If you have been having trouble with your Mac - perhaps finding it is slow, or getting the 'spinning beachball of death' far too often, it may be that you have problem with your Mac's hard drive. Or there may be a simpler fix for your problem.
I was asked this week if it is worth downloading a product like 'Clean My Mac' or MacKeeper' to do a cleanup of a mis-behaving Mac.
My answer is a big NO, that I would not download any such app. I would instead use some build-in utilities provided by Apple on your Mac, as well as performing some basic checks and tasks.
A checklist for improving your Mac's performance
Before you go looking for other potential causes of problems with your Mac, go through the list below. (iTandCoffee Club members can get the detailed instructions for how to do each of the below in the Handy Hint: A checklist for fixing a slow or misbehaving Mac.)
If you are not yet a member of The iTandCoffee Club, you can find out more about The Club here ». Club membership gives you access to a huge library of great tips like this, as well as free sessions, discounts, great online content and more.
We even have a great competition running - join the club before December 2017, and you go into the draw to win an iPad*.
What of the none of the above helps?
I should say here that if you haven't done a backup lately, then it is probably time to do one NOW, to avoid losing your precious files, especially your photos, should you be unable to 'recover' from the problems that are occurring on your Mac.
If none of the above suggestions seem to resolve your Mac issues, it's time to look at whether there are problems with your Mac's hard drive, RAM, and maybe hardware.
In fact, it is worth checking your hard drive's health on a regular basis. In writing this article and recording the Handy Hint to demonstrate how to check your hard drive, I actually found that my own Mac had an issue that needed to be fixed! Thank goodness I checked!
Checking for problems with your Mac's hard drive is quite easy, using a utility that is provided on every Mac.
iTandCoffee Club members can learn about how to find and use this utility in the below members-only tip.
What to do if a problem is found and you are told to use 'Recovery' mode to attempt a repair
When you perform this check of your Mac hard drive, you may find that a problem is detected that can't be resolved immediately (as happened to me today!), and that you are told to attempt a further repair from a mode called 'Recovery'.
Learn about how to access and use Recovery Mode in the below Handy Hint for iTandCoffee Club members.
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More tips for troubleshooting Mac problems
Unfortunately, I can’t help you with this one. Apparently, the most recent update to The Age app has broken it!
Your iPad must be set to perform automatic updates, so you probably wouldn’t have realised that it has downloaded this latest problematic version.
Below is the information provided in The Age today about this problem.
The Age iPad app experiencing problems
Users with the latest version of The Age iPad app may be experiencing system crashes when it opens.
Once crashed, attempts to open it again will not succeed.
For those who don't have the latest version, please refrain from updating your app.
In the meantime, subscribers can access The Age's content on their iPad or computer by going to theage.com.au using their internet browser.
We are working with Apple to rectify the issue as soon as possible, and will advise all users when this is done.a
We apologise for the inconvenience.
Words cannot describe how good it was to speak to someone that I could understand (!), and who understood the nature of each of the issues we have encountered. This person was interested in understanding the full picture of what has happened since this tale of woe began. No-one from Telstra has shown such an interest to date.
So far, every time Telstra has tried to 'fix' something, we have found a new problem generated.
They have cut off email accounts, re-instated them incorrectly, not communicated changes they have made to email account settings, wiped out emails that had been re-instated, not cancelled an account that should be already cancelled, charged for that account that should no longer exist, not responded to a formal complaint for 8 days, not communicated regularly after assigning the complaint, and - after all this - have left the email accounts connected to the wrong Telstra account (something that we had to work out for them - it seems that no-one at Telstra was capable of noticing this). Back to square one after weeks of aggravation.
In dealing with past Telstra issues (my own and on behalf of clients), I would only have escalated to the TIO as a last resort. However, the TIO rep that I spoke to today said that, in this case and others, we should have given Telstra only one chance to resolve the issue.
So, as soon as the issue had not been addressed the first time, we should have immediately then raised the TIO complaint. And, when Telstra failed further in their commitments to resolve the problem/s, we did not need to wait the two weeks from the original TIO complaint to escalate our issue further with the TIO.
This is great to know - I certainly will show less tolerance for Telstra's 'run-around' and lack of communication and progress when seeking resolution to problems in future.
Our TIO rep has now taken control of getting the matter resolved, and discussing with Telstra the matter of compensation for my clients.
Do you have the 'language' to talk to Telstra and other Telcos?
A key issue for many people in a similar situation to my clients, however, is that they don't have the language needed to talk to Telstra representatives in a way that clearly articulates the problem, and are unable to determine if what they are being told is reasonable.
In some cases, it is also difficult to determine if their problem has been properly addressed when Telstra says it has. When things are still going wrong, is it something wrong at the Telstra end, or perhaps with one of the client's devices. Endless hours spent on Telstra phone calls or Live Chats can generate enormous stress, especially for older people.
I had a case recently where Telstra told my client that an ongoing problem had been resolved, then closed the corresponding complaint - even though nothing had been done to address the problem. When I checked the account and saw the problem still existed, I then had to go through the process of re-opening the complaint. That particular issue took 3 or 4 months to resolve, and should certainly have involved the Ombudsman.
Unfortunately, getting problems understood and addressed is made so much more difficult by foreign call centre accents that even I struggle to understand at times - especially given that much of the terminology being discussed is foreign to most people anyway. This can make it difficult to identify whether an issue is at the point where it should be raised with the Ombudsman.
If you are having an issue with a Telco, and would like someone to act as your 'Advocate' when dealing with Telco staff - or just need help to interpret some of the language that you are hearing, or to help diagnose your Telco problem - please don't hesitate to contact iTandCoffee on 1300 885 420.
And do keep in mind the advice given to iTandCoffee today by our lovely TIO case handler, about only giving the Telco one chance to resolve the issue before lodging a complaint with the TIO.
Complaints can be lodged with the TIO at https://www.tio.com.au/making-a-complaint.
Handy Hint of the Week 22/11/14.
With the introduction of iOS 8 and it's subsequent updates, many users of iPads and iPhones have been finding their devices are mis-behaving a little (or perhaps a lot) more than under iOS 7.
Even after upgrade to the latest version of iOS 8 (iOS 8.1.1) this week, I have had Safari freeze and crash on me many times. Maybe it is just the combination of my iPhone 6 Plus and iOS 8 that has issues. I would be interested to hear from anyone else who has also found that iOS 8.1.1 is still causing issues.
Especially for those of you on the iPhone 4S, the iPad 2 and even the first generation iPad Mini, you might be finding your i-Device frustratingly slow and suffering other problems after upgrade to iOS 8.
iOS 8.1.1 is supposed to have relieved some of these problems for these devices, but press reports (refer below links) indicate that the new iOS is still drastically impacting performance of these older devices.
Hopefully, version 8.2 (which is currently being tested) will do more to improve things for owners of these older devices - and for others as well, including my brand new device!
For those of you interested in reading more about the performance on iOS 8.1.1 on various models of i-Device, here are some articles 'scooped' today on the iTandCoffee Scoop.it page.
What do you do when your device mis-behaves?
What do you do when you iPhone or iPad is not just slow - when and app or the entire device 'freezes', or just won't do something that it should do!
Free access this this handy hint has now expired, but iTandCoffee Club members can view this hint anytime - just visit Handy Hint 30 - How do I quickly fix a mis-behaving app on my iPad or iPhone?
IF you are an iTandCoffee Club member, make sure you are signed in to the iTandCoffee club before clicking the link.
Member Login Hi, (First Name) | Log Out
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Related Handy Hints and Articles by iTandCoffeee
The below elated hints and articles have been published previously on the iTandCoffee website. Blog Articles can be viewed by anyone, but Handy Hints can only be viewed by members of The iTandCoffee Club - why not join today to be able to view these great tips and hints any time.
Housekeeping - data storage, battery, deleting, troubleshooting
The Home Button didn't work - single OR double-click. My usual trick of bringing up the task switcher and closing the mis-behaving app was just not possible. Even turning off and back on seemed to leave it in a knot.
What do you do when your iPad just won't respond!?
Sometimes, you need to do what in called a 'force re-boot'.
Just hold down the Sleep and Home buttons together for about 10 seconds, until the screen goes black and you see the white Apple symbol pop up - then let go of both. It may take a minute or so, but your device will then come back to the lock screen. You should then be able to unlock it, and all should then be well in your iPad world! Same applies for iPhones and iPod Touches
So far, this has always resolved my mis-behaving iPad problems!
Do Not Disturb
Kids And Technology
Purchasing An Idevice
Raise To Wake
Two Factor Authentication
Two Step Verification
Call 1300 885 420
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