She could not get into the 'Parental Controls' area of her family iPad because no-one in the family could remember the passcode to that area that has already been put in place some time ago.
A forgotten Restrictions passcode makes it impossible to look at and set up/change the parental controls that have already been set.
Depending on what restrictions are in place, inability to access and change restrictions can also greatly limit some capabilities of the iPad.
When there have already been multiple failed attempts to guess the Restrictions passcode, each new guess that failed then sets a longer and longer delay on when the passcode can be re-attempted.
Even a normal reset of the device is disabled until the Restrictions passcode is entered.
Of course, an important message here is that it is essential that, before you set up any Restrictions on an Apple device, you must be sure that you are not going to forget the passcode that you use.
A forgotten Restrictions password is a real problem as the only way to clear it is to perform a 'factory reset' using iTunes on a computer - which will wipe its contents.
Even if you have a backup of your device, you cannot just re-instate the device from backup if the backup itself also had the Restrictions passcode set at the time the backup was done!
If you only just set up the Restrictions passcode and have a backup from before that passcode was set, you can restore that backup after the factory reset (which will mean losing whatever was new in the time since that backup was done).
If you don't have a backup that is free of the Restrictions passcode, you have to do the factory reset and the set up your device again - re-download all of your apps and re-do all your settings.
Any photos that you had on the device will be wiped when you do a factory reset, so make sure you import them to a computer before wiping the device. After the reset, you could sync back any photos you want to put onto the device using iTunes (or perhaps the Photo Transfer app). Any music would also need to be re-downloaded and re-sync'd.
Definitely not what most people will want to do - very drastic action to have to take when all you want to do is reset the Restrictions passcode!
iTandCoffee has a much easier solution
In the case of the mum who attended the iTandCoffee morning tea this week, this solved the problem - to the great relief of the children in the family, who were at risk of losing some of their precious games data!
Contact iTandCoffee for more information if you find yourself in this situation and need to retrieve your Restrictions passcode - 1300 885 420.