Some candid comments from iTandCoffee Clients 
(during filming of Channel 9 News story, April 2020 - see our In The Media page)

Testimonials from Schools

iTandCoffee regularly runs the 'Keeping Kids Safe on the iPad, iPhone and iPod Touch' information session as free service to local schools. Here what a just a couple of the schools have had to say about these sessions.

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I can highly recommend the iTandCoffee “Keeping Kids Safe on their iDevices" parent workshop.
As a school we are continually looking at ways to support our families in keeping cyber safe.
As well as classroom lessons and an annual cyber safety parent night, this session complemented them perfectly as it was very practical, hands on and specifically aimed at iPads, iPods & iPhones (which we find are the most prevalent devices in the hands of young children).
Lynette ran an engaging session and was able to answer parents questions as well as introduce them to an array of tools that they can use immediately to keep their children safe on iDevices.
​We will be having them back again next year!

Marty McGauran

Digital Technologies Leader

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Holy Family School, Mount Waverley

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Keeping Kids Safe Online Session. It’s vital for parents today to learn about online safety, social media, digital footprints and new Apps.  Lynette, from iTandCoffee, presented an informative and entertaining session helping parents to keep their kids safe when it comes to technology.  Our parents were also appreciative of simple tips Lynette shared that helped them manage their own online worlds. 

Dr Robyn Kellock-Floyd

Principal (Acting) - Specialist Curriculum Writer 

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Glen Iris Primary School

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Testimonials from Clients

Here are just some of the example of the feedback we have had in 2020-2021 from iTandCoffee clients, via the iTandCoffee website, email or text.   (To view feedback from earlier years, choose the Previous option at the bottom of this page.)

Testimonials from 2023

Support was great (29/1/23)

Karen H says: ​Lynette's support was great as she quickly grasped what I wanted and helped me to consider the different options in setting up my electronic information processes.
(In person appointment, advice on Microsoft 365/OneDrive setup for expanding small business)

Super knowledgeable, helpful and efficient (16/1/23)

Laine Y says: Booking an online appointment with IT and Coffee could not be easier through their website. Lynette was super knowledgeable, helpful & efficient in resolving my MacBook issues. A real pleasure to deal with from start to finish. I would highly recommend Lynette’s services to all my friends and family.
​(Remote support using Zoom)

Testimonials from 2022

Everyone with an Apple Watch should watch them (16/12/22)

Sherrill L says: The 3 sessions were very informative and everyone with an Apple watch should watch them!
(Apple Watch 3-part online class series)

Excellent series on the Watch (12/12/22)

Virginia T says: Thank you for such an excellent series on the watch, Lynette. I decided to buy one after all before the classes knowing it was better to learn with you. I got a series 8 and am enjoying it. You have convinced me to start using Siri - I have been a bit phobic about her! I am also amazed at how many steps I can take in a day just doing stuff at home. ​
(Apple Watch 3-part online class series)

It was lucky day when we met (8/12/22)

Jane S says: Thank you so much for stepping into the crisis we both faced today and saving us from a fate worse than death. You are amazing and it was a lucky day when we met.
(Remote appointment using Zoom)

Learnt a lot, Enlightening (2/12/22)
(Online class: Making the most of the wonderful Notes App on iOS & Mac)

Jill C says: Thank you. I learnt a lot from this video especially re taking photos, organising in note and saving bookmarks.

Sandra F says: The ’Notes’ App class was enlightening and very helpful, thank you Lynette,

Very helpful (26/11/22)

Else T says: Lynette came to my home as a was in such a mess. She was so very helpful and gave explanations I could understand. I still have a long way to go but will be back in contact by zoom soon. At least the mess has cleaned up.
​(In-home appointment)

You are so good in making everything easy to understand (15/11/22)

Minerva L says: ​Thank you for your time showing us the tricks and tips to enhance the use of technology on our fingertips. 😊
It was fantastic, you made it simple to understand and you are so good in making everything easy to understand in plain simple language. 
Appreciate what you are doing.
​(Custom class delivered for a local government organisation in NSW)

Great session, presentation was excellent (15/11/22)

Cathy M says: It was such a great session, and your presentation was excellent. People appreciated having questions answered and your interactions with the chat.
(Online Class: Understanding and using OneDrive, delivered for a local government organisation in Melbourne)

Patient, friendly and highly capable (9/11/22)

Sue O says: My recent 1:1 appointment with Lynette was terrific. She very quickly fixed my problem of locating lost files and did it while coping with my panic. I would definitely encourage others to use her services. She is patient, friendly and highly capable. ​Excellent service - thank you so much.
(Remote appointment using Zoom)

A wonderful, generous session; Great session (11/10/11)
​(Special free session for Club member after Optus data breach)

Virginia says: Thank you Lynette for such a clear, informative session. You relieved our concerns and gave us all those useful links for us to go through, and the impetus to finish putting multi-factor authorisations in place where we haven't already. A wonderful, generous session.

Sandra M says: This free meeting for members was well timed and I am sure there were many people like me who appreciated it very much.

Julie E says: Thanks for the great session on how to deal with the Optus cyberattack. It was reassuring to have your advice and the follow up email with all the info and links was very helpful. You put a lot if time and effort into your presentations which I appreciate.

Richard says: Wow ! An excellent presentation, informative and clear, by Lynette Coulston. EVERYONE, not just Optus customers, should view this. Very pertinent tips to keep safe in a dangerous online world. Join the IT and Coffee club to view this and dozens of other very helpful videos. I have learnt so much… (And no, I'm just a member, not affiliated with Lynette's company at all) 😇

Ann J says: Thank you Lynette. You present things very clearly & thoughtfully.

Felt like I'd been liberated by Lynette's practical solutions and clear explanations (9/10/22)

Sharon M says: Wow! This is exactly the type of service I had been looking for - and Lynette is fantastic. A very professional, reassuring, knowledgeable technology problem-solver who sorted out my lengthy to-do list in no time. Truly, I felt like I'd been liberated by Lynette's practical solutions and clear explanations. What a wonderful service, what a gem.
(Remote appointment using Zoom)

A gem! (9/10/22)

David H says: As usual Lynette fixed my problem cheerfully, kindly and efficiently. Lynette you are a gem.
​(Remote appointment using Zoom)

Presentation skills and enthusiasm are fabulous (26/9/22)

Richard S says: Your presentation skills and enthusiasm are fabulous..nothing worse than an insipid presenter.😉 I also admire the way you reign people in when they go “off topic”. 

Better than Netflix ! (25/9/22)

Richard S says: ​I really enjoy watching the videos from Club sessions I watch one a night: better than Netflix ! 👨🏻‍💻🙏
(​iTandCoffee Club member, accessing videos of monthly User Groups)

Full of excellent ideas (11/9/22)

Julie M says: You are full of excellent ideas, thank you.
(Response to an article in the Handy Hint Newsletter)

Clear explanations (9/9/22)

Faye S says: I feel my brain has been cleared now my devices are all talking to each other. Thank you so much for your clear explanations. I’m back on track. 
(In person appointment at iTandCoffee)

Always good and very professional (4/9/22)

Heather T says: Thank you so much for doing a home visit for me at such short notice. Your service is always good and very professional yet at the same time being friendly. I am happy to recommend you for a person who struggles with technology like me. Many thanks.
​(In-home appointment)

Great Communicator; Amazing Presentation (22/8/22)
(Online Class: Top Tech Tips for Making a Family History Book)

Belinda T says: Lynette is a guru - so knowledgeable and passionate about sharing this with others. Great communicator!

Joanne H says: Thank you so much for your amazing presentation on making a family history book. You are a wealth of knowledge in all subjects iT and you always present it so well. After an hour class I always feel more confident going forward. Thank you for sharing that knowledge with us all.

Great knowledge of the subject and professionalism (11/8/22)

Ces V says: You have eliminated my problem in a matter of minutes. I had attempted to deal with it a few times before with no results. Once again you have shown great knowledge of the subject and professionalism. Many, many thanks.
​(Remote appointment using Zoom)

Please take a bow (8/8/22)

Vicky H says: I did one of your sessions during the COVID lockdown organised by Boroondara Library, and it was an excellent presentation.  Your newsletters are very helpful too.  Please take a bow!
(Online class delivered for local government organisation)

Friendly, open environment (30/6/22)

Jan H says: The one hour session was held in a friendly, open environment. No time was wasted and we covered many aspects. Lynette helped me with my immediate problems and then introduced me to tools for dealing with other problems on my own. I thoroughly recommend it.
(In person appointment at iTandCoffee)

Absolute Lifesaver (17/5/22)

Julie L says: Thank you for everything you are an absolute lifesaver I don’t know what I’d do without you you’ve rescued me for years
(Small business client)

A life changing hour (8/3/22)

Libby W says: Lynette thank you so much for a life changing hour getting shared calendars and documents sorted ! You are so kind and explain everything so well. Look forward to tackling family device management soon!
(Remote appointment using Zoom)

iTandCoffee came through and solved my issue promptly (26/2/22)

As usual IT and Coffee came through and solved my issue promptly. Friendly service easy to find location to drop off the lap top and directions to a great coffee shop so I could wait and pick up when the issues had been resolved. Thank you once again Lynette also thank you for the weekly videos and the Friday question times.
​(In person appointment at iTandCoffee)

"Simply the best" (22/2/22)

Thank you for the one-on-one lesson on using my magnificent new iPhone 13 Pro Max!! As always the knowledge imparted was so relevant, needed and extremely helpful. iT and Coffee is , in Tina Turner's words "simply the best"!!
(In person appointment at iTandCoffee)

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