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16/4/2025 0 Comments How can I share a video via email? If you have ever tried sending a video to someone via email, you will probably have found that it is not possible due to the large size of most video files - especially the videos you have taken on your iPhone or iPad. The same applies when trying to send multiple photos.
Here is a quick and easy way to share a video (or a set of photos) via email.
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 I regularly see clients who are having problems accessing their mail via a the Mail app on their Mac.
They contact me because their Inbox doesn't seem to be receiving any new mail, and they can't send any emails. Here is something that is so often the incredibly easy fix to this problem. 5/4/2025 0 Comments Do I have to use the Outlook app for my outlook.com email, and the GMAIL app for my gmail.com email? This question was posed recently by an iTandCoffee Club member.
We had been talking about using the Outlook app on her computer for managing her Microsoft email account. She had assumed that, given it was an outlook.com email address, she had to use the Outlook app on all devices, including her iPhone and iPad. Similary for her other email account, which was a GMAIL account, did she have to use the GMAIL app on her iPhone and iPad? And what about on her computer, where she didn't seem to have such an app available. This is a common misunderstanding when it comes to Outlook and GMAIL accounts and the apps by the same names.  I was recently contacted by a client whose emails are now hosted but The Messaging Company. She has been finding that her emails are either not reaching the intended recipient or are going into the recipient's Junk mailbox.
If you too are having issues with your emails and have a .tpg.com.au, netspace.net.au, iinet.com.au, westnet.net.au, ozemail.com.au, etc. email address - ie. any other variation of email addresses that used be hosted by TPG/iiNet - it is important that your email app is set up with the correct SMTP settings. 13/2/2024 0 Comments When I send an email to multiple recipients, those sent to Google recipients are rejected In recent months, I have been called on to assist numerous small business clients who have suddenly found that their emails - especially bulk emails - are rejected by certain recipients.
The common theme with the rejections is that the rejecting recipients all tend to be Google email addresses, and the sender is using Microsoft Exchange. (Although I did also have a client who was also having trouble sending to iCloud email recipients.) Here's what was causing their issue, and what we did we did to fix the problem. 8/12/2023 0 Comments I've received emails from Telstra saying I won't be able to send Bigpond emails from early 2024 In recent weeks, I have been contacted by several people who are Telstra Bigpond users, and who have received email/s from Telstra advising that they will no longer be able to send emails using Bigpond from next March - unless they update some settings on their device/s.
This can seem like an impossible ask for a lot of Bigpond users, who are generally not of the younger generations! In fact, in many cases, the way in which their email account is installed on the computer or mobile device is not even covered by the instructions that are provided by Telstra, further confusing things. In one email that I saw from Telstra, the instructions say to Remove the Account and re-add it. What the instructions fail to mention is that, if you do remove, you may lose all history of your emails, including all your sent mail. So what is it that Telstra is asking clients to do and why?  A business client of iTandCoffee, who used Google Workspace for their emails, had the serious problem that all recipients of their emails who used Microsoft email addresses were not receiving their emails. Emails were being received by everyone else.
Here is the advice that was given to that client, which I hope might prove helpful to other businesses suffering this issue. If you need help with any of the below, contact iTandCoffee. We offer support and training for small businesses and individuals, covering the most basic to more complex technology issues and questions. 2/9/2023 0 Comments Quickly translating any email I receive - via Outlook on the iPhone, iPhone or Mac I received a formatted email yesterday which was not in English.
I could select text from the email and see the translation, but the layout of the email made this a bit trickier. What I really wanted was a quick way to translate the whole email from Portuguese to English - as I may be getting more such emails in because of a trip we are taking soon. Here's how this can be easily achieved. 7/8/2023 1 Comment Imminent closure of iiNet, TPG, Internode, Westnet, Netspace, and Ozemail email services
I have been contacted in the last week by several people, in relation to concerning communications they have received about the imminent closure of their TPG-owned email service. The closure is impacting users of iiNet, TPG, Internode, and Westnet email addresses. Most likely it also impacts TPG-owned Netspace and Ozemail email accounts.
If you received such an email, please not ignore this email - it is not a scam. There is not much time for users of these email services to act to avoid losing their email accounts and, potentially, all their email history. You can't just do nothing (unless the email address is one that you no longer use, and that you are happy to see disappear).  One of the most read article topics on the iTandCoffee website relates to setting up either an Optus or Telstra email account as an IMAP email address instead of POP, so that the emails will synchronise across all devices. Here are those articles:
I have lost count of the number of times I have heard from clients who come across these articles after they have spent hours and hours on the phone with Optus or Telstra, all to no avail. One such reader of iTandCoffee's Optusnet article has just contacted iTandCoffee, and provided the below feedback - illustrating the frustration experienced by so many other customers of Optus and Telstra. Here's what she said: |
What's on at iTandCoffee ?Below is our list of videos, classes and other events that are coming up soon.
Videos shown are offered for eligible members of the iTandCoffee Club. If you have questions, why not join fun and informative 'user group' meetings, held once a month. All iTandCoffee classes are run as online classes (using Zoom), which means you can attend from anywhere. |
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27 Sycamore St, Camberwell, Victoria Australia
(also located in Daylesford)
(also located in Daylesford)
Call +61 444 532 161 or 1300 885 420
to book an appointment or class, or to enquire about our services and products
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SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10%* discount on eligible classes booked and paid for online. To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now Seniors can also save $5** on the first full hour of appointments booked online. Enter Coupon Code of BASEN5 when booking to receive this discount. * Some heavily discounted classes are excluded from the 10% class discount offer. ** Where more than one type of discount is available, only one type of discount can be used. |
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