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A client called on June 30, in quite a panic because all her Mac Mail mailboxes containing client emails and her expenses emails had disappeared. She was worried that she had somehow deleted them. Luckily, this was not the case. After remotely accessing her Mac to check just what had happened, we were able to re-instate the mailboxes with a single click! Finding your lost mailboxesWhen this client looked at the area where she normally saw her mailboxes, there was no longer a list shown under 'iCloud' (as indicate in the below example).  The solution was simple. We hovered the mouse pointer over the word iCloud'. As we did this, the word Show appeared. This is indicated in the below screen.  Clicking Show then expanded out the content of her iCloud mail, revealing all of the 'lost' mailboxes. Phew! 
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 I had a call from my lovely Aunty V during the week, after the news came out about yet another 'ransomware' attack. She asked me if I could explain a term that was being used in news reports, about the need to 'patch' your computer to ensure that you are protected against attacks. What does 'patching' mean?Microsoft, Apple, Google (i.e. Alphabet) are constantly working on the software that runs our computers and mobile devices (know as operating systems), to ensure that evil-doers cannot gain access to our devices and lives via the internet. Microsoft's computer operating system is Windows. Apple's computer operating system is OS X or, more recently, MacOS. Apple mobile devices run iOS, and many other mobile devices run Google's Android operating system. All of these operating systems are, at times, targeted by hackers who try to find 'holes' in the security of these system, so that they can sneak in and steal stuff from computers that run the operating system - or even (in the case of ransomware) scramble all the information that is on the computer so that we can no longer use it. (I'll leave you to read up about ransomware in this article from Wikipedia: Ransomware - Wikipedia.) Most commonly, it is Windows that is the target of such attacks (as has been the case with the last two highly publicised 'ransomware' attacks). Microsoft, Apple and Google have, in most cases, already 'patched' the hole in their operating system security, and 'released' that patch as an 'update' to our computers' operating systems. Any computer on which the 'patch' is installed is protected if you, inadvertently, click on a nasty link or file in an email or on a website that might have otherwise taken advantage of the security hole. Are you patched?On some computers and mobile devices, these updates (patches) are automatically installed. The problem is that many computers have not been 'patched' because the business or individual user of the computer has not installed the updates that have been made available. This has left them at risk of falling victim to the ransomware attacks that seem to be getting more and more frequent. How to check and how to patchThe big question is how do you 'patch' your computer or device. To help you with this, we have included some 'how to' articles about below, that will (hopefully) help you ensure your computer or mobile device is up to date with all 'patches'. We are here to help if you need assistanceWe know that for many of our clients and subscribers, the information provided in the above articles will still leave them unsure how to proceed.
If you need assistance with this area, iTandCoffee is available for one-on-one appointments at the shop in High Street Glen Iris, or in your own home (depending on location). Over-the-phone support can also be provided if required. Just call 1300 885 420 or email [email protected] to make an appointment.  This week we have a focus on understanding how to monitor and manage your data usage - your data in iCloud, your data on your iPhone and iPad and, in this tip, how to manage how much internet data you use when you are out and about. We are referring here to your 'mobile data usage' (sometimes also referred to as you 'cellular data' usage). To complete this trio of data usage handy hints, here's the applicable an iTandCoffee Club hint - just re-recorded to reflect the latest iOS 10 screens and options. If you are not yet a member of our premium members-only iTandCoffee club, find out here how you can access a great tips like this, plus other members-only offers, products and services.  This query came from a client this week, whose 16GB iPad had filled up. He wanted to know if it is possible to 'plug in' something to add to the storage capacity of the iPad. The quick answer is that no, there is no way to extend the internal storage capacity of the iPad (or iPhone). You are stuck with the storage capacity that you purchased, so it is very important to ensure you purchase adequate storage right from the start. It is therefore very important to know how to manage the storage of your device - how to remove the apps and content that you don't really need. Below is a link to a handy hint in the iTandCoffee club's Handy Hint Library (for members of The iTandCoffee Club). Having said that there is no way to expand the internal storage of the iPad and iPhone, I should mention that there IS a way of using an external device to 'offload' some of your device's photos and videos. It can also offer a great solution accessing movies, photos and other files without having to store them permanently on you iPad or iPhone. When you are on holidays, it offers a way of backing up your photos from your iDevice. The device is call an iXpand Flash drive, by SanDisk. I have one of these myself, and love it. It can plug into the USB port of a computer, or the lightning connection on the iPad or iPhone.  I love it so much and have had so much interest in it from the various clients that I have shown, that we have purchased a batch of these devices.
We have them for sale at the shop for $75. The price for iTandCoffee Club members is discounted to $70. If you are interested in purchasing one, email [email protected] or call 1300 885 420.  This one comes up in visits with iTandCoffee clients every single week. What do you do when you get that message that says that your iCloud storage is full. What is in your iCloud, how do your remove stuff that doesn't need to be there and how do you upgrade your storage if you end up needing to. We have covered this one previously as part of our Handy Hint Newsletter, but it is time to include it again - given that the relevant options have moved since we last covered it. This is a members-only hint for members of The iTandCoffee Club
1/7/2017 0 Comments How to stop Facebook videos from playing automatically - especially when you are on mobile data I have been going through and updating some Handy Hints published over the past few years, and I came across this one that I thought might be useful to many iTandCoffee subscribers. It relates to how you can control those videos on Facebook that seem to automatically play - even when you are using your mobile data. This can waste a lot of your precious data. It is possible to change this, so that videos only play when you are on a Wi-Fi network. You can even say that you don't want any auto-playing of videos. This is a members-only tip for iTandCoffee Club members.
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What's on at iTandCoffee ?Below is our list of videos, classes and other events that are coming up soon.
Videos shown are offered for eligible members of the iTandCoffee Club. If you have questions, why not join fun and informative 'user group' meetings, held once a month. All iTandCoffee classes are run as online classes (using Zoom), which means you can attend from anywhere. |
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SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10%* discount on eligible classes booked and paid for online. To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now Seniors can also save $5** on the first full hour of appointments booked online. Enter Coupon Code of BASEN5 when booking to receive this discount. * Some heavily discounted classes are excluded from the 10% class discount offer. ** Where more than one type of discount is available, only one type of discount can be used. |
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