 This question has been asked this week by someone who contacted iTandCoffee.
In this particular person's situation, he has a Dropbox account that he has previously used in his work. But he now wants to set up his own personal Dropbox account while still retaining access to all his other Dropbox account's files and folders. Is this possible? Yes - this is certainly possible, and fairly easy to achieve. Find out how to 'combine' two Dropbox accounts in this Handy Hint, which is available any time for iTandCoffee Club members. Non-members will have to wait to see if this hint appears as the free hint in a future iTandCoffee Handy Hint Newsletter. Or, why not Join the Club today - find out more about The iTandCoffee Club, and how to join, here. Want to find out more about Dropbox? Then come along to one of the upcoming information sessions at iTandCoffee in June and July - here are further details. Or, if you require one-on-one assistance with Dropbox, contact iTandCoffee at enquiry@itandcoffee.com.au or on 1300 885 420.
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 Quicktime is one of my very favourite apps on my Mac - but it is one that many people are not even aware exists!
You may have discovered it when you double-clicked on a video file, and found that you video was played by the Quicktime app. But there is so much more to Quicktime than just playing your videos. This article gives a really good summary of the hidden features of this handy app.  It is a sad fact that any computer - even an Apple computer - can suffer a breakdown.
My own daughter's Mac suffered a catastrophic hard drive failure only 11 months after purchase and had to be replaced. Shortly before that, my other daughter's hard drive started playing up and we had to re-format and restore from backup. My neighbour's son lost everything on his computer when his Mac hard drive had issues at 3 years and had to be wiped and re-formatted. Something that every computer user should do, whether on Windows or Mac, is set up a regular backup of that computer. This is absolutely essential to avoid losing precious photos and other important information stored on the computer's hard drive. The good news is that your Apple Mac computer offers an easy way to set up and execute this regular backup. It is a feature called Time Machine Here is a really handy website that answers all sorts of Frequently Asked Questions about Time Machine. If you need help with understanding, setting up, or restoring from Time Machine, contact iTandCoffee on 1800 885 420 or at enquiry@itandcoffee.com.au to make an appointment. (Note. We are in Melbourne, Australia for those of you viewing this article from elsewhere around the world!)  I have an app that sits on my first home screen that can comes in very handy in big car parks and when you travel, as it allows you to set an 'Anchor Point' and then use your iPhone to find your way back to that point.
This app is free for today (instead of its usual $2.49), so might be worth grabbing if you sometimes feel like you need breadcrumbs to find your way back to places. Check it out here. You may have seen an earlier article that I published about my preferred option for having mobile phone access while I travel, the Woolworths Global Roaming SIM. (See How to keep in touch by phone while travelling overseas.)  Not only does this SIM give you relatively cheap mobile phone access in a large number of countries, it also gives you access to mobile data - should you need it - at $0.45/MB.
What can be difficult is understanding just how much data you use when you do basic things on your phone - like a couple of searches on Safari. So, I figured I would try out using my mobile data briefly to see how much I used. I turned on my mobile data and data roaming, having earlier made sure that all apps were turned off for mobile data use. I reset my usage settings to zero, then I turned on just Safari, and did a couple of quick searches about the monument we were visiting, looking at just one result. I then looked at my data usage for that couple of minutes - to discover that I had already used 11MB, at a cost of nearly $5. And I hadn't even found an answer to the question that I was looking to answer! So my lesson for the rest of the trip? Save my mobile data for an emergency! Related Articles Have you downloaded the free Yahoo Weather app yet? It is a wonderful free app that gives you such a lovely way of viewing the weather in your current location - showing an amazing photo that is relevant to the location, weather forecast and the current time of day. It will show night-time photos at night, daytime photos during the day, evening photos later in the day, etc. Here is one from Rome at 4.27am on an upcoming sunny day.  A quick swipe up of the App's screen will then show you the week's forecast, and further upward swiping shows you all sorts of other weather-related information.  But another fantastic addition to this app in iOS 8 is the associated 'Widget' that you can put in your Notification Centre.
What is the Notification Centre I hear you ask? It is the screen that you get when you swipe downwards from above your screen - the one showing Today and Notifications at the top. Here is my Notification Centre showing a recent day's details. You can see that it includes a beautiful Yahoo Weather picture along with the weather summary. (You can also see that I have included the Oz Weather widget showing Melbourne's weather - so that I know what the rest of my family are encountering weather-wise back home.) You don't even have to unlock your device to access the Notification Centre. Just swipe down from above the top of your lock screen to access it. But just how do you get such a 'widget' to appear in your Notification Centre? iTandCoffee Club members can find out all about Widgets in the following Handy Hint: How to include widgets in your Notification Centre Non-members will have to wait for a future newsletter to feature the answer to this question. Or, why not Join the Club today for unlimited access to iTandCoffee's huge range of Handy Hints like this, plus other members only content and special offers. Did you see this article in The Age this week, one that warns about a device that thieves can use to unlock and start your car if you have keyless entry? I'm very glad my car is locked in my garage at night! Click on the below image to view this article.  When I travel, my iPhone 6 Plus is my camera - I don't even bother to take a separate digital camera. The camera on my iPhone 6 Plus takes amazing photos. The Photos App on my iPhone (and iPad) provides some great options for viewing my photos. I can organise them into albums, or use the Photo Library view that allows me to see the photos grouped into Years, Collections and Moments.  But the feature that I think is my favourite in the Photos app (especially when looking at the photos of a trip) is that which allows me to view on a map the photos that I have taken - even allowing me to zoom in and out to see more or less details of the map and the various locations at which I have taken photos. This provides a wonderful travel log of holiday snaps. By viewing the photos taken for a particular 'Moment', you can see all the places that you visited on the particular day that the 'Moment' represents. For example, here is my Photos app screen of a 'Moment' in Rome and the locations that were visited on that day. If I want to see more detail of where photos were taken, I can 'zoom in' and see the the map in more detail and the photos that go with each of those locations.
To view the photos taken at a particular location (regardless of how far you have zoomed in or out on the map), just tap on the photo thumbnail to view larger thumbnails of the set of photos for that location. Then, tap on any of the photos you see to then view the photos in full screen view, swiping through them the see the in all their glory.
As you view each photo, you will also see the location of the photo shown at the top of the screen - just in case you forgot where you were at that particular point in time!
But where do you find this feature in the Photos App? So, how do you get to view your photos in this way? And how do you ensure that you can always see the location at which your photos were taken? These topics are covered in the handy hint How to see your iPad and iPhone photos presented on a map, which is available to iTandCoffee members to view at any time. Non-members will have to wait until a future newsletter to find out more about this great feature. Or, why not Join The Club Today so that you see this hint, and other handy hints about great features like this, that are regularly published by iTandCoffee. More handy hints about Photos and Camera apps iTandCoffee has lots of other handy hints and articles about photos. Handy Hints are accessible only by iTandCoffee Club members. Blog articles can be accessed by all readers. Here are just some that have been published already.
 An iTandCoffee client has contacted me today to ask what Anti-Virus product she should install on her Mac, as her PayPal account has recently had $6000 stolen from it. PayPal has asked her to install such software on her Mac to prevent any future problems. Below is my response to this client. Answer:
Related Articles
'Scam Watch' Articles
 Before you install the latest upgrade for your Mac (10.10.3) and start using the new Photos app (the replacement for iPhoto), you may want to understand a bit more about the differences and some of the other 'technicalities' of this migration.
You may also want to get a handle on the new method of managing your photos, called iCloud Photo Library - which gives you the ability to store all you photos in iCloud and then view and manage them from all your devices. Here are some articles published in the last week or so on these topics. Hopefully they will help you with your decision on whether to upgrade to Photos and whether to turn on the iCloud Photo Library feature in iCloud Photo. iPhoto to Photos How to Switch from iPhoto to Photos on Mac - Gotta Be Mobile Managing libraries in Photos - Macworld Australia iCloud Photo Library How to Set Up iCloud Photo Library On Your Mac, iPhone, and iPad - Know Your Mobile Cloud shopping: Is iCloud Photo Library the best value for your dollar? I just received a SPAM email that really made me take a second look, as they were very clever in how they made this email look like it had come from the ATO. While it is pretty obvious that it is not legitimate - even the amount of the refund that is show in pretty ridiculous - I figure it is worth mentioning because of certain aspects that make it look legitimate. When you look at who the email is from - by clicking on the sender to see the 'from' email address - it certainly looks like the ATO (see the second image below, which shows the 'From' address that shows, which is noreply@ato.gov.au).   Even the link in the body of the emails seems to be a link to the ATO website, since it starts with 'https://www.ato.gov.au/'. What completely gave this one away as an absolute scam was that, when I inspected the link that was shown, it was actually going to take me a totally different website (certainly not the ATO) that would have immediately downloaded a file to my computer - a file that probably contained a nasty piece of Windows malware (or worse). Because I am on a Mac, this would not have caused my computer any harm - but the same would not have been true if I was using Windows. So, don't be fooled if an email 'looks like' it comes from a legitimate source, and perhaps has a link that 'looks like' it is taking you to a legitimate website. What you see is not necessarily what you get! How did I work out that the link in the email was fake? To check any link that has been sent in an email, I right-click on it and choose Copy Link.
Then, I open a Word document. Right-click in the body of the new document and choose Paste to paste the copied link into the document. What you will then see is the real address behind the link, instead of the fake address that showed in the email. Just make sure that you choose the right-click and not the left-click! Once again, the rule of thumb is to never trust an email that asks you to click a link! (Of course, the exception is the iTandCoffee Newsletter!). Making sure that your contacts' names appear in the Messages and Phone apps when you travel OS
9/4/2015
 One of the things that can happen when you travel overseas is that phone calls and messages that you receive while travelling don't seem to be able to show the Contact name associated with the number - even though the person contacting you is actually in your Contacts App.
The reason this happens is that the number that has contacted you has an international code in front of it, but the corresponding Contact's card in your Contacts app does not include this international code in front of that person's phone number. Because of this, the Messages and Phone apps cannot match the received number to a number in your Contacts, so no name is shown. The easy way to solve this problem is the just add the international dialling prefix to each of your Contact's phone numbers in the Contacts app - eg for Mebourne phone numbers, you would add +613. For mobile numbers, you add +61, but drop the leading zero of the mobile number. But, what do you do if you have hundreds (or even thousands) of contacts? Well, there's an app for everything - and I found an app that sorted this out for me really easily. It is called Plus One. I downloaded it to my iPhone from the App Store, for a cost of $1.29. I got this app to select all my contacts that were missing 'international codes', and then I 'unselected' any that did not need to have extra digits added (for example, 13 or 18 numbers). Then, I told it to add the Australian international code to each of the still-selected contacts. Just like magic, it sorted all of them out - even adding the 3 for Melbourne numbers. You can check out this app in the app store here >>  Apple has been very busy this week. Not only has it released the iOS update for iPhones and iPads (iOS 8.3), it has also released an update to the Mac operating system, OS X. OS X 10.10.3 contains several improvements and stability changes. (Here is the Apple Support page with the content of the release.) But the key thing that this update includes is the new Photos app, which replaces the long-standing photos management app for Mac, iPhoto. When you install OS X 10.10.3, you will no longer see your iPhoto app in the dock. In its place will be the new Photos app. When you open this Photos app for the first time, it will ask you if you want to migrate your library from iPhoto to Photos. If you are ready to do this, just answer 'yes' to this question. But just be aware that the Photos App looks quite different to the iPhoto app - it looks more like the Photos app on your iPhone and iPad. My first glance at this new app highlighted a very key difference. This new App does not include any 'Events'. So, if you are someone who has used Events to manage your grouping of your photos, you may be very disappointed with the new iPhoto replacement. Before moving to it, you may want to think about getting your key Evens put into Albums so that you don't lose this grouping. The great thing about the new 'look' of the Photos app is that it is very much the same as the Photos app on the iPad and iPhone, so it seems very familar and (for me) easy the use. Here is a gallery of images of my new Photos app, just so you can get a 'flavour' of what it looks like. Not quite ready for this change?
But those of you who are not quite ready for a major change need not fear! You don't need to rush in to upgrading to the new Photos app - even if you decide that you want to install OS X 8.3. Your iPhoto app and your iPhoto library is still on your Mac, and can still be used in place of the new Photos app. This will allow you to prepare yourself for the upgrade in your own time. You will find your iPhoto app still residing in your Applications. Just look for it in your Launchpad, in the Applications folder in your Finder, or by using your Spotlight search at the top right of your screen. If you want to remove the new Photos App from the dock (so that you don't accidentally use it instead of iPhoto), just right-click on its icon in the dock (which may be a two-finger click on the trackpad for some of you), go up to Options and 'untick' Keep in Dock. To keep your iPhoto App in the doc, just right-click on it, go to Options and 'tick' Keep in Dock. If you have any questions about any of the above, just leave a comment below. (If you are not sure how to enable the 'right click' function for for your mouse/trackpad, here is an earlier iTandCoffee article on this topic: Do you have 'right-click' enabled on your Mac?) iOS 8.3 has arrived!
9/4/2015
 You may not have seen to little '1' appear on your Settings App yet on your iPad and iPhone, but the next update to iOS 8 has been released.
iOS 8.3 includes a very long fixes for all manner of problems, as well as some improvements to performance for certain features and apps. Here is the Apple Support article that lists the new features, fixes and improvements. I have been using it since yesterday (Thursday 9th) and haven't encountered any problems - in fact, I have not see any annoying crashes of Safari since upgrading. I think that Apple may have finally delivered a more stable iOS, especially for the iPhone 6 Plus and some of the 'glitches' that seemed specific to that phone.  One of the things that anyone travelling overseas needs to think about is just how to ensure that you have phone access while away.
While the easiest thing to do is to set up International Roaming with your mobile carrier - which will allow people to contact you on your usual number - this can end up being a very, very expensive option. Telstra International Roaming charges As an example for those of you with a Telstra mobile, Telstra will charge $2.00 per minute for calls while you are in the UK (both incoming and outgoing), and 75c to send an SMS. Calls in France will cost $2.50 per minute. And, if you accidentally use data or send/receive an MMS, you will charged $3.00 per MB. If you are not planning to make or receive many calls or use data, maybe this is the easiest option to use. However, if there is the chance that you might be using your phone on regular basis, it is well worth looking at cheaper options. Cheaper options Purchase SIM cards at your destinations One option that you have for cheap access to phone and data while you travel is to purchase SIM cards in your destinations. However, this is not so easy in certain countries, which may require you to have a social security number to purchase a SIM. It also means that you won't know your contact phone number until you purchase the SIM at your destination. Additionally, to utilise the data offered by these SIMS, you will need to know how to set up certain network Settings to gain access to the carrier's network. Purchase a 'Travel SIM' before you go Another option that is cheaper than International roaming - one that I have preferred to use and have recommended to many other clients - is to purchase a pre-paid 'travel SIM' before departing. My travel SIM of choice over the past couple of years has been the Woolworths Global Roaming SIM, which you can get from any Woolworths supermarket for $29. You get $10 credit to start you off, and can add credit as required - with the option to set up automatic top-ups to if want to be sure that you always have sufficient credit. This option allows you to, before you go, give your travel SIM's phone number to friends, family and any businesses that might need to contact you overseas - bank, hotels, airlines, rental car companies, etc. For example, if you get an authorisation SMS every time you pay someone new through your online banking, you can register your temporary number with your bank just before you leave so that you still receive such SMS's. The Woolworths Global Roaming SIM uses the Vodafone network in the UK, so the phone number for the SIM is a UK mobile number (starting with +44). This means that those who call you on this number are calling an overseas mobile number. If you are concerned about the cost that this will incur for those who call you, you can choose to pay a little bit extra to register a local number for your Woolworths SIM. This means that those calling you are only charged the cost of a local call, while you are charge to 'per minute' rate that applies to the country you are travelling in. Some examples of these rates are shown next. Examples of call, SMS and data rates for Woolworths Global Roaming When you are in the UK, incoming calls are FREE, and outgoing calls to Australia (or within the UK) are only 18c per minute. Texts are 14c per SMS, and data is 45c/MB. For France and Italy, incoming calls are only 5c per minute, and outgoing to Australia are 34c per minute. Outgoing calls within the same country are 26c per minute, sending texts is 14c per SMS and data is again 45c per MB. So you can see that this is so much cheaper than your International Roaming option that is offered by the likes of Telstra. Do you need help preparing for your travels with your technology? If you need help with exploring this 'travel SIM' option further, or would like help getting set up with such a SIM before you travel, iTandCoffee can help. For more great tips about travelling with your iPad, iPhone and other technology, why not come along to one of iTandCoffee's information sessions on this topic, scheduled in June and July. Find out more about these information sessions here. A problem that you might encounter when your travel One of the things that happens when travelling overseas is that your Messages and Phone apps seem to no longer be able to show the names of your contacts. Instead, you just get phone numbers, which can be a pain when you want to easily recognise who is contacting you. Keep an eye out for an upcoming iTandCoffee article about how to easily solve this problem.  I just saw a post from a Facebook friend, who is frustrated by the fact that she keeps getting her husband's Instagram notifications appearing on her iPhone. This started when he temporarily signed in to his Instagram on her device. Even though her device is now signed out of his account, the notifications continue to appear. She has tried deleting the app, changing notification settings, etc etc - all the no avail. So, I have just done a quick check of online forums to see if there is a solution to this problem and have found a possible solution to try if you ever find yourself in this situation. Stopping those notifications
What causes this problem? From what I read, the problem is that the Instagram Push Server (which sends the notifications) has registered your phone as being connected to his account, so that is why you still get his notifications. It is not something that you can fix by deleting the app or changing anything on your own phone - the Push Server needs to update itself with the correct device information. Hopefully, logging in on his own phone will solve this. Do you have a tech question? Why not ask iTandCoffee? We regularly feature answers to readers questions on this blog. So ask away by clicking here! Subscribe to receive the iTandCoffee newsletter, with all sorts of handy hints and tips like this!  Today's Apps Gone Free features an app that I just had to download for upcoming train trips.
It's called WayKup, and it is designed to sound an alarm when you get close you your location. Just tell it where you are going, and the distance at which you want to be woken. That way, you can happily snooze, all while knowing that your trusty iPhone will ensure that you don't miss your stop. Here is the link to App in the the AppStore, should you need a wake up alarm as well!  Here is another good list of keyboard shortcuts that are worth committing to your memory.
There are a few that I had forgotten about, that are now going to be on my list of 'most used!. For example, I will now use Command-Shift-D in Finder to quickly get to my desktop folder. I already frequently use Command-Tab to activate the App Switcher and to switch between running apps (ie by continuing to hold down the 'Command' key as I hit the 'Tab' key.) Each time I hit Tab while holding down Command takes me to the next app on the right. Reading this article, I have also discovered that I can use Command-` (which the key to the left of the number 1 key) to move between the apps from right to left while I am using the App Switcher. So Command-tab to move from left to right, Command-` to move from right to left. Much easier than having to cycle all they way through my apps to get back to one I have tabbed past! Check out this article to see if there are other shortcuts that you may not yet have discovered!  Are you about to go travelling? Are you planning to take along your iPad or iPhone?
Taking your iPad and iPhone on trip gives you access to so much fantastic content and services, and makes keeping in touch with those back home so easy. I can't imagine travelling without mine. But it is important to understand just how you can keep yourself connected while you are away, whether that be for internet/data or phone. Not only do you want to be connected - you also want to ensure that you don't end up with a massive bill as a result. And you want to be sure that, wherever to access the internet while travelling, you do not expose yourself to WiFi 'sniffers' who try to steal your private data on unsecured WiFi networks. But how do you do all this? Come along to our 2-hour Travelling with Your iPad/iPhone session to find out about
Two new dates for the Travelling with your iPad/iPhone information session have now been scheduled for June 2015.
Click here for more information or to reserve you place at one of these session.  Do you understand iCloud? In fact, do you understand the concept of 'The Cloud' in general and where iCloud fits into this? Have you assumed that iCloud and 'The Cloud' are the same thing? Do you wonder what iCloud actually does. Or do you wonder what it does and doesn't 'sync' and 'back up'? Do you even understand the difference between the terms 'sync' and 'back up' Do you worry that it is perhaps not safe to use, or whether you actually even need to worry about using it? And how do you manage your storage in iCloud? Or do you perhaps have an iCloud mess causing message mayhem - with the wrong people getting your messages and you getting theirs? This guide is for you! iTandCoffee has developed a great, easy to follow new guide, titled 'Introduction to iCloud', that has been specially written to help iTandCoffee clients and subscribers to 'get your head around' iCloud. Read this guide to find out how you can take advantage of the wonderful features iCloud offers - all of which can help you keep your important information synchronised between your devices and safe from loss should some i-Disaster befall your device - something that can happen far to easily with our mobile devices. A SPECIAL OFFER As a SPECIAL OFFER for iTandCoffee Club Members, this guide is available until the end of May 2015 for no cost. Members can visit the iTandCoffee Club Special Offers page to find out how to grab a free download of this guide. Not yet a member? Why not join today to gain access to the full library of iTandCoffee Handy Hints, plus regular offers like this one! The iTandCoffee Club Special Offers page currently includes two free class videos for members: 'Introduction to iCloud' guide now available in the iTandCoffee online store For those non-members who would like a copy of the 'Introduction to iCloud' guide, click here to visit the iTandCoffee store to purchase and download your digital copy. A class about iCloud If you would rather attend a class about iCloud, here are two dates for the Introduction to iCloud' 2-hour class. Click here to book online or to find out more, or call 1300 885 420 to book over the phone. Related articles
Here are some articles published by iTandCoffee on the topic of iCloud.
(Note. Some of the above articles are 'members only' hints and will require you to log in with your email address and password to access the article. Only members who have already registered as 'iTandCoffee Club' members can log in - click here to become a member and create a login and password for 'The iTandCoffee Club'. It only costs $30/year.) |
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