This one is for you Dad!
A 'feature' introduced by one of the more recent updates/upgrades to iOS is that you sometimes find that, when you are ready to hang up from a call, your screen does not seem to show the red 'hang up' button.
Instead, your screen shows only your 'lock screen' image, with the name of the caller at the top.
My father, a newcomer to iPhone, found this very confusing when he wanted to hang up from an 'overseas' caller recently.
How do you get back the 'hang up' button so that you can hang up the call?
Just tap on the name of the caller at the top of the screen, and the usual set of 'call control' options will appear, including the red 'hang up button'.
Related Handy Hints and Tips
Over the holiday break, I finally took some time to attempt to tidy up my Photos library, which is currently sitting at around 28,000 videos and photos.
When doing a clean out, the first area I look at is my Videos album - and get rid of anything that I don't need to keep.
But another area that can contain a large amount of wasted storage is the Bursts album - showing the sets of photos that were taken on your iPad or iPhone by holding down (instead of tapping) the white button in the Camera app.
By simply clearing out all the additional photos hidden by these bursts, I managed to claw back about 1GB of storage!
If you are not sure how to sort out all these hidden space wasters in Bursts, check out these members-only Handy Hints for iTandCoffee Club members:
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Handy Hints (for iTandCoffee Club members only)
Related Handy Hints and articles for Mac
Have you ever wondered how to quickly access symbols like £ and ¢ on your iPad and iPhone keyboard? Or how you can include a º sign when describing the temperature?
This was the first handy hint published by iTandCoffee, way back in August 2013. So, it is about time it was updated to reflect the lastest iPad and iPhone screens.
iTandCoffee Club members can view this members-only Handy Hint here. It includes a short video, as well as text instructions (for those who prefer that format).
(Some of you will notice that I have also removed that incredibly annoying music at the start and end of the video. Seemed really clever at the time, but is now just plain annoying!)
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Macworld's recent edition included news of a battery replacement offer from Apple for anyone who has an iPhone 6S that is unexpectedly shutting down.
If you are suffering this problem, it would be worth visiting your local Apple Store and seeing if you qualify for this replacement.
I suspect you will have to make a Genius Bar appointment, but the article doesn't specifically say this.
Here is the article if you need further information: Apple offers new battery for iPhone 6s phones that suddenly shut down - Macworld Australia
At the Free Friday held last Friday (18/11) for iTandCoffee Club members, we covered part 2 of the Exploring the features of iOS 10 topic.
(Here is the video from that Free Friday session - for iTandCoffee Club members only.)
While going through all the great new features of iOS 10, there were some attendees who found that they did not have all the features that we were exploring.
For anyone with an iPhone 5 or 5C, certain features of iOS 10 are not available. Here is an article on this topic for anyone who has one of these iPhones.
Here is a useful article from Macworld with lots of information about iOS 10 - installing it, which devices are eligible to run iOS 10, and which of the older devices may struggle a bit with it.
This one is for my Aunty V, who had been finding that her iPhone was not ringing for long enough before switching through to voicemail. She was sick of running for the phone, only to find that she did not make it in time.
We fixed Aunty V's problem by extending the number of seconds that the phone rings, using a series of numbers and symbols on the phone's keypad.
Here are the instructions for each of the main Telcos:
To extend Telstra rings to 30 seconds, enter **61*101**30# then the call/send button
To extend Optus rings to 30 seconds,enter **61*321**30# then the call/send button
To extend Vodafone rings to 30 seconds, enter **61*61414121000**30# then the call/send button
If you have different mobile phone service provider to those listed, just try entering a Google search phrase like "extend the ring time for your mobile vodafone” (replacing 'vodafone' with the name of your mobile service provider) and find an answer to this question in the listed Google results.
My brand, spanking, new iPhone 7 Plus arrived just this week and I have now had a few days to play with it.
I must say that I do really like the 'Haptic' Home Button - which replaces the 'real' Home Button of my previous iPhones. It is so clever how it feels like you are pressing a button, even though your aren't!
And, I am LOVING the speed of the new phone - it is certainly an improvement on previous iPhones.
Even the battery seems to be lasting longer than my iPhone 6S Plus (after I fixed a problem that is outlined in the article: Battery problems after upgrade to iOS 10 - and how I fixed this).
When problems occur on an iPhone 7 or 7 Plus
I was having a problem with one of my 'website monitoring' apps on my new iPhone (it was crashing every time I logged in). Additionally, my Commbank business banking app was crashing every time I processed a payment.
I suspected that the problem was with the Apps themselves (i.e. that they needed to have something updated to handle iOS 10), but I wanted to rule out any other problem on the iPhone.
So, decided I would try to do a 'forced reboot', to see if this made any different to the performance of these apps.
Forced Reboot no longer works using the 'standard' buttons
Now that the Home Button on my iPhone 7 Plus is not a 'real' button, the usual method of 'force rebooting' my iPhone does not work! Instead, this method just activated Siri or put my iPhone to Sleep!
(For those who don't know, the 'usual' method of 'force rebooting' is to hold down the Sleep and Home Buttons at the same time for about 10 seconds, until the Apple symbol appears. Let go when the Apple appears, and your device will eventually fire up again, and take you to the Lock Screen. Be patient - it might take a little while sometimes. In most cases, this fixes whatever problem you were having on your older-than-iPhone-7 iPhone or iPad.)
Because of the change to the Home Button on the iPhone 7 & 7 Plus, a 'forced reboot' requires a different combination of 'hardware' keys.
'Sleep' and 'Volume Down' are the new combination
After a bit of research, I discovered that the combination of buttons that I now need to use to do a Forced Reboot.
To Force Reboot an iPhone 7 / 7 Plus, press and hold the Sleep and Volume Down buttons concurrently for about 10 seconds, until the Apple appears, then let go.
The Volume Down button is the lower of the two volume buttons on the left side of the iPhone.
Some Handy Hints about 'Troubleshooting'
This questions comes from my Mum, who is trying to just use her iPad now (and keep the lid closed on the old, ready-to-die Windows laptop).
She had some photos that she needed to print, but the only option she seemed to have when printing from the iPad using the standard 'print' function from the Photos app on her iPad, was to print them as massive full-page (A4) photos.
(For those of you who had not realised that you can print from your iPad and iPhone, here is an article iTandCoffee published a while ago on this topic.
She actually just wanted to print several to a single page.
So, as I would normally do when asked this type of question, I Googled it. There is nearly always an app that will do what you need - the issue is finding it!
The app that found that I feel best caters for Mum's needs is one that I have previously mentioned in recently in this Blog.
It is called Moment Mix, and it allows you to create a collage of photos that you can save, send, share and print.
It is easy to use, and has a free version that has several multi-photo layouts that would generally satisfy her requirements.
The purchased version of the same app is $7.99 - not cheap, but worth it if you create collages fairly often. It has lots of flexibility for colour backgrounds, adding text, adjusting resolution and aspect ratio, and much more.
Here is the link to the free version of this app, for those of you who have same requirement as my Mum.
In many cases, the people that I speak to only want their phone to serve as a phone - while some others are keen to take the opportunity to move to something a bit more 'modern', something that will do allow them to (perhaps) get emails, Google, get directions, or even take great photos.
I have encountered so many people are talked into smartphones that they find total bamboozling - rendering them unable to answer and make calls, let alone use any of the other features of these devices.
On this topic, I saw an interesting article recently in The Age this week.
For anyone brave enough to move from an old 2G phone to at smartphone, it might be worth considering a larger 'phablet' style phone like the iPhone 6S Plus which can, for many people, be both their phone AND computer/tablet.
iTandCoffee is available for advice on this area - just 1300 885 420 or email email@example.com to make an appointment.
If you end up with an iPhone, why not attend the 'Introduction to the iPad and iPhone' class series - you will marvel at what you will be able to do with these amazing devices.
Private appointments can be arranged, where iTandCoffee can teach you how use any non-Apple device and Apple device.
If you don't sync your device with iCloud, back your device up to iCloud, or use iTunes to sync and backup your device, all your important data that is housed on your device will, most likely, be lost. It is devastating when it happens. For kids, it can mean the loss of important school or uni work.
(Did your eyes just glaze over when I mentioned backups, iTunes and iCloud? Don't worry - you are not alone!)
At the start of another school year, it seems like a good time to talk about backups again.
Backing up your iPad and iPhone can be so easy - as easy as turning on a 'switch' in your iCloud settings. Do you know if you have done this?
Many people choose not to do this, perhaps because they don't even know that the option exists, but often because they are worried about using iCloud - worried that it is something tricky, worried about their privacy and security, worried that they just don't know what it is or what it does, worried that it might cost them lots of money.
If this sounds like you, why not come along to iTandCoffee's 2-hour session called 'Understanding and Using iCloud' on Wednesday 17th February, 10am-12pm.
We will unravel that 'glorious mystery' that is iCloud and help you make sure that you don't lose any important contents of your Apple Mobile device/s. It can all happen seamlessly for you - a 'set and forget' that gives you great peace of mind.
Those who attend this session will receive iTandCoffee's digital guide on the topic for FREE.
Select the button below to find out more about this session, and to book your place. There are very limited places, so don't delay.
Related Handy Hints and Articles
- What to do when your iCloud is full
- My iPhone (or Mac) knows people's email addresses but my iPad doesn't!
- How can I find my misplaced iPad or iPhone when it is muted!?
- How can I reset or change my Apple ID's password?
- How do I stop the kids games from appearing on my iPad and iPhone?
- Is iCloud Safe?
- When your iCloud gets crowded! The problem with sharing your iCloud ...
- Who's got my iPhone?!! Why are there strangers in my Photo Stream?
- When your photos are clogging up your iPhone or iPad
This highlighted that many users of iPads and iPhones have not updated their devices to make use of the new, improved Notes app - which became available in iOS 9.
The new Notes app has a variety of new features that have, for me, made it a much more useful app:
- format your text (easy titles, headings, bullet lists, and more).
- create 'to do' (or 'tick' lists) - great for shopping lists, task lists
- insert photos, maps, links,
- draw a picture (using your finger or a stylus),
- and organise your notes into 'Folders'.
- Notes are now stored in iCloud Drive, meaning that they can be accessed from any computer, using icloud.com.
If you are an iTandCoffee Club member, read more about how you can upgrade to your Notes app, and watch a video showing how you can use its great new features (and witness some very bad typing/drawing by me!).
Here is the members-only article:
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Join today for access to a huge list of handy hints and tips, and for other members-only offers.
If you want to know more about the iTandCoffee Club, email firstname.lastname@example.org.
She has seen how much I LOVE my iPhone 6S Plus and is thinking about getting one for herself. She wanted details of cost and plan options for that phone, as well as an idea of other iPhone alternatives.
My email reply to this client is shown below - for anyone else who might be wanting to ask the same question.
Since I wrote that reply, I have read an article that adds another option to this mix of iPhones.
The internet is littered with reports that a new iPhone (which they are saying might be called the iPhone 5se) will be announced on March 15th, and then available as early as March 18th.
If you are looking to get a new iPhone, and prefer the smaller sized iPhone 5S, it might be worth waiting to see what is actually announced on March 15th.
Here is an article about the current rumours: iPad Air 3 and iPhone 5se to Be Available on March 18 Following March 15 Introduction
Reply sent to this iTandCoffee Client
During that time, there has been a lot of time spent working on a great new set of products that are now available from iTandCoffee - with more to come soon.
The Introduction to the iPad and iPhone set of nine guides - which complement the 5-class iTandCoffee series of the same name - have been published and are now available as individual booklets, or as a full set of 9 booklets.
Coming in the next couple of weeks will be the published guides for Bring your Busy Life Under Control using your iPad and iPhone and Understanding and Using iCloud, with more to follow very soon after than.
These guides are a great way of learning more about your iPad and iPhone, and make a wonderful gift for beginners and seniors.
If you are interested in purchasing one or more of these guides, email iTandCoffee at email@example.com or call
1300 885 420.
(They will be available online at the iTandCoffee online store in the near future.)
In helping parents get their kids' devices set up and ready for school over the past few weeks, I have seen several client's with devices that have the wrong name.
This can cause great confusion!
For example, the child's iPad may come up with mum's name whenever Find my iPad is accessed, or the device is plugged in to a computer and iTunes used to backup or sync the device.
Another example of where the wrong name may appear is when a phone's Personal Hotspot is used to access the internet on an iPad.
So, how do you change the name of an iPad or iPhone to reflect the correct owner?
Just go to Settings -> General -> About
The Name field at the top shows the current name of the device.
Tap on Name, then change the name to reflect the device owner.
If you are an iTandCoffee Club member, you can view tips like these at any time. Here is a list of lots more iPad and iPhone Handy Hints.
If you are not yet a member, here's how to join!
Do Not Disturb
ICloud Photo Library
Kids And Technology
Photos On Mac
Purchasing An Idevice
Raise To Wake
Two Factor Authentication
Two Step Verification
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