We covered this topic in an article in late 2016, but figured it's time to repeat it - given how many times we are asked about it at iTandCoffee.
If you have turned on a security feature for your Apple iCloud/iTunes account - a feature called two-factor authentication - you will find that, whenever you sign in to your Apple account on a new device or from a web browser, you will get a message popping up on another device.
16/3/2018 0 Comments
For most of us, our list of Contacts and our Calendar events are so important - and we don't want to lose them if something goes wrong!
Of course, if you are using iCloud, Gmail, Hotmail, Outlook, Yahoo, Exchange or some other email service to sync your mail, you do have your Contacts and Calendar always available if something goes wrong with your device.
But what if something goes wrong with that 'cloud-based' set of contacts and calendars. What if you accidentally delete a heap of your contacts or events? They have disappeared from all your devices, but is there a way to retrieve them?
No sooner does one School Year finish and we’re thinking about the next.
For many parents with children heading off to secondary school for the first time, it is perhaps time to consider a first mobile phone for their child. It is also very common these days for even primary school children to carry a smartphone.
It may also be the year that your child starts using an iPad, Mac or Windows laptop at school.
Here are some things to think about before you hand over any of this type of technology to your child.
Avoid iCloud Confusion
Whether it’s the latest iPhone X or a hand-me-down iPhone from Mum or Dad, there are some critically important things to consider when setting up a new smartphone for your child. The same applies for an iPad or Mac.
If these devices are not correctly set up from the start, iCloud confusion can take hold in the family, resulting in messages, contacts, notes and more ending up where they’re not intended - and, in some cases, the unintended deletion of vital information! Don’t let it happen to you!
Here is a previous iTandCoffee articles on this topic:
If you are 'handing down' a mobile device to your child, the best approach is to completely wipe it. On an iPad and iPhone, this means going to Settings -> General -> Reset - Erase All Contents and Settings.
Protect your children from inappropriate content
Before any piece of technology is put in the hands of a child, it is essential that appropriate parental controls are established. Even smartphones and tablets are powerful computers that give children access to the sometimes dangerous online world - and may give the dangerous online world access to them!
Failure to establish parental controls on your child's device not only puts your own child at risk of seeing inappropriate and sometimes highly damaging content - it also puts other children at risk.
Here are some previous articles on this topic:
Make sure your child's school work is safe
Whether your child is starting secondary school or entering those final critical high school years, now is the time to make sure that they have their own cloud storage and that all of their devices are being regularly backed up!
Countless times we’ve seen students who have lost critical work because they have not backed up and do not store their work 'in the cloud'. At VCE and university level, this can be an absolute catastrophe.
No-one need suffer the stress and anxiety arising from the loss of school and homework in addition to the pain of a lost or damaged device.
A current backup and use of a cloud storage solution is the best way to secure what cannot be replaced. As the proverb goes, ‘A stitch in time, saves nine’.
Here are some past iTandCoffee articles on this topic:
Don’t know where to start? iTandCoffee Can help!
We've put together a checklist for setting up your child's iPad or iPhone. View this checklist here »
If you need assistance, iTandCoffee can help with back-to-school set-up of Macs, laptops, tablets and phones.
Why not take advantage of our New Year special - receive a $10 discount off the first hour of all private appointments in January 2018.
Call 1300 885 420 today to book your place.
We have a workshop for parents in January
Why not come along to our 1-hour ‘Getting School Technology Ready’ information session / workshop. We are running it twice - on Tuesday January 23rd (evening session) and Wednesday January 24th (daytime session).
Bring your devices and stay for some hands-on help to make sure your family is ‘School Technology Ready’ in 2018.
For further information about these sessions, select the session name below.
iCloud Photo Library - and iCloud in general - is one of the areas that iTandCoffee covers multiple times per week in client appointments and classes.
What is iCloud Photo Library? What does it do? Should you use it? What are the advantages and disadvantages? What is the cost? What should you do if you turned it on and now don't want to use it?
We have the answers to these questions!
To address these questions, we have recorded a new video tutorial and added it to the 'Understanding and Using iCloud - Live Class Video' web page.
This means that those of you who are iTandCoffee Club members with Online and Premium membership, and anyone who has purchased access to the 'Understanding and Using iCloud' class videos, will now be able to gain a better understanding of iCloud Photo Library. (See below for details of how to purchase access to these videos.)
Non-members, or members with Original, Basic or Plus membership plans, can purchase access to these videos here - for just $10.
(Club members can receive a 20% discount by using the applicable coupon code. Visit your membership home page to obtain this code.)
Understanding and Using iCloud - Class Videos
Watch recording of an actual iTandCoffee class. This class unravels the mystery that is iCloud and includes the following topics. Also included is a tutorial video discussing iCloud Photo Library.
Membership has great benefits!
Are you interested in learning more about The iTandCoffee Club and the great content, services and members-only offers that membership brings?
So many people that we see at iTandCoffee have never considered doing a backup of their iPad or iPhone. This puts them at great risk of losing their photos, messages, and lots of other information stored on their device.
While using iCloud can ensure that certain information is always protected from device loss or damage (through sync'ing of key information like Contacts, Calendar, Notes, Reminders, etc), not everything can be restored if a disaster strikes. These disasters could come in the form of a dropped or stolen device, a malfunctioning device, a forgotten passcode, or a failed update or upgrade.
It is very easy to back up your iPad or iPhone - in fact, it can happen 'magically' each day, without you even thinking about it. This is done using a feature of iCloud called 'iCloud Backup'.
Do you know how to check if you have an iCloud backup?
This week's handy hint for iTandCoffee Club members covers how to back up your iPad or iPhone to iCloud, how to check when the backup was last done, and how to ensure your iCloud has enough storage for this backup. Members can view this hint by selecting the button below.
If you have not yet joined The iTandCoffee Club, find out more about the benefits here.
Get free help with your backup and upgrade
If you are an iTandCoffee Club Member with Plus, Premium or Online membership, why not arrange a support call or drop-in appointment to get this checked, and to get help with your update?
Your memberships entitles you to FREE support - Plus and Online members get 3 support calls or drop-in appointments per subscription year, and Premium members get 10!
All Club members are welcome along to our next Free Friday on November 17th at 12pm and bring along your questions*. *Limits apply to these free sessions, depending on your level of membership
Related handy hints
Here are another couple of handy hints on the same topic:
However, there are also some major disadvantages this feature:
Personally, I don't want my Desktop to be syncing to my iCloud as I use it as a temporary storage area for screenshots and other files that I will not be keeping longer term. I also want to be able to be selective about what Documents content I sync to any Cloud storage solution.
iCloud Drive is nowhere near as mature a cloud storage product as Dropbox, OneDrive or Google Drive. I mainly use OneDrive for my 'cloud' storage, but also have Dropbox.
How do you get your Desktop and Documents out of iCloud Drive?
The trick is how to undo this setup once it has occurred. It is a little confusing and requires several steps.
You must go to your System Preferences -> iCloud -> iCloud Drive, and 'untick' Desktop & Documents Folders.
It doesn't end there, however. There are a couple more steps to follow to get your Desktop and Documents out of iCloud and back to where they used to be.
We have recorded a video tutorial of how to get your Desktop and Documents folders out of iCloud. This tutorial is now available to all members of The iTandCoffee Club. You must have a club login to access this tutorial. (Find out how to Join the Club here »)
If you are not brave enough to undertake this change yourself, iTandCoffee can help. Appointment bookings can be made here, or just call 1300 885 420.
Would you like to understand your Mac better, and get more from it?
Learn more about Files, Folders and Finder on the Mac
We have recently re-recorded the Files Folders and Finder class from the Getting to know your Mac class series, creating a great set of easy to follow video tutorials about how to organise and manage all your files and folders on your Mac. The list of topics is shown below.
These videos are now available to anyone who has either the Online or Premium iTandCoffee Club membership. (Find out more about The iTandCoffee Club here »)
Those of you without membership can purchase this set of videos for only $25 (a great price, considering classes cost $55 - and that you can watch these videos as many times as you like!). Find out more about how to gain access to these videos here »
Try before you buy!
Would you like to first get a taste of the style of these tutorials? The first first two in the list below are unrestricted - no membership or purchase is required to view them. Check them out and see what you think.
2-1 Introduction and concepts (unrestricted)
2-2 Opening and Using Finder (unrestricted)
2-3 The Finder Sidebar
2-4 Main Finder Folders
2-5 Viewing your Files and Folders - List View
2-6 Viewing your Files and Folders - other Views
2-7 Arranging and Sharing Finder Content
2-8 Customising Finder's Toolbar
2-9 The Path Bar and Status Bar
2-10 Previewing Files (Quick Look)
2-11 Opening a file
2-12 Creating Folders
2-13 Reorganising your files and folders
2-14 Selecting Multiple Files
2-15 Create Folder from Selection
2-16 Reorganising using Drag and drop
2-17 Copy, Paste, Move - with Command Key
2-18 Copy, Paste, Move - with Right Click
2-19 Saving files from other applications
2-20 Get Information about a file or folder
2-21 Setting up Favourite Files and Folders
2-22 Searching for files and folders
2-23 Smart Folders, Saved Searches
2-24 Desktop and Documents in iCloud Drive
2-25 Minimising multiple app windows
2-26 Finder Keyboard Shortcuts
Are you interested in other 'Getting to Know your Mac' topics?
We have also re-recorded the first class of the Getting to know your Mac series - 'A Guided Tour of the Mac'. 13 short videos introduce you to your Mac and all the key areas and features. You can sample the first two of these videos to see what you think.
1-1 Introduction, talking terminology (unrestricted)
1-2 Starting, Stopping, Restarting, Sleeping (unrestricted)
1-3 System Preferences
1-4 The Finder
1-5 The Desktop
1-6 The Dock
1-7 Menu and Status Bars
1-8 Siri and Notification Centre
1-9 The Mac App Store
1-11 Mission Control and Multiple Desktops
1-12 The Dashboard
1-13 Dealing with a mis-behaving Mac or App
The rest of the class series will be available very soon, so stay tuned!
If you have any queries about these videos, don't hesitate to contact iTandCoffee on 1300 885 420 or at firstname.lastname@example.org.
While assisting a client to set up Parental Controls on her 12yo child's new iPhone this week, discussion turned to the topic of the 'Ask to Buy' setting in the Family setup of iCloud.
This setting allows a parent to remotely authorise (or not) a request from a child who is a member of their iCloud Family, to purchase/download content (even free apps).
In this particular client's case, her child was very keen to get onto the social media platforms that her friends were already on.
This mum was considering allowing her child on Instagram (as a Private account of course), so we installed it and set up the app so that it is a Private account.
She was happy that she had control over what other social media Apps her child could download, through the Ask to Buy setting.
But there is a catch to this setting that meant her child could have downloaded Apps or other content without having to ask for permission.
All parents need to be aware of this 'back door'.
How your child can bypass 'Ask to Buy'
If another member of your iCloud Family has already purchased/downloaded an app, any member of the family (even a child who normally has to Ask to Buy) can also download that same app - without the usual parent authorisation.
This means that, if you as parent have already downloaded Facebook, Instagram or any other app, your children can download the same apps without your permission. If your older teenager uses Snapchat, the younger members of the family could also download that app without your permission.
How to prevent downloads of apps purchased by others in family
You can prevent your kids from downloading apps purchased by others in the family by 'hiding' those apps in the Purchased area of the App Store. The person who purchased/downloaded the app must do this 'hiding'.
If you are a club member, you will find further instructions on how 'hide' apps here.
Preventing kids from downloading/viewing iBooks purchased/downloaded by others in family
Annoyingly, it is not possible to do the same sort of 'hiding' of iBooks just using your iPad or iPhone.
This means that, if you have a heap of trashy romantic novels in your own iBooks library, the kids can see these books in the 'Purchased' area of iBooks. They can even download them without you being 'asked to buy'.
The only way to 'hide' iBooks that you don't want others to see is using the iBooks app on a Mac, or iTunes on Windows.
See the above handy hint (for iTandCoffee Club members) for details of how to do this.
Not yet a member of our iTandCoffee Club?
The iTandCoffee Club is a paid subscription service that unlocks access to all sorts of handy hints, videos, guides, special offers, free sessions and more.
Find out more about The iTandCoffee Club here »
23/7/2017 0 Comments
At the July Free Friday, during the information session on 'The Cloud' and 'iCloud', we touched on the topic of using iCloud to share albums of photos.
We didn't have a lot of time to cover this in any detail during this session, so this week we have included a couple of Handy Hints for club members - one for Mac, and one for iPad and iPhone - on how to use iCloud Shared Albums.
What is an "iCloud Shared Album"?
An iCloud Shared Album is an album that you create in the 'Shared' area of your Photos app on the Mac or iPad/iPhone.
This 'Shared' area is an area of your iCloud that you can choose to 'turn on'. If you don't see it, you may not have chosen to enable it.
Albums that are created in this area can be then shared with other iCloud users, or even with those who don't have iCloud.
The great benefit of iCloud Shared Albums is that, by just adding photos to a shared album, others you nominate will be able to see the photos - without you have to text, email or use other ways of 'messaging' the photos to them.
While there are other 'cloud storage' options for your photos, the benefit of iCloud Shared Albums is that it is integrated with your Photos app - so that you can see all photos in one app, instead of having to use different apps (as would be the case if you share photos using another cloud service).
Members can find out more about iCloud Photo Sharing by selecting the below buttons. Not yet a member of The iTandCoffee Club? Find out more here ».
Related Handy Hints and Articles
Handy Hints - iPad and iPhone
Handy Hints - Mac
This question has been asked a few time this week, so I thought it worth re-publishing an article that was written in December last year.
In fact, it's an article that I wrote for my own Mum, who was really confused over messages appearing on her iPhone saying someone from 'St Kilda Rd' was trying to access one of her devices.
Here is a link to the article, for anyone suffering the same confusion.
11/7/2017 0 Comments
This has been a common problem encountered by so many iTandCoffee clients. In fact, we have already had seen two clients this week who have had the problem (and it's only Tuesday!).
Apple just won't accept my password!
The issue arises when 'two-factor authentication' has been enabled on an iOS 10 (or MacOS), but where other devices that use the same Apple ID are running an older version of iOS or OS-X.
The older versions of iOS and OS-X don't 'understand' the newer security steps that two-factor authentication bring.
As soon as two-factor authentication is enabled on one of their devices, our clients have found that their password keeps getting rejected on other devices - even though they know that the password is correct.
They get a message popping up on their 'up-to-date' iOS 10 device (or on their 'up-to-date' Mac) saying that someone is trying to access their account, with an 'Allow' (or 'Don't Allow') option.
When they choose 'Allow' to get the 6-digit two-factor authentication code, they find themselves stuck - because the device that rejected their password does not offer a place to enter this 6-digit code.
Instead, it just tells them that their password is incorrect.
Fear not! There is a solution
Fortunately, there is a relatively easy fix for this problem.
We covered this issue in our February 2017 Handy Hint newsletter. (Subscribe to our great Newsletter here so that you get to see FREE tips like this »)
This tip has since been moved to our Handy Hint Library, which is for iTandCoffee Club members. Here it is - if you are a Club member, just select the link to view the solution.
Not yet a member of The iTandCoffee Club?
Contact iTandCoffee on 1300 885 420 if you need help to solve this problem.
If you are 'not so local' and are not yet a member, why not join The iTandCoffee Club to gain access to our huge library of great tips like this.
Related Handy Hints and Articles
Handy Hints (for iTandCoffee Club members only)
Blog Articles (no membership required)
Call 1300 885 420
iTandCoffee Pty Ltd, 34 High St Glen Iris, VIC 3146 ACN: 606 340 434
© 2012-2017 iTandCoffee Pty Ltd. All rights reserved
© 2012-2017 iTandCoffee Pty Ltd. All rights reserved