Some candid comments from iTandCoffee Clients 
(during filming of Channel 9 News story, April 2020 - see our In The Media page)

Testimonials from Schools

iTandCoffee regularly runs the 'Keeping Kids Safe on the iPad, iPhone and iPod Touch' information session as free service to local schools. Here what a just a couple of the schools have had to say about these sessions.

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I can highly recommend the iTandCoffee “Keeping Kids Safe on their iDevices" parent workshop.
As a school we are continually looking at ways to support our families in keeping cyber safe.
As well as classroom lessons and an annual cyber safety parent night, this session complemented them perfectly as it was very practical, hands on and specifically aimed at iPads, iPods & iPhones (which we find are the most prevalent devices in the hands of young children).
Lynette ran an engaging session and was able to answer parents questions as well as introduce them to an array of tools that they can use immediately to keep their children safe on iDevices.
​We will be having them back again next year!

Marty McGauran

Digital Technologies Leader

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Holy Family School, Mount Waverley

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Keeping Kids Safe Online Session. It’s vital for parents today to learn about online safety, social media, digital footprints and new Apps.  Lynette, from iTandCoffee, presented an informative and entertaining session helping parents to keep their kids safe when it comes to technology.  Our parents were also appreciative of simple tips Lynette shared that helped them manage their own online worlds. 

Dr Robyn Kellock-Floyd

Principal (Acting) - Specialist Curriculum Writer 

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Glen Iris Primary School

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Testimonials from Clients

Here are just some of the example of the feedback we have had in 2020-2021 from iTandCoffee clients, via the iTandCoffee website, email or text.   (To view feedback from earlier years, choose the Previous option at the bottom of this page.)

Testimonials from 2024

A lifesaver (12/8/24)

Teri A says: Lynette is a life saver. Her calm, patient and style of interaction on all things IT certainly has helped me over the years. But, just recently when I was experiencing a plethora of problems, Lynette took charge over a couple of Zoom Mettings and solved the problems with her very unique style of problem solving humour. ItandCoffee ☀️☀️☀️☀️☀️rating.
​​(Remote support using Zoom, iTandCoffee Club member)

Terrific (8/8/24)

Robyn W says: Thank you Lynette, you were terrific 😊
(In person appointment at iTandCoffee)

So clear and simple (5/8/24)

Kay W says: I couldn't do what I need to get done using my computer  without a hot line to Lynette. She always knows what to do and it seems so clear and simple. ​
​​​(Remote support using Zoom, iTandCoffee Club member)

Friendly, supportive (3/8/24)

Jennifer G says: I recently had the pleasure of working with the incredibly patient Lynette at iTandCoffee.
She helped me update my computer settings, sync my phone and computer, and upload the new Outlook software. When a specialized issue was encountered, Lynette referred me to a trusted software specialist who resolved the issue promptly and professionally.
Every interaction was friendly, supportive, and non-threatening.
The online booking process and remote support was easy and efficient.
I highly recommend iTandCoffee and will definitely be using them in the future.
​​​​(Remote support using Zoom)

Expert and timely one-on-one support in a very personable way (12/7/24)

Louise M says: Lynette at IT and Coffee fills a much needed gap in the IT support market by providing expert and timely one-on-one support in a very personable way. I run my own business and IT issues are the bane of my life. I am not IT savvy and benefit hugely from Lynette's high level of expertise, especially on Apple products. She is a life saver! Lynette also delivers excellent tutorials, group discussions and regular email newsletter to keep everyone up to date. Highly recommend!
​​​(Remote support using Zoom, iTandCoffee Club member)

More confidence (25/6/24)

Hilary M: Thanks for this, Lynette. I really enjoyed the presentation and have more confidence now that I've got some tools to assist with this next phase of parenting. Much appreciated.
(Keeping Children Safe on the iPad and iPhone - Zoom class held June 2024)

Money very well spent (5/6/24)

Helen P says: Last week I was involved in a one on one computer session with Lynette.   She worked methodically and efficiently through the numerous issues I raised with her.   Because I needed help to transfer material from an old computer to a new computer, it was complex and yet she still managed to fit in some incidental support and advice using this new program. 
It was money very well spent.   Thank you Lynette.
(In person appointment at iTandCoffee)

Onedrive classes very helpful (20/5/24)

Eric L says: I found the OneDrive classes very helpful enabling me to expand the use of OneDrive.
(Introduction to OneDrive - 2-part class series over Zoom)

What would we do without her (27/4/24)

Sandra F says: Where would we be without your help! The new phone is up and running and I am very grateful for your help. Yours is a wonderful business!!!! iT&Coffee is a wonderful support.
​​​​(Remote support using Zoom, iTandCoffee Club member)

Best IT-help find for past 10 years (17/4/24)

Jane B says: Again, and as always, Lynette has solved my problems and answered my questions expertly. iTandCoffee has been my best IT-help-find for the past 10yrs (at least) and continue to be so. Thankyou Lynette 🌻
​​​​(Remote support using Zoom)

Wonderful as always (15/4/24)

Sally K says: Thank you.You were wonderful as always. I couldn’t mange without knowing you were there xxx
​​​​​(Remote support using Zoom)

Truly AMAZING! (12/4/24)

Kerry D says: Hi Lynette, This is just a note to say I really appreciate you taking the time out of your busy day to fix my problem yesterday with Facebook... I am so grateful for your support, you are truly AMAZING!! in what you do for people including me, and if it wasn't for covid I would never of come across you or the classes that you run. I think they are great and have helped me immensely.
​​​​​​(Remote support using Zoom)

Very helpful (1/4/24)

Sandra M says: As Lynette is very helpful, does not rush you when explaining something new.
(In person appointment at iTandCoffee)

Most helpful (26/3/24)

Gary F says: Hi Lynette, I attended your session on passwords, last week & found it most helpful.
I need to yet implement the actions you discussed, but I have a much better undid the mess I am currently in!!
With access to the video will enable me to further cement my understanding. Thanks.
(Using Keychain to manage passwords - Zoom session in March 2024)

So easy to work with (3/3/24)

Jodi G says: Lynette was so easy to work with. She was very patient and didn't assume that I understood any tech jargon. She explained everything I needed in lovely, plain English.
​​​​​(Remote support using Zoom)

Presented with a smile (9/2/24)

Frank S says: Thank you again for a most concise and informative class about What's New with iOS17. No wasted words, and presented with a smile.
(What's new in iOS 17 - Zoom session in Feb 2024)

Help and Patience (4/2/24)

Russ B says: Very pleased to have a computer that is now speedier than the previous one.
Thank you once again Lynette for all your help and patience with this computer Clutz.
(Appointment at client location to set up new Windows computer, migrating from old)

Testimonials from 2023

Super knowledgeable, helpful and efficient (16/1/23)

Laine Y says: Booking an online appointment with IT and Coffee could not be easier through their website. Lynette was super knowledgeable, helpful & efficient in resolving my MacBook issues. A real pleasure to deal with from start to finish. I would highly recommend Lynette’s services to all my friends and family.
​(Remote support using Zoom)

Support was great (29/1/23)

Karen H says: ​Lynette's support was great as she quickly grasped what I wanted and helped me to consider the different options in setting up my electronic information processes.
(In person appointment, advice on Microsoft 365/OneDrive setup for expanding small business)

Wonderful support (13/2/23)

Maria Z says: As always I am so grateful for the wonderful support you provide.
(Appointment at client location)

Amazing patience and great generosity (20/3/23)

Ruth N says: Lynette is a one off! She has amazing patience and great generosity in taking the time to get things right. Her help and advice has been invaluable to me in setting up my audio trainings and podcasts.
(Remote support using Zoom)

Extremely patient & knowledgeable (27/3/23)

Lizzie C says: Lynette is extremely patient & knowledgeable in the IT world. I would highly recommend Lynette to everyone as she is very personable & approachable. Thank you Lynette for your recent excellent, as always, service. You are a gem!
(Appointment at client location)

'Awesome' book (22/4/23)

Jacquie H says: I just wanted to tell you how AWESOME your series Introduction to the Mac is. We have a new iMac and our old editing program Picasa is. I longer available. Using the book about the photos app has been a life saver for us. Clear, easy instructions. Bravo!!
(Purchaser of Introduction to the Mac book)

Wealth of knowledge (9/5/23)

Lawton R says: Thank you Lynette, for your recent visit to our home which was most convenient for me and very much appreciated.
You overcame a multitude of problems and your perseverance, patience and wealth of knowledge continue to amaze.
​(Appointment at client location)

Result was amazing (13/5/23)

​Bruce D says: Thanks for your help. 
We reduced the amount of material on the desktop and the result was amazing 
(Remote support using Zoom)

Brilliant (30/5/23)

Alan H says: My zoom session explaining how to get the best and most efficient use of MS’s OneDrive software brilliant - I knew little about it and had tried (unsuccessfully!) other backup software, nor realising that what I was looking for was already sitting there - I just needed to learn how to use it! As usual, Lynette was completely on top of the subject, and explained everything so very clearly.
(Remote support using Zoom)

Her knowledge of Apple is astonishing (30/5/23)

Frank S says: Yet again I have had to call on the expertise of Lynette to get me out of trouble. I have to admire Lynettes patience with me as I press the wrong keys. Her knowledge of Apple is astonishing.
(Remote support using Zoom)

Very useful (11/6/23)

Sue O says: Thank you, Lynette.  Attendance at the meeting was  very useful in clarifying my (needless) concerns and I very much appreciated the opportunity to ask questions.
(Zoom session to discuss TPG email shutdown)

Patient, helpful and efficient (19/6/23)

Helen K says: As always Lynette was patient, helpful and efficient with the use of our time.
​(Remote support using Zoom)

Appreciate your emails (2/7/23)

Robin R says: A brief note to reinforce the feedback that your clients/friends appreciate your emails.
ie. Really appreciate them. A Sunday morning, at home with a coffee and Lynette. Pretty good eh!!
​(Response to newsletter)

Very Practical Book (10/7/23)

Mike W says: ​I just wanted to drop you a big note of thanks for putting together this very helpful book.  I keep going back through it and finding new gems of information.  Thanks heaps.
I’m a bit nerdy with technology and like to get the most out of it, so this very practical book was right up my alley!
(Purchaser of Travelling with Technology book)

Thank you from the bottom of my heart (11/7/23)

Rachel M says: I cannot thank you enough for your article:
​​Before I found your article, I had spend a huge amount of time trawling through google for answers and tbh there was nothing that helped. I have been putting up with an Optus POP account for so long and it was so frustrating and time-wasting. I have spent literally hours and hours and hours over countless days on Optus chat and phone calls to no avail. They put me off and told me it was an apple problem. I spoke to Apple who said it wasn’t. I rang Optus back and they still said it was Apple so we rang Apple together. Optus told me they couldn’t help me so they have escalated it to the techs. 
And then I came to your article. 
I am so so happy that you wrote it and shared it publicly.  All I can do is say thank you from the bottom of my heart.
Who knows how long it will take Optus to respond to my escalated case. I’m going to keep it open just to see what happens. But in the meantime I have a beautiful IMAP account in working order across all my devices.

Professional, practical and brilliant (14/7/23)

Natalie C says: ​Your emails are professional, practical and brilliant. I don’t always read through them all but today’s one got my attention and made me “take action”, found out I already had the settings in place but wanted to thank you and tell you how important and needed your messages are.
So thank you.
(Response to mailout about important update)

Brilliant teacher (17/7/23)

Ann J says: I learnt a lot during my session, but also realised how much more I need to know !
Lynette is a brilliant teacher.
​(Photos on the Mac class via Zoom)

Highly valued by many (16/8/23)

Sue O says: You developed and have maintained a very good business, the services of which are highly valued by many, including me. I very much appreciate your emails, particularly in regard to warnings and updates.
(Response to mailout about important update)

You were a God send (30/10/23)

Sandi M says: As usual always very helpful, cheery and does not feel like you are asking silly questions! My Trash Can disappeared from my IPad. Well, I can’t thank you enough for your extremely thorough and easy to understand instructions. You were a God send. I have been trying to find a solution to this for HOURS and HOURS on line, with no avail. God Bless You.
(In person appointment at iTandCoffee)

Talks are very good (1/11/23)

Marijke M says: As usual your talks are very good. I always have to look at the video again and stop and start to get the point better. I wish you lived closer so I could talk to you in person at times
(Travel with Tech tips class over Zoom)

Patience and perseverance (16/11/23)

​Frank S says: Once again I have reason to thank Lynette for her patience and perseverance with my most complex problem. To Lynette it just had to be resolved and eventually it was. I was amazed to see her able to smile at the end! 
This must be the fourth time that Lynette has saved me from CF. (Computer Frustration)
​​(Remote support using Zoom)

Fantastic Tips/Workarounds (5/12/23)

Annette W says: Had a very productive meeting with iTandCoffee who have given me fantastic tips/workarounds for streamlining my work processes and syncing files whilst on the go. Thanks so much
​​(Remote support using Zoom)

Brilliant service (22/12/23)

George D says: Brilliant service as ever. Thanks heaps Lynette!
​(Remote support using Zoom)

Very Pleased with all you did (28/12/23)

Chris L says: ​I must say that I was very pleased with all you did 👏.    You make it look so easy. 
Not only did you very quickly fix my problem but also helped clean up quite a few other things and I certainly learned a few hints to help me speed up my time on the devices.  
(In person appointment at iTandCoffee)

Testimonials from 2022

Everyone with an Apple Watch should watch them (16/12/22)

Sherrill L says: The 3 sessions were very informative and everyone with an Apple watch should watch them!
(Apple Watch 3-part online class series)

Excellent series on the Watch (12/12/22)

Virginia T says: Thank you for such an excellent series on the watch, Lynette. I decided to buy one after all before the classes knowing it was better to learn with you. I got a series 8 and am enjoying it. You have convinced me to start using Siri - I have been a bit phobic about her! I am also amazed at how many steps I can take in a day just doing stuff at home. ​
(Apple Watch 3-part online class series)

It was lucky day when we met (8/12/22)

Jane S says: Thank you so much for stepping into the crisis we both faced today and saving us from a fate worse than death. You are amazing and it was a lucky day when we met.
(Remote appointment using Zoom)

Learnt a lot, Enlightening (2/12/22)
(Online class: Making the most of the wonderful Notes App on iOS & Mac)

Jill C says: Thank you. I learnt a lot from this video especially re taking photos, organising in note and saving bookmarks.

Sandra F says: The ’Notes’ App class was enlightening and very helpful, thank you Lynette,

Very helpful (26/11/22)

Else T says: Lynette came to my home as a was in such a mess. She was so very helpful and gave explanations I could understand. I still have a long way to go but will be back in contact by zoom soon. At least the mess has cleaned up.
​(In-home appointment)

You are so good in making everything easy to understand (15/11/22)

Minerva L says: ​Thank you for your time showing us the tricks and tips to enhance the use of technology on our fingertips. 😊
It was fantastic, you made it simple to understand and you are so good in making everything easy to understand in plain simple language. 
Appreciate what you are doing.
​(Custom class delivered for a local government organisation in NSW)

Great session, presentation was excellent (15/11/22)

Cathy M says: It was such a great session, and your presentation was excellent. People appreciated having questions answered and your interactions with the chat.
(Online Class: Understanding and using OneDrive, delivered for a local government organisation in Melbourne)

Patient, friendly and highly capable (9/11/22)

Sue O says: My recent 1:1 appointment with Lynette was terrific. She very quickly fixed my problem of locating lost files and did it while coping with my panic. I would definitely encourage others to use her services. She is patient, friendly and highly capable. ​Excellent service - thank you so much.
(Remote appointment using Zoom)

A wonderful, generous session; Great session (11/10/11)
​(Special free session for Club member after Optus data breach)

Virginia says: Thank you Lynette for such a clear, informative session. You relieved our concerns and gave us all those useful links for us to go through, and the impetus to finish putting multi-factor authorisations in place where we haven't already. A wonderful, generous session.

Sandra M says: This free meeting for members was well timed and I am sure there were many people like me who appreciated it very much.

Julie E says: Thanks for the great session on how to deal with the Optus cyberattack. It was reassuring to have your advice and the follow up email with all the info and links was very helpful. You put a lot if time and effort into your presentations which I appreciate.

Richard says: Wow ! An excellent presentation, informative and clear, by Lynette Coulston. EVERYONE, not just Optus customers, should view this. Very pertinent tips to keep safe in a dangerous online world. Join the IT and Coffee club to view this and dozens of other very helpful videos. I have learnt so much… (And no, I'm just a member, not affiliated with Lynette's company at all) 😇

Ann J says: Thank you Lynette. You present things very clearly & thoughtfully.

Felt like I'd been liberated by Lynette's practical solutions and clear explanations (9/10/22)

Sharon M says: Wow! This is exactly the type of service I had been looking for - and Lynette is fantastic. A very professional, reassuring, knowledgeable technology problem-solver who sorted out my lengthy to-do list in no time. Truly, I felt like I'd been liberated by Lynette's practical solutions and clear explanations. What a wonderful service, what a gem.
(Remote appointment using Zoom)

A gem! (9/10/22)

David H says: As usual Lynette fixed my problem cheerfully, kindly and efficiently. Lynette you are a gem.
​(Remote appointment using Zoom)

Presentation skills and enthusiasm are fabulous (26/9/22)

Richard S says: Your presentation skills and enthusiasm are fabulous..nothing worse than an insipid presenter.😉 I also admire the way you reign people in when they go “off topic”. 

Better than Netflix ! (25/9/22)

Richard S says: ​I really enjoy watching the videos from Club sessions I watch one a night: better than Netflix ! 👨🏻‍💻🙏
(​iTandCoffee Club member, accessing videos of monthly User Groups)

Full of excellent ideas (11/9/22)

Julie M says: You are full of excellent ideas, thank you.
(Response to an article in the Handy Hint Newsletter)

Clear explanations (9/9/22)

Faye S says: I feel my brain has been cleared now my devices are all talking to each other. Thank you so much for your clear explanations. I’m back on track. 
(In person appointment at iTandCoffee)

Always good and very professional (4/9/22)

Heather T says: Thank you so much for doing a home visit for me at such short notice. Your service is always good and very professional yet at the same time being friendly. I am happy to recommend you for a person who struggles with technology like me. Many thanks.
​(In-home appointment)

Great Communicator; Amazing Presentation (22/8/22)
(Online Class: Top Tech Tips for Making a Family History Book)

Belinda T says: Lynette is a guru - so knowledgeable and passionate about sharing this with others. Great communicator!

Joanne H says: Thank you so much for your amazing presentation on making a family history book. You are a wealth of knowledge in all subjects iT and you always present it so well. After an hour class I always feel more confident going forward. Thank you for sharing that knowledge with us all.

Great knowledge of the subject and professionalism (11/8/22)

Ces V says: You have eliminated my problem in a matter of minutes. I had attempted to deal with it a few times before with no results. Once again you have shown great knowledge of the subject and professionalism. Many, many thanks.
​(Remote appointment using Zoom)

Please take a bow (8/8/22)

Vicky H says: I did one of your sessions during the COVID lockdown organised by Boroondara Library, and it was an excellent presentation.  Your newsletters are very helpful too.  Please take a bow!
(Online class delivered for local government organisation)

Friendly, open environment (30/6/22)

Jan H says: The one hour session was held in a friendly, open environment. No time was wasted and we covered many aspects. Lynette helped me with my immediate problems and then introduced me to tools for dealing with other problems on my own. I thoroughly recommend it.
(In person appointment at iTandCoffee)

Absolute Lifesaver (17/5/22)

Julie L says: Thank you for everything you are an absolute lifesaver I don’t know what I’d do without you you’ve rescued me for years
(Small business client)

A life changing hour (8/3/22)

Libby W says: Lynette thank you so much for a life changing hour getting shared calendars and documents sorted ! You are so kind and explain everything so well. Look forward to tackling family device management soon!
(Remote appointment using Zoom)

iTandCoffee came through and solved my issue promptly (26/2/22)

As usual IT and Coffee came through and solved my issue promptly. Friendly service easy to find location to drop off the lap top and directions to a great coffee shop so I could wait and pick up when the issues had been resolved. Thank you once again Lynette also thank you for the weekly videos and the Friday question times.
​(In person appointment at iTandCoffee)

"Simply the best" (22/2/22)

Thank you for the one-on-one lesson on using my magnificent new iPhone 13 Pro Max!! As always the knowledge imparted was so relevant, needed and extremely helpful. iT and Coffee is , in Tina Turner's words "simply the best"!!
(In person appointment at iTandCoffee)

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