This question has been asked a few time this week, so I thought it worth re-publishing an article that was written in December last year.
In fact, it's an article that I wrote for my own Mum, who was really confused over messages appearing on her iPhone saying someone from 'St Kilda Rd' was trying to access one of her devices.
Here is a link to the article, for anyone suffering the same confusion.
This has been a common problem encountered by so many iTandCoffee clients. In fact, we have already had seen two clients this week who have had the problem (and it's only Tuesday!).
Apple just won't accept my password!
The issue arises when 'two-factor authentication' has been enabled on an iOS 10 (or MacOS), but where other devices that use the same Apple ID are running an older version of iOS or OS-X.
The older versions of iOS and OS-X don't 'understand' the newer security steps that two-factor authentication bring.
As soon as two-factor authentication is enabled on one of their devices, our clients have found that their password keeps getting rejected on other devices - even though they know that the password is correct.
They get a message popping up on their 'up-to-date' iOS 10 device (or on their 'up-to-date' Mac) saying that someone is trying to access their account, with an 'Allow' (or 'Don't Allow') option.
When they choose 'Allow' to get the 6-digit two-factor authentication code, they find themselves stuck - because the device that rejected their password does not offer a place to enter this 6-digit code.
Instead, it just tells them that their password is incorrect.
Fear not! There is a solution
Fortunately, there is a relatively easy fix for this problem.
We covered this issue in our February 2017 Handy Hint newsletter. (Subscribe to our great Newsletter here so that you get to see FREE tips like this »)
This tip has since been moved to our Handy Hint Library, which is for iTandCoffee Club members. Here it is - if you are a Club member, just select the link to view the solution.
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Contact iTandCoffee on 1300 885 420 if you need help to solve this problem.
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I keep getting a message showing a sign-in is requested from a strange location. (In Melbourne, it shows St Kilda.)
If you have you been confused about why Apple sometimes shows that your device is in some other location, you are not alone.
In particular, the message says that 'Your Apple ID is being used to sign in to a device near ...' and shows a location that is (usually) in your current city somewhere, but just not necessarily at your current location.
This is one that iTandCoffee deals with regularly. In a very recent example, Messages was failing to complete activation because the owner of a new iPhone 7 Plus was choosing the wrong option when shown a message on her iPad - a message indicating that someone was attempting to access her account 'near St Kilda Rd'.
This was confusing, given she lives in Clayton - so she chose 'Don't Allow' every time it popped up.
Why do I get a message that shows a sign-in has been requested at some other location?
Please consider your friends when setting up your iCloud and iMessage! If you are already using iCloud and iMessage, please, please check the Apple ID that you are using, and whether any other members are using that same ID.
If you have your Messages app set up incorrectly on your iPhone, iPad or Mac, your friends may be inadvertently sharing their deepest secrets with other members of your family when they send you a message via the Messages app.
For the sake of others who send texts to you, and who would like to think that they are only corresponding with you, please make sure that you are not using a 'shared' Apple ID for Messages.
Let's look at how you can check this.
A warning if you are considering changing the email address associated with your Apple iCloud account ...
During this past fortnight, I visited a client who had a tricky problem with iCloud.
In a fairly standard appointment with a family, I was assisting in 'untangling' their iCloud mess, where some of the kids' devices had Mum's Apple ID used for iCloud and others had Dad's. As mentioned in another post this week, this was causing all sorts of havoc with mis-directed messages, full iClouds and more.
The problem came when we tried to 'sign out' of Dad's Apple ID on the daughter's device.
The password for Dad's Apple ID had been forgotten. This is not normally a problem, and a forgotten password can (usually) be fairly easily reset.
(Here is an article that describes how to reset a forgotten Apple password.)
In using the iforgot.apple.com webpage to try to perform this reset, we found that the Apple ID that was used for the daughter's device did not exist - so the password could not be reset.
How was this possible?
How was this possible, given that there was a device signed in to iCloud using this Apple ID?
It turned out that the father had moved on from a job, and no longer had the email address that was associated with the Apple ID.
So, he had signed in the appleid.apple.com and changed the email address to a new, current email address.
The mistake he made was not signing out of iCloud on all of the devices that used this Apple ID BEFORE he changed the email address.
Now, the old Apple ID doesn't exist - so attempts to sign out of any iCloud account attached to that address are unsuccessful.
If he still had access to that old email address, he could sign in his Apple account at appleid.apple.com and temporarily change his account's email address back to the old email address so that he could then sign out the still-attached devices.
But changing back to the old email address requires that he can receive a 'verify' email at that email address - something this father could not do, given that he no longer has access to the account.
What can this family do to resolve the problem?
The only option in this case is to talk to Apple - over the phone, not at an Apple Store - to try to sort this out. If Apple cannot find a record of the old Apple ID, they might be stuck , never able to sign that device out of the incorrect Apple ID.
The moral of the story?
DO NOT change your Apple account email address UNTIL you have signed out of iCloud on every device that uses that Apple ID.
Client Question: "My brother has given me his MacBook Pro - do I have to register change of ownership?"
If the Mac is recorded against your brother's Apple ID for support purposes, he can log in and disassociate it so that you could register it (if you wasn't) against your own Apple ID.
You can then (if you want to) associate it to your Apple ID for support purposes.
Not essential though.
Read about the Apple personal support site in this article ...
He would also need to sign out of his accounts in various places and wipe data and mail, remove his Keychain data,etc.
For further help with setting up a new or second-hand Mac, contact iTandCoffee on 1800 885 420.
Call 1300 885 420
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