 Just yesterday I was working on an email that had different formatting in different places (due to some copying and pasting I was doing). But I wanted it to have the same formatting throughout. So how could I copy the formatting from one area of text to another? Find out how this can be easily achieved on your Mac in this hand hint for iTandCoffee Club members. (If you are not yet a member, find out more about the iTandCoffee Club here ») If you see the login screen after clicking the above link, but do not yet have an iTandCoffee Club login, find out how you can Join The Club here for all sorts of great tips like this. Why not come along to an iTandCoffee Class to learn about your Mac iTandCoffee regularly runs the Getting to Know your Mac series of classes - focused on those who are new to (or relatively new to) the Mac computer, and those who want do more than just the very basics with their Mac. Related Mac handy hints (for iTandCoffee Club members only)
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 In the last couple of days, iTandCoffee has received two queries from clients who are frustrated by the huge amount of SPAM that they are suddenly receiving to their Bigpond email accounts - up to 60 per day. One client mentioned that she had tried 'unsubscribing' from these emails, to no avail. Unfortunately, if you ‘unsubscribe’ from any such emails, it only serves to escalate the Junk. Only ever ‘unsubscribe’ from emails that you know are from legitimate businesses. (Here is a previous article on this topic: Why you should think twice before unsubscribing from Junk emails.) For anyone interested, here is an article about dealing with SPAM, on the ACMA website (Australian Communications and Media Authority): Dealing with Spam How can you stop all that Bigpond SPAM? SPAM is very difficult to stop. You may find that you get a flood of SPAM for a while, and then it seems to stop - especially if you just ignore it. If you find that the SPAM is too much to deal with, you do have the option to set up some ‘rules’ that automatically send these emails to your Junk mailbox, before they ever get to your computer or iPad/iPhone (or any other device). If some of the emails are from the same sender, you can also 'block' that sender. These methods of dealing with SPAm can usually be set up in your computers email app (eg. Outlook, Mac Mail), so that any mail that 'hits' your computer is checked and filtered before it goes to your Inbox. Unfortunately, if your computer is not turned on, this does not stop the SPAM from getting to your mobile device first. It is better to set up any 'rules' and blocks' in the Webmail version of any mail account. For your Bigpond mail, rules and 'blocks' can be set up by logging in to your account's ‘Webmail’ at email.telstra.com. Here are some instructions that Bigpond Support provides in a Telstra CrowdSupport post: There are two methods that you may want to employ to block those emails. The first is using key words and the other is by blocking the domain of the sending email. Another optionUnfortunately, Telstra's mail accounts are quite limited in the features that they provide when compared with other mail accounts like Gmail, Outlook, and iCloud. The option I have preferred is to forward all my Bigpond mail to an alternative mail account (in my case, my iCloud email account - but I could have used my Gmail or Outlook account), and manage it there. The other benefit of having done this a few years ago is that there is now very little mail that actually goes to my Bigpond account, which removes my reliance on having a Telstra email - in case I ever want to change my internet and mobile phone provider. Forwarding your Telstra mail can be easily set up from your account's Webmail. If you would like to learn more about using your web browser to manage your Bigpond mail, including how to forward your Bigpond mail to another email account, here is the applicable Telstra web page. Need more help?If you need help with blocking all that SPAM/Junk email, iTandCoffee can assist.
Appointments can be booked online at itandcoffee.com.au/appointments, or by calling 1300 885 420. A client called on June 30, in quite a panic because all her Mac Mail mailboxes containing client emails and her expenses emails had disappeared. She was worried that she had somehow deleted them. Luckily, this was not the case. After remotely accessing her Mac to check just what had happened, we were able to re-instate the mailboxes with a single click! Finding your lost mailboxesWhen this client looked at the area where she normally saw her mailboxes, there was no longer a list shown under 'iCloud' (as indicate in the below example).  The solution was simple. We hovered the mouse pointer over the word iCloud'. As we did this, the word Show appeared. This is indicated in the below screen.  Clicking Show then expanded out the content of her iCloud mail, revealing all of the 'lost' mailboxes. Phew!  
A client of iTandCoffee contacted us today about a problem she was having with her Hotmail email. A friend of this client had sent several emails, but none had been received in her Hotmail email inbox.
Our client and her friend had checked and double-checked to make sure that the email address was correct and that the email was in the sender's 'Sent' mail. After a check of our client's Hotmail (Outlook) account, we discovered that the sender was in the list of 'blocked' email addresses. This was preventing any email from that person from reaching the client's inbox. Removal of the 'blocked' email address fixed the problem. Below is an article that describes how to look at and modify your 'junk' and 'blocked' mail settings for hotmail/outlook email addresses.  I have had several calls and questions this week about issues with internet connections, and with sending emails. If you live in the Camberwell, Canterbury or Glen Iris area of Melbourne and use Bigpond Cable for your internet, it is worth noting that there has been an ongoing problem since Wednesday evening. At our house, we have suffered constant dropouts over the last few days. Checking your Telstra service status for problems with your internetSomething that is worth knowing is that you can always do a check of the Telstra's network status by visiting the web page servicestatus.telstra.com. This page allows you to key in your postcode, and see if there are any currently known or scheduled interruptions to your services. Does your mail account really need you to enter a passwordOne of the consequences of a network outage with your service provider is that device can start popping up a messages saying that you need to enter a password for your Apple ID or for your mail account. Before you start trying passwords (and perhaps confuse things by putting in the wrong password), check first if your internet is actually working by going to Safari and searching for something. If this doesn't work, then you can be fairly sure that your internet connection or your WiFi is not currently working. First 'ports of call' if you are having internet issuesI will always turn on airplane mode, then turn it off again to re-establish my connection - and then check if I have internet. If this doesn't help and I am at home, I will turn off my router and turn it back on. My next 'port of call' after that doesn't work is to check the Telstra service status using the above-mentioned link. What to do if this doesn't helpHopefully this helps for the next time you have issues with your internet. If you are still having issues and are a Telstra customer, there may be another issue impacting you.
There have been several calls to iTandCoffee just this week about problems sending from Bigpond mail accounts, where these accounts are the old 'Pop' style. Many people are reporting the same problem online. iTandCoffee can assist with this resolving this issue (and other general connection problems). Just call 1300 885 420 or email bookings@itandcoffee.com.au to make an appointment - we can come to you if you are in Melbourne. Stop Outlook mail going to junk (for outlook.com, hotmail.com and live.com email addresses)
13/2/2017
 If you are finding that Outlook is being too ‘harsh’ in its Junk Mail filtering for your Outlook, Live or Hotmail email account, it is possible to ‘tell’ Outlook which senders should be considered ‘safe’ and to make some adjustments to the handling of ‘junk’ email.
(In this article, we are talking about Outlook as a type of email account. We are NOT referring to your Outlook mail app on your computer. The Outlook app is something entirely different to your email account - it simply provides a way of managing all your email accounts, whether they be Outlook accounts, Gmail accounts, or any other 'brand' of email account.) Adjusting your Junk mail management can be done by logging into your Hotmail/Live/Outlook email account via your web browser, at outlook.live.com and changing some settings.  If you are like me, you will sometimes start an email, get distracted, and not get around to sending it. Or, you will need to quickly find an email that you know is saved away in your Drafts mailbox. Did you know that there is a really quick way of seeing ALL of your Draft emails, regardless of which mail account they belong to? You don't need to go to your Drafts mailbox - there is a way that you can see all your drafts while viewing you Inbox (or any other mailbox). Here is a handy hint for iTandCoffee Club members, one that was published way back at the end of 2013 - an oldie but a goodie! (Please note that you will need to be an iTandCoffee Club member to see great tips like this. Find out more about the Club today.) Related Articles and Handy HintsHandy Hints (for iTandCoffee Club members only - find out more)
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 As someone who is often sorting through my mail early in the morning, late at night and at weekends, I sometimes send emails that I would prefer don't reflect the ridiculous hour that I am working. While I want to get them sorted and sent right then and there, I would sometimes rather set a delay so that they send during business hours! The Mac's Mail app does not currently have a built-in feature that allows for a delay to be set on when an email is sent. Another feature not included in the Mac Mail app is the ability to 'defer' an incoming email, so that it pops up in my Inbox - at the top of the list of incoming messages - at a later time. The good news is that these features - plus several other great features - can be added to your Mac's mail. Find out more about how to add these Mail features in this week's Mac handy hint for iTandCoffee Club members. If you are not yet a member of our club and would like to access a huge range of great tips like this, find out more about The iTandCoffee Club here. Related Handy Hints (for iTandCoffee club members)
How to save images from emails in iOS 10
16/11/2016
 In past versions of iOS 10, it was very easy to save one or more images that were attached to an email. You simply pressed the 'Reply/Forward' symbol, and chose the Save Image option. Here is how it used to look. I had not noticed until this past week that this Save Image option no longer appears in the 'Reply/Forward' list of options. So how do you now save photos that you receive in your Mail to your Photos?  Just touch and hold on the image in the body of then email until you see the 'Share' menu pop up. In the list of options along the bottom, you will see 'Save Image'. If there are (say) 3 images you will also see 'Save 3 Images'. Tap either of these options to save your photo (or photos) to your Photos library on the iPad or iPhone. You will find that the saved image/s will be in your Photos app, and will be the last photo/s in your Camera Roll album (or in your All Photos Album, if you have turned on iCloud Photo Library). Other hints and tips about Photos on the iPad and iPhoneHandy Hints (for iTandCoffee Club members only - find out more here)
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 If you ever find that you Inbox has gone missing - something that happening in the Mail app of an iTandCoffee client just this past week - don't stress. It is still there. It has just been hidden away, but can be made visible again very easily. This topic has been covered previously and is available for iTandCoffee members in this handy hint: How to get back your Inbox when it goes missing in Mail! If you are not yet a member of The iTandCoffee Club, find out more here. Other tip and hints about MailHandy Hints (for iTandCoffee Club members only - find out more here)
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 If you have like to keep your mail organised - by filing your mail in your own set of Mailboxes - iOS 10 has made your task just that much easier. But let's rewind first, for those who have not yet discovered the joy of being able to organise all those emails. iOS Mail includes the capability to set up folders/subfolders for mail, and to then move/file mail messages in this set of folders (known as Mailboxes). We have previously covered how to do this in the handy hint for iTandCoffee Club members: iOS 10 has now added a really handy new feature that I have found a great help when filing messages that are in my Inbox - making this task much quicker. A new short video that shows how to create Mailboxes (and Mailboxes within Mailboxes), and highlights the new iOS 10 feature, has now been added to the members only area for iTandCoffee Club members. See this new Handy Hint here: Other iOS 10 features for Mail This week, I have found that people have been 'connecting' with me on LinkedIn on the basis of a invitations I supposedly sent them. Other people in my iCloud address book who are not on LinkedIn have received invitations from me to 'Join LinkedIn and Connect'. If you are one of the people who go one of these invitations, apologies for that! I was not aware that I selected any option in LinkedIn that caused this to happen. Scary really, as I have had clients come to me with the same problem, so I am very careful when using LinkedIn. LinkedIn often presents you with suggestions for people to connect with, and the option to proceed or 'skip' the sending of invitations. I always 'choose skip', but somehow must have chosen some other option (??) that cause the 'mass invite'. I was aware that LinkedIn had access to my iCloud Address Book - I allowed this connection when I joined LinkedIn many years ago. But it seems that people who are not in my address book were also invited to connect To avoid the risk of spamming people again, I have removed this address book access from the LinkedIn account. Please feel free to delete any invitation you received from me. If you are a LinkedIn user, be careful not to get caught out by this too. I have looked into this problem online, and found that lots of other people have been frustrated by being caught out by the same LinkedIn behaviour. If you are wondering what Contacts are imported into your LinkedIn account and what 'invitations' you have sent, here are links to the two relevant LinkedIn webpages.
Here is a quote from Linked In about the use of your Contacts, found on this Quora page. "We do not send invitations without an action from the member. When you add connections you see the following:  There are just so many occasions where I want to save the content of an email to somewhere other than one of my mailboxes on my iPhone or iPad. For example, when I am arranging a trip, I like to keep all the confirmation emails in my Evernote, so that I can have everything relating to my trip stored in the one Notebook. This makes finding what I need SO easy. To date, I have used a 'Premium' (i.e. paid!) feature of Evernote that allows me to 'forward' emails to my Evernote account. While this has worked, in iOS 10 I have discovered a better way - one that does not require a 'Paid' subscription to Evernote, and that allows me to save ANY email as a PDF to Evernote, iCloud Drive, Notes or anywhere else that I choose. If you are an iTandCoffee Club member you can read more about this really handy tip here › Join The iTandCoffee Club to receive a FREE iOS 10 guide, plus attend FREE sessions!Are you a member of the iTandCoffee Club? Why not JOIN TODAY for all sorts of great tips like this and to take advantage of a range of other great content (videos, slideshows, articles), services and discounts for members. As a limited offer for new iTandCoffee Club members, join by 14/10/16 to receive iTandCoffee's 95-page guide "Introduction to the iPad and iPhone - A Guided Tour (iOS 10 Edition)" for FREE. Members can also book to come along to our monthly 'Free Friday' sessions at iTandCoffee in Glen Iris. Those members who can't make it to Glen Iris (or if the session is booked out) can watch a video of the session that will be added to The Clubhouse shortly after that session. Our next FREE FRIDAY will cover 'What's New in iOS 10?'The next Free Friday session is scheduled for Friday October 21st at 12:30. This one-hour session will have a 'topic of the day', which will be "What's new in iOS 10". This members-only session is filling fast, so members should get their bookings in as soon as possible to avoid missing out. Other handy hints and articles about MailHandy Hints (for iTandCoffee Club members)Articles
 So many people are struggling to deal with the changes that Telstra is making to all of our Bigpond mail accounts over the next few month. I have experienced this bewilderment about what to do amongst members of my own family! The article on this topic that iTandCoffee published a couple of months ago has had thousands of hits from Telstra customers seeking further information. iTandCoffee has now recorded a couple of videos to provide further assistance to those who are trying to work out what needs to be done to update their iPad, iPhone and/or Mac. If you would like to receive access to one or both of these videos, please just provide your details below. If your Bigpond account is not working yet (which we know is the problem for many of you!), provide your mobile number as well below - and we will text you the link to the instructional video/s. For those wanting to know how to set up Telstra Mail on other devices (eg Outlook on Windows), here is Telstra's web page that includes instructions. Managing all that Junk
11/9/2016
 This week (like many other weeks), I received my usual array of junk emails and text messages.
One of the text messages that I received is shown here in the image. This is something so many of us suffer with - and I am regularly asked what can be done about blocking such junk and spam. While so many Junk emails end up in our Inboxes, in some cases it is legitimate emails go into Junk. I know in my own case, this once caused me to miss a very important email about registering the iTandCoffee Trademark, and cost me and extra $200 because I didn't see it in time to complete the registration process. How do you stop legitimate mail from being deemed 'Junk'? Lets look at several aspects to the junk/spam mail and text issue.  A client who has received the notification that her Telstra Mail move is coming up soon has asked iTandCoffee if the new Telstra Mail service will resolve the problems she has previously had with sending her Bigpond emails when she is overseas (or just on an internet connection provided by a different ISP).
(For background information about the Telstra email changes, check out another recent iTandCoffee article "Telstra Mail changes and how they affect Bigpond email accounts".) The good news is that the new Telstra Mail service does resolve the issue with sending from overseas, for those of us who had the old-style 'Pop' email account and previously incurred problems. However, there is a 'but' to this answer.  Click to view larger image One of my Bigpond email accounts, one that I originally used when I set up iTandCoffee, was migrated to the new Telstra mail service in mid-July 2016. Because I don't really use it, I had not actually checked the mail coming in to it until today. I was very concerned to see that I had an email that advised me that there were supposedly 13 email that were unable to be delivered, and that I needed to click a link to 'reconfigure port 465 automatically'. (See image here for the content of this email.) Given that I my Bigpond account had only just been migrated, my initial reaction was to take it seriously, thinking that something might have gone wrong with the migration. However, being suspicious of all such emails (as we all should be), I had a look at the web address behind the 'Click Here' link. Not surprisingly, it was a web address that has nothing to do with Telstra.
To find out how you can check a link to see the corresponding web address (so that you can work out if it is a legitimate link or not), check out this past tip from iTandCoffee: How to work out where an email link is really going to take you. Be alert AND alarmed, and NEVER click on links in email like this. Need help after your Telstra email account has been moved?For anyone having problems accessing their Bigpond emails after the move to the new Telstra Mail service, iTandCoffee can assist - just make an appointment by calling 1300 885 420 or at itandcoffee.com.au/appointments. Related articles Have you received a recent notification, either advising that your Telstra email service is about to change, or that it has ALREADY changed?
My own daughter found that her email suddenly stopped working yesterday because of this Telstra change (which she had been advised a few weeks ago would be occurring soon). She immediately contacted me yesterday to find out what to do - and I figure many other iTandCoffee subscribers will soon be asking the same question. The image here shows the email that my daughter received from Telstra yesterday. So, what does this change mean? For my daughter and many other people, it is necessary to do some setup and modification of settings on your device/s as soon as Telstra makes the change to your email. For other people, Telstra advises that no change is necessary - but you may wish to make some changes if you want to take advantage of improvements offered by the new mail service. Let's look at this in more detail.  A client who is travelling contacted iTandCoffee this week about a Hotmail issue she suffers when she travels.
This very same issue - where Hotmail locks a mail account if the user is more that 300km from their 'usual' location - happened to my daughter only recently, when we travelled to Vietnam during the June/July 2016 school holidays. Whenever she went to use her Mail app, her Hotmail emails could not be retrieved. Additionally, she would get an email sent to the account's 'rescue email', saying that the account had been locked for security reasons. She got a new email each time she move to a new city during out trip This problem is not unique to Hotmail. Find out more about this issue, and what you can do to ensure that you don't lose access to your email, in this Handy Hint for iTandCoffee Club members. Not yet a member of The iTandCoffee Club? It is only $30 per year. Not only does it help fund this free newsletter, it also gives you access to a huge library of handy hints and tips, videos of iTandCoffee classes, free guide offers, and more. Find out more here. Hot on the heals of the AGL scam email covered in last newsletter (see An email scam that has caught out many. Beware of the fake AGL email!), I received another clever 'phishing' email just this morning - another that looked, at first glance, like one of the usual emails that I receive each month from Telstra. This is one that I had not received before. Even the 'From' email address looked similar to my 'usual' Telstra bill email, and it included the email signature for Gerd Schenkel - same as in the 'real' version. Of course, the giveaway signs of a phishing email were also there - that there was no subject, that the email was addressed 'Dear Customer', and that the grammar was appalling. This email has, however, caught out many - so beware. Here are images of the fake email, and then a real one - so that you can see how similar they are.
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