20/5/2022 0 Comments
If your poor iPhone or iPad (or perhaps your Mac) has suffered an 'accident' - or has perhaps been lost, stolen or just plain won't start up - the big question most people will ask is "Can I get back my photos?".
You may be able to live without many of the files and app data from your lost/broken device, but the loss of photos that were on your iPhone or iPad can be very distressing.
If your device has gone missing or has been stolen, you might be asked to provide the device's Serial Number and/or IMEI.
If you no longer have your device, how can you retrieve this identity information? And how can you work out if you have a backup of the device that you could restore to a new device, to get those photos (and other things) back?
6/5/2022 0 Comments
This topic comes up regularly in iTandCoffee Client appointments, so I am re-featuring this past article.
If it drives you crazy that your iPad and/or Mac rings whenever your iPhone rings, fear not - there is a very easy fix for this!
The Calls on Other Devices is a feature that allows any device (as long it is running a recent iOS version) that is signed in to your iCloud account to also make and receive phone calls. If you don't like this feature, just turn it off.
19/1/2022 2 Comments
It's that time of year again when many parents are getting devices ready for their children for the new school year.
While assisting a client to set up Parental Controls on her 11yo child's new iPhone this week, discussion turned to the topic of the 'Ask to Buy' setting in the Family Sharing setup of iCloud.
This setting allows a parent to remotely authorise (or not) a request from a child who is a member of their iCloud Family, to purchase/download content (even free apps).
In this particular client's case, her child was very keen to get onto the social media platforms that her friends were already on.
This mum was considering allowing her child on Instagram (as a Private account of course), so we installed it and set up the app so that it is a Private account.
She was happy that she had control over what other social media Apps her child could download, through the Ask to Buy setting.
But there is a catch to this setting that meant her child could have downloaded Apps or other content without having to ask for permission.
All parents need to be aware of this 'back door'.
I was contacted for help in relation to a MacBook that had been dropped and, as a result, had a screen that wasn't working.
When I asked whether there was a backup for the MacBook, the owner of the Mac thought that iCloud was backing up the Mac - which was definitely not the case.
Here's the truth about iCloud and Mac backups.
If you have a Windows computer and use Apple mobile devices - iPad and iPhone - you may also use Apple's iCloud for storing your photos.
A key issue then is how to get the photos that are in your iCloud (and on your mobile devices) onto your Windows computer.
The good news is that its not hard!
There is a way to easily sync all your iCloud photos to your Windows computer, so that you can see them all in File Explorer and in the Photos App on Windows.
7/6/2021 0 Comments
Please consider your friends when setting up your iCloud and iMessage!
If you are already using iCloud and iMessage, please, please check the Apple ID that you are using, and whether any other family members are using that same ID.
This article has been prompted by a recent visit to a client who discovered that, due to incorrect setup of devices in the household, her children (and perhaps husband) had been receiving some very private messages that were sent to her by a girlfriend. It was horrifying to think that the kids were privy to some very personal information shared between close friends.
It highlighted once again that we all need to be aware of the fact that Messages we send to others may not just be going to that person! So be careful what you say!
For the sake of others who Message you, and who would like to think that they are only corresponding with you, please make sure that you are not using a 'shared' Apple ID for Messages.
Let's look at how you can check this.
27/5/2021 0 Comments
On Windows, it is possible to see your iCloud Mail, Contacts and Calendars in Outlook.
This is achieved by installing the iCloud app from the Microsoft Store, and signing in to your iCloud.
Just recently though, I have been asked to assist with Outlook sync'ing issues relating to iCloud - where a sync error occurs in Outlook, and there are resulting issues with sync'ing of mail folders, Calendars and, perhaps, Contacts.
These sync issues can sometimes mean that Outlook doesn't close properly, and then won't open next time. (Note. This separate iTandCoffee article covers what to do if Outlook won't start.)
Here's what to try if this happens to you.
24/4/2021 0 Comments
If you have forgotten your Apple password (the one you use for iCloud and/or iTunes/App /store purchases) - or if you need to change it for some other reason - it is very easy to reset your password directly from your iPad, iPhone or Mac if you have enabled something called 'two-factor authentication' (TFA).
If you have a large file that you need to send to someone else - and if that file is too large to send in an email - what options do you have for sending the file, especially if you don't use another 'cloud' product like Dropbox, OneDrive or Google Drive?
Easy! You can use your iCloud to Share the file, assuming you have enough storage in your iCloud for that file. But there is another option that allows you to share large files without even needing an iCloud allowance to support them.
4/3/2021 18 Comments
If you have you been confused about why Apple sometimes shows that your device is in some other location, you are not alone. This article was first published December 2016, and is one of iTandCoffee's 'most read' articles.
In particular, the message you receive says that 'Your Apple ID is being used to sign in to a device near ...' and shows a location that may not be your current location. More recently, the location has shown 'near Melbourne'. It used to show 'near St Kilda Road' (which I am not).
iTandCoffee gets asked about this one on a very regular basis.
When I originally wrote this article, it was my own Mum who was confused by it. Her Messages was failing to complete activation because she kept was choosing the 'Don't Allow' when shown a message on her iPad - a message indicating that someone was attempting to access her account 'near St Kilda Rd'.
This was confusing, given she lived in Clayton - so she she though it best to go with 'Don't Allow' every time it popped up.
Why do I get a message that shows a sign-in has been requested at some other location?
What's on at iTandCoffee ?
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