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Tips, Tricks and Articles about your Technology

iPad, iPhone, Mac, Windows, Android, Office 365, Google services, iCloud, OneDrive, Dropbox, Apps, Social Media, Zoom, and more.

Join the iTandCoffee Club to read members-only tips on this page

26/12/2016 0 Comments

Discovering those hidden keys on the iPad and iPhone

Hidden keys on the iPad and iPhone
​Have you ever wondered how to quickly access symbols like £ and ¢ on your iPad and iPhone keyboard?  Or how you can include a º sign when describing the temperature?  

​This was the first handy hint published by iTandCoffee, way back in August 2013.  So, it is about time it was updated to reflect the lastest iPad and iPhone screens.

iTandCoffee Club members can view this members-only Handy Hint here.  It includes a short video, as well as text instructions (for those who prefer that format).

(Some of you will notice that I have also removed that incredibly annoying music at the start and end of the video.  Seemed really clever at the time, but is now just plain annoying!)

If you are not yet a member of The iTandCoffee Club, find out more here.


Related Handy Hints (for iTandCoffee Club Members only - find out more here)

  • Typing Shortcuts and how to avoid typing
  • Keyboard Stuff on your iPad
  • Oops - I didn't mean to delete that!  How to undo.
  • I want to put Emoji's in my texts
  • Discovering Predictive Text (new from iOS 8)
  • Have you found the Caps Lock on your iPad and iPhone's keyboard?
0 Comments

23/12/2016 0 Comments

The great set of topics covered at December's Free Friday at iTandCoffee

Thanks once again to all who came along to our Christmas Free Friday for iTandCoffee Club members, held on 16/12/16.   The video of this session is now available in the iTandCoffee club area - members can access it here.

We covered so many great topics - below is the list.
  • How to download a page from the Internet - iPhone, iPad and Mac
  • Taking a photo of what is on your screen (screenshot)  
  • ​Pairing a Bluetooth accessory with an iPhone
  • Why are messages not arriving until I get home? 
  • How to delete many emails at once from the iPhone and iPad. 
  • How many emails are kept by my device. 
  • Navigating the iTandCoffee website and club area.
  • Dealing with connectivity issues.  
  • Saving the iTandCoffee blog page as an app on the Home screen or as a Favourite in Safari. 
  • Safari Cookies & website data - what are they, what should your settings be.
  • Saving emails for later reference.
  • Going over your monthly mobile limit 
  • Stopping mail from ‘remembering’ wrong email addresses. 
  • Mac folders - finding a folder when adding an attachment.
  • Taking a screenshot on your Mac.
  • Discussion on accessing videos of classes 
  • A device that allows for storage of photos and videos for iPads and iPhones. 
  • Introducing a new iTandCoffee family member! 

Next Free Friday for iTandCoffee Club members ...

is on Friday February 10th at 12pm.  Get you bookings in early - this first session of 2017 is filling fast!   Book here ››

Recent Free Friday session videos (for iTandCoffee Club members)

  • Free Friday 26/8/2016     
  • Free Friday 16/9/2016     
  • Free Friday 21/10/2016     
  • Free Friday 18/11/16     
  • Free Friday 16/12/16     
0 Comments

12/12/2016 0 Comments

How to get back those Typing Shortcuts when they disappear from your Mac

Restoring text replacements on Mac
After update to MacOS Sierra on my iMac, I was really disappointed to find that my very long list of text replacements (or typing shortcuts) that I have built up over many years had DISAPPEARED!

I do so love my text replacements, which normally sync across all my devices via iCloud.  

For example, when I type litc, lynette@itandcoffee.com.au replaces this code - saving a lot of typing!

It seemed that nothing I did would bring back my list of replacements in System Preferences -> Keyboard -> Text.

I tried turning off iCloud Drive and turning it back on.  I tried the same on my iPhone. But nothing brought them back to my iMac.

The only way I could get back my list was to export them from my Macbook Air (by selected all in System Preferences -> Keyboard -> Text and dragging this list to my desktop. This created a file that I could then transfer to my Mac, and the 'drag in' to the same preferences area on my iMac.

Lo and behold, my text replacements were back!

Here is an article that covers this problem and solution - for anyone who wants to read more.
  • How to restore your text replacements (typing shortcuts) when they disappear    

If I only had a single Mac, I would have created a new User account on that Mac, sign in to my iCloud and only turn on iCloud Drive, to sync the iCloud text replacements to that new user account.  

Hopefully that would have allowed me to export the text replacements in the same way as described above - saving the exported file the 'Shared' area that I could then access from my main user account.  I hope that makes sense!  Let me know if that works for you!

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9/12/2016 0 Comments

Did you receive a heap of 'spam' Calendar invitations recently?

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Many iPad, iPhone and Mac users have reported that they have recently received a heap of 'spam' calendar invitation in their iCloud calendar.  

I have not suffered this problem yet, but would be curious to know of iTandCoffee clients or subscribers who have.  Leave a comment if this has happened to you.

If you have suffered this annoyance, here is an article about what you can do about it.
  • Get iCloud Calendar Spam Invites? How to Stop Them       ​​
Of course, if you need help with any of the suggestions from the article, don't hesitate to contact iTandCoffee to make an appointment - 1300 885 420 or bookings@itandcoffee.com.au                                                         


Related Handy Hints and Articles

​ ​Handy Hints (For iTandCoffee Club members only - find out more here.)
  • Quickly create an event in your iPad or iPhone's Calendar
  • 'Save The Date' provided in an email or message
  • The Week View on your iPhone's calendar
  • Creating and using multiple calendars
  • Making sure you never forget birthdays - using the Contacts app!
  • Dealing with missing and disappearing events in the Calendar
  • Controlling Facebook notifications about birthdays and events
  • Including or excluding Facebook information from Contacts and Calendar apps
  • How to ensure you know where to be and when - setting standard alerts for your Calendar events
Blog Articles
  • My iPhone tells me when it is time to leave for appointments - based on current traffic conditions
  • What happened to all the events in my Calendar?
  • Why do my iPhone's Calendar entries disappear after a month?   
  • My Apple devices remember birthdays!  But where do they come from?
0 Comments

8/12/2016 0 Comments

Please do not call the number on your screen!

Browser says to call 1800 number
A warning again to iTandCoffee clients and subscribers about staying safe online over the Christmas and New Year Period ...

If your iPad, iPhone, Mac or Windows computer (or any other device, for that matter) pops up a scary message saying that you have a virus and that you need to call a 1800 number, please DON’T CALL THE NUMBER.

I know I've mentioned this one only recently on this blog.  

I am including it again beause yet another iTandCoffee client was almost caught out by this scam this week.  Luckily the call to the number did not go through, and she contacted me before any damage was done.  But her Mac did pick up some nasty Adware that we had to remove.

PLEASE DO NOT CALL THE 1800 NUMBER if you get such a message on any of your devices or computer.

The scammers are trying to 
  1. Get you to let them 'remote login' to your Windows or Mac Device so that they can 'prove' you have a virus by showing you something that is not really a virus.  They will be very insistent!  (Note.  They cannot 'remote into' your iPad, so they will probably just try to insist that you have some sort of problem.)
  2. Steal information from your computer and see what you type.  If you are on the internet and the software they installed remains on your computer, they will retain this remote access until you remove it.
  3. Get you to hand over credit card details so that they can charge you for fixing the non-existent problems on your computer or mobile device.  Rest assured, they will find LOTS of non-existent problems that will be VERY EXPENSIVE to fix!

Here are are some past articles that tell you what to do if your web browser does get locked up by one of these scams, and how to get rid of any malware/adware that you may have inadvertently picked up:

  • What do do if your browser gives you a message saying you have a virus and to call a 1800 number
  • Help! My iPad's Safari has been locked by 'ransomware'. 
  • New Malware/Adware detection and removal product for Mac
  • Macs can catch viruses too!
  • How to deal with a Mac web browser that has been hijacked by ads!
  • What do you do when your Windows computer's web browser is hijacked by Ads

Need help?

If you are concerned you have been caught out by this, or need help to sort unlock your browser or deal with adware/malware, please contact iTandCoffee to make an appointment.  

We can walk you through what to do over the phone, or in-shop at 34 High Street Glen Iris, Victoria.  If you are in Melbourne, we can do a home visit to help sort you out.  

(Please note that charges apply for all appointments.)


Related handy hints and articles

Handy Hints  (For iTandCoffee Club members only - find out more here.)
  • Is your Mac at risk?  It's time to talk about protection
  • Make sure Safari on your iPhone and iPad is warning you about suspect websites
  • How do I stop my iPad or iPhone asking for a passcode every time it sleeps
  • Can others easily see your passwords on your iPad/iPhone?
  • How can I reset or change my Apple ID's password?
  • How to retrieve a forgotten Restrictions passcode for an iPad, iPhone or iPod Touch
  • Make sure Safari on your Mac warns you if you are accessing a suspect website.
  • Finding your 'lost' passwords in your Mac's Keychain​

Blog Articles
  • When a strange message appears in Facebook on your iPhone/iPad, and you don't want to press OK
  • An excellent article on how to ensure your security on Mac and iPhone/iPad
  • Is my Mac giving away my PayPal password?  Do I need anti-virus software?
  • How to stay safer online - adding an extra layer of protection
  • Is it antivirus software, or snake oil?
  • How to avoid Mac malware by using Gatekeeper and common sense - Macworld Australia
  • New Tor-powered backdoor malware, Backdoor.MAC.Eleanor, targets Macs - Macworld Australia
  • Password Keeper apps for iDevices
  • Something to consider if your kids know your iPad or iPhone passcode
  • A video that answers the question, "Where do I safely store all my passwords?".
  • Can't remember a password?  It may be saved away in your  Mac's Keychain!
0 Comments

5/12/2016 0 Comments

How do I speed up the startup of my Windows 10 computer?

Speeding up Windows 10 startup
Cynthia D asked iTandCoffee this week:  "Last year you gave me that for how to clean up my computer so it would be faster. And it worked amazingly!
​
I have tried to do it again but Windows has now upgraded to 10 and the configurations are all different and I can’t work out how to do it again.  Would you mind forwarding me your instructions I can use with windows 10 so I can have another clean out?"

How can you manage what processes are opened at each startup?

The article that Cynthia referred to was an iTandCoffee Hany Hint from a while back, that describes how to stop unnecessary processes from opening up on startup of the computer.  Here is that article, applicable to Windows 7 and earlier.
​
With Windows 10, accessing the list of 'startup' items is achieved differently.  Here is an article that covers this topic.

Related Handy Hints and Articles

  • ​My frustrations with Windows 10!       
  • What do you do when your Windows computer's web browser is hijacked by Ads     
  • How can I read windows mail files attached to my Mac Mail message?       
  • Getting edited iPhone (or iPad) photos across to your computer using iCloud Shared Streams 
  • Importing iPad and iPhone photos to a Windows computer     
  • Delete Photos from device using Windows   ​ ​
0 Comments

2/12/2016 0 Comments

Problems with syncing music across family devices

Nicole recently asked for assistance with an iTunes issue:  "We are having trouble with our music. Any purchases we make are not showing across our phones.”

We had recently sorted out her family's 'iCloud confusion', by giving each member of the family their very own Apple ID.  We then linked these Apple ID's together in iCloud as a Family (in Settings - iCloud - Family).

This allows all members of the family to share purchased content, and allows a parent to manage downloads/purchases by the children.  
If you have set up an iCloud Family, how do you then view the purchases that other members of the family have made under their own Apple ID?

​In the 
iTunes Store app on the iPhone or iPod touch, tap °°° (More) at the bottom right, then tap Purchased (see following images).    On the iPad, you will see the word Purchased at bottom right - tap this.
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Similarly, in the App Store, tap Purchased at bottom right on the iPad, or Updates then Purchased (top) on iPhone.

You will see then see your Family Purchases, allowing you to look at your own purchases, and those of  each member of your family.  You can then download anything you don’t have.

Related Handy Hints and Articles

Handy Hints
  • Send an iTunes Gift from your iPad or iPhone
  • How do I stop the kids games from appearing on my iPad and iPhone?
  • Managing subscriptions on your iPad and iPhone
  • How do I create a music playlist on my iPhone?             ​
  • Clearing up old  iTunes backups on your Mac to free up storage                ​

Blog Articles
  • How can I reset or change my Apple ID's password?​
  • Purchased music won't download to my iPhone and my Apple TV doesn't show any music
  • Fix the different volume levels on music tracks!  ​                        
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