Call 1300 885 420
iTandCoffee | Patient help with your personal and business technology
  • Home
  • About Us
  • Classes
  • Appointments
  • Guides | Videos | Tips
    • Guides
    • Videos
    • Newsletter
    • Tips Library
  • Gift Vouchers
  • iTandCoffee Club
    • About the Club
    • Membership Options
    • Members Area
  • Contact
  • Video - Tech Org and Safety Tips
  • Home
  • About Us
  • Classes
  • Appointments
  • Guides | Videos | Tips
    • Guides
    • Videos
    • Newsletter
    • Tips Library
  • Gift Vouchers
  • iTandCoffee Club
    • About the Club
    • Membership Options
    • Members Area
  • Contact
  • Video - Tech Org and Safety Tips
Search by typing & pressing enter

YOUR CART

Tips, Tricks and Articles about your Technology

iPad, iPhone, Mac, Windows, Android, Office 365, Google services, iCloud, OneDrive, Dropbox, Apps, Social Media, Zoom, and more.

Join the iTandCoffee Club to read members-only tips on this page

7/2/2020 0 Comments

When your Apple Watch keeps asking you to sign in to someone else's Apple ID ...

Picture
I had a persistent issue recently, one that occurred 'out of the blue', whereby my Apple Watch was coming up with a request for me to sign in to my Apple ID - but where the Apple ID presented is someone else's Apple ID, someone I don't even know! Here's what I did to stop this.

Read More
0 Comments

20/1/2020 0 Comments

How do I back up my iPhone or iPad to my Mac, now that iTunes is gone?

Picture
Are you someone who backs up your iPhone or iPad to your Mac using iTunes?

When you upgrade to macOS Catalina (have you done this yet?), you will find that you no longer have an iTunes app - replaced by the Music, TV and Podcasts apps.

Here is a recent article about this: iTunes isn't dead, it's just being replaced. Here's what it means for your devices, music and movies

This may leave you wondering how you can undertake any future backup and sync'ing of your i-Device with your Mac computer! Has the capability been removed completely?

The good news is that the backup and sync capability has not been removed - it has just been moved.  Read on to find out where it can be found.

Read More
0 Comments

7/10/2019 0 Comments

"I received an unexpected iTunes charge of $18.49 per month!"  How to cancel automatic payments

Picture
Client Gwen S visited iTandCoffee recently asking for assistance with this problem: she had received an unexpected charge of over $18 per month for a Dropbox subscription that she didn't know she had agreed to, and didn't want.
​
She wanted to find out how this had happened, and how to stop any such charges in future.

Read More
0 Comments

7/10/2017 1 Comment

"iTunes used up all my mobile data!"  How to stop this from happening

Picture
This week, I got a very rude shock when I received a text message from Telstra saying that I had used up nearly all of my month's allowance of mobile data - with 9 days to go until the end of the billing cycle!

I was not conscious of having done anything that could have used up that much data, so did a bit of detective work on my iPhone 7 Plus to see what was eating my data.
What is eating all my data

Uncovering the 'data gobbler'

I found in Settings -> Mobile that one of the biggest consumers of my data was 
System Services.  

Normally, I only have a problem with my mobile data use when I have been using my 'personal hotspot' - which I had not done recently.
  • Lend your mobile internet to your Wi-Fi only device - using your Personal Hotspot​

Further investigation showed that the big user of my mobile data was iTunes Media Services and iTunes Accounts.
iTunes is using all my mobile data
So it was obviously something to do with my music. I had been listening to music as I walked, and wondered if that was the issue.

But that was not the problem.  The problem was with an option I had turned on in Settings -> Music.
My Mobile Data setting was on - as I wanted to ensure that I could stream music when not on Wi-Fi.  What I hadn't noticed was that there are some further options in the Mobile Data option.

Tapping on the Mobile Data option showed that I had the Downloads option turned on. 
Mobile Data settings for Music
Setting to download music using mobile data
In addition to this, I also had the Automatic Download option enabled in Settings -> Music.

This setting meant that any music that I added to my Library in Apple Music would be automatically downloaded to my iPhone (as long as there is space).

I had recently added a couple of '70's Music' playlists, not realising they automatically downloaded - AND that, due to my setting in the Mobile Data, this downloading could happen using my mobile data.

Needless to say, I have now turned off the Downloads option in the Mobile Data option of Settings -> Music.

I suggest you all do the same, to avoid getting caught out like I did!

Related Handy Hints and Articles

Handy Hints (for iTandCoffee Club members only.  Find out more here »)
  • ​Managing and monitoring your mobile data usage
  • Sharing content from one device to another using Airdrop
  • Stopping Facebook from autoplaying videos - and wasting your mobile data
  • Temporarily allowing mobile data and allowing/blocking phone calls when travelling.
Blog Articles:
  • I turned on my data roaming and used 11MB in a flash  
  • A great data usage 'stopwatch' for my iPad and iPhone
  • Have you turned off this data-gobbling feature ?
  • My device shows the internet is working, but it is not!
  • If you use public WiFi, you should read this
1 Comment

22/4/2017 0 Comments

Extracting a record of your Messages (or other data) from your iPhone or an iTunes backup

Picture
A client who visited iTandCoffee recently had a particular requirement.  She needed to extract a record of her iPhone's Messages, so that she had a separate, permanent record - just in case something happened to her iPhone.

The good news for this client is that such a requirement can be relatively easily met.

Not only is it possible to extract a record of the messages, but also the Contacts, Calendar entries, voice recordings, call history, photos, videos and more.

It is even possible to determine a forgotten 'Restrictions' password.

​The Mac app that iTandCoffee uses to extract the above information is called 'iPhone Backup Extractor', one that has served our purposes for the past few years.

How do you retrieve your music from an old iPod or iOS device?  Here is an article that covers this particular topic.
  • Recover your iTunes library from your iPod or iOS Device                                                            

0 Comments

16/11/2016 0 Comments

How do you cancel a subscription that was set up through iTunes?

Cancelling an iTunes subscription
A client this week asked how he could stop a Netflix subscription that was not really being used and was no longer needed.

He had logged into his Netflix account, and tried to cancel it from there, but found that it gave him a message saying that the subscription was managed by iTunes, so it had to be cancelled there.

This has been covered previously in this blog.  Here is a link to the relevant iTandCoffee Handy Hint that shows how to turn off such iTunes subscriptions:  How to turn off subscriptions from your iPad and iPhone.

This is a members-only Handy Hint for iTandCoffee Club members.  Find out more about The iTandCoffee Club here.


Related Handy Hints and Articles

Handy Hints (for iTandCoffee Club members only - find out more here)
  • Send an iTunes Gift from your iPad or iPhone
  • How do I stop the kids games from appearing on my iPad and iPhone?

Blog Articles
  • How can I reset or change my Apple ID's password?
0 Comments

17/1/2016 2 Comments

Purchased music won't download to my iPhone and my Apple TV doesn't show any music

Picture
Are you totally confused about what is happening these days with your music on your iPhone, iPad or Apple TV?

I too found myself in this state during my summer break, when I went to play the Adele '25' album that I had purchased. At the time I was looking to play it, I had no internet service so needed to rely on my downloaded music.  

I knew I had downloaded Adele's album, but could not find the Album on my iPhone - despite it showing in my iTunes Store app that it had been downloaded.

It was then that I discovered that all the music that I had previously sync'd to my iPhone from my computer had also disappeared, leaving me with nothing to listen to while 'offline'.

Then, in setting up my new Apple TV, I couldn't get any music to show up in Apple Music - other than Apple Radio.

I found that there are a couple of things to consider when sorting out issues with your Music under iOS 9, depending on whether you have turned on iCloud Music Library and whether you have an Apple Music subscription.


Read More
2 Comments

1/10/2015 0 Comments

How to turn off subscriptions on your iPad and iPhone

This one came up twice this week, so is worth a mention.  

It is especially relevant for anyone who subscribed to the free trial of Apple Music, and does not want to move to the paid subscription.  Paid subscriptions start from tomorrow if you don't turn off your 'auto-renewal'.

Find out how to manage your iTunes subscriptions from your iPhone and iPad in this Handy Hint, available for members of The iTandCoffee Club.   (Make sure you have signed in - use the link in the right-hand sidebar if you haven't yet.)
  • Managing subscriptions on your iPad and iPhone

​Not yet a member of The iTandCoffee Club?  

Why not join today.

You'll get access to iTandCoffee's ever-growing library of Handy Hints, special members-only information sessions and other special offers advertised from time to time.
Picture
0 Comments

17/9/2015 0 Comments

Backing up your iPad and iPhone in preparation for upgrade to iOS 9 or move to new device

Picture
Well, it's iOS upgrade time again.  The latest version of iOS - iOS 9 - is now available for download and installation.  

If you missed last week's article that outlined the content of iOS 9, here is the link.
  • iOS 9 is coming on Sept 17th
I wouldn't suggest everyone rush in and download immediately - perhaps let iOS 9 settle in for a week or so, to see if any major issues are reported.  I will include an update on how it has been received in next week's newsletter.

Before you even think about upgrading - or migrating to a brand new device - you need to be sure that you have a backup of your iPad and/or iPhone.  

While problems don't happen often, upgrades (and updates) can occasionally fail.  If this occurs, you will want to be sure to have a backup from which you can restore your device. before re-attempting the upgrade/update.

You have two options - 
  • backup to iCloud, 
  • or backup to iTunes 

Backing up to iTunes

Of course, to back up to iTunes, you need a computer running iTunes, a version that is compatible with your i-Device's iOS version.

An iTunes backup is a much more comprehensive backup than an iCloud backup.  It includes the full contents of your device, including the apps.  Additionally, it does not require use of the internet - no upload/download data is used by this form of backup.  If you have a computer, it is well worth doing an iTunes backup every now and then, even if you already backup to iCloud.

Another important different with an iTunes backup is that, when you specify that you want to encrypt your iTunes backup, that backup will include any passwords used by your device, and will ensure these are restored to your device when you restore from the backup.  

An un-encrypted iTunes backup will not store passwords, so you will need to re-do these when your device is re-instated.  Sometimes, this can cause quite a bit of grief - trying to remember all those key passwords.

Backing up to iCloud

An iCloud backup only backs up those things that are not already available for re-downloading from iCloud/iTunes and requires (of course) use of the internet to re-instate your device.  And an iCloud backup will not back up passwords.  Restoring from an iCloud backup requires an internet connection and, depending on how much data is stored on your device, may use up a significant amount of your monthly data allowance.

Need help with backups or upgrades?


The whole area of backups and upgrades can get quite overwhelming for many.  If you need help with either of these, please don't hesitate to contact iTandCoffee on 1300 885 420 or email enquiry@itandcoffee.com.au

Below are some past articles and handy hints on the topic or backups and iCloud, for those who feel like doing some further reading.

Here also is a good article from MacWorld on this topic.

Take secure steps in upgrading to iOS 9 - Macworld Australia - Macworld Australia

Related Articles and Handy Hints

Some of the below articles/hints require membership of the iTandCoffee Club.  Not yet a member of the iTandCoffee Club?  

Why not join today to view a vast number of handy hints like this, and to have access to other great 'members only' offers and products - including free sessions at iTandCoffee in Glen Iris.

  • Do I have to back up both my iPad and iPhone?  Can I do this by just plugging into my computer?
  • How do I completely wipe my old iPhone or iPad before giving it to one of my kids?
  • What to do when your iCloud is full
  • When your photos are clogging up your iPhone or iPad
  • How can I reset or change my Apple ID's password?
  • How do I stop the kids games from appearing on my iPad and iPhone?
  • Is iCloud Safe?
  • iCloud now allows you to recover lost data and documents
  • When your iCloud gets crowded! The problem with sharing your iCloud ...Are your old iTunes backups taking up precious space on your Mac?
  • A handy website for questions about Mac's Time Machine
0 Comments

9/8/2015 1 Comment

Are your old iTunes backups taking up precious space on your Mac?

Just this week, I found my little 11-inch Macbook Air was bulging at the seams and needed a bit of a clean out!

So, I spent quite a bit of time getting rid of all sorts of files that didn't need to be kept.  But, after all that work, my Mac showed that there was still a lot of 'Other' space filled up with who knows what.

It was then that I realised that, in assisting clients with various problems, I had a few times done iTunes Backups of their devices.  Some of these devices had quite large storage capacity and usage, meaning that I probably had a large amount of space being taken up with iTunes backup I no longer needed.

Find out in this week's handy hint just what I was able to do the 'clear out' these un-needed backups, and free up about 40GB of space on my little Mac!!
Picture
Sign in into your iTandCoffee Club account first, then 
view this week's Handy Hint here. 
Member Login Member Login Hi, (First Name) Member Area | Log Out
Member Login
Welcome, (First Name)!

Forgot? Show
Log In
Enter Member Area
(Message automatically replaces this text)
OK
My Profile Not a member? Sign up. Log Out
Not yet a member of the iTandCoffee Club?  

Why not join today to view a vast number of handy hints like this, and to have access to other great 'members only' offers and products - including free sessions at iTandCoffee in Glen Iris.
1 Comment
<<Previous

    Receive great articles like this 
    fortnightly to your Inbox

    Picture

    Follow us on Facebook

    iTandCoffee

    Picture

    Join the iTandCoffee Club

    ​for free content, tutorials, videos, classes, offers, discounts and more

    Join our growing community of local and online members who love learning about their technology - through FREE club sessions, remote/phone support, online tips, tricks and tutorials, special members-only offers and discounts, and more. Membership starts at only $49/year.
    Find out more about The iTandCoffee Club

    What's on at iTandCoffee ?

    Join us for a short, fun 'topic of the day' classes known as PTT sessions (Personal Training for your Technology fitness!) - these are run on a regular basis. Or join any of our other classes shown below to learn so much about your technology.
    If you have questions, why not join our The iTandCoffee Club to attend fun and informative 'user group' meetings.
    All classes are run as online classes (using Zoom) which means you can attend from anywhere.

    Archives

    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    November 2012
    October 2012
    September 2012
    August 2012
    May 2012

    Categories

    All 1800-number Accessibility Accessories Activity Monitor Adware Airdrop Airplay Airpods Alarms Alerts Android Apple-id Apple-id Apple Music Apple News Apple-pencil Apple Tv Apple Watch Apps App Store App-windows Apss Audio Autolock Automatic-downloadsupdates Backup Backups Battery Be-connected Be-connected Bigpond Big Sur Bitcoin Blockchain Bluetooth Books Boot Camp Business Buying Guide Calendar Camera Catalina Cellular Data Centrelink Channel 9 Charging Christmas Chrome Classes Client Stories Cloud Cloud-storage Club Club News Colours Contacts Continuity Control-center Control Centre Convert Cookies COVID 19 COVID-19 Cybersafety Datad777f385d3 Data Usage Delete Desktop Dictation Dock Do Not Disturb Downloads Dropbox Education El-capitan Email Emergency Emojii Entertainment Ethernet Evernote Excel Facebook Family Files Finance Finder Find My Car Find-my-iDevice Fingerprint Sensor Fonts Force Reboot Forgetting Curve Fraud Free Friday Gift Ideas Google Google Flights Guides Handoff Handy Hints Hard-drive-crash Health High Sierra Home Button Homepod Home Screen Hotmail Humour ICloud ICloud Backup ICloud Drive ICloud Family ICloud Photo Library Identity Theft IMAP IMessage Imovie Instagram Internet Internet Issues Internet-options Ios Ios-11 Ios-11 Ios-12 IOS 13 IOS 14 Ios Photos Ipad Iphone IPhone 12 Iphone8 Iphone-8 Iphone Basics Iphone-calendar Iphone-settings Iphonex Iphone-x Ipod Itandcoffee Itandcoffee Club Itandcoffee News Itandcoffee Services Itandcoffee-swap-shop Itandwine Itunes Junk Keyboard Keychain Kidsandtechnology Kids And Technology Lifestyle Mac Mac-basics Mackeeper Mac-mail Mac-mail Mac-monday Macos Mac Photos Mac-photos Mac Tutorials Mac-videos Magsafe Mail Malware Maps Measure Media Medical-id Messages Microphone Microsoft Mobile Data Mobile-data Mobile Porting Mojave Multitasking My-health-record NBN Netflix Notes Notifications Number Porting Office 365 Onedrive Onenote Online-safety Online-safety Optusnet Os-x Outlook Pages Parental Controls Passwords Paypal Pdf Personal-hotspot Phishing Phone Photo Book Photo-books Photos Photos-on-mac Podcasts Popups Powerpoint Preview Printing Privacy Productivity Product Launch Publicity Publicityads57a389ac69 Purchasing-an-idevice Qa QR Code Quicktime Raise-to-wake Ransomware Reachability Reboot Recommendations Recovery Relay Reminders Remotewipe Repairs Restore Restrictions Rings Rotation-lock Router Safari Safari-favourites Samsung Santa Scam Scam Email Scams Scan Scannable Scanning School-ipad Scoopit Screen Screen-brightness Screensaver Screenshots Screen Time Scrolling Secondhand-devices Security Sell Seniors Seo Services Sessions Settings Share Shared-calendar Shop Shopping Shortcuts Sierra Signature Silent-auction Sim Siri Skype Slideover Slides Slideshow Slideshows Slow-device Slow-mac Smart-tv Sms Snapfish Socialmedia Social Media Softwareupdate Software Update Software Updates Sounds Spam Spinning-beachball Split Screen Split-view Spotlightsearch Startup Storage Storage Space Subscriptions Sunrise Switch Symbols System Preferences Task Manager Tasks Taskswitcher Task-switcher Technology Technologyarticles Technologydependency Technology-lifestyle Technology-solutions Technologytips Techsupport Telco Telcos Telstra Telstracomplaint Text Text Replacements Theft The-katering-show Thermomix Thesenior Timemachine Time-to-leave Tio Toys Trackpad Transcribe Translate Travel Travel-sim Tripadvisor Troubleshooting Tutorial Tutorials Two Factor Authentication Twofactor-authentication Two-step-verification Typing Typing Shortcuts Undo Unlock Update Updates Upgrade Uppercase Usage User Group Video Video-blog Videos Virus Voice-and-data Voicemail Voice-memos Volume Vpn Wallpaper Warnings Weather Web Browser Website Weebly Whatsapp Widgets Wifi Wi Fi Wi-Fi Wifi084d04ddac Wifi-calling Windows Windows10 Windows 10 Word Wordpress World-clock Yosemite YouTube Zoom

27 Sycamore St, Camberwell, Victoria Australia

​​Call 1300 885 420

​to book an appointment or class, or to enquire about our services and products


Seniors Card Welcome
SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10% discount on all classes booked and paid for online (excludes PTT sessions and classes already discounted during COVID-19 crisis). 
To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now.

Services
Classes
Event Calendar
Private Appointments
Gift Vouchers
Phone/Email support
​Business Services
​Help for families
​Be Connected

Helping Hand
Online Content
​Newsletter
User Guides
Video tutorials/classes
Tips and Hints
​Blog
iTandCoffee Club
About the Club
Free Club Sessions
Sign In/View Account
Members Area
Prices/Policies
Prices
Privacy
Cancellations, Refunds, Returns
About iTandCoffee
Home
About

​Contact us
Testimonials
In the press

Picture
​© 2012-2021 iTandCoffee Pty Ltd. All rights reserved  ACN: 606 340 434