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 Over the past week, I have had multiple calls from people wanting to book appointments to deal with email issues - specifically Bigpond mail issues.
The problem they have been encountering has ranged from a slow, unreliable service, to a non-functional service that means they are cut off from their email - at a time when may people are so reliant on that form of contact. Attempts to access Webmail result in 'timeout' messages. As a result of these calls, I took a look at the Telstra Outages website and found the following message about the state of their email service - advising of a Network update from 10th August. The calls I received advised that their problems had been occurring from about 17th August.
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Here's a tip about something that I use all the time, to easily get certain emails - most commonly, receipts and tax invoices - into a PDF format, so that I can save them with all my other receipts.
It is not obvious from the Mail app on the iPad and iPhone just how this is possible, as there is no 'save to PDF' option provided. And there is no 'share' option available.  A client this week was very puzzled to find that, whenever she used a recommended scanning app to scan a document using her iPhone (as covered by the PTT session video 'Ditch that Scanner'), the Mail option within that app seemed to create a draft email with an image of her document instead of a PDF - even though she had selected the 'PDF' format option in the scanning app.
She contacted iTandCoffee to find out how to force the scan to be sent as a PDF instead of image. This is one that I get asked about regularly by Apple device users.  Two iTandCoffee clients had this same question this week - one on a Windows PC and one on a Mac.
If you have an IMAP email account installed on your Mac or Windows computer, you may find that (mysteriously) there seem to be be two copies of Sent mail, even though only one one email went to the recipient. The good news is that there is an easy fix for this.  We covered this tip at our most recent 'iPad & iPhone Users Group', held on Friday August 16th.
An amazingly handy feature on the iPad and iPhone is the ability to sign a PDF document that you receive in a mail message, then quickly and easily send the signed version back to the sender - without even having to print it or find a pen! Or you can save the modified PDF for later reference and use. The 'Markup' feature on the iPad and iPhone (also available in Preview and the Mail apps on the Mac) allows you to 'draw on' a PDF, and add a signature or text to the document. That signature can then be saved, so that it can be used again and again to sign documents that you receive. 4/6/2019 0 Comments How can I make my Optusnet emails sync across devices - does Optusnet support IMAP?
I actually published this article about a year ago after assisting multiple clients to solve this issue. I figured it is worth publishing again as I still get lots of requests for this information. In fact, just a few days ago, I received an email from someone who had spent hours and hours on the phone to both Optus and Apple, trying to get her Optus email set up as IMAP on her Mac - all to no avail. Her email to us expressed her gratitude that iTandCoffee's article solved her problem quickly and easily, where the 'experts' could not. So, here is last year's article again for any Optus mail users out there who are still using the old Pop method of connecting devices to their Optusnet mail. Understanding POP vs IMAPMany Optusnet email users still have the frustration of having to manage their mail on multiple device. When they read, delete or send an email on one device, this does not reflect on their other device/s.
This type of email account is called POP. With POP mail, a copy of your mail is downloaded to each of your devices, so that you are then working with only the copy of the email. Deleting the message only deletes it on the one device. Sent mail can only be seen on the device from which it was sent. Mail that you have read on one device is marked as 'unread' on others.  In our 24 hours of seeing 3 different clients with email 'sending' issues, the third client's issue was with Outlook for Windows on his new Windows computer.
He was unable to send any emails from his Bigpond account - even though his Gmail account was working. A call to Microsoft Support had failed to resolve his issue.  A client at iTandCoffee today had a puzzling error on her iPhone that was preventing her from sending any emails from her Bigpond email account.
The error she started getting only a few days earlier was 'The recipient "recipient-email-address" was rejected by the server because it does not allow relaying'. 13/7/2018 0 Comments How to send an email in a different language - when you don't speak that language! A client recently asked if there is an easy way that she can write an email in English and have it convert to and send in the native language of the recipient. In her case, she has a Dutch friend to whom she would like to send an email in Dutch.
Once again, the answer is "yes there is" and "there is an app for that".
At the Introduction to the iPad and iPhone class about The Mail App this week, a couple of the attendees found that they could not see their full set of mailboxes. For one attendee, there was no Inbox available in the list of Mailboxes.
If you ever find that you Inbox (or another mailbox) has gone missing, don't stress. It is still there. It has just been hidden away, but can be made visible again very easily. |
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