What to do when your Apple password is rejected over and over - even though you know it's correct!

This has been a common problem encountered by so many iTandCoffee clients.  In fact, we have already had seen two clients this week who have had the problem (and it's only Tuesday!).

Apple just won't accept my password!  

The issue arises when 'two-factor authentication' has been enabled on an iOS 10 (or MacOS), but where other devices that use the same Apple ID are running an older version of iOS or OS-X.  

The older versions of iOS and OS-X don't 'understand' the newer security steps that two-factor authentication bring.

As soon as two-factor authentication is enabled on one of their devices, our clients have found that their password keeps getting rejected on other devices - even though they know that the password is correct. 

They get a message popping up on their 'up-to-date' iOS 10 device (or on their 'up-to-date' Mac) saying that someone is trying to access their account, with an 'Allow' (or 'Don't Allow') option. 

When they choose 'Allow' to get the 6-digit two-factor authentication code, they find themselves stuck - because the device that rejected their password does not offer a place to enter this 6-digit code.  

Instead, it just tells them that their password is incorrect.

Fear not!  There is a solution

Fortunately, there is a relatively easy fix for this problem. 

We covered this issue in our February 2017 Handy Hint newsletter.  (Subscribe to our great Newsletter here so that you get to see FREE tips like this »)

This tip has since been moved to our Handy Hint Library, which is for iTandCoffee Club members.  Here it is - if you are a Club member, just select the link to view the solution.

How to resolve Apple sign-in issues where valid password is rejected

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Contact iTandCoffee on 1300 885 420 if you need help to solve this problem.

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