4/6/2019 0 Comments
I actually published this article about a year ago after assisting multiple clients to solve this issue. I figured it is worth publishing again as I still get lots of requests for this information.
In fact, just a few days ago, I received an email from someone who had spent hours and hours on the phone to both Optus and Apple, trying to get her Optus email set up as IMAP on her Mac - all to no avail. Her email to us expressed her gratitude that iTandCoffee's article solved her problem quickly and easily, where the 'experts' could not.
So, here is last year's article again for any Optus mail users out there who are still using the old Pop method of connecting devices to their Optusnet mail.
Understanding POP vs IMAP
Many Optusnet email users still have the frustration of having to manage their mail on multiple device. When they read, delete or send an email on one device, this does not reflect on their other device/s.
This type of email account is called POP.
With POP mail, a copy of your mail is downloaded to each of your devices, so that you are then working with only the copy of the email. Deleting the message only deletes it on the one device. Sent mail can only be seen on the device from which it was sent. Mail that you have read on one device is marked as 'unread' on others.
In our 24 hours of seeing 3 different clients with email 'sending' issues, the third client's issue was with Outlook for Windows on his new Windows computer.
He was unable to send any emails from his Bigpond account - even though his Gmail account was working. A call to Microsoft Support had failed to resolve his issue.
A client at iTandCoffee today had a puzzling error on her iPhone that was preventing her from sending any emails from her Bigpond email account.
The error she started getting only a few days earlier was 'The recipient "recipient-email-address" was rejected by the server because it does not allow relaying'.
13/7/2018 0 Comments
A client recently asked if there is an easy way that she can write an email in English and have it convert to and send in the native language of the recipient. In her case, she has a Dutch friend to whom she would like to send an email in Dutch.
Once again, the answer is "yes there is" and "there is an app for that".
At the Introduction to the iPad and iPhone class about The Mail App this week, a couple of the attendees found that they could not see their full set of mailboxes. For one attendee, there was no Inbox available in the list of Mailboxes.
If you ever find that you Inbox (or another mailbox) has gone missing, don't stress. It is still there.
It has just been hidden away, but can be made visible again very easily.
An amazingly handy feature on the iPad and iPhone is the ability to sign a PDF document that your receive in a mail message, then quickly and easily send the signed version back to the sender - without even having to print it or find a pen!
The 'Markup' feature on the iPad and iPhone (and also available in Preview and the Mail apps on the Mac) allows you to 'draw on' a PDF and/or add a signature to the document. That signature can then be saved, so that it can be used again and again to sign documents that you receive.
Just yesterday I was working on an email that had different formatting in different places (due to some copying and pasting I was doing).
But I wanted it to have the same formatting throughout. So how could I copy the formatting from one area of text to another?
Find out how this can be easily achieved on your Mac in this hand hint for iTandCoffee Club members. (If you are not yet a member, find out more about the iTandCoffee Club here »)
If you see the login screen after clicking the above link, but do not yet have an iTandCoffee Club login, find out how you can Join The Club here for all sorts of great tips like this.
Why not come along to an iTandCoffee Class to learn about your Mac
iTandCoffee regularly runs the Getting to Know your Mac series of classes - focused on those who are new to (or relatively new to) the Mac computer, and those who want do more than just the very basics with their Mac.
Related Mac handy hints (for iTandCoffee Club members only)
Blog Articles (no membership required)
In the last couple of days, iTandCoffee has received two queries from clients who are frustrated by the huge amount of SPAM that they are suddenly receiving to their Bigpond email accounts - up to 60 per day.
One client mentioned that she had tried 'unsubscribing' from these emails, to no avail.
Unfortunately, if you ‘unsubscribe’ from any such emails, it only serves to escalate the Junk. Only ever ‘unsubscribe’ from emails that you know are from legitimate businesses.
(Here is a previous article on this topic: Why you should think twice before unsubscribing from Junk emails.)
For anyone interested, here is an article about dealing with SPAM, on the ACMA website (Australian Communications and Media Authority): Dealing with Spam
How can you stop all that Bigpond SPAM?
SPAM is very difficult to stop. You may find that you get a flood of SPAM for a while, and then it seems to stop - especially if you just ignore it.
If you find that the SPAM is too much to deal with, you do have the option to set up some ‘rules’ that automatically send these emails to your Junk mailbox, before they ever get to your computer or iPad/iPhone (or any other device).
If some of the emails are from the same sender, you can also 'block' that sender.
These methods of dealing with SPAm can usually be set up in your computers email app (eg. Outlook, Mac Mail), so that any mail that 'hits' your computer is checked and filtered before it goes to your Inbox.
Unfortunately, if your computer is not turned on, this does not stop the SPAM from getting to your mobile device first.
It is better to set up any 'rules' and blocks' in the Webmail version of any mail account.
For your Bigpond mail, rules and 'blocks' can be set up by logging in to your account's ‘Webmail’ at email.telstra.com.
Here are some instructions that Bigpond Support provides in a Telstra CrowdSupport post:
There are two methods that you may want to employ to block those emails. The first is using key words and the other is by blocking the domain of the sending email.
Unfortunately, Telstra's mail accounts are quite limited in the features that they provide when compared with other mail accounts like Gmail, Outlook, and iCloud.
The option I have preferred is to forward all my Bigpond mail to an alternative mail account (in my case, my iCloud email account - but I could have used my Gmail or Outlook account), and manage it there.
The other benefit of having done this a few years ago is that there is now very little mail that actually goes to my Bigpond account, which removes my reliance on having a Telstra email - in case I ever want to change my internet and mobile phone provider.
Forwarding your Telstra mail can be easily set up from your account's Webmail.
If you would like to learn more about using your web browser to manage your Bigpond mail, including how to forward your Bigpond mail to another email account, here is the applicable Telstra web page.
Need more help?
If you need help with blocking all that SPAM/Junk email, iTandCoffee can assist.
Appointments can be booked online at itandcoffee.com.au/appointments, or by calling 1300 885 420.
A client called on June 30, in quite a panic because all her Mac Mail mailboxes containing client emails and her expenses emails had disappeared.
She was worried that she had somehow deleted them.
Luckily, this was not the case. After remotely accessing her Mac to check just what had happened, we were able to re-instate the mailboxes with a single click!
Finding your lost mailboxes
When this client looked at the area where she normally saw her mailboxes, there was no longer a list shown under 'iCloud' (as indicate in the below example).
The solution was simple. We hovered the mouse pointer over the word iCloud'. As we did this, the word Show appeared. This is indicated in the below screen.
Clicking Show then expanded out the content of her iCloud mail, revealing all of the 'lost' mailboxes. Phew!
A client of iTandCoffee contacted us today about a problem she was having with her Hotmail email. A friend of this client had sent several emails, but none had been received in her Hotmail email inbox.
Our client and her friend had checked and double-checked to make sure that the email address was correct and that the email was in the sender's 'Sent' mail.
After a check of our client's Hotmail (Outlook) account, we discovered that the sender was in the list of 'blocked' email addresses. This was preventing any email from that person from reaching the client's inbox.
Removal of the 'blocked' email address fixed the problem.
Below is an article that describes how to look at and modify your 'junk' and 'blocked' mail settings for hotmail/outlook email addresses.
What's on at iTandCoffee ?
27 Sycamore St, Camberwell, Victoria Australia
Call 1300 885 420
to book an appointment or class, or to enquire about our services and products
© 2019 iTandCoffee Pty Ltd. All rights reserved ACN: 606 340 434