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Tips, Tricks and Articles about your Technology

iPad, iPhone, Mac, Windows, Android, Office 365, Google services, iCloud, OneDrive, Dropbox, Apps, Social Media, Zoom, and more.

Join the iTandCoffee Club to read members-only tips on this page

25/8/2017 0 Comments

Answering a parent question: Is there a way kids can 'hide' apps on their iPad, iPhone or iPod touch?

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iTandCoffee ran another two 'Keeping Kids Safe on the iPad, iPhone and iPod touch' sessions at local primary schools this week, at St Rochs in Glen Iris and at Ashburton Primary.

A question asked at one of these session was about whether there is an app that allows kids to hide apps that they don't want parents to see.  One of the parents had heard about an app that looks like a calculator, but that  actually hides things the child doesn't want parents to see.

Apps that can hide photos and videos

There are apps available in the App Store that do allow for the hiding of photos and videos that the device owner doesn't want others to see.

Here is an article about such apps:
  • Vault Apps - Apps that can look & function like a Calculator
​
Method for hiding Apps


However, these apps do not allow for hiding of other apps - and there is no such app available in the App Store.  (On Android, it is possible to get an app that locks other apps - but this is not possible on Apple devices.)

Instead, anyone wanting to 'hide' apps on an Apple i-Device can use 'app groups'.  

By getting apps into the 'wiggle' mode (holding your finger on an app until it wiggles), one app can be dragged on top of another app to create an app group.

Apps within that group can then be 'hidden' on second and third screens of that app group, so that the App does not appear as a little icon in the group that is on the Home Screen.

Need further information on this?

For those who need to understand this area better - just how one would achieve this 'hiding' in groups, we have recorded a short tutorial and made it available to iTandCoffee Club members, and added it to our library of iPad and iPhone Handy Hints.

Not yet a member of our iTandCoffee Club?  Find out more here » 
View video tutorial

Related Handy Hints and Articles

  • If you spend more than 15 minutes on Facebook.. must watch this video
  • Setting up Parental Controls on an Android device
  • Setting Parental Controls on YouTube - both in the App and in Safari
  • Some answers to questions from parents about Clash of Clans, Minecraft, Youtube, Netflix and other apps that kids use
  • How to set household-level restrictions on internet content and usage
  • An important warning about a new Snapchat feature that could put your child in danger
  • Child Grooming & Abduction – A True Story
  • Make sure 'Airdrop' is secured on your iPad, iPhone, iPod Touch and Mac
  • The impact of the dangerous online world on the mind of a young child
  • ​Are you the 'default parent' when it comes to the worrying about the kids and their online safety?
  • 10 smartphone rules for a 12-year-old - with one key rule missing!
  • Here's a checklist for setting up your child's school iPad (and their iPhone, iPod Touch)
  • Parents - check your kids' devices for these dangerous apps
  • Why parental controls did not stop inappropriate content on my child's iPad.  Beware!
  • Worried about your young teen's online safety?  Here's a book they (and you) MUST read.
  • Is your child using this app? Frighteningly, it is a new favourite with tweens
  • The 'blacklist' of apps that are dangerous to kids.  Parents, check your children's devices!
  • Something to consider if your kids know your iPad or iPhone passcode
  • All power to the mother!  How I took control of our internet.
  • ​What is it with kids and their resistance to backing up their data?! 
  • A timely warning for students (and the rest of us!)​
  • Can predators get to your kids through the games on their devices?
  • Cybersafety On Social Networks 
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19/8/2017 0 Comments

Yes, Macs can catch viruses and malware

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A client who visited iTandCoffee last week was concerned that her Mac may have 'caught a virus'. 

She had been browsing flights, going between web pages, when a nasty message popped up in her Safari session, saying that she had a virus and that she had limited time (a count-down clock was shown) to contact a provided phone number to resolve the issue - otherwise her files would be wiped.

In this case, the pop-up that she saw in Safari was a scam, designed to make her think she had a problem when she didn't.

We have covered the topic of fake Safari 'virus', 'malware' and 'ransomware' messages in previous articles:
  • What do you do if your Safari session is 'locked up' by a nasty screen that won't go away?
  • ​Macs can catch viruses too!
  • New Malware/Adware detection and removal product for Mac     

While it is rare for a Mac to catch a virus, it is not so hard to pick up 'adware' and 'malware' - especially if you have teenagers who visits torrenting and gaming sites using your Mac.  Such adware and malware  can slow down your computer dramatically, and cause unexpected behaviour.

​If you want to protect your Mac from real threats, there are some excellent free products available.

Here is a very recent article that provides details of some recommended products.
  • 8 best antivirus options to protect your Mac against new malware threats                                                                
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19/8/2017 0 Comments

Getting Downloads back into the Dock on your Mac

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Have you lost your Downloads 'stack' from the right-hand end of the Dock on your Mac?  Or is it perhaps displaying in a 'grid' format instead of as a 'fan' (as shown above)?

Your Downloads 'stack' is normally found just to the left of the bin on your Mac, but can be inadvertently removed by dragging it out of the Dock.

Getting it back is easy.  Find out how in this week's members-only Handy Hint for Mac users.  (Not yet a member of The iTandCoffee Club?  Find out more here »)
Getting the Downloads Stack back into the Dock »

Related Handy Hints and Articles

Handy Hints
  • Enabling the right-click on your Mac's mouse or trackpad
  • Where is Ctrl-Alt-Del on my Mac for Force Quitting mis-behaving apps
  • Matching colours on your Mac
  • How to manage the Apps appearing in your Mac's Dock
  • Discovering 'split view' feature of El Capitan
  • Stopping all those apps from automatically starting when your Mac starts up
​Blog Articles
  • 33 articles with great tips, hints and 'how-tos' for Mac
  • Eleven ways to show your iPad or iPhone on a big screen
  • A recap of some great Mac tips from 2015
  • How to get back those Typing Shortcuts when they disappear from your Mac
  • This feature of MacOS Sierra makes it so much easier to manage your Mac's storage
  • Do you have Mackeeper on your Mac?  Here's how to remove it.
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19/8/2017 0 Comments

Text editing is easy on an iPhone when you use your keyboard as a trackpad

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If you have one of the newer iPhones - the iPhone 6S or 7 (including the Plus versions), then you have a great feature that makes editing text so much easier.

You can use your iPhone's keyboard as a trackpad, to move the cursor position more easily than the using the usual 'insertion point' method (touching the screen until you see the 'magnifying glass' and then moving your finger over text).

Watch a demonstration of this handy feature in this week's Handy Hint for iPad and iPhone users.

Members of The iTandCoffee Club can view this tip any time.  Not yet a member?  Find out more about the iTandCoffee Club here » 
Text editing made easy on the iPhone »

Related Handy Hints and Articles

Handy Hints (for iTandCoffee Club Members only - find out more here »)
  • Hidden keys on your iPad and iPhone keyboard
  • Setting up Typing Shortcuts so that you can avoid typing
  • How to 'undo' typing mistakes on the iPhone and iPad
  • Sending smiley faces in your emails and texts - Emojis
  • Finding the Caps Lock on your iPad's and iPhone's keyboard?
  • Predictive Text gets smarter!
  • ​How to type without a keyboard on the iPad and iPhone (and then edit what is written)
Blog Articles
  • An emoji for every occasion in iOS 9
  • Stopping iPad or iPhone clicks when you tap keys on the keypad
  • Turn your iPad (or iPad) into a laptop by adding a Bluetooth keyboard
  • Keyboard Shortcuts on my iPhone really helped me while travelling
  • A great tip - convert an entire lowercase word to uppercase on your iPad and iPhone
  • How to type the 'Apple' symbol on your iPad or iPhone
  • Why is the microphone missing from my iPad or iPhone keyboard?
0 Comments

19/8/2017 0 Comments

Does your iPhone keep showing half a screen?

If you have an iPhone 6S, 6S Plus or 7 or 7 Plus, you may find that your phone sometimes shows something like the below screens - where the top half of the screen appears at the bottom.
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This may leave you wondering what you did to cause your screen to change in this way.

The feature you have activated is called Reachability.

It is designed to allow you to use your iPhone one-handed, and to access parts of the screen you can't otherwise access when using it one-handed. 

Reachability is activated by double-tapping on the Home Button.  It is deactivated by double-tapping the Home Button again.

If you are never going to use this feature, you can turn if off - to avoid it happening when you don't mean it to.

Just go to Settings -> General -> Accessibility, and turn off the Reachability setting (which can be found in the 'Interaction' set of options).
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19/8/2017 0 Comments

How to change the apps in the Dock on your Mac

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Many Mac users that we see at iTandCoffee have a Dock that is full of apps that they don't use.  

The Dock is supposed to just show your 'favourite' apps - those that you will be using on a regular basis.

It is easy to customise your Dock to include the apps that you want to see, and exclude those that you don't.  

​Excluded Apps are not removed from your Dock.  They are still accessible from your Launchpad (or from the Applications folder in Finder). 

Here's a quick video showing how easy it is to put new apps in your Mac Dock, and how to take out any that you don't want to keep there.

Learn more about your Mac at home

iTandCoffee has a great set of user guides that will help you to get to know, and to get more from your Mac.  They are available as PDF downloads, or in hardcopy.  Find out more about these guides here »

Also available on the iTandCoffee website are videos of out 'Getting to know your Mac' classes and the 'Photos on the Mac' classes - for those who want to learn more about their Mac, but can't get to us in Glen Iris (or prefer to learn from home).  Find out more about these videos here »

Or come along to our classes

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19/8/2017 0 Comments

Are you too getting a heap of Bigpond SPAM lately?

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In the last couple of days, iTandCoffee has received two queries from clients who are frustrated by the huge amount of SPAM that they are suddenly receiving to their Bigpond email accounts - up to 60 per day.

​One client mentioned that she had tried 'unsubscribing' from these emails, to no avail.

Unfortunately, if you ‘unsubscribe’ from any such emails, it only serves to escalate the Junk.  Only ever ‘unsubscribe’ from emails that you know are from legitimate businesses.

(Here is a previous article on this topic: Why you should think twice before unsubscribing from Junk emails.)

For anyone interested, here is an article about dealing with SPAM, on the ACMA website (Australian Communications and Media Authority): Dealing with Spam

How can you stop all that Bigpond SPAM?

SPAM is very difficult to stop.  You may find that you get a flood of SPAM for a while, and then it seems to stop - especially if you just ignore it.

If you find that the SPAM is too much to deal with, you do have the option to set up some ‘rules’ that automatically send these emails to your Junk mailbox, before they ever get to your computer or iPad/iPhone (or any other device).

If some of the emails are from the same sender, you can also 'block' that sender.

These methods of dealing with SPAm can usually be set up in your computers email app (eg. Outlook, Mac Mail), so that any mail that 'hits' your computer is checked and filtered before it goes to your Inbox.  

​Unfortunately, if your computer is not turned on, this does not stop the SPAM from getting to your mobile device first.


It is better to set up any 'rules' and blocks' in the Webmail version of any mail account.

For your Bigpond mail, rules and 'blocks' can be set up by logging in to your account's ‘Webmail’ at email.telstra.com.  

Here are some instructions that Bigpond Support provides in a Telstra CrowdSupport post: 
There are two methods that you may want to employ to block those emails. The first is using key words and the other is by blocking the domain of the sending email. 

Once logged into webmail
- Find the domain of the sender that you wish to block which is the information after the @ in the email address, eg: username@domain.com
- Click on Settings in the top right hand corner, then Mail in the left hand menu.
- Select Blocked Senders from the left hand menu.
- Enter *@domain.com of the sender and click on Add. It is important to include the *
- Select Organise Inbox from the left hand menu
- Click on Add and select the options that you want such as the below example:

Rule name: juggling
Active: ticketed
Action: Move to folder - Junk
If Subject: contains - juggling
Click on Save.

You can create as many of these rules as you need.

You will need to remove any that are currently in your inbox, however this should prevent further emails containing those words or those domains from landing in your inbox.

I recommend moving the emails to Junk, but you can have them moved to Deleted. Just be careful with the key words you use to organise the inbox as emails from friends and family may also be included.

Another option

Unfortunately, Telstra's mail accounts are quite limited in the features that they provide when compared with other mail accounts like Gmail, Outlook, and iCloud.

The option I have preferred is to forward all my Bigpond mail to an alternative mail account (in my case, my iCloud email account - but I could have used my Gmail or Outlook account), and manage it there.  

The other benefit of having done this a few years ago is that there is now very little mail that actually goes to my Bigpond account, which removes my reliance on having a Telstra email - in case I ever want to change my internet and mobile phone provider.

Forwarding your Telstra mail can be easily set up from your account's Webmail.

If you would like to learn more about using your web browser to manage your Bigpond mail, including how to forward your Bigpond mail to another email account, here is the applicable Telstra web page.

Need more help?

If you need help with blocking all that SPAM/Junk email, iTandCoffee can assist.  

​Appointments can be booked online at itandcoffee.com.au/appointments, or by calling 1300 885 420.
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9/8/2017 0 Comments

Have you done a 'health check' on your Mac lately? Thank goodness I did one today!

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If you have been having trouble with your Mac - perhaps finding it is slow, or getting the 'spinning beachball of death' far too often, it may be that you have problem with your Mac's hard drive.  Or there may be a simpler fix for your problem.

I was asked this week if it is worth downloading a product like 'Clean My Mac' or MacKeeper' to do a cleanup of a mis-behaving Mac.  

My answer is a big NO, that I would not download any such app.  I would instead use some build-in utilities provided by Apple on your Mac, as well as performing some basic checks and tasks.

A checklist for improving your Mac's performance

Before you go looking for other potential causes of problems with your Mac, go through the list below. (iTandCoffee Club members can get the detailed instructions for how to do each of the below in the Handy Hint:  A checklist for fixing a slow or misbehaving Mac.)
  • Clean up your Desktop - having lots of files on your Desktop can definitely slow down your Mac.
  • Restart your Mac, especially if you haven't done this for a while.
  • Make sure you don't have too many apps running.  Close those that you are not using.
  • Check for apps that are ALWAYS opening on startup.  These might not be necessary and could be consuming memory and processing capacity.
  • Check if your Mac is too full.  Just clearing up some space on your Mac can make a huge difference.​  If your Mac is nearly full, this can be the cause of the slow performance.
  • If you have Safari (or another web browser) open, close any tabs/pages that you are not using.
  • Check what apps and processes are consuming all your memory and CPU, and check for (and terminate) any 'not responding' processes.
  • Check for and remove any malware and adware that has been inadvertently installed on your Mac - this can really slow it down.
As mentioned above, all of the above tips are discussed in a Handy Hint for iTandCoffee Club members.  This tip gives a short, video tutorial on how to carry out each of these checks.
A checklist for fixing a slow or mis-behaving Mac
If you are not yet a member of The iTandCoffee Club, you can find out more about The Club here ».  Club membership gives you access to a huge library of great tips like this, as well as free sessions, discounts, great online content and more.  

We even have a great competition running - join the club before December 2017, and you go into the draw to win an iPad*.
Join the iTandCoffee Club for the chance to WIN AN IPAD
What of the none of the above helps?
​

I should say here that if you haven't done a backup lately, then it is probably time to do one NOW, to avoid losing your precious files, especially your photos, should you be unable to 'recover' from the problems that are occurring on your Mac.

If none of the above suggestions seem to resolve your Mac issues, it's time to look at whether there are problems with your Mac's hard drive, RAM, and maybe hardware.

In fact, it is worth checking your hard drive's health on a regular basis.  In writing this article and recording the Handy Hint to demonstrate how to check your hard drive, I actually found that my own Mac had an issue that needed to be fixed!  Thank goodness I checked!

Checking for problems with your Mac's hard drive is quite easy, using a utility that is provided on every Mac.

iTandCoffee Club members can learn about how to find and use this utility in the below members-only tip.
How to check to 'health' of your Mac hard drive
What to do if a problem is found and you are told to use 'Recovery' mode to attempt a repair

When you perform this check of your Mac hard drive, you may find that a problem is detected that can't be resolved immediately (as happened to me today!), and that you are told to attempt a further repair from a mode called 'Recovery'.

Learn about how to access and use Recovery Mode in the below Handy Hint for iTandCoffee Club members.
Repairing your Mac's hard drive in Recovery mode
Would you like unlimited access to tips and tutorials like those described above?
Join the iTandCoffee Club today to go in the draw to win a new iPad!*
Join the iTandCoffee Club Today
*Conditions apply.  See our iTandCoffee Club page for further information.

More tips for troubleshooting Mac problems
(for iTandCoffee Club members)

  • ​It's so much easier to manage your storage in MacOS Sierra
  • Are your old iTunes backups taking up precious space on your Mac?
  • Enabling the right-click on your Mac's mouse or trackpad
  • ​Where is Ctrl-Alt-Del on my Mac for Force Quitting mis-behaving apps
  • How to check what is using up your Mac's storage - and free some space!
  • Fixing a Mac web browser that has been hijacked by ads
  • What to do when Safari is locked up by a nasty screen

Upcoming Mac Classes at iTandCoffee

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5/8/2017 0 Comments

I love this app - it turns a paper document into an editable digital version

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Do you have a document in hard-copy format, but not in digital format?  

If you want to edit that document, you might think that the only way is to start from scratch - re-type the document into something like Word or Pages, and then apply your edits.

There is an easier, time-saving way to get your hard-copy document into an editable format.

In this situation, I would now use an app that I have on my iPhone, an app that can scan a hard-copy document and turn it into an editable document, including both the text and the images.

The app is called Office Lens.  

​
It is a FREE app that is part of the Microsoft suite of apps that are available for iPad and iPhone.  Your scans can be saved to OneDrive, OneNote (or any other 'cloud'), and can be opened in Word or Powerpoint for editing.

While I would always stick with my favourite app Scannable by Evernote for my day-to-day scanning using my iPhone, I now have Office Lens 'waiting in the wings' for the occasion where a need a hardcopy document turned into a Word document. 

Discover more great apps and features of your iPad and iPhone


Related Handy Hints and Articles

Handy Hints (for Club members)
  • Multi-tasking - switching from one app to another, then back.   
  • How do I quickly fix a mis-behaving app on my iPad and iPhone, or a device that is mis-behaving in general?
  • Send an iTunes gift from your iPhone or iPad
  • Stopping Facebook from autoplaying videos - and wasting your mobile data
  • Some great tips for using Maps
  • How do I stop all my kids games from appearing on my iPad and iPhone?
  • Have you discovered this great feature of the TripAdvisor App?
  • Stopping Facebook from autoplaying videos - and wasting your mobile data
  • Turning your favourite web page into an 'app' on your Home Screen​​ ​​
Blog Articles
  • A great app for tracking data usage on your iPad and iPhone
  • Here's an app that allows you to save YouTube videos to your iPhone!
  • Library Books On Your iPad?
  • A couple of apps I love (an alternative Calendar app and a Photo Transfer app)
  • Great news about Microsoft Office for iPad and iPhone
  • Is it possible to sort notes in Evernote in alphabetical order?
  • Some recent App additions to my iPad and iPhone 
  • Recommendation on a good personal finance app
  • Have you discovered 'app extensions'?  Here are some really great extensions for the Photos app.
  • What about some iPad board games for Christmas?
  • What to do when your iPhone is getting someone else's Instagram notifications
  • Apparently, my gadgets are keeping my middle-aged brain young!
  • Scan business cards into your iPhone or iPad to automatically create Contacts
  • How do I get Pages, Keynote and Numbers for free on my new iPad or iPhone?
  • How can I print several photos on a single page from my iPad or iPhone
  • Getting ready for the school year - a great little app for those ID photos
  • A really handy app for reporting a problem in your neighbourhood
  • How your iPad and iPhone can help keep you organised
  • A really useful iPhone and iPad app that fills a big gap on these devices
0 Comments

4/8/2017 0 Comments

How to make your Evernote account more secure

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If you, like me, use Evernote to store all sorts of information that would otherwise end up in piles of paper someone (kitchen bench, fridge, desk in study, filing cabinet), it is important to ensure that this information is secure.

As mentioned in earlier iTandCoffee blog articles, the best way to ensure the security of anything that you store online (your email accounts, Dropbox, Onedrive, iCloud, Google Drive, etc) is to set up something called two-step-verification (or two-factor authentication).

Here is an earlier article on this topic: How to stay safer online - adding an extra layer of protection.

Evernote is no exception.  You should seriously consider setting up this two-step-verirication on your Evernote account.
  • Here is how you set up this extra level of protection for your Evernote account » 

But how do you set up this extra protection for Evernote from an iPad or iPhone?

The above article describes how this extra security can be set up using a web browser on a computer.  This assumes you have access to a computer!

What is not clear is how to do the same on an iPad or iPhone (or other mobile device) if you don't have access to a computer.  

If you go to the Evernote website using Safari on your iPad or iPhone, there doesn't seem to be a 'login' option.  You are only given the option to 'Sign Up' or 'Get the App'.

Even if you choose the 'Sign Up' option, which provides an option to 'Sign In', you get a message saying that 'Evernote Web is not supported for iPhone Browsers' - preventing you from getting to the Security settings for your Evernote account.

I had to contact Evernote to find out how to resolve this one, and here is the answer.

Just follow the below link, which gives a page that DOES allow you to sign in to your Evernote account from an iPhone or iPad.
  • https://www.evernote.com/secure/SecuritySettings.action​
That definitely should not have been so difficult!


Upcoming Evernote Classes

Relates Articles 

  • ​Evernote now has 2-tiers for it's 'Premium' subscription service
  • Have you discovered the Safari Web Clipper on your Mac?
  • Scan business cards into your iPhone or iPad to automatically create Contacts
  • My new favourite iPhone (and iPad) App - Scannable
  • Is it possible to sort notes in Evernote in alphabetical order?
  • ​One of the many ways Evernote makes my life so much more organised ...
  • I'm excited about the latest Evernote update on my iPhone and iPad
  • Now you can handwrite and draw in an Evernote Note on your iPad and iPhone
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27 Sycamore St, Camberwell, Victoria Australia

​​Call 1300 885 420

​to book an appointment or class, or to enquire about our services and products


Seniors Card Welcome
SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10% discount on all classes booked and paid for online (excludes PTT sessions and classes already discounted during COVID-19 crisis). 
To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now.

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