I have to admit to being quite phobic about making any changes when it comes to Telstra and my internet service.
Every time I have made a change, it has resulted in lengthy followup calls to resolve issues and errors.
So I have been delaying making the switch to NBN at home. We already had a fast cable connection (100mbps), so we were not expecting to benefit greatly from a faster service by switching - although the upload speed IS significantly faster on NBN.
Our hesitation has also been because we have found that the cable service is still suffering constant and lengthy outages - usually attributable to an NBN outage - so we were not instilled with any confidence about switching.
A few weeks ago, we received a letter from NBN saying that we needed to switch within the next 6 months.
So, I bit the proverbial bullet, called Telstra and placed my order for NBN. (We stayed with Telstra because we are currently half-way through a 24-month contract.)
A scam that is 'doing the rounds' is one that my husband received a few weeks ago. He got a text in the middle of the night requesting urgent help, from a number that he didn't recognise. Thinking it might be from his elderly parents or someone texting on their behalf, he called the number when he saw it first thing the next day.
This is something I have shown to a few clients this week, so thought I would share with the broader iTandCoffee reader base - just in case anyone else is not yet familiar with it.
So often, we struggle to find the app that we are looking for on our iPhone or iPad Home screen.
A handy feature of our devices is something called the Spotlight Search - a quick and easy way of looking for ANYTHING that is on your iPad and iPhone.
If you have ever subscribed to an app/service on your iPad or iPhone, you will know that it can be tricky to work out where to go to manage and cancel these subscriptions.
Apple has remedied this recently, providing easy access to your list of subscriptions.
One of the regular issues for which iTandCoffee is called to assist and provide advice is poor Wi-Fi signal in a home (or office).
In so many homes, the room in which the home's router is positioned is some distance from the living room and bedrooms where the signal needs to reach. This results in slow internet speed and dropouts - and lots of frustration!
In some homes, the distance may not be a problem - but the signal still does not seem to reach nearby rooms.
There are various solutions for poor Wi-Fi signal strength - including 'extender/s' and, even better, ethernet cabling throughout the house.
But there is often a simple solution to the problem that costs nothing.
If, like me, you operate a business in which you clock up quite a few business km's, it is important to be able to track those kms's - so that you can claim them from your business or through your tax return. With a reimbursement of .68c/km, it is well worth ensuring that you keep a log of these k's.
Maintaining a manual log book, however, is an absolute pain. But there is an easier way!
As with so many things, there is an app for that.
Thanks to everyone who came along to our iPad/iPhone User Group (also known as Free Friday!), where we covered some great topics, requested by those who attended. Here's the list - so much for an hour!
I have had a couple of clients recently who were wanting to use Microsoft Word to create a catalog of images.
What I mean by this is that they wanted to use a table in Word (a set of rows and columns) that would have a left column containing a description of the image, and the right column to contain a small 'thumbnail' of the image.
In helping a mother and her 12yo daughter set up her new iPhone for the new school year, one of the tips I gave them - about a new feature in iOS 12 - really 'struck a real chord'.
You may have already read one or more of the articles we published about email 'sending' issues suffered by several iTandCoffee clients in the first week of February 2019.
A common theme for each of these clients was that they used Google to find a phone number for Technical Support. Two of them found a number for Bigpond Technical Support, and the other for Microsoft Technical Support.
The question is: Did they really call Bigpond and Microsoft, or did they get a business that pretends to offer this support?
One of the clients did get caught out and call a fake 'Bigpond Support' number.
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