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 Just recently, we covered the topic of Getting your mail to sync between devices in one of our regular 30-min online Let's Talk About ... sessions. (Those of you with Premium membership of the iTandCoffee Club can watch the video of this session here.)
In preparation for that session, I wrote a up a description of the difference between POP email accounts (which are accounts that DON'T sync) and IMAP/Exchange email accounts (which are accounts that DO sync) and how to switch to IMAP if you currently have POP.
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 Your iPhone and iPad are very clever at remembering the email addresses of people that you correspond with. But what if you send an email to someone for the first time from your iPhone. Your iPhone will remember that email address, but your iPad won’t necessarily know about it.
If you lose access to your emails (which happened to an iTandCoffee Client who Mail host had a major server issue resulting in loss of her business emails - here's the article about that), you could lose lots of history of email addresses. To ensure that all devices know about the email addresses of the people you contact (and who contact you), and to ensure that you don’t lose all this information if you no longer have the device, it is important that you save email addresses to your Contacts app. 4/11/2020 0 Comments A new version of Outlook for Mac is available. Here's why I am not switching yet For those of you who are users of Microsoft's Outlook app for managing email, you may recently have received a prompt, asking if you want to switch to the New Outlook.
When I got this prompt, I did agree (at first) to switch - curious to see what this new version of Outlook looks like. Here are two key reasons why I did not switch to the new version on my primary Mac - and why, after switching on my second Mac, I almost immediately switched back to the old version.  Over the past week, I have had multiple calls from people wanting to book appointments to deal with email issues - specifically Bigpond mail issues.
The problem they have been encountering has ranged from a slow, unreliable service, to a non-functional service that means they are cut off from their email - at a time when may people are so reliant on that form of contact. Attempts to access Webmail result in 'timeout' messages. As a result of these calls, I took a look at the Telstra Outages website and found the following message about the state of their email service - advising of a Network update from 10th August. The calls I received advised that their problems had been occurring from about 17th August. 
Here's a tip about something that I use all the time, to easily get certain emails - most commonly, receipts and tax invoices - into a PDF format, so that I can save them with all my other receipts.
It is not obvious from the Mail app on the iPad and iPhone just how this is possible, as there is no 'save to PDF' option provided. And there is no 'share' option available.  A client this week was very puzzled to find that, whenever she used a recommended scanning app to scan a document using her iPhone (as covered by the PTT session video 'Ditch that Scanner'), the Mail option within that app seemed to create a draft email with an image of her document instead of a PDF - even though she had selected the 'PDF' format option in the scanning app.
She contacted iTandCoffee to find out how to force the scan to be sent as a PDF instead of image. This is one that I get asked about regularly by Apple device users.  Two iTandCoffee clients had this same question this week - one on a Windows PC and one on a Mac.
If you have an IMAP email account installed on your Mac or Windows computer, you may find that (mysteriously) there seem to be be two copies of Sent mail, even though only one one email went to the recipient. The good news is that there is an easy fix for this.  We covered this tip at our most recent 'iPad & iPhone Users Group', held on Friday August 16th.
An amazingly handy feature on the iPad and iPhone is the ability to sign a PDF document that you receive in a mail message, then quickly and easily send the signed version back to the sender - without even having to print it or find a pen! Or you can save the modified PDF for later reference and use. The 'Markup' feature on the iPad and iPhone (also available in Preview and the Mail apps on the Mac) allows you to 'draw on' a PDF, and add a signature or text to the document. That signature can then be saved, so that it can be used again and again to sign documents that you receive. 4/6/2019 3 Comments How can I make my Optusnet emails sync across devices - does Optusnet support IMAP?
I actually published this article about a year ago after assisting multiple clients to solve this issue. I figured it is worth publishing again as I still get lots of requests for this information. In fact, just a few days ago, I received an email from someone who had spent hours and hours on the phone to both Optus and Apple, trying to get her Optus email set up as IMAP on her Mac - all to no avail. Her email to us expressed her gratitude that iTandCoffee's article solved her problem quickly and easily, where the 'experts' could not. So, here is last year's article again for any Optus mail users out there who are still using the old Pop method of connecting devices to their Optusnet mail. Understanding POP vs IMAPMany Optusnet email users still have the frustration of having to manage their mail on multiple device. When they read, delete or send an email on one device, this does not reflect on their other device/s.
This type of email account is called POP. With POP mail, a copy of your mail is downloaded to each of your devices, so that you are then working with only the copy of the email. Deleting the message only deletes it on the one device. Sent mail can only be seen on the device from which it was sent. Mail that you have read on one device is marked as 'unread' on others.  In our 24 hours of seeing 3 different clients with email 'sending' issues, the third client's issue was with Outlook for Windows on his new Windows computer.
He was unable to send any emails from his Bigpond account - even though his Gmail account was working. A call to Microsoft Support had failed to resolve his issue. |
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