Appointment Packages
for Remote Support

Appointment Saver 2
SAVE $15 - Purchase a package of 2 appointment hours (120 minutes) and pay only $105 instead of $220.  (Hourly rate reduces to $102.50 per hour)
Appointment Saver 5
SAVE $50 - Purchase a package of 5 appointment hours (300 minutes) and pay only $500 instead of $550.  (Hourly rate reduces to $100 per hour)
Appointment Saver 10
SAVE $150 - Purchase a package of 10 appointment hours (600 minutes) and pay ​only $950 instead of $1100.   (Hourly rate reduces to $95 per hour)
Appointment Saver 15
SAVE $225 - Purchase a package of 15 appointment hours (900 minutes) and pay only $1425 instead of $1650.   (Hourly rate reduces to $95 per hour)
Appointment Saver 20
SAVE $400 - Purchase a package of 20 appointment hours (1200 minutes) and pay ​only $1800 instead of $2200.   (Hourly rate reduces to $90 per hour)​​

Use your appointment package minutes for other iTandCoffee Services:

Appointment Package minutes can be converted and used for other iTandCoffee services.  We will work this out for you, but here are the calculations ...
  • To a '2-hour Class' - you will use 30 appointment minutes from your package
  • To a '1-hour Class' - you will use 15 appointment minutes from your package

Purchased package minutes must be used within 12 months of the date of purchase. Package minutes are charged in 15 minute blocks - eg. 10 minutes of assistance = 15 package minutes. 

Package prices shown are for Remote Support. Other surcharges (listed below) are not included.  These are payable separately, and will be invoiced as applicable.

Appointment Surcharges
Not covered by Package Minutes - separately charged

At iTandCoffee Surcharge: We encourage clients to opt for the Remote Support option. For cases where a client chooses to attend iTandCoffee instead of using this remote option, a $20 surcharge applies. This surcharge is waived if it is not feasible to conduct the appointment remotely.

Out-of-hours surcharge: A $40 surcharge on the first hour, then $20/hour after that applies to appointments after 6:30pm weekdays, and on weekends or public holidays​.  (This 'out-of-hours' surcharge is in addition other surcharges described below.)

Credit Card Surcharge:  A 2% surcharge may apply for credit card transactions processed on the day of the appointment.  Payments by cash, EFT or online in advance avoid this surcharge.

Travel/in-home appointment surcharges:  A Travel/In-Home Surcharge applies on the first hour of in-home (or other location) appointment - see our Prices page for further details.  If you would like to confirm the surcharge applicable to your appointment, please discuss this with iTandCoffee when you book.