Client Question: "My brother has given me his MacBook Pro - do I have to register change of ownership?"
If the Mac is recorded against your brother's Apple ID for support purposes, he can log in and disassociate it so that you could register it (if you wasn't) against your own Apple ID.
You can then (if you want to) associate it to your Apple ID for support purposes.
Not essential though.
Read about the Apple personal support site in this article ...
He would also need to sign out of his accounts in various places and wipe data and mail, remove his Keychain data,etc.
For further help with setting up a new or second-hand Mac, contact iTandCoffee on 1800 885 420.
When you upgrade your iPhone (or even iPad), you may want to pass your old one on to someone else - perhaps to one of the kids.
But how do you make sure that all your own information is removed from the device before passing it on?
The easiest way is to choose the Erase All Contents and Settings option, which can be found in
Settings -> General -> Reset
(which is the last option of the General set of options).
When you choose this option, you will be removing EVERYTHING from your device, so that it can be set up as a new device by someone else. If you have a passcode, you will need to enter this to proceed with the erasing. If you have set a Restrictions passcode, you will also have to enter this to proceed.
If you have Find My iPhone (or iPad) enabled in iCloud Settings on your device, you will be asked to enter your iCloud account's password in order to disable Find My iPhone.
This is a security precaution introduced in iOS 7, that prevents an unauthorised person from just wiping your phone and re-activating it - they will not be able to re-activate without entering your iCloud password, rendering it useless to them if they don't have this password!
How often have you found yourself in the situation where your iPhone or iPad is nearly out of battery, at a time when you desperately need it to be charged?! When you are on the go, or on a trip, this can happen to you at the most inopportune times.
The solution to this problem is simple - just carry a portable battery charger with you!
I have one in my handbag all the time. Not only is it useful for when I am on the go - it is also great for when I want to sit on the couch and use my low-on-battery device, without having to sit right next to a powerpoint to charge the device! It is also great to have in the car - there is often someone in our family who needs charging on long car trip!
Of course, there are iPhone cases that you can buy that have a built in additional battery (like that shown below). But these make your device a lot more bulky to carry around. And, they don't give you the flexibility to charge your iPad as well as your iPhone.
I prefer to use a separate charger that I just carry in a little purse in my handbag (along with a USB power cable), and that I can recharge overnight whenever I have used it during the day. Some portable charges have two USB ports, so that you can charge BOTH your iPad and iPhone at the same time.
Mine is a red morphie powerstation like that shown above right - I have had it for 2 years now and have been really happy with it. It can charge my iPad completely, or a couple of iPhones.
Just be aware that different charges can hold differing amounts of charge, and some will only partly charge an iPad. As a rule, the more you pay for the charger, the more it can charge.
With Fathers day coming up, this might an accessory that Dad could find really useful!
The quick answer is, "Yes you can!".
When you plug in your iPad to a car charger however, you will see the 'Not Charging' message at the top right, which seems to indicate the opposite! However, the iPad should gradually charge - just not very quickly, and perhaps not at all if you are simultaneously using it for something like Maps or Music.
Do you have to enter a code to unlock your SIM every time you turn your iPhone back on?
This can be annoying, but is something you can turn off from Settings.
By default, when your Gmail account was first installed on your device, it may have set itself up with an option to 'Archive' your emails instead of 'Deleting' them - hence the appearance of the 'archive box' instead of the trash can.
If you are an iTandCoffee Club member, you can find out how to turn that 'Archive' box into a Trash can.
If you are not yet a member, why not join today!?
She responded to that text, then received the following email. But she was suspicious about several things - not the least of which was the offer to pay more than the listed price, and the insistent requests around using PayPal.
You guessed it! Another scam.
When I looked into this one on behalf of my friend (mainly to understand what they scammers were going to try to do!), I found another person who described online what would have happened had my friend continued the selling process with the scammer. She would have a received an email like that below.
So, their scam is to tell you that they are transferring you some extra money so that you can pay some other fee on their behalf. You will get a fake email from them that looks like a PayPal email, 'confirming' the payment'. And you will then be asked to pay that extra amount to a nominated account, out of your own funds.
Once again, beware online! For more details about this particular scam, refer to the following links.
In the previous article on this blog, I talked about using your iPad and iPhone as a document scanner.
Sometimes though, you will need a higher quality scanner - for example for scanning your precious family photos. I often get asked about what I use for scanning photos, because many people I see now only have iPads or iPhones, so need a scanner that they can use with those devices.
Well, here is a product that allows you to easily scan your photos (and documents) direct onto your iPad or iPhone! It is the Kaiser Baas WiFi Photo and Document Scanner.
I have the previous version of this scanner, and I just love how the images magically appear on my iPad when I scan - I just needed to download a free app called iScan.
The scanned photos are saved directly to your Photos app. If you have Photo Stream turned on, these photos will then also magically appear on any computer that you ave connected to this same Photo Stream. Perfect!
E-Store currently has this scanner advertised at $179, which is up to $20 less than other retailers.
I must say, my latest printer (which is an Espon WP-4950), makes scanning relatively easy.
Even so, I only really use its scanner when I need to scan a multi-page document (given that this printer/scanner has a document feeder and can fairly quickly scan multiple 2-sided pages into a single document).
But when I need to scan just an individual document, or perhaps a document that only has a couple of pages, I prefer to do this using my iPhone (or iPad), using a 'scanning' app that I have on these devices!
These scanning apps are great!
From within the app, you take a photo of your document, and the app will automatically crop the image to just show just the document - it will even remove any shadows and other unnecessary bits of the document image so that it looks like a scanned document, rather than a photo of a document.
For several years now, the app I have happily used on my iPhone is one called TurboScan by Piksoft (an iPhone app which is currently $3.79 from the App Store).
Another iPhone app that I downloaded recently was Scanner+ Pro (which is now $4.99) - it looks very good as well. As is WorldScan Pro ($3.79).
All of these apps allow you to easily scan a multi-page documents, and easily crop your documents as required. You can even choose between black and white and colour scans.
Of course, there are others scanning apps that are designed for iPads, for those of you who don't have an iPhone.
And if you don't want to spend any money, there also many free scanning apps in the App Store. I have not tried any of these free apps, but why not download a couple and see if they meet your needs? You can always easily delete them from your device if they are not suitable.
But I certainly think that an investment of under $5 is well worthwhile if it saves you from having to use a separate scanner - especially if you don't already have one, or find yours too difficult to use!
Go to the Gmail website, and sign in with your email and password.
Click on your photo (if there is one) or the ‘blue person circle' on the right hand side.
Click on Account., then click on Security.
To change your password, select Change password
Enable 2-step Verification and follow instructions.
Have you been scammed by an email from a friend?
There has been a wave of phishing emails going around lately, targeting peoples’ email accounts and tricking people into logging into their accounts via ‘spoofed’ web pages that look like webmail logins from their mail host. A significant number of iTandCoffee clients have been taken in by this scam.
One of the key reasons people have fallen for this one is that the email has come from someone they know (who has previously fallen for the same scam), so looks like a trust-worthy email. They think that they have been sent a message or a document from the person, and that they are logging in to their account so that they can view what they have been sent.
As soon as they log in, they give away their email account’s password and allow the scammers to send phishing emails to all their contacts - so more people can be taken in by the same scam.
If the victim does not reset their email password very quickly, they may find themselves locked out of their own mail account!
They have also then given the scammers access to all sorts of confidential information held in their mail account, and perhaps left themselves open to further attack through online account password resets and much more.
Critically, they may have used the same password for other online accounts - so by giving away one account’s login details, they may have inadvertently given these undesirables access to so much more!
Protect yourself now - change your password/s
It is essential that, if you think you may have been the victim of such an attack, you change your email account’s password immediately. And, while you are at it, make sure you change the password on any other online account for which you have used the same email address and password combination.
When you change your email account's password, it is highly recommended that you also set up a feature called 2-step authentication (if your email host provides this).
In the remainder of this article, we will look at how to do this for your Hotmail, Live, Outlook and Bigpond accounts (for Bigpond accounts created since 2011) - or for any other account that is hosted by Microsoft. (Similar steps apply for Gmail, iCloud (Apple), Yahoo and other email accounts - the website you go to will be different though.)
To set up 2-step authentication for all accounts that are hosted by Microsoft, you need to log into your account via your web browser (which we will describe in more detail shortly).
This is also where you go to to change the password of your hotmail.com, live.com or outlook.com email address.
For email accounts that are hosted by Microsoft, but are operated by businesses or other ISP’s, you will need change your password in a different place. For example, for Bigpond mail account holders, you will need to log in to your Bigpond account via the Telstra website, and change the password there.
(Some background: hotmail.com and live.com accounts are now considered Microsoft accounts, but still have their @hotmail.com and @live.com suffixes. Other mail providers are also using Microsoft to host their mail - for example, newer @bigpond.com mail accounts are hosted by Microsoft, so webmail for these accounts is accessed using the Microsoft mail website. Telstra started hosting their new mail accounts with Microsoft after about 2011.)
Securing your Hotmail, Live, Outlook - all Microsoft mail
Visit https://login.live.com and sign in with your email address and password.
Click on your account name at the top right to see the set of options shown below, then click on Account Settings.
To change your password and/or set up two-step authentication, click on Security & password.
(Note. If you are concerned about fraudulent activity on your account, click on the Recent Activity option to see details of attempted accesses to your account.)
You will then be taken through a series of screens that help you set up the improved security on your account. There is even an app (Google Authenticator) you can install on your Smartphone or Tablet to provide a security code every time you log in.
We will not go through all the steps in this setup, as they are quite self-explanatory. (But if you do get stuck, make a time to see iTandCoffee to assist you with this setup.)
Logging into your account with 2-setup Authentication
Once you have set up 2-step Authentication, the next time you log into your account you will be asked to enter the verification code that has been provided to you.
If you chose to use the ‘Authenticator’ app on your Smartphone, your screen will look like that below. Open the Authenticator app on your Smartphone or tablet. A code will appear - enter that into the Code text box.
If you asked for authentication via SMS, you will need to check your phone and enter the code shown there.
If you have provided several options for provision of the security code, you will be able to choose which form of authentication you wish to use this time.
Defining ‘Trusted’ devices
You can specify that a particular device is a ‘trusted’ device, and that you don’t need the be asked for a security code every time that device accesses your mail account.
When you enter your the provided verification code during login, just tick the box below to say that you sign in frequently on this device.
From that point on, you will only need your password to log into your mail account from that device.
Need more information?
So, hopefully that gives you enough information to set up your improved email account security for Microsoft accounts.
iTandCoffee can provide further help for anyone who has difficulty with any of the above - call 1300 885 420 to make a time, or email email@example.com
BEWARE IF YOU RECEIVE AN EMAIL SAYING A FRIEND WANTS TO SHARE A DOCUMENT WITH YOU (or any other email that asks you to log into your Gmail or other email account)!
In the past few days, a multitude of iTandCoffee clients have been caught out by a Phishing email that looks quite convincing. As a result they have given away their email address and password to those that sent the email!
The email that they received was from someone they knew, so looked like it could be legitimate. It said that there is a document that the person wants to share with them, and includes a link to that document. Or it said that the person wished to share a message with them - just click the link!
For the case where the email supposedly had a document, the link took them to a screen like that shown below, showing that there is a PDF document to be downloaded and viewed. It looked like screen from Google.
When they clicked the 'Download pdf' button, they were taken to a login screen that looks like that below. It looked quick authentic, so they chose the Gmail option (as they had Gmail email addresses, which then asked them to log in to their Gmail account to view the attached document.
After entering these details, they either got a login screen asking them to log into their Gmail account or, if they were already logged in to their Google account, they were taken to Google Drive and shown their own set of documents (if they had any).
Unfortunately, as soon as they had entered their gmail address and password, they had given away these details to the seedy individuals who sent the email.
A similar email takes the victim to a screen that appears to be an iCloud login screen. This scam is very clever, as it looks at your email address and takes you to a different page depending on the type of email account you have!
This type of email is known as a 'Phishing' email.
It's purpose is to get to to enter some confidential security information for an account (and perhaps other confidential information). They can then access that account and use it to do various things - such as sent SPAM and Phishing emails to people in your address book. These emails will look like they came from you and can result in others falling for the same scam.
With access to your email account and password, they could also reset your password so that you can't access it, and arrange password resets for other accounts that use this email address. They can also access all sorts of confidential information that be in your email account.
Of course, if the same email address and password has been used to set up other online accounts (eBay, PayPal, iCloud, iTunes, etc), the scammer can also gain easy access to these accounts.
What do you do when this happens?
We'll shortly publish more articles about how to reset you email password and set up a feature called two-step authentication. Keep an eye out for these articles on the iTandCoffee Blog.
I have lost count of the number of clients that I have seen recently who are in an iCloud tangle because they are ‘sharing’ an iCloud account with another person (and sometimes with more than one person).
They end up deleting each other's Contacts and Calendar events, perhaps getting each other’s messages and photos, and often have run out of space in iCloud. Unless you really do want to share your calendar, contacts, notes, reminders, photos, messages, etc with someone else, do not use the same Apple ID for iCloud as any other person because
iCloud accounts are not meant to be shared!
It is OK to have an iTunes and App Store account (Apple ID) that you share with others in your family - this will save you having to purchase music, movies, books, apps, etc multiple times. But iCloud is different. You should have your very own Apple ID for iCloud - which can be an email address that belongs to you (and is not used for iCloud by anyone else), or can be a free Apple iCloud email address that you can easily set up.
iCloud accounts are designed to be associated with one person - to allow that person to sync their important data (contacts, calendar entries, notes, reminders, photos) between their devices and, if desired, to back up each Apple mobile device belonging to that person.
I like to picture an Apple shaped cloud floating above me wherever it go. This cloud is labelled with my email address to identify it as mine and mine alone. My husband Jim and son Jacob have their own iCloud clouds, since I don't want their data to be mixed up with mine.
When I do things on one device - for example, add a calendar event or contact, or take a photo - that 'thing' will appear magically on my other devices (but not on their devices).
Not only that, my iCloud cloud will hold on to this information - so if a major act of God leaves me with no iPad, iPhone or computer, my information is still safely floating up there in my cloud - waiting for me to get a new device. The minute I tell that new device about my 'cloud', all of the important information that is sync'd to my iCloud will downloaded onto my new device. And because I also back up my iPad and iPhone to my iCloud, I will can restore all my photos, messages and app data to the new device - ready to pick up where I left off.
Just be careful when you try to unravel any existing iCloud tangle, as you may end up unintentionally removing your own important information from your iPhone or iPad.
iTandCoffee can help sort out any iCloud mess in your family. Just call 1300 885 420.
Call 1300 885 420
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