Our Services
Choose a service to view the rate table.
Or download PDF version of prices list

Private Appointments | Personalised Training

Group Classes

Gift Vouchers

The iTandCoffee Club

Private Appointments | Personalised Training
Seniors Card Holders receive a $5 discount* on the the hourly base rate.   
Please quote Coupon Code BASEN5 to receive this discount.

What can we help with?

• Learn the basics of your computer or handheld device
• Advice about technology and apps for home and business
• Assistance with software updates and upgrades
• Help with your Photo book, or organising photos.
• Get set up on an iPad, iPhone, Mac, Windows computer, Android smartphone or tablet or other device;
• Resolving problems on an iPad or iPhone, Mac, Windows computer, Android device
• Creating & connecting to a email account, or resolving issues with email;
• Troubleshooting and resolving issues with device performance;  Setting up Wi-Fi, or a printer; 
• Understanding and using iCloud, and resolving problems sync'ing of data and photos;
• Connecting devices to 'the cloud' and any services - Dropbox Microsoft's, Google's or Apples - and understanding how these services work
• Expert help with Word, Excel, Powerpoint, Evernote, Onedrive and various other apps 
• Resolution of mail issues on any device 
• Getting rid of Adware/Malware
• ​Anything else - just ask!

Please consider our Remote Support option - TO STAY SAFE AND SAVE

We encourage all clients to consider our Remote Support option. This option works incredibly well - where we can talk face-to-face on screen, demonstrate to you, and provide direct support using a secure remote support tool - on computers AND on mobile devices.

In the majority of cases, this is far more effective that an in-person appointment and will continue to be the preferred form of support and training wherever possible - especially during these COVID times.

The 'in person' option is also available where remote support is not possible - either due to the client's skillset, or the type of problem/training required. A $20 surcharge may apply to 'in person' appointments at iTandCoffee if the remote support option is available and viable. If you are not sure, please ask us - by calling 1300 885 420 or 03 9889 9468.

Further information about rates and surcharges

• Out-of-hours surcharge: A $40 surcharge on the first hour, then $20/hour after that applies to appointments after 6:30pm weekdays, and on weekends or public holidays​.  (This 'out-of-hours' surcharge is in addition other surcharges and may be waived in some cases. Ask us!)
• ​'At your Location' and 'In Person' Surcharges apply to the first hour only - then the base (remote/online) rates apply for the second and subsequent hours.  Minimum time charged for 'away' bookings is 30 mins.
• Part hours are charged at $30 per 15 minute (or part thereof).
• Contact iTandCoffee for a quote for distances greater than 20km from iTandCoffee or to clarify appointment cost/surcharges - call 1300 885 420 or email enquiry@itandcoffee.com.au.
• Seniors Card discount not available in conjunction with appointment packages or any other discounts.
• Members discounts not available in conjunction with any other discounts or offers.

Classes

Pricing may vary for different classes, so refer to the specific class for actual pricing. Below are the standard prices for classes:
​
For classes held at iTandCoffee in Camberwell (not currently available due to COVID-19 restrictions), the cost per person is 

• $40 per person for one hour class 
• $55-$60 per person for two hour class 

For online classes (excluding PTT sessions), the cost per person varies 

• $15-$30 per person for one hour class 
• $40-$45 per person for two hour class

Online PTT Sessions (cost depends on class)

• $10-$15 per class
• Refer itandcoffee.com.au/ptt for further details about purchasing a package or subscription for PTT sessions
• Videos of classes are available for purchase at itandcoffee.com.au/ptt-video-options

Classes for your Business/Organisation/Group

• Online classes start at $450 for 1 hour.
• Classes at your own location start at $550 for 1 hour (COVID restrictions allowing)
• Travel surcharge applies to distances greater than 5km from iTandCoffee.
• Talk to iTandCoffee for more information about such classes

Discounts:

​Discounts may also apply for classes organised for your own group, especially larger groups. If we come to you, an extra charge may apply, depending on your location and the number of people attending - just ask us for a quote. 

Seniors Card holders qualify for a 10% discount on classes booked and paid for online (excluding PTT and other heavily discounted classes during COVID-19 crisis). 

​To activate the seniors discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now. Discounts not available to online and PTT classes (as these are already discounted heavily).

(See Classes pages for details of terms and conditions around minimum class sizes.)

The iTandCoffee Club

Gain unlimited access to the extensive library of iTandCoffee handy hints, tips and tricks for your technology.  Watch 'how to' videos, attend regular user groups, watch videos of classes, and much more.

This library, plus other members-only services and offers, are available to members of The iTandCoffee Club.    

iTandCoffee Club membership starts at $49 per year.

Visit the About the Club page

Handy Hint Newsletter - It's Free!

The iTandCoffee newsletter is sent via email on a fortnight basis, and contains great content -

• free handy hints about for using your technology
• plus lots of other articles of interest to parents, seniors and families

Check out the huge list of handy hints already published by iTandCoffee* 
(*Access to many previously published articles, handy hints and advertised offers requires membership of The iTandCoffee Club - see below.)

Subscribe to the Newletter

Gift Vouchers

You choose the amount or the service for your gift voucher.  Vouchers can be for one or more classes, for private appointments, or for various denominations.

If you don't see the voucher that meets your needs, contact us at enquiry@itandcoffee.com.au.

Visit the Gift Vouchers Page

Easy to read user guides

Purchase the full sets or individual guides.  See our online store for prices for each guide.

Or Contact us for more information.

Visit the Guides page

Online class videos

For those of you who can't get to iTandCoffee, those who can't afford to attend classes in person, and those who want to revise their learnings at classes, we have now added videos of live classes to this website.

Find out more about available classes here, or Contact Us for more information

Visit the Videos page

Appointment Surcharges

'At iTandCoffee' Surcharge: A $20 surcharge applies to appointments at iTandCoffee for cases where the option of remote support / training was available and viable. This surcharge may be waived in certain circumstances - speak to iTandCoffee about this when booking your appointment.

Out-of-hours surcharge: A $40 surcharge on the first hour, then $20/hour after that applies to appointments after 6:30pm weekdays, and on weekends or public holidays​.  (This 'out-of-hours' surcharge is in addition other surcharges described here and may be waived in certain cases. Speak to us about this.)

Travel/in-home appointment surcharges:  As described above, a travel/in-home Surcharge applies on the first hour of in-home (or other location) appointments.  If you would like to confirm the surcharge applicable to your appointment, please discuss this with iTandCoffee when you book.

Credit Card Surcharge:  A 2% surcharge may apply for credit card transactions processed on the day of the appointment.  Payments by cash, EFT or online in advance avoid this surcharge.