doesn't help
Hopefully this helps for the next time you have issues with your internet. If you are still having issues and are a Telstra customer, there may be another issue impacting you.
There have been several calls to iTandCoffee just this week about problems sending from Bigpond mail accounts, where these accounts are the old 'Pop' style. Many people are reporting the same problem online. iTandCoffee can assist with this resolving this issue (and other general connection problems).
Just call 1300 885 420 or email email@example.com to make an appointment - we can come to you if you are in Melbourne.
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