Classes

Private Help with the Basics

Private help - for Beyond the Basics

Gift Vouchers

The iTandCoffee Club

Other Services

Classes

For classes held at iTandCoffee in Glen Iris (Vic), the cost per person is 

• $40* per person for one hour class 
• $60* per person for two hour class

Discounts apply for bookings of more than 1 class and for Class Packages (shown below).

All Class Attendees receive class notes, PLUS a FREE detailed user guide to match the class, PLUS access to an online video recording of the class.

Discounts may apply for larger groups (up to 12 for sessions at iTandCoffee).  Talk to us about these discounts, or refer to our Classes pages for further details. If we come to you, an extra charge will apply, depending on your location and the number of people attending - just ask us for a quote.

(See Classes pages for details of terms and conditions around minimum class sizes.)

Purchase a Classes Package to SAVE!

Class Saver 2  
Cost: $110

Valid for classes to the value of $120 - save $10
eg. 2 x 2-hour classes
or 3 x 1-hour classes

Class Saver 5
​Cost: $275

Valid for classes to the value of $300 - save $25
​eg. 5 x 2-hour classes

Class Saver 10
Cost: $500

Valid for classes to the value of $600 - save $100
​eg. 10 x 2-hour classes
​

Available here soon - in the meantime, call us!

Class Package allowance can be converted to other iTandCoffee services if required:-

• Instead of a 2-hour Class' - 30 minutes of 'Beyond Basics' assistance or 45 minutes of 'Basics' assistance
• Instead of a 1-hour Class' - 15 minutes of 'Beyond Basics' assistance or 30 minutes of 'Basics' assistance​

Purchased packages must be used within 12 months date of purchase. Package minutes are charged in 15 minute blocks - eg. 10 minutes of assistance = 15 package minutes.

Private Appointments - Get help with the Basics
Seniors Card Holders receive a $5 discount* on the the hourly base rate. 
​Please quote Coupon Code BASEN5 to receive this discount. 

• ​Personal tuition to help you with using the key features of your device​.
• Patient, friendly lessons on your mobile technology or computer.
• Focus is on the basics of using your device and its apps.
• Get help with your Photo book, or organising photos.
• More advanced feature, issues and advice may require a 'Beyond the Basics' appointment.
• Ask us if you are not sure if your appointment fits into this category at 1300 885 420 or enquiry@itandcoffee.com.au

Base Rates	"At your location" ​Appointment Surcharge^
$30 for ¼ hour (minimum charge)	Add $20 for locations 0-5 km from iTandCoffee
​$50 for ½ hour	Add $30 locations for 5-10 km from iTandCoffee
$80 per hour	Add $40 for locations 10-20 from iTandCoffee

Purchase a 
'Get Help with the Basics' Appointment Package
to SAVE!

Basics Saver 5
SAVE $25 - Purchase a package of 5 'Basics' appointment hours (300 minutes) and pay only $375​ instead of $400.  (Rate reduces to $75 per hour)

Get Basics Saver 5

Basics Saver 10
SAVE $100 - Purchase a package of 10 'Basics' appointment hours (600 minutes) and pay only $700 instead of $800.   (Rate reduces to $70 per hour)

Get Basics Saver 10

Basics Saver 15
SAVE $225 - Purchase a package of 15 'Basics' appointment hours (900 minutes) and pay only $975 instead of $1200.   (Rate reduces to $65 per hour)

Get Basics Saver 15

Basics Saver 20
SAVE $400 - Purchase a package of 20 'Basics' appointment hours (1200 minutes) and pay only $1200 instead of $1600.   (Rate reduces to $60 per hour)​​

Get Basics Saver 20

Use your 'Get Help with the Basics' package minutes
​for other iTandCoffee Services:

'Get Help with the Basics' Package minutes can be converted and used for other iTandCoffee services:

• to 'Beyond the Basics' minutes, with a conversion rate of 0.75 (eg. 60 'Basics' minutes = 45 'Beyond Basics' minutes)
• to a '2-hour Class' - you will use 45 'Basics' minutes from your allowance
• to a '1-hour Class' - you will use 30 'Basics' minutes from your allowance

Purchased package minutes must be used within 12 months date of purchase.
Package price does not cover any surcharges (travel, out of hours, etc).  These are payable separately, and will be invoiced as applicable.

​^ Further information about rates and surcharges

• At your location surcharge is added to the base rate of the first hour only - then the 'base' hour rate applies for the second and subsequent hours.  
• Minimum time charged for 'away' bookings is 30 mins.
• Part hours charged at $20 per 15 minute (or part thereof).  
• Contact iTandCoffee for a quote for distances greater than 20km from iTandCoffee or to clarify appointment cost - call 1300 885 420 or email enquiry@itandcoffee.com.au.
• ​See Below for details of surcharges that may apply to 'Out-of-hours' appointments and Credit Card payments ​
• *Seniors Card discount not available in conjunction with appointment packages.

Private Appointments - For 'Beyond the Basics' Assistance
Seniors Card Holders receive a $10 discount* on the the hourly base rate.   
Please quote Coupon Code BESEN10 to receive this discount.

• Advice about technology and apps for home and business
• Getting set up on an iPad, iPhone, Mac, Windows computer, Android smartphone or tablet or other device;
• Resolving problems on an iPad or iPhone
• Creating & connecting to a email account, or resolving issues with email;
• Troubleshooting and resolving issues with device performance;  Setting up Wi-Fi, or a printer; 
• Understanding and using iCloud, and resolving problems sync'ing of data and photos;
• Connecting devices to 'the cloud' and using these services - Dropbox Microsoft's, Google's or Apples!
• Expert help with Word, Excel, Powerpoint, Evernote, Onedrive and various other apps 
• Getting rid of Adware/Malware
• ​Anything else - just ask!

Base Rates	"At your location" ​Appointment Surcharge^
$40 for up to ¼ hour ​(minimum charge)	$50 for locations 0-5 km from iTandCoffee
​$60 for 15-30 mins hour	$70 locations for 5-10 km from iTandCoffee
$110 per hour	$90 for locations 10-20 from iTandCoffee

Purchase a 
'Beyond the Basics' Appointment Package
and SAVE!

​Beyond The Basics Saver 5
SAVE $25 - Purchase a package of 5 'Beyond the Basics' appointment hours (300 minutes) and pay only $525​ instead of $550.  (Hourly rate reduces to $105 per hour)

​Beyond The Basics Saver 10
SAVE $100 - Purchase a package of 10 'Beyond the Basics' appointment hours (600 minutes) and pay only $1000 instead of $1100.   (Hourly rate reduces to $100 per hour)

​Beyond The Basics Saver 15
SAVE $225 - Purchase a package of 15 'Beyond the Basics' appointment hours (900 minutes) and pay only $1425 instead of $1650.   (Hourly rate reduces to $95 per hour)

​Beyond The Basics Saver 20
SAVE $400 - Purchase a package of 20 'Beyond the Basics' appointment hours (1200 minutes) and pay only $1800 instead of $2200.   (Hourly rate reduces to $90 per hour)

Available here soon - in the meantime, call us!

Use your 'Beyond the Basics' package minutes
​for other iTandCoffee Services:

'Beyond the Basics' Package minutes can be converted and used for other iTandCoffee services -

• To 'Basics' minutes - this will incur a conversion rate of 1.25 (eg. 60 'Beyond Basics' minutes = 75 'Basics' minutes)
• To a '2-hour Class' - you will use 30 'Beyond Basics' minutes from your package
• To a '1-hour Class' - you will use 15 'Beyond Basics' minutes from your package

Purchased package minutes must be used within 12 months of the date of purchase. Package minutes are charged in 15 minute blocks - eg. 10 minutes of assistance = 15 package minutes. 

Package price does not cover any surcharges (travel, out of hours, etc).  These are payable separately, and will be invoiced as applicable.

^ Further information about rates and surcharges

• ​'At your location' surcharge is added to the base rate of the first hour only - then the 'base' hour rate applies for the second and subsequent hours.  Minimum time charged for 'away' bookings is 30 mins.
• Part hours are charged at $30 per 15 minute (or part thereof).  
• Contact iTandCoffee for a quote for distances greater than 20km from iTandCoffee or to clarify appointment cost - call 1300 885 420 or email enquiry@itandcoffee.com.au.
• ​See Below for details of surcharges that may apply to 'Out-of-hours' appointments and Credit Card payments
• *Seniors Card discount not available in conjunction with appointment packages.​​

The iTandCoffee Club

Gain unlimited access to the extensive library of iTandCoffee handy hints, tips and tricks for iPad, iPhone and Mac.  Watch 'how to' videos, view slideshows of classes, attend monthly FREE FRIDAYS, and much more.

This library, plus other members-only services and offers, are available to members of The iTandCoffee Club.    

iTandCoffee Club membership starts at $49 per year.

Visit the About the Club page

Gift Vouchers

You choose the amount or the service for your gift voucher.  Vouchers can be for one or more classes, for private appointments, or for various denominations.

If you don't see the voucher that meets your needs, contact us at enquiry@itandcoffee.com.au.

Visit the Gift Vouchers Page

Handy Hint Newsletter - It's Free!

The iTandCoffee newsletter is sent via email on a fortnight basis, and contains great content -

• free handy hints about for using your iPad, iPhone or Mac, 
• plus lots of other articles and tips on Apple devices and technology information of interest to parents, seniors and families

Check out the huge list of handy hints already published by iTandCoffee*» 
(*Access to many previously published articles, handy hints and advertised offers requires membership of The iTandCoffee Club - see below.)

Subscribe to the Newletter

Easy to read user guides

Purchase the full sets or individual guides.  See our online store for prices for each guide.

Or Contact us for more information.

Visit the Guides page

Online class videos

For those of you who can't get to iTandCoffee, those who can't afford to attend classes in person, and those who want to revise their learnings at classes, we have now added videos of live classes to this website.

Find out more about available classes here, or Contact Us for more information

Visit the Videos page

Appointment Surcharges

Out-of-hours surcharge: A $40 surcharge on the first hour, then $20/hour after that applies to appointments after 6:30pm weekdays, and on weekends or public holidays​.  (This 'out-of-hours' surcharge is in addition other surcharges described below.)

Credit Card Surcharge:  A 2% surcharge applies for credit card transactions processed on the day of the appointment.  Payments by cash, EFT or online in advance avoid this surcharge.

Travel/in-home appointment surcharges:  As described above, a travel/in-home Surcharge applies on the first hour of in-home (or other location) appointments.  If you would like to confirm the surcharge applicable to your appointment, please discuss this with iTandCoffee when you book.