Some candid comments from iTandCoffee Clients
(during filming of Channel 9 News story, April 2020 - see our In The Media page)
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Testimonials from SchoolsiTandCoffee regularly runs the 'Keeping Kids Safe on the iPad, iPhone and iPod Touch' information session as free service to local schools. Here what a just a couple of the schools have had to say about these sessions.
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I can highly recommend the iTandCoffee “Keeping Kids Safe on their iDevices" parent workshop.
As a school we are continually looking at ways to support our families in keeping cyber safe. As well as classroom lessons and an annual cyber safety parent night, this session complemented them perfectly as it was very practical, hands on and specifically aimed at iPads, iPods & iPhones (which we find are the most prevalent devices in the hands of young children). Lynette ran an engaging session and was able to answer parents questions as well as introduce them to an array of tools that they can use immediately to keep their children safe on iDevices. We will be having them back again next year!
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Testimonials from Clients
Here are just some of the example of the feedback we have had in 2020-2021 from iTandCoffee clients, via the iTandCoffee website, email or text. (To view feedback from earlier years, choose the Previous option at the bottom of this page.)
Testimonials from 2023
Super knowledgeable, helpful and efficient (16/1/23)
Laine Y says: Booking an online appointment with IT and Coffee could not be easier through their website. Lynette was super knowledgeable, helpful & efficient in resolving my MacBook issues. A real pleasure to deal with from start to finish. I would highly recommend Lynette’s services to all my friends and family.
(Remote support using Zoom)
(Remote support using Zoom)
Support was great (29/1/23)
Karen H says: Lynette's support was great as she quickly grasped what I wanted and helped me to consider the different options in setting up my electronic information processes.
(In person appointment, advice on Microsoft 365/OneDrive setup for expanding small business)
(In person appointment, advice on Microsoft 365/OneDrive setup for expanding small business)
Wonderful support (13/2/23)
Maria Z says: As always I am so grateful for the wonderful support you provide.
(Appointment at client location)
(Appointment at client location)
Amazing patience and great generosity (20/3/23)
Ruth N says: Lynette is a one off! She has amazing patience and great generosity in taking the time to get things right. Her help and advice has been invaluable to me in setting up my audio trainings and podcasts.
(Remote support using Zoom)
(Remote support using Zoom)
Extremely patient & knowledgeable (27/3/23)
Lizzie C says: Lynette is extremely patient & knowledgeable in the IT world. I would highly recommend Lynette to everyone as she is very personable & approachable. Thank you Lynette for your recent excellent, as always, service. You are a gem!
(Appointment at client location)
(Appointment at client location)
'Awesome' book (22/4/23)
Jacquie H says: I just wanted to tell you how AWESOME your series Introduction to the Mac is. We have a new iMac and our old editing program Picasa is. I longer available. Using the book about the photos app has been a life saver for us. Clear, easy instructions. Bravo!!
(Purchaser of Introduction to the Mac book)
(Purchaser of Introduction to the Mac book)
Wealth of knowledge (9/5/23)
Lawton R says: Thank you Lynette, for your recent visit to our home which was most convenient for me and very much appreciated.
You overcame a multitude of problems and your perseverance, patience and wealth of knowledge continue to amaze.
(Appointment at client location)
You overcame a multitude of problems and your perseverance, patience and wealth of knowledge continue to amaze.
(Appointment at client location)
Result was amazing (13/5/23)
Bruce D says: Thanks for your help.
We reduced the amount of material on the desktop and the result was amazing
(Remote support using Zoom)
We reduced the amount of material on the desktop and the result was amazing
(Remote support using Zoom)
Brilliant (30/5/23)
Alan H says: My zoom session explaining how to get the best and most efficient use of MS’s OneDrive software brilliant - I knew little about it and had tried (unsuccessfully!) other backup software, nor realising that what I was looking for was already sitting there - I just needed to learn how to use it! As usual, Lynette was completely on top of the subject, and explained everything so very clearly.
(Remote support using Zoom)
(Remote support using Zoom)
Her knowledge of Apple is astonishing (30/5/23)
Frank S says: Yet again I have had to call on the expertise of Lynette to get me out of trouble. I have to admire Lynettes patience with me as I press the wrong keys. Her knowledge of Apple is astonishing.
(Remote support using Zoom)
(Remote support using Zoom)
Very useful (11/6/23)
Sue O says: Thank you, Lynette. Attendance at the meeting was very useful in clarifying my (needless) concerns and I very much appreciated the opportunity to ask questions.
(Zoom session to discuss TPG email shutdown)
(Zoom session to discuss TPG email shutdown)
Patient, helpful and efficient (19/6/23)
Helen K says: As always Lynette was patient, helpful and efficient with the use of our time.
(Remote support using Zoom)
(Remote support using Zoom)
Appreciate your emails (2/7/23)
Robin R says: A brief note to reinforce the feedback that your clients/friends appreciate your emails.
ie. Really appreciate them. A Sunday morning, at home with a coffee and Lynette. Pretty good eh!!
(Response to newsletter)
ie. Really appreciate them. A Sunday morning, at home with a coffee and Lynette. Pretty good eh!!
(Response to newsletter)
Very Practical Book (10/7/23)
Mike W says: I just wanted to drop you a big note of thanks for putting together this very helpful book. I keep going back through it and finding new gems of information. Thanks heaps.
I’m a bit nerdy with technology and like to get the most out of it, so this very practical book was right up my alley!
(Purchaser of Travelling with Technology book)
I’m a bit nerdy with technology and like to get the most out of it, so this very practical book was right up my alley!
(Purchaser of Travelling with Technology book)
Thank you from the bottom of my heart (11/7/23)
Rachel M says: I cannot thank you enough for your article:
Before I found your article, I had spend a huge amount of time trawling through google for answers and tbh there was nothing that helped. I have been putting up with an Optus POP account for so long and it was so frustrating and time-wasting. I have spent literally hours and hours and hours over countless days on Optus chat and phone calls to no avail. They put me off and told me it was an apple problem. I spoke to Apple who said it wasn’t. I rang Optus back and they still said it was Apple so we rang Apple together. Optus told me they couldn’t help me so they have escalated it to the techs.
And then I came to your article.
I am so so happy that you wrote it and shared it publicly. All I can do is say thank you from the bottom of my heart.
Who knows how long it will take Optus to respond to my escalated case. I’m going to keep it open just to see what happens. But in the meantime I have a beautiful IMAP account in working order across all my devices.
Before I found your article, I had spend a huge amount of time trawling through google for answers and tbh there was nothing that helped. I have been putting up with an Optus POP account for so long and it was so frustrating and time-wasting. I have spent literally hours and hours and hours over countless days on Optus chat and phone calls to no avail. They put me off and told me it was an apple problem. I spoke to Apple who said it wasn’t. I rang Optus back and they still said it was Apple so we rang Apple together. Optus told me they couldn’t help me so they have escalated it to the techs.
And then I came to your article.
I am so so happy that you wrote it and shared it publicly. All I can do is say thank you from the bottom of my heart.
Who knows how long it will take Optus to respond to my escalated case. I’m going to keep it open just to see what happens. But in the meantime I have a beautiful IMAP account in working order across all my devices.
Professional, practical and brilliant (14/7/23)
Natalie C says: Your emails are professional, practical and brilliant. I don’t always read through them all but today’s one got my attention and made me “take action”, found out I already had the settings in place but wanted to thank you and tell you how important and needed your messages are.
So thank you.
(Response to mailout about important update)
So thank you.
(Response to mailout about important update)
Brilliant teacher (17/7/23)
Ann J says: I learnt a lot during my session, but also realised how much more I need to know !
Lynette is a brilliant teacher.
(Photos on the Mac class via Zoom)
Lynette is a brilliant teacher.
(Photos on the Mac class via Zoom)
Highly valued by many (16/8/23)
Sue O says: You developed and have maintained a very good business, the services of which are highly valued by many, including me. I very much appreciate your emails, particularly in regard to warnings and updates.
(Response to mailout about important update)
(Response to mailout about important update)
You were a God send (30/10/23)
Sandi M says: As usual always very helpful, cheery and does not feel like you are asking silly questions! My Trash Can disappeared from my IPad. Well, I can’t thank you enough for your extremely thorough and easy to understand instructions. You were a God send. I have been trying to find a solution to this for HOURS and HOURS on line, with no avail. God Bless You.
(In person appointment at iTandCoffee)
(In person appointment at iTandCoffee)
Talks are very good (1/11/23)
Marijke M says: As usual your talks are very good. I always have to look at the video again and stop and start to get the point better. I wish you lived closer so I could talk to you in person at times
(Travel with Tech tips class over Zoom)
(Travel with Tech tips class over Zoom)
Patience and perseverance (16/11/23)
Frank S says: Once again I have reason to thank Lynette for her patience and perseverance with my most complex problem. To Lynette it just had to be resolved and eventually it was. I was amazed to see her able to smile at the end!
This must be the fourth time that Lynette has saved me from CF. (Computer Frustration)
(Remote support using Zoom)
This must be the fourth time that Lynette has saved me from CF. (Computer Frustration)
(Remote support using Zoom)
Fantastic Tips/Workarounds (5/12/23)
Annette W says: Had a very productive meeting with iTandCoffee who have given me fantastic tips/workarounds for streamlining my work processes and syncing files whilst on the go. Thanks so much
(Remote support using Zoom)
(Remote support using Zoom)
Brilliant service (22/12/23)
George D says: Brilliant service as ever. Thanks heaps Lynette!
(Remote support using Zoom)
(Remote support using Zoom)
Very Pleased with all you did (28/12/23)
Chris L says: I must say that I was very pleased with all you did 👏. You make it look so easy.
Not only did you very quickly fix my problem but also helped clean up quite a few other things and I certainly learned a few hints to help me speed up my time on the devices.
(In person appointment at iTandCoffee)
Not only did you very quickly fix my problem but also helped clean up quite a few other things and I certainly learned a few hints to help me speed up my time on the devices.
(In person appointment at iTandCoffee)
Testimonials from 2022
Everyone with an Apple Watch should watch them (16/12/22)
Sherrill L says: The 3 sessions were very informative and everyone with an Apple watch should watch them!
(Apple Watch 3-part online class series)
(Apple Watch 3-part online class series)
Excellent series on the Watch (12/12/22)
Virginia T says: Thank you for such an excellent series on the watch, Lynette. I decided to buy one after all before the classes knowing it was better to learn with you. I got a series 8 and am enjoying it. You have convinced me to start using Siri - I have been a bit phobic about her! I am also amazed at how many steps I can take in a day just doing stuff at home.
(Apple Watch 3-part online class series)
(Apple Watch 3-part online class series)
It was lucky day when we met (8/12/22)
Jane S says: Thank you so much for stepping into the crisis we both faced today and saving us from a fate worse than death. You are amazing and it was a lucky day when we met.
(Remote appointment using Zoom)
(Remote appointment using Zoom)
Learnt a lot, Enlightening (2/12/22)
(Online class: Making the most of the wonderful Notes App on iOS & Mac)
Jill C says: Thank you. I learnt a lot from this video especially re taking photos, organising in note and saving bookmarks.
Sandra F says: The ’Notes’ App class was enlightening and very helpful, thank you Lynette,
Very helpful (26/11/22)
Else T says: Lynette came to my home as a was in such a mess. She was so very helpful and gave explanations I could understand. I still have a long way to go but will be back in contact by zoom soon. At least the mess has cleaned up.
(In-home appointment)
(In-home appointment)
You are so good in making everything easy to understand (15/11/22)
Minerva L says: Thank you for your time showing us the tricks and tips to enhance the use of technology on our fingertips. 😊
It was fantastic, you made it simple to understand and you are so good in making everything easy to understand in plain simple language.
Appreciate what you are doing.
(Custom class delivered for a local government organisation in NSW)
It was fantastic, you made it simple to understand and you are so good in making everything easy to understand in plain simple language.
Appreciate what you are doing.
(Custom class delivered for a local government organisation in NSW)
Great session, presentation was excellent (15/11/22)
Cathy M says: It was such a great session, and your presentation was excellent. People appreciated having questions answered and your interactions with the chat.
(Online Class: Understanding and using OneDrive, delivered for a local government organisation in Melbourne)
(Online Class: Understanding and using OneDrive, delivered for a local government organisation in Melbourne)
Patient, friendly and highly capable (9/11/22)
Sue O says: My recent 1:1 appointment with Lynette was terrific. She very quickly fixed my problem of locating lost files and did it while coping with my panic. I would definitely encourage others to use her services. She is patient, friendly and highly capable. Excellent service - thank you so much.
(Remote appointment using Zoom)
(Remote appointment using Zoom)
A wonderful, generous session; Great session (11/10/11)
(Special free session for Club member after Optus data breach)
Virginia says: Thank you Lynette for such a clear, informative session. You relieved our concerns and gave us all those useful links for us to go through, and the impetus to finish putting multi-factor authorisations in place where we haven't already. A wonderful, generous session.
Sandra M says: This free meeting for members was well timed and I am sure there were many people like me who appreciated it very much.
Julie E says: Thanks for the great session on how to deal with the Optus cyberattack. It was reassuring to have your advice and the follow up email with all the info and links was very helpful. You put a lot if time and effort into your presentations which I appreciate.
Richard says: Wow ! An excellent presentation, informative and clear, by Lynette Coulston. EVERYONE, not just Optus customers, should view this. Very pertinent tips to keep safe in a dangerous online world. Join the IT and Coffee club to view this and dozens of other very helpful videos. I have learnt so much… (And no, I'm just a member, not affiliated with Lynette's company at all) 😇
Ann J says: Thank you Lynette. You present things very clearly & thoughtfully.
Felt like I'd been liberated by Lynette's practical solutions and clear explanations (9/10/22)
Sharon M says: Wow! This is exactly the type of service I had been looking for - and Lynette is fantastic. A very professional, reassuring, knowledgeable technology problem-solver who sorted out my lengthy to-do list in no time. Truly, I felt like I'd been liberated by Lynette's practical solutions and clear explanations. What a wonderful service, what a gem.
(Remote appointment using Zoom)
(Remote appointment using Zoom)
A gem! (9/10/22)
David H says: As usual Lynette fixed my problem cheerfully, kindly and efficiently. Lynette you are a gem.
(Remote appointment using Zoom)
(Remote appointment using Zoom)
Presentation skills and enthusiasm are fabulous (26/9/22)
Richard S says: Your presentation skills and enthusiasm are fabulous..nothing worse than an insipid presenter.😉 I also admire the way you reign people in when they go “off topic”.
Better than Netflix ! (25/9/22)
Richard S says: I really enjoy watching the videos from Club sessions I watch one a night: better than Netflix ! 👨🏻💻🙏
(iTandCoffee Club member, accessing videos of monthly User Groups)
(iTandCoffee Club member, accessing videos of monthly User Groups)
Full of excellent ideas (11/9/22)
Julie M says: You are full of excellent ideas, thank you.
(Response to an article in the Handy Hint Newsletter)
(Response to an article in the Handy Hint Newsletter)
Clear explanations (9/9/22)
Faye S says: I feel my brain has been cleared now my devices are all talking to each other. Thank you so much for your clear explanations. I’m back on track.
(In person appointment at iTandCoffee)
(In person appointment at iTandCoffee)
Always good and very professional (4/9/22)
Heather T says: Thank you so much for doing a home visit for me at such short notice. Your service is always good and very professional yet at the same time being friendly. I am happy to recommend you for a person who struggles with technology like me. Many thanks.
(In-home appointment)
(In-home appointment)
Great Communicator; Amazing Presentation (22/8/22)
(Online Class: Top Tech Tips for Making a Family History Book)
Belinda T says: Lynette is a guru - so knowledgeable and passionate about sharing this with others. Great communicator!
Joanne H says: Thank you so much for your amazing presentation on making a family history book. You are a wealth of knowledge in all subjects iT and you always present it so well. After an hour class I always feel more confident going forward. Thank you for sharing that knowledge with us all.
Great knowledge of the subject and professionalism (11/8/22)
Ces V says: You have eliminated my problem in a matter of minutes. I had attempted to deal with it a few times before with no results. Once again you have shown great knowledge of the subject and professionalism. Many, many thanks.
(Remote appointment using Zoom)
(Remote appointment using Zoom)
Please take a bow (8/8/22)
Vicky H says: I did one of your sessions during the COVID lockdown organised by Boroondara Library, and it was an excellent presentation. Your newsletters are very helpful too. Please take a bow!
(Online class delivered for local government organisation)
(Online class delivered for local government organisation)
Friendly, open environment (30/6/22)
Jan H says: The one hour session was held in a friendly, open environment. No time was wasted and we covered many aspects. Lynette helped me with my immediate problems and then introduced me to tools for dealing with other problems on my own. I thoroughly recommend it.
(In person appointment at iTandCoffee)
(In person appointment at iTandCoffee)
Absolute Lifesaver (17/5/22)
Julie L says: Thank you for everything you are an absolute lifesaver I don’t know what I’d do without you you’ve rescued me for years
(Small business client)
(Small business client)
A life changing hour (8/3/22)
Libby W says: Lynette thank you so much for a life changing hour getting shared calendars and documents sorted ! You are so kind and explain everything so well. Look forward to tackling family device management soon!
(Remote appointment using Zoom)
(Remote appointment using Zoom)
iTandCoffee came through and solved my issue promptly (26/2/22)
As usual IT and Coffee came through and solved my issue promptly. Friendly service easy to find location to drop off the lap top and directions to a great coffee shop so I could wait and pick up when the issues had been resolved. Thank you once again Lynette also thank you for the weekly videos and the Friday question times.
(In person appointment at iTandCoffee)
(In person appointment at iTandCoffee)
"Simply the best" (22/2/22)
Thank you for the one-on-one lesson on using my magnificent new iPhone 13 Pro Max!! As always the knowledge imparted was so relevant, needed and extremely helpful. iT and Coffee is , in Tina Turner's words "simply the best"!!
(In person appointment at iTandCoffee)
(In person appointment at iTandCoffee)
27 Sycamore St, Camberwell, Victoria Australia
Call +61 444 532 161 or 1300 885 320
to book an appointment or class, or to enquire about our services and products
SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10% discount on all classes booked and paid for online (excludes PTT sessions and classes already discounted during COVID-19 crisis). To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now. |
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