Call 1300 885 420
iTandCoffee | Patient help with your personal and business technology
  • Home
  • About Us
  • Classes
  • Appointments
  • Guides | Videos | Tips
    • Guides
    • Videos
    • Blog
    • Newsletter
    • Tips Library
  • Gift Vouchers
  • iTandCoffee Club
    • About the Club
    • Membership Options
    • Members Area
  • Store
  • Contact
  • Home
  • About Us
  • Classes
  • Appointments
  • Guides | Videos | Tips
    • Guides
    • Videos
    • Blog
    • Newsletter
    • Tips Library
  • Gift Vouchers
  • iTandCoffee Club
    • About the Club
    • Membership Options
    • Members Area
  • Store
  • Contact
Search by typing & pressing enter

YOUR CART

Tips, Tricks and News 
about all sorts of technology in your life!

20/5/2022 0 Comments

How to find information about a lost (or broken) Apple device - its iCloud backup, Serial Number, IMEI

Picture
If your poor iPhone or iPad (or perhaps your Mac) has suffered an 'accident' - or has perhaps been lost, stolen or just plain won't start up - the big question most people will ask is "Can I get back my photos?". 

You may be able to live without many of the files and app data from your lost/broken device, but the loss of photos that were on your iPhone or iPad can be very distressing.  

If your device has gone missing or has been stolen, you might be asked to provide the device's Serial Number and/or IMEI.

If you no longer have your device, how can you retrieve this identity information?
  And how can you work out if you have a backup of the device that you could restore to a new device, to get those photos (and other things) back?

Read More
0 Comments

6/5/2022 0 Comments

Does your iPad or Mac ring when your iPhone rings? Do you want to turn this off?

Picture
This topic comes up regularly in iTandCoffee Client appointments, so I am re-featuring this past article.

If it drives you crazy that your iPad and/or Mac rings whenever your iPhone rings, fear not - there is a very easy fix for this!


The Calls on Other Devices is a feature that allows any device (as long it is running a recent iOS version) that is signed in to your iCloud account to also make and receive phone calls. If you don't like this feature, just turn it off.

Read More
0 Comments

19/1/2022 2 Comments

How your kids can by-pass the 'Ask to Buy' requirement of iCloud Family Sharing

Picture
It's that time of year again when many parents are getting devices ready for their children for the new school year.

While assisting a client to set up Parental Controls on her 11yo child's new iPhone this week, discussion turned to the topic of the '
Ask to Buy' setting in the Family Sharing setup of iCloud.  

This setting allows a parent to remotely authorise (or not) a request from a child who is a member of their iCloud Family, to purchase/download content (even free apps).

In this particular client's case, her child was very keen to get onto the social media platforms that her friends were already on.  

This mum was considering allowing her child on Instagram (as a Private account of course), so we installed it and set up the app so that it is a Private account.  

She was happy that she had control over what other social media Apps her child could download, through the Ask to Buy setting.

But there is a catch to this setting that meant her child could have downloaded Apps or other content without having to ask for permission.  

All parents need to be aware of this 'back door'.

Read More
2 Comments

16/7/2021 0 Comments

A common misconception about your Mac and iCloud

Picture
I was contacted for help in relation to a MacBook that had been dropped and, as a result, had a screen that wasn't working. 

When I asked whether there was a backup for the MacBook, the owner of the Mac thought that iCloud was backing up the Mac - which was definitely not the case.
​

​Here's the truth about iCloud and Mac backups.

Read More
0 Comments

1/7/2021 0 Comments

How you can sync your iPhone and iPad photos (via iCloud) to a Windows computer

Picture
If you have a Windows computer and use Apple mobile devices - iPad and iPhone - you may also use Apple's iCloud for storing your photos.

A key issue then is how to get the photos that are in your iCloud (and on your mobile devices) onto your Windows computer.

The good news is that its not hard!

There is a way to easily sync all your iCloud photos to your Windows computer, so that you can see them all in File Explorer and in the Photos App on Windows.​

Read More
0 Comments

7/6/2021 0 Comments

Please check your iCloud setup - not just for your own sake, but for the sake of your friends!

iCloud help for iPad, iPhone and Mac
Picture
Please consider your friends when setting up your iCloud and iMessage!  

If you are already using iCloud and iMessage, please, please check the Apple ID that you are using, and whether any other family members are using that same ID.

This article has been prompted by a recent visit to a client who discovered that, due to incorrect setup of devices in the household, her children (and perhaps husband) had been receiving some very private messages that were sent to her by a girlfriend.  It was horrifying to think that the kids were privy to some very personal information shared between close friends. 
​
It highlighted once again that we all need to be aware of the fact that Messages we send to others may not just be going to that person!  So be careful what you say!

For the sake of others who Message you, and who would like to think that they are only corresponding with you, please make sure that you are not using a 'shared' Apple ID for Messages.

​Let's look at how you can check this.


Read More
0 Comments

27/5/2021 0 Comments

Outlook gets stuck trying to synchronise iCloud folders - and calendars won't sync

Picture
On Windows, it is possible to see your iCloud Mail, Contacts and Calendars in Outlook.

This is achieved by installing the iCloud app from the Microsoft Store, and signing in to your iCloud.

Just recently though, I have been asked to assist with Outlook sync'ing issues relating to iCloud - where a sync error occurs in Outlook, and there are resulting issues with sync'ing of mail folders, Calendars and, perhaps, Contacts.

​These sync issues can sometimes mean that Outlook doesn't close properly, and then won't open next time. (Note. This separate iTandCoffee article covers what to do if Outlook won't start.)

​Here's what to try if this happens to you.

Read More
0 Comments

24/4/2021 0 Comments

How to easily change your Apple ID's password (for iCloud, iTunes, App Store etc)

Picture
Image by MasterTux from Pixabay
If you have forgotten your Apple password (the one you use for iCloud and/or iTunes/App /store purchases) - or if you need to change it for some other reason - it is very easy to reset your password directly from your iPad, iPhone or Mac if you have enabled something called 'two-factor authentication' (TFA).

Read More
0 Comments

19/4/2021 0 Comments

How do I send a large file from my Mac, if it is too large for an email?

Picture
If you have a large file that you need to send to someone else - and if that file is too large to send in an email - what options do you have for sending the file, especially if you don't use another 'cloud' product like Dropbox, OneDrive or Google Drive?

Easy! You can use your iCloud to Share the file, assuming you have enough storage in your iCloud for that file.  But there is another option that allows you to share large files without even needing an iCloud allowance to support them.

Read More
0 Comments

4/3/2021 18 Comments

I keep getting  a message showing a sign-in is requested from a strange location.

Picture
iPhone shows wrong location
If you have you been confused about why Apple sometimes shows that your device is in some other location, you are not alone. This article was first published December 2016, and is one of iTandCoffee's 'most read' articles.

In particular, the message you receive says that 'Your Apple ID is being used to sign in to a device near ...' and shows a location that may not be your current location. More recently, the location has shown 'near Melbourne'. It used to show 'near St Kilda Road' (which I am not).

iTandCoffee gets asked about this one on a very regular basis.  

When I originally wrote this article, it was my own Mum who was confused by it. Her Messages was failing to complete activation because she kept was choosing the 'Don't Allow' when shown a message on her iPad - a message indicating that someone was attempting to access her account 'near St Kilda Rd'.  

This was confusing, given she lived in Clayton - so she she though it best to go with 'Don't Allow' every time it popped up.

Why do I get a message that shows a sign-in has been requested at some other location?


Read More
18 Comments
<<Previous

    Receive great articles like this 
    fortnightly to your Inbox

    Picture

    Follow us on Facebook

    iTandCoffee

    Picture

    Join the iTandCoffee Club

    ​for free content, tutorials, videos, classes, offers, discounts and more

    Join our growing community of local and online members who love learning about their technology - through FREE club sessions, remote/phone support, online tips, tricks and tutorials, special members-only offers and discounts, and more. Membership starts at only $49/year.
    Find out more about The iTandCoffee Club

    What's on at iTandCoffee ?

    Join us for a short, fun 'topic of the day' classes known as PTT sessions (Personal Training for your Technology fitness!) - these are run on a regular basis. Or join any of our other classes shown below to learn so much about your technology.
    If you have questions, why not join our The iTandCoffee Club to attend fun and informative 'user group' meetings.
    All classes are run as online classes (using Zoom) which means you can attend from anywhere.

    Archives

    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    October 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    November 2012
    October 2012
    September 2012
    August 2012
    May 2012

    Categories

    All 1800-number Accessibility Accessories Activity Monitor Adware Airdrop Airplay Airpods Alarms Alerts Android Apple Id Apple-id Appleid.apple.com Apple Music Apple News Apple-pencil Apple Tv Apple Watch Apps App Store App Windows Apss Audio Autolock Automatic-downloadsupdates Automator Backup Backups Battery Be-connected Be-connected Bigpond Big Sur Bitcoin Blockchain Bluetooth Books Boot Camp Business Buying Guide Calendar Camera Catalina Cellular Data Centrelink Channel 9 Charging Christmas Chrome Classes Client Stories Cloud Cloud-storage Cloud-storage Club Club News Colours Com Contacts Continuity Control-center Control Centre Convert Cookies COVID COVID 19 COVID-19 Cybersafety Datad777f385d3 Data Usage Delete Desktop Dictation Dock Do Not Disturb Downloads Dropbox Education El-capitan Email Emergency Emojii Entertainment Ethernet Evernote Excel Facebook Family Family History Files Finance Finder Find My Find My Car Find-my-iDevice Fingerprint Sensor Fonts Force Reboot Forgetting Curve Fraud Free Friday Gift Ideas Gmail Google Google Flights Google Photos Guides Handoff Handy Hints Hard-drive-crash Health High Sierra Home Button Homepod Home Screen Hotmail Housekeeping Humour ICloud ICloud Backup ICloud Drive ICloud Family ICloud Photo Library Identity Theft Images Image-to-text IMAP IMessage Imovie Instagram Internet Internet Issues Internet-options Ios Ios-11 Ios-11 Ios-12 IOS 13 IOS 14 IOS 15 Ios Photos Ipad IPad Tips Iphone IPhone 12 IPhone 13 Iphone8 Iphone-8 Iphone Basics Iphone-calendar Iphone-settings Iphonex Iphone-x Ipod Itandcoffee Itandcoffee Club Itandcoffee News Itandcoffee Services Itandcoffee-swap-shop Itandwine Itunes Junk Keyboard Keychain Kidsandtechnology Kids And Technology Lifestyle Mac Mac-basics Mackeeper Mac Mail Mac-mail Mac-monday Macos Mac Photos Mac-photos Mac Tutorials Mac-videos Magsafe Mail Malware Maps Measure Media Medical-id Messages Microphone Microsoft Microsoft 365 Mobile Banking Mobile Data Mobile-data Mobile Porting Mojave Monterey Movies Multitasking Music My-health-record NBN Netflix Notes Notifications Number Porting Office 365 Onedrive Onenote Online-safety Online-safety Optusnet Os-x Outlook Pages Parental Controls Passwords Paypal Pdf Personal-hotspot Phishing Phone Photo Book Photo-books Photos Photos-on-mac Podcasts Popups Powerpoint Preview Printing Privacy Productivity Product Launch Publicity Publicityads57a389ac69 Purchasing-an-idevice Qa QR Code Quicktime Raise-to-wake Ransomware Reachability Reboot Recommendations Recovery Relay Reminders Remotewipe Repairs Restore Restrictions Rings Rotation-lock Router Safari Safari-favourites Samsung Santa Scam Scam Email Scams Scan Scannable Scanning School-ipad Scoopit Screen Screen-brightness Screensaver Screenshots Screen Time Scrolling Secondhand-devices Security Sell Seniors Seo Services Sessions Settings Share Shared-calendar Shop Shopping Shortcuts Sierra Signature Silent-auction Sim Siri Skype Slideover Slides Slideshow Slideshows Slow-device Slow-mac Smart-tv Sms Snapfish Socialmedia Social Media Softwareupdate Software Update Software Updates Sounds Spam Spinning-beachball Split Screen Split View Spotlightsearch Startup Storage Storage Space Subscriptions Sunrise Switch Symbols System Preferences Task Manager Tasks Taskswitcher Task-switcher Technology Technologyarticles Technologydependency Technology-lifestyle Technology-solutions Technologytips Techsupport Telco Telcos Telstra Telstracomplaint Text Text Replacements Theft The-katering-show Thermomix Thesenior Timemachine Time-to-leave Tio Toys Trackpad Training Videos Transcribe Translate Travel Travel-sim Tripadvisor Troubleshooting Tutorial Tutorials Two Factor Authentication Twofactor-authentication Two-step-verification Typing Typing Shortcuts Undo Unlock Update Updates Upgrade Uppercase Usage User Group Utilities Video Video-blog Videos Virus Voice-and-data Voicemail Voice-memos Volume Vpn Wallet Wallpaper Warnings Weather Web Browser Website Weebly Whatsapp Widgets Wifi Wi Fi Wi-Fi Wifi084d04ddac Wifi-calling Windows Windows10 Windows 10 Windows 11 Word Wordpress World-clock Yosemite YouTube Zoom

27 Sycamore St, Camberwell, Victoria Australia

​​Call 1300 885 420

​to book an appointment or class, or to enquire about our services and products


Seniors Card Welcome
SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10% discount on all classes booked and paid for online (excludes PTT sessions and classes already discounted during COVID-19 crisis). 
To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now.

Services
Classes
Event Calendar
Private Appointments
Gift Vouchers
Remote support
​Business Services
​Help for families

Online Content
​Newsletter
User Guides
Video tutorials/classes
Tips and Hints
​Blog
iTandCoffee Club
About the Club
Free Club Sessions
Sign In/View Account
Members Area
Prices/Policies
Prices
Privacy
Cancellations, Refunds, Returns
About iTandCoffee
Home
About

​Contact us
Testimonials
In the press

Picture
​© 2012-2021 iTandCoffee Pty Ltd. All rights reserved  ACN: 606 340 434