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Private Appointments | Personalised Training

Group Classes

Gift Vouchers

The iTandCoffee Club

Private Appointments | Personalised Training
Seniors Card Holders receive a $5 discount* on the the hourly base rate.   
Please quote Coupon Code BASEN5 to receive this discount.

• Learn the basics of your computer or handheld device
• Advice about technology and apps for home and business
• Assistance with software updates and upgrades
• Help with your Photo book, or organising photos.
• Get set up on an iPad, iPhone, Mac, Windows computer, Android smartphone or tablet or other device;
• Resolving problems on an iPad or iPhone, Mac, Windows computer, Android device
• Creating & connecting to a email account, or resolving issues with email;
• Troubleshooting and resolving issues with device performance;  Setting up Wi-Fi, or a printer; 
• Understanding and using iCloud, and resolving problems sync'ing of data and photos;
• Connecting devices to 'the cloud' and any services - Dropbox Microsoft's, Google's or Apples - and understanding how these services work
• Expert help with Word, Excel, Powerpoint, Evernote, Onedrive and various other apps 
• Resolution of mail issues on any device 
• Getting rid of Adware/Malware
• ​Anything else - just ask!

Base Rates (save with remote/online option)	'At your location' ​Appointment Surcharge (on first hour only)^ (min charge 30 mins)
Up to 15 mins: ​$40 for Remote/Online $60 for 'at iTandCoffee'	For locations 0-5 km from iTandCoffee, add $60 to the 'At iTandCoffee' fee
15-30 mins $60 for Remote/Online ​$80 for 'at iTandCoffee'	For locations 5-10 km from iTandCoffee, add $80 to the 'At iTandCoffee' fee
1 hour $110 for Remote/Online ​$130 for 'at iTandCoffee'	For locations 10-15 km from iTandCoffee, add $100 to the 'At iTandCoffee' fee
iTandCoffee Club members can always save on appointments -  save up to $15 on first hour ** Only ​$95 for first hour for Premium members $5 discount on first hour available for Basic, Plus & Online members	For locations 15-20 km from iTandCoffee, add $110 to the 'At iTandCoffee' fee ​ For distances greater than 20km, ask us for a quote Call 03 9889 9468

COVID-19 Restrictions
​For the safety of all at iTandCoffee, and for the safety of our clients, 'At iTandCoffee' and 'At your location' options are not available during COVID-19 restrictions - except in certain circumstances there is no way that the Remote/Online option can be used. Please discuss your issue with iTandCoffee so that we can determine whether either of these 'in person' options will be made available to you.
​
**Applicable Discount Coupon Code can be obtained from Members Area. For appointment increments of 1 hour only. Applies to online bookings or, for phone bookings, only if the coupon code is quoted at the time of booking or at time of payment. Cannot be used in conjunction with any other offer or discount.

^ Further information about rates and surcharges

• ​'At your location' surcharge is added to the base rate of the first hour only - then the 'At iTandCoffee' base rates apply for the second and subsequent hours.  Minimum time charged for 'away' bookings is 30 mins.
• Part hours are charged at $30 per 15 minute (or part thereof).
• Contact iTandCoffee for a quote for distances greater than 20km from iTandCoffee or to clarify appointment cost - call 1300 885 420 or email enquiry@itandcoffee.com.au.
• ​See Below for details of surcharges that may apply to 'Out-of-hours' appointments and Credit Card payments
• *Seniors Card discount not available in conjunction with appointment packages or any other discounts

Classes

Pricing may vary for different classes, so refer to the specific class for actual pricing. Below are the standard prices for classes:
​
For classes held at iTandCoffee in Camberwell (not currently available due to COVID-19 restrictions), the cost per person is 

• $40 per person for one hour class 
• $60 per person for two hour class (or $55 if booking a multi-part series)

For online classes (excluding PTT Sessions), the cost per person is 

• $30 per person for one hour class 
• $45 per person for two hour class (or $40 if booking a multi-part series)

Online PTT Sessions

• $10 per class
• Refer itandcoffee.com.au/ptt for further details about purchasing a package or subscription for PTT sessions
• Videos of classes are available for purchase at itandcoffee.com.au/ptt-video-options

Classes for your Business/Organisation/Group

• Online classes start at $400 for 1 hour.
• Classes at your own location start at $550 (not currently available due to COVID-19)
• Travel surcharge applies to distances greater than 5km from iTandCoffee.
• Talk to iTandCoffee for more information about such classes

Discounts:

​Discounts may also apply for classes organised for your own group, especially larger groups. If we come to you, an extra charge may apply, depending on your location and the number of people attending - just ask us for a quote. 

Seniors Card holders qualify for a 10% discount on classes booked and paid for online (excluding PTT and other heavily discounted classes during COVID-19 crisis). 

​To activate the seniors discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now. Discounts not available to online and PTT classes (as these are already discounted heavily).

(See Classes pages for details of terms and conditions around minimum class sizes.)

The iTandCoffee Club

Gain unlimited access to the extensive library of iTandCoffee handy hints, tips and tricks for your technology.  Watch 'how to' videos, attend regular user groups, watch videos of classes, and much more.

This library, plus other members-only services and offers, are available to members of The iTandCoffee Club.    

iTandCoffee Club membership starts at $49 per year.

Visit the About the Club page

Handy Hint Newsletter - It's Free!

The iTandCoffee newsletter is sent via email on a fortnight basis, and contains great content -

• free handy hints about for using your technology
• plus lots of other articles of interest to parents, seniors and families

Check out the huge list of handy hints already published by iTandCoffee* 
(*Access to many previously published articles, handy hints and advertised offers requires membership of The iTandCoffee Club - see below.)

Subscribe to the Newletter

Gift Vouchers

You choose the amount or the service for your gift voucher.  Vouchers can be for one or more classes, for private appointments, or for various denominations.

If you don't see the voucher that meets your needs, contact us at enquiry@itandcoffee.com.au.

Visit the Gift Vouchers Page

Easy to read user guides

Purchase the full sets or individual guides.  See our online store for prices for each guide.

Or Contact us for more information.

Visit the Guides page

Online class videos

For those of you who can't get to iTandCoffee, those who can't afford to attend classes in person, and those who want to revise their learnings at classes, we have now added videos of live classes to this website.

Find out more about available classes here, or Contact Us for more information

Visit the Videos page

Appointment Surcharges

Out-of-hours surcharge: A $40 surcharge on the first hour, then $20/hour after that applies to appointments after 6:30pm weekdays, and on weekends or public holidays​.  (This 'out-of-hours' surcharge is in addition other surcharges described below.)

Credit Card Surcharge:  A 2% surcharge applies for credit card transactions processed on the day of the appointment.  Payments by cash, EFT or online in advance avoid this surcharge.

Travel/in-home appointment surcharges:  As described above, a travel/in-home Surcharge applies on the first hour of in-home (or other location) appointments.  If you would like to confirm the surcharge applicable to your appointment, please discuss this with iTandCoffee when you book.