I have had 4 clients with this issue just over the past week.
They would click on Outlook on their Windows computer, but it would not open. If they checked the Task Manager, there was no sign of Outlook in the list of apps currently running.
So what did we do to resolve this problem in each case?
If you have ever tried copying a really large file to a USB stick, you may have received an error telling you that this is not possible - that the file is too large, even though you know you have plenty of storage capacity available on the USB stick.
If this occurs, it is because the USB stick has been formatted in a way that won't allow files larger than 4GB.
Here's how to solve this problem.
This article is almost a direct copy and paste from one that just wrote about a problem a client was having yesterday with opening her Mac Mail App. (Here's that article.)
Today, a different iTandCoffee was having a big problem with her Word app on the Mac - where every time she opened Word, it would immediately crash, making it un-usable.
In fact, Word had previously frozen when she was trying to save a document, and had needed a Force Quit. Each time Word was subsequently opened, it was trying to auto-recover that problem document - and then crashing as a result.
There was such a quick fix for this problem - the same one as applied for the previous client's Mac Mail app.
An iTandCoffee client was this week having a big problem with her Mail app on the Mac - where every time she opened Mail, it would immediately crash, making it un-usable.
There was such a quick fix for this problem, one that is worth filing away for future reference if you have an app that crashes when it is opened.
Here's a checklist for improving your Mac's performance
They do say patience is a virtue but there is nothing more frustrating than a slow start-up of your MacBook or iMac, especially when it should only take around 30 seconds - normally!
And we are all familiar with the frustration of apps that take forever to start, or to do whatever it is they should do. That ‘spinning beachball of death’ can really raise the blood pressure.
Just this week, iTandCoffee has assisted two different clients who had the same problem - that their Mac Mail app just constantly crashed. Every time they clicked the Inbox, the app would immediately close.
Both clients had the same operating system - OS-X El Capitan. Here's what we had to do to fix the problem.
Just last week, I went to use my new AirPods Pro for a Zoom meeting. I had already done this multiple times without issue.
However, this time, I found that I could not connect to the AirPods - no matter what I did!
Not only would they not connect to my MacBook Pro - they would not connect to ANY of my Apple devices.
When I took them out of their case, the light on the case was flashing orange. Nothing I did seemed to help - even following the instructions on the Apple Support website for re-setting and re-pairing the device would not work.
A call to Apple's help line did not, initially, shed any light on how to resolve the problem. I about 40 minutes on the phone to the level 1 support agent with no positive result.
It was only when I was transferred to an engineer that the problem was resolved with a relatively simple fix, but one that I did not see mentioned anywhere during hours of trawling the internet for solutions.
Here's the solution, for anyone else who encounters this problem.
During the past week, I was asked to take a look at a small business client's Windows computer, which was very slow in opening Word and Excel documents. She wondered if it was time to look at getting a new PC, given that her current computer was several years old.
For appointments such as this, I always go through a series of checks to look for obvious things that may be chewing up processing capacity and memory on the computer.
Here's a Microsoft support article that provides a great list of these things that you can look at yourself if your own computer is a bit on the slow side.
Subscriber Ruth D has asked if there is something she can do to stop her phone conversations from cutting out on her iPhone 7. She says this only started happening when she upgraded to the iPhone 7.
I had a call today from someone who could not get her Zoom or Skype apps to enable the microphone on the iPhone - something that was a major issue given that she needed to join meetings for work.
The Settings that can block the use of the microphone and camera by apps are in Settings -> Privacy.
Normally, the issue if the microphone is not working is that Zoom/Skype is not enabled in the Privacy -> Microphone or Privacy ->Camera settings.
However, for this particular client, there seemed to be no way that she could make Skype or Zoom even appear in the Privacy settings for her microphone.
Here's what we did to resolve the problem.
What's on at iTandCoffee ?
Join us for a short, fun 'topic of the day' classes known as PTT sessions (Personal Training for your Technology fitness!) - these are run on a regular basis. Or join any of our other classes shown below to learn so much about your technology.
If you have questions, why not join our The iTandCoffee Club to attend fun and informative 'user group' meetings.
All classes are run as online classes (using Zoom) which means you can attend from anywhere.
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Call 1300 885 420
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