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Tips, Tricks and Articles about your Technology

iPad, iPhone, Mac, Windows, Android, Office 365, Google services, iCloud, OneDrive, Dropbox, Apps, Social Media, Zoom, and more.

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15/8/2015 0 Comments

iCloud now allows you to recover lost data and documents

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I just saw an article, published overnight, about some new features now available in iCloud.

If you accidentally delete Contacts, Calendar entries, Reminders or files from your iCloud, you can get them back.

Here is the article published yesterday by Macworld.
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20/11/2014 0 Comments

When you accidentally delete something from your iPhone or iPad - can you get it back?

This week I had a visit from a client, who was desperate to recover some very important Notes that were inadvertently deleted from her iPhone.

She had visited the Genius Bar at the Apple Store, but was told that there was not really any way of recovering the information that she had lost.

So she came to see me to find out if there was any possibility of retrieving these lost Notes, especially given that she had regularly backed up her iPhone to iTunes on her Macbook as well as backing up to iCloud.

The answer is ... maybe!

While the iCloud backup is unlikely to be of any help in retrieving the lost Notes, it is possible that the lost data is still available in the iTunes backups that are saved to her Macbook.  So what's the difference between these two types of backup.

The below is taken from a article that talks about i-Device backups.  (Read more here if you are interested.)
... iTunes backups are different than iCloud backups. When you back up via iTunes, you’ll get a complete copy of all the data on your device so you can restore your device to the same exact state later. With iCloud, only “the most important data” on your device will be backed up to your iCloud account. For example, iCloud backups don’t include a complete copy of the music and videos on your device — but iTunes backups will. This allows you to save limited iCloud space and avoid having to upload and download huge amounts of data.
What this highlights is just how important it is to, if possible, regularly back up your iPhone and iPad to iTunes on a computer - so that you have a complete backup of your device should you ever need it - rather than just a partial iCloud backup.

Where are iTunes Backups stored on your computer


iTunes backups are saved away to an hidden area on your Mac or Windows computer.  In the case of this client's Mac, we could see all her iTunes backups in the folder

          ~/Library/Application Support/MobileSync/Backup

You can get to this hidden folder by opening Finder, then choosing Go from the menu bar and clicking on Go to Folder, and typing in the above path.  (Refer later for where to find the backup folders on Windows.)

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In that Backup folder, you will see a list of backup folders, which contains a heap of strangely named files that are actually the contents of the backup.  The Date Created for each of the folders in Backup provides you with the backup's date.  

(If you don't see Date Created in the columns provided, right-click on the column heading area and 'tick' the Date Created option from the list that drops down.  This will add the column to your Finder view.)

Below is a sample of my own iTunes backup folders.  I have clicked on the Date Created heading to sort the list of folders in descending Date Created order, so that the newest is at the top.

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When we looked at my client's backup folders on her Macbook in the same way, we were able to see that she had a backup from just before and after the date that she thinks she deleted the Notes.  So hope was restored.

But how can you then find what you need in the iTunes Backup


The question is then, how can she view the contents of her backup in a way that allows her to locate her missing Notes - given that there is nothing that would indicate which of the files in the relevant backup folder contains her deleted Notes. 

Double-clicking on a few files at random shows that these backup files are sometimes photos, sometimes text with gobbledy-gook - but finding a couple of Notes amongst thousands of files would be like finding a needle in a haystack.  (If you don't have much in your backup, this solution might be workable for finding a particular file.)

The easiest way to extract the information contained in this set of folders is to download a product  that allows you to view the contents of the backup.  

The particular product that I use for cases like this is Aiseesoft Mac Fonelab.  This app is not available from the Mac App Store, so must be downloaded from the Aiseesoft website.

Below is an image of the Fonelab screen.  In this image, the app is in the process of scanning my nominated iTunes backup to identify all the Photos, Contacts, Messages, Notes, etc.  Once it has finished this scanning, I will be able to look through what it found.
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The below images shows the list of the Notes that Fonelab found in my backup - I can view the content of each note and, if I choose, can 'recover' these notes to a specified Output folder.
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While this product is not cheap (right now, it is US$48.96), it can be a real lifesaver for those times that you lose something really important.

Some other options (which I have not tried myself, so cannot provide any recommendation) are:
  • iPhone Backup Extractor
  • iTunes Backup Viewer
  • iBackup Viewer 
  • Phone Rescue
So there is hope for my clients lost Notes, if she wants to invest in a product such as those described above.

Location of iTunes Backups on a Windows Computer (Windows Vista, 7 and 8)

         \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\


Related Handy Hints and Articles by iTandCoffee 

The below elated hints and articles have been published previously on the iTandCoffee website.  Blog Articles can be viewed by anyone, but Handy Hints can only be viewed by members of The iTandCoffee Club - why not join today to be able to view these great tips and hints any time.
iTunes and iCloud
  • Handy Hint 42: What to do when your iCloud is full
  • Handy Hint 59: My iPhone (or Mac) knows people's email addresses but my iPad doesn't!
  • Handy Hint 61: How can I find my misplaced iPad or iPhone when it is muted!?
  • Handy Hint 62: How can I reset or change my Apple ID's password?
  • Handy Hint 63: How do I stop the kids games from appearing on my iPad and iPhone?
  • Blog Article: Is iCloud Safe?
  • Blog Article: When your iCloud gets crowded!   The problem with sharing your iCloud ...
  • Blog Article: Who's got my iPhone?!!  Why are there strangers in my Photo Stream?
  • Blog Article: When your iPhone is lost or stolen 
  • Blog Article: When your photos are clogging up your iPhone or iPad
  • Blog Article: "Help!! I have forgotten my iPad's passcode!"   
Housekeeping - Data Storage, Backup, Battery, Deleting, Troubleshooting
  • Handy Hint 7:   Cleaning up your iPad/iPhone
  • Handy Hint 30: How do I quickly fix a mis-behaving app on my iPad or iPhone?
  • Handy Hint 26: How can I delete photos in bulk from my iPad/iPhone using Mac!
  • Handy Hint 27: Is there a way to quickly delete all photos from my iPhone or iPad (iOS 6 only)?  
  • Handy Hint 31: How can I delete photos from iPad & iPhone in bulk from Windows
  • Handy Hint 38: Manage your 3G and 4G data usage on your iPhone and iPad
  • Handy Hint 42: What to do when your iCloud is full
  • Handy Hint 45: Data gobblers on your iPad and iPhone
  • Handy Hint 56: A nifty trick for deleting all mail from a mailbox!
  • Handy Hint 64:  Where has my trash can gone for my Gmail Mail?
  • Handy Hint 77: Importing iPad and iPhone photos to a Windows computer
  • Blog article: Do I have to back up both my iPad and iPhone?  
  • Blog Article: How do I completely wipe my old iPhone or iPad before giving it to one of my kids?
  • Blog Article: Why does my iPad take so long to charge?
  • Blog Article: Apps that drain the life out of your iPhone and iPad battery
  • Blog Article: A great app for tracking data usage on your iPad and iPhone
  • Blog Article: Yet another tip for how to improve your battery life
  • Blog Article: More about fixing up battery issues after upgrade to iOS 8
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