We can help with ...

Mac  •  Windows  •  iPhone/iPad  •  Android  •  Getting Started on a mobile device or computer  •  Buying Advice  •  iCloud setup and problem resolution  •  Understanding and using other Cloud services like OneDrive, Dropbox  •  Data syncing between devices  •  Office 365 , Word, Excel, Powerpoint  •  Issues with your technology  •  Backups and data security  •  Email setup and issues  •  Assistance with Telco/ISP issues  •  Connecting printers and other devices to Wi-Fi  •  
And so much more - just ask!

What is the cost?

Our appointments are priced according to the type of assistance you require  - whether you just need help to get started with the basics, or whether you need a higher level of technical expertise to address your questions and issues and are based which of our experts is needed to help you. Pricing also depends on whether you need help in your own home or work premises (and your location), or whether you can come to us in Glen Iris - and on whether you need help after hours or at the weekend.
 
​Just book your appointment, and we will confirm the applicable pricing. If you think you may need more than one appointment, why not save money by booking a 'package' of appointments (see options below).

Pre-Purchase a Package of Appointments to SAVE

Get Started | Learn the Basics​

  • Personal tuition to help you with using the basic features of your device​
  • Patient, friendly lessons on the basics of your mobile technology or computer​
  • Help with making a photo book
  • Help with organising your photos
  • More advanced feature, issues and advice will require a 'Get Expert Help' appointment​
  • ​Lower cost than the ​Get Expert Help ​type of appointment.
  • Ask us if you are not sure if your requirement fits into this category - call 1300 885 420 or email enquiry@itandcoffee.com.au

Get Expert Help | Problem Resolution | Training 

  • Advice about technology and apps for home and business
  • Getting set up on an iPad, iPhone, Mac, Windows computer, Android smartphone or tablet or other device;
  • Creating & connecting an email account, or resolving email issues
  • Troubleshooting and resolving issues with device performance;  
  • Setting up Wi-Fi, or a printer; ​
  • Understanding and using iCloud, and resolving problems sync'ing of data and photos;
  • Using other 'Cloud' services - Dropbox Onedrive, Google Drive!
  • Expert help with Word, Excel, Powerpoint, Evernote, Onedrive and various other apps 
  • Getting rid of Adware/Malware
  • ​Anything else - just ask!

Or become a Premium iTandCoffee Club member and always SAVE
See Prices page for details

Information about appointment bookings


For online appointment bookings, select the appointment length required.  You will then be asked to select a date and time, and provide name, contact and address information.  We will then provide you with a confirmation of your appointment, which will include details of the estimate appointment cost (based on the duration you have booked). Refer to the Prices and Surcharges option below for details of pricing.

​iTandCoffee Club members may be entitled to FREE 15-minute in-shop, 'remote' and telephone support, and receive discounts on appointment and class prices - see your Club Home Page for details.