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Tips, Tricks and News 
about all sorts of technology in your life!

11/7/2017 0 Comments

What to do when your Apple password is rejected over and over - even though you know it's correct!

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This has been a common problem encountered by so many iTandCoffee clients.  In fact, we have already had seen two clients this week who have had the problem (and it's only Tuesday!).

Apple just won't accept my password!  

The issue arises when 'two-factor authentication' has been enabled on an iOS 10 (or MacOS), but where other devices that use the same Apple ID are running an older version of iOS or OS-X.  

The older versions of iOS and OS-X don't 'understand' the newer security steps that two-factor authentication bring.

As soon as two-factor authentication is enabled on one of their devices, our clients have found that their password keeps getting rejected on other devices - even though they know that the password is correct. 

They get a message popping up on their 'up-to-date' iOS 10 device (or on their 'up-to-date' Mac) saying that someone is trying to access their account, with an 'Allow' (or 'Don't Allow') option. 

When they choose 'Allow' to get the 6-digit two-factor authentication code, they find themselves stuck - because the device that rejected their password does not offer a place to enter this 6-digit code.  

Instead, it just tells them that their password is incorrect.

Fear not!  There is a solution

Fortunately, there is a relatively easy fix for this problem. 

We covered this issue in our February 2017 Handy Hint newsletter.  (Subscribe to our great Newsletter here so that you get to see FREE tips like this »)

This tip has since been moved to our Handy Hint Library, which is for iTandCoffee Club members.  Here it is - if you are a Club member, just select the link to view the solution.
How to resolve Apple sign-in issues where valid password is rejected

Not yet a member of The iTandCoffee Club?

Contact iTandCoffee on 1300 885 420 if you need help to solve this problem.

​If you are 'not so local' and are not yet a member, why not join The iTandCoffee Club to gain access to our huge library of great tips like this.​

Related Handy Hints and Articles

Handy Hints (for iTandCoffee Club members only)
  • What to do when your iCloud is full - Managing and upgrading your iCloud storage
  • Making sure your contacts' email addresses are saved and shared between your devices
  • How can I find my muted iPhone in my house!?  I know it's here somewhere!
  • How can I reset my forgotten Apple password?   Where can I go to change this password?
  • Getting edited iPhone (or iPad) photos across to your computer using iCloud Shared Streams
  • Removing unwanted backups from your iCloud​

Blog Articles 
(no membership required)
  • Why does Apple's two factor authentication show I am a different location?  (In Melbourne, it shows I am in St Kilda)
  • Are you a bit (or a lot) bamboozled by iCloud? 
  • Have you got problems with iCloud - 'storage full' message, mis-directed messages, muddled Contacts and Calendar, and more?
  • Will my iCloud Backup blow my data limit?
  • Be careful what you say in an iMessage.  Someone unexpected might be getting the message!
  • Was iCloud to blame for this family's sad state of upheaval? 
  • A warning if you are considering changing the email address associated with your Apple iCloud account ... 
  • Is iCloud Safe?
  • When your iCloud gets crowded! The problem with sharing your iCloud ...
  • Who's got my iPhone?!!  Why are there strangers in my Photo Stream?
  • As the song goes, "Hey, you, get off of my iCloud!"
  • Apple has increased iCloud 20Gb storage tier
  • Be careful what you say in an iMessage.  Someone unexpected might be getting the message!
  • Is your iCloud set up correctly? (LinkedIn article)
  • Please check your iCloud setup - not just for your own sake, but for the sake of your friends!
  • How to find out if you have an iCloud backup - especially if your device has 'died'!
  • An important iPhone and iPad setting that you should ensure is turned on ...
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