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Get Started | Learn the Basics

Expert Help | Problem Resolution | Personalised Training

Group Classes

Gift Vouchers

The iTandCoffee Club

Private Appointments to Get Started / Learn the Basics
Seniors Card Holders receive a $5 discount* on the the hourly base rate. 
​Please quote Coupon Code BASEN5 to receive this discount. 

• ​Personal tuition to help you with using the key features of your device​.
• Patient, friendly lessons on your mobile technology or computer.
• Basic trouble-shooting.
• Assistance with software updates and upgrades
• Focus is on the basics of using your device and its apps.
• Get help with your Photo book, or organising photos.
• More advanced feature, issues and advice may require a 'Beyond the Basics' appointment.
• Ask us if you are not sure if your appointment fits into this category at 1300 885 420 or enquiry@itandcoffee.com.au

Base Rates	"At your location" ​Appointment Surcharge (on first hour only)^
$30 for ¼ hour (minimum charge)	Add $40 for locations 0-5 km from iTandCoffee
​$50 for ½ hour	Add $60 locations for 5-10 km from iTandCoffee
$80 per hour	Add $80 for locations 10-20 from iTandCoffee
iTandCoffee Club members can always save on 'Getting Started' appointments -  save up to $10/hour** Only ​$70/hour for Premium members $5/hour discount available for Basic, Plus & Online members	For distances greater than 20km, ask us for a quote Call 03 9886 0814

Purchase a Getting Started 
Appointments Package
and SAVE!

Savings of up to $400 on packages of appointments.

Find Out More Here

​^ Further information about rates and surcharges

• At your location surcharge is added to the base rate of the first hour only - then the 'base' hour rate applies for the second and subsequent hours.  
• Minimum time charged for 'away' bookings is 30 mins.
• Part hours charged at $20 per 15 minute (or part thereof).  
• Contact iTandCoffee for a quote for distances greater than 20km from iTandCoffee or to clarify appointment cost - call 1300 885 420 or email enquiry@itandcoffee.com.au.
• ​See Below for details of surcharges that may apply to 'Out-of-hours' appointments and Credit Card payments ​
• *Seniors Card discount not available in conjunction with appointment packages.

Private Appointments for Expert Help | Problem Resolution | Training
Seniors Card Holders receive a $10 discount* on the the hourly base rate.   
Please quote Coupon Code BESEN10 to receive this discount.

• Advice about technology and apps for home and business
• Getting set up on an iPad, iPhone, Mac, Windows computer, Android smartphone or tablet or other device;
• Resolving problems on an iPad or iPhone, Mac, Windows computer, Android device
• Creating & connecting to a email account, or resolving issues with email;
• Troubleshooting and resolving issues with device performance;  Setting up Wi-Fi, or a printer; 
• Understanding and using iCloud, and resolving problems sync'ing of data and photos;
• Connecting devices to 'the cloud' and any services - Dropbox Microsoft's, Google's or Apples - and understanding how these services work
• Expert help with Word, Excel, Powerpoint, Evernote, Onedrive and various other apps 
• Resolution of mail issues on any device 
• Getting rid of Adware/Malware
• ​Anything else - just ask!

Base Rates	'At your location' ​Appointment Surcharge (on first hour only)^ (min charge 30 mins)
$40 for up to ¼ hour ​(min charge for 'at iTandCoffee' and remote appts)	Add $50 for locations 0-5 km from iTandCoffee (Save before Jun 30th - pay only $40)
$60 for 15-30 mins ​(min charge for 'at-your-location' appts)	Add $70 locations for 5-10 km from iTandCoffee (Save before Jun 30th - pay only $60)
$110/hour Save by booking in June Book before July 1 and pay only $95/hour.	Add $90 for locations 10-20 km from iTandCoffee (Save before Jun 30th - pay only $80)
iTandCoffee Club members can always save on 'Get Expert Help' appointments - save up to $15/hour** Only ​$95/hour for Premium members $5/hour discount available for Basic, Plus & Online members	For distances greater than 20km, ask us for a quote Call 03 9886 0814

**Applicable Discount Coupon Code can be obtained from Members Area. For appointment increments of 1 hour only. Applies to online bookings or, for phone bookings, only if the coupon code is quoted at the time of booking. Cannot be used in conjunction with any other offer or discount.

Purchase an Expert Help 
Appointments Package
and SAVE!

Savings of up to $400 on packages of appointments.

Find Out More Here

^ Further information about rates and surcharges

• ​'At your location' surcharge is added to the base rate of the first hour only - then the 'base' hour rate applies for the second and subsequent hours.  Minimum time charged for 'away' bookings is 30 mins.
• Part hours are charged at $30 per 15 minute (or part thereof).   (Up to 1/7/18, part hours are charged at $25 per 15 min.)
• Contact iTandCoffee for a quote for distances greater than 20km from iTandCoffee or to clarify appointment cost - call 1300 885 420 or email enquiry@itandcoffee.com.au.
• ​See Below for details of surcharges that may apply to 'Out-of-hours' appointments and Credit Card payments
• *Seniors Card discount not available in conjunction with appointment packages.​​

Classes

For classes held at iTandCoffee in Glen Iris (Vic), the cost per person is 

• $40 per person for one hour class  ($35 up to June 30, so BOOK NOW AND SAVE)
• $60 per person for two hour class  ($55 up to June 30, so BOOK NOW AND SAVE)

Discounts:
Discounts apply for bookings of more than 1 class and for Class Packages.
​
​Discounts may also apply for larger groups (up to 15 for sessions at iTandCoffee).  Talk to us about these discounts, or refer to our Classes pages for further details. If we come to you, an extra charge may apply, depending on your location and the number of people attending - just ask us for a quote.
​
Inclusions:
All Class Attendees receive class notes PLUS access to an online video recording of the class.

(See Classes pages for details of terms and conditions around minimum class sizes.)

Purchase a 
Classes Package
Package and SAVE!

Savings of up to $500 on packages of appointments.

Find Out More Here

The iTandCoffee Club

Gain unlimited access to the extensive library of iTandCoffee handy hints, tips and tricks for iPad, iPhone and Mac.  Watch 'how to' videos, view slideshows of classes, attend monthly FREE FRIDAYS, and much more.

This library, plus other members-only services and offers, are available to members of The iTandCoffee Club.    

iTandCoffee Club membership starts at $49 per year.

Visit the About the Club page

Gift Vouchers

You choose the amount or the service for your gift voucher.  Vouchers can be for one or more classes, for private appointments, or for various denominations.

If you don't see the voucher that meets your needs, contact us at enquiry@itandcoffee.com.au.

Visit the Gift Vouchers Page

Handy Hint Newsletter - It's Free!

The iTandCoffee newsletter is sent via email on a fortnight basis, and contains great content -

• free handy hints about for using your iPad, iPhone or Mac, 
• plus lots of other articles and tips on Apple devices and technology information of interest to parents, seniors and families

Check out the huge list of handy hints already published by iTandCoffee*» 
(*Access to many previously published articles, handy hints and advertised offers requires membership of The iTandCoffee Club - see below.)

Subscribe to the Newletter

Easy to read user guides

Purchase the full sets or individual guides.  See our online store for prices for each guide.

Or Contact us for more information.

Visit the Guides page

Online class videos

For those of you who can't get to iTandCoffee, those who can't afford to attend classes in person, and those who want to revise their learnings at classes, we have now added videos of live classes to this website.

Find out more about available classes here, or Contact Us for more information

Visit the Videos page

Appointment Surcharges

Out-of-hours surcharge: A $40 surcharge on the first hour, then $20/hour after that applies to appointments after 6:30pm weekdays, and on weekends or public holidays​.  (This 'out-of-hours' surcharge is in addition other surcharges described below.)

Credit Card Surcharge:  A 2% surcharge applies for credit card transactions processed on the day of the appointment.  Payments by cash, EFT or online in advance avoid this surcharge.

Travel/in-home appointment surcharges:  As described above, a travel/in-home Surcharge applies on the first hour of in-home (or other location) appointments.  If you would like to confirm the surcharge applicable to your appointment, please discuss this with iTandCoffee when you book.