Cancellation, Returns and Refunds Policy
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Class payments, non-attendance and cancellations
Payment for class bookings must received by iTandCoffee by 7 days prior to the class or, in the case of a class series, 7 days prior to the first class in the series. If payment is not received, your place at the class is not guaranteed.
Cancellations received within 48 hours of the class series (or individual class) start date and time, or non-attendance at a class for which you have booked, will be charged at the full cost of that class. For such cancellations, if payment has not been received in advance, iTandCoffee will remit an invoice for payment of the amount due. (Note. Exceptions may apply in certain circumstances - please contact iTandCoffee to discuss.)
If you are unable to attend a class for which you have booked and paid, and you notify us that you are unable to attend more than 48 hours before the scheduled start time for the class, any amount already paid will be converted into a gift voucher* that can then be used to purchase future classes, appointments, videos or other iTandCoffee products and services. This voucher must be used within 3 months of its issue.
If a session for which you have paid does not proceed, you will be given the option of re-booking for another session or appointment, receiving a gift voucher for the amount that you have paid, or receiving a full refund.
* A $10 administration fee will be deducted from the gift voucher amount.
Private Appointments
If you are unable to attend an appointment for which you have paid and you cancel more than 48 hours before the appointment, the amount paid will be converted into a gift voucher that can then be used to for any iTandCoffee service. This voucher must be used within 3 months of its issue.
Appointments cancelled within 48 hours of the scheduled appointment date and time will be charged at the full cost of the booked appointment. If payment has not been received in advance, an invoice will be remitted for the amount due for the cancelled appointment. (Note. Exceptions may apply in certain circumstances - please contact iTandCoffee to discuss.)
If iTandCoffee cancels the appointment for which you have already paid, you will be offered an alternative appointment, a gift voucher or a full refund.
Videos
For video purchases, refunds will only be processed in cases where there is proof that the video will not play on your computer or device.
Gift Vouchers
No refunds or returns will be accepted for gift voucher purchases. All gift vouchers must be used within 6 months of their purchase - any extension to this expiry date will be at the discretion of iTandCoffee.
Contact us on 1300 885 420 if you have any queries about this policy.
Shipping/Delivery Policy
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Shipping / Delivery Policy
Once you have completed payment, you will receive an email confirming your order.
Contact us on 1300 885 420 if you have any queries in relation to orders and shipping.
- For a session booking, you will then receive an email confirming your session booking.
- For video orders, you will receive an email confirming how to access your purchased video/s.
- For our 'guides', you will receive confirmation of your purchase, along with some links to complete the download of the purchased guide/s.
- For gift voucher orders requested for delivery by email, you will receive your within 12 hours.
- For gift voucher orders requested for deliver by mail, we will post the gift voucher within 24 hours via standard post.
Contact us on 1300 885 420 if you have any queries in relation to orders and shipping.
