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20/5/2022 0 Comments How to find information about a lost (or broken) Apple device - its iCloud backup, Serial Number, IMEI If your poor iPhone or iPad (or perhaps your Mac) has suffered an 'accident' - or has perhaps been lost, stolen or just plain won't start up - the big question most people will ask is "Can I get back my photos?".
You may be able to live without many of the files and app data from your lost/broken device, but the loss of photos that were on your iPhone or iPad can be very distressing. If your device has gone missing or has been stolen, you might be asked to provide the device's Serial Number and/or IMEI. If you no longer have your device, how can you retrieve this identity information? And how can you work out if you have a backup of the device that you could restore to a new device, to get those photos (and other things) back?
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If you have been having trouble with your Mac - perhaps finding it is slow, or getting the 'spinning beachball of death' far too often, it may be that you have problem with your Mac's hard drive. Or there may be a simpler fix for your problem.
I have been asked multiple times if it is worth downloading a product like 'Clean My Mac' or MacKeeper' to do a cleanup of a mis-behaving Mac. My answer is a big NO, that I would not download any such app. I would instead use some build-in utilities provided by Apple on your Mac, as well as performing some basic checks and tasks. A checklist for improving your Mac's performance Before you go looking for other potential causes of problems with your Mac, go through the list below. 5/10/2021 0 Comments When apps mis-behave on the Mac, there is a really easy way to 'Force Quit' them If you regularly use you Mac, you will know the frustration the comes from apps that misbehave. Of course, this problem is not unique to Apple computers - it can happen on any device.
On Mac, misbehaving apps give you that dreaded 'spinning beachball of death'! And, when you get this, you often can't quit the app in the way that you normally would. If you find that an app is not responding and that you can't 'Quit' it, there is a really quick way to Force Quit the app - directly from the Dock.  I have had 4 clients with this issue just over the past week.
They would click on Outlook on their Windows computer, but it would not open. If they checked the Task Manager, there was no sign of Outlook in the list of apps currently running. So what did we do to resolve this problem in each case?  If you have ever tried copying a really large file to a USB stick, you may have received an error telling you that this is not possible - that the file is too large, even though you know you have plenty of storage capacity available on the USB stick.
If this occurs, it is because the USB stick has been formatted in a way that won't allow files larger than 4GB. Here's how to solve this problem. 
This article is almost a direct copy and paste from one that just wrote about a problem a client was having yesterday with opening her Mac Mail App. (Here's that article.)
Today, a different iTandCoffee was having a big problem with her Word app on the Mac - where every time she opened Word, it would immediately crash, making it un-usable. In fact, Word had previously frozen when she was trying to save a document, and had needed a Force Quit. Each time Word was subsequently opened, it was trying to auto-recover that problem document - and then crashing as a result. There was such a quick fix for this problem - the same one as applied for the previous client's Mac Mail app. 
Image by Marcel Langthim from Pixabay
An iTandCoffee client was this week having a big problem with her Mail app on the Mac - where every time she opened Mail, it would immediately crash, making it un-usable.
There was such a quick fix for this problem, one that is worth filing away for future reference if you have an app that crashes when it is opened. Here's a checklist for improving your Mac's performance
They do say patience is a virtue but there is nothing more frustrating than a slow start-up of your MacBook or iMac, especially when it should only take around 30 seconds - normally!
And we are all familiar with the frustration of apps that take forever to start, or to do whatever it is they should do. That ‘spinning beachball of death’ can really raise the blood pressure. 25/11/2020 0 Comments Mac Mail is constantly crashing Just this week, iTandCoffee has assisted two different clients who had the same problem - that their Mac Mail app just constantly crashed. Every time they clicked the Inbox, the app would immediately close.
Both clients had the same operating system - OS-X El Capitan. Here's what we had to do to fix the problem.  Just last week, I went to use my new AirPods Pro for a Zoom meeting. I had already done this multiple times without issue.
However, this time, I found that I could not connect to the AirPods - no matter what I did! Not only would they not connect to my MacBook Pro - they would not connect to ANY of my Apple devices. When I took them out of their case, the light on the case was flashing orange. Nothing I did seemed to help - even following the instructions on the Apple Support website for re-setting and re-pairing the device would not work. A call to Apple's help line did not, initially, shed any light on how to resolve the problem. I about 40 minutes on the phone to the level 1 support agent with no positive result. It was only when I was transferred to an engineer that the problem was resolved with a relatively simple fix, but one that I did not see mentioned anywhere during hours of trawling the internet for solutions. Here's the solution, for anyone else who encounters this problem. |
What's on at iTandCoffee ?Join us for a short, fun 'topic of the day' classes known as PTT sessions (Personal Training for your Technology fitness!) - these are run on a regular basis. Or join any of our other classes shown below to learn so much about your technology.
If you have questions, why not join our The iTandCoffee Club to attend fun and informative 'user group' meetings. All classes are run as online classes (using Zoom) which means you can attend from anywhere. |
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