Thanks to Francine and Bernadette who emailed me about this article from News.com.au.
It describes how a 'games site', one that comes up as top result in Google when typing the simple phrase 'funny games', includes all sorts of games to entice kids. But it also includes 'sex games' and other nasty content.
When I clicked on the top search result (as shown in the image below), I must say that the page stood out immediately as being quite 'dodgy', as the 'League of Angels' game image looked like something from an adult website (and not a kid's website). (These images change each time you refresh the page, so the image is not always as racy as the image shown here.
The good news is that Parental Controls that filter adult content WILL block this page.
So, there is another good reason to get those Parental Controls set up - here is how to do this on iPad/iPhone, and on Mac.
Related articles from iTandCoffee
27/8/2016 0 Comments
Here are a couple of videos that show how to set up 'parental controls' to limit what websites kids can access on an iOS device and on a Mac.
These two videos are included in another blog article this week (Here's a word you should consider typing on any computer, tablet or smartphone your child (or grandchild) uses ...), but I figure it is worth pulling them out into their own article for those who don't read the other article.
It is really very quick and easy to make a simple change that can stop inappropriate content from popping up in Safari on your child's device.
Instructions for restricting websites on an iPad, iPhone and iPod Touch (7.9MB, 2m13s)
iTandCoffee regularly comes across clients who do not know the passcode for the Restrictions area of their (or their child's) iPad, iPhone or iPod touch.
The consequence of this is that it is not possible to change any Restrictions already established, and it is not possible to easily 'reset' the device to its factory settings - for example, when passing on the device to someone else.
So, what do you do if an i-Device has an unknown Restrictions passcode?
iTandCoffee can assist with this. We have a special tool that allows the Restrictions passcode to be retrieved.
If you would like iTandCoffee to determine the Restrictions passcode of a device that you own, please contact us on 1300 885 420 or email firstname.lastname@example.org to arrange an appointment time. (iTandCoffee is in Glen Iris, Melbourne.)
What tool allows the Restrictions passcode to be decoded?
Thanks to everyone who came along to iTandCoffee's Free Friday session on 26/8. I so love these one-hour question and answer sessions!
I know there were quite of few of you who wanted to come along but were unable to get there. The good news is that this session was videoed, and is now available for iTandCoffee Club members to watch online. (If you are not yet a member, why not join today to gain access to great content like this.)
Here is a summary of the topics that we covered - we got through quite a lot in the one hour!
Apple has rushed out another security update for iOS (for our iPhones, iPads and iPod Touches), and has advised that devices should be updated as soon as possible.
iOS 9.3.5 apparently patches a potential security hole - one that, in reality, is unlikely to effect the likes of you and I, but one can never be too safe in this internet connected world.
Here is an article about this update from Macworld for those who want to read more:
"When used together, the exploits allow someone to hijack an iOS device and control or monitor it remotely. Hijackers would have access to the device’s camera and microphone, and could capture audio calls even in otherwise end-to-end secured apps like WhatsApp. They could also grab stored images, tracking movements, and retrieve files."
To apply this update, go to Setting -> General -> Software Update, and choose 'Download and Install' or "install'. Make sure you are connected to a WiFi network when you do this - updates cannot be done over 3G/4G.
26/8/2016 1 Comment
A client who has received the notification that her Telstra Mail move is coming up soon has asked iTandCoffee if the new Telstra Mail service will resolve the problems she has previously had with sending her Bigpond emails when she is overseas (or just on an internet connection provided by a different ISP).
(For background information about the Telstra email changes, check out another recent iTandCoffee article "Telstra Mail changes and how they affect Bigpond email accounts".)
The good news is that the new Telstra Mail service does resolve the issue with sending from overseas, for those of us who had the old-style 'Pop' email account and previously incurred problems.
However, there is a 'but' to this answer.
22/8/2016 0 Comments
Here's something that every parent should try on any computer, tablet or smartphone that a child uses.
Before you actually do as I suggest in this article, there needs to be a warning. You may find yourself needing to avert your eyes in disgust. And make sure no child is looking over your shoulder when you do this.
Let's back-track a minute, so that I can explain why I want you to do something that might cause you disgust.
Curiosity, when mixed with Google, can be very dangerous
Please beware of a scam that impacted an iTandCoffee client this week.
This client had recently moved into a house in Balwyn and had asked iTandCoffee to hook up her new Telstra modem/router so she could start using the internet service at the house.
This all went well and she had been accessing the internet without a problem. However, a few days later, she got her account from Telstra - and found that Telstra was now charging her for two Broadband services instead of one.
The wash-up of whatever conversation she had with Telstra was that her internet service was disconnected completely this week on Tuesday.
When this happened, she contacted me again for advice - which was that she would probably be best to brave the Telstra shop to see if they could help resolve whatever had gone awry. Painful, but probably better than trying to resolve this by phone.
'NBN' to the rescue - supposedly!
A subsequent text from this client the next day stated that she had decided she would 'ditch' Telstra, as she had just found out that, co-incidentally and almost miraculously, 'the NBN is coming on Thursday'.
This surprised me greatly, because I did not think that there were any plans in the near future for the NBN rollout in her area.
I double-checked this on the NBN website's rollout map, advised her of my concern that she had been advised incorrectly, and asked who had told her this.
When she finally texted me back, she said that she had just had 'the NBN man' at her house for over an hour. Not only that, she had arranged for him to come back tomorrow (Thursday 11th) to connect both her and her 90 year old neighbour to the NBN!
Apparently, this guy had come to her front door a week earlier, so she had decided to call him after the Telstra internet problem started.
I suggested that I was concerned it sounded very much like a scam. The company he said he works for has no website or entry in the White Pages.
Was it a scam?
Heeding this warning, the client called ScamWatch on 1300 795 995. She was advised to call the police immediately!
Needless to say, the NBN did not come to this poor lady's street on Thursday this week, and she will still need to visit the Telstra Shop to attempt to get her internet problems resolved.
Be alert to scams like this
As per the usual warnings in the iTandCoffee Blog and fortnightly Newsletter (subscribe here if you don't receive this yet - it's free), be suspicious of unsolicited door knockers, callers and emails.
It is always better to be safe than sorry. Visit the Scamwatch website to check for any known scams, or call 1300 795 995 to check. Alternatively, send iTandCoffee a query at email@example.com.
For more information about this particular scam, here is the Scamwatch article from last year .
7/8/2016 0 Comments
You have probably all heard the younger generations referred to as the 'digital natives' - and many of us assume that being a 'digital native' equates to being 'tech-savvy'.
What does it mean to be a 'digital native'?
The website techopdia.com says
A digital native is an individual who was born after the widespread adoption of digital technology. The term digital native doesn't refer to a particular generation. Instead, it is a catch-all category for children who have grown up using technology like the Internet, computers and mobile devices. This exposure to technology in the early years is believed to give digital natives a greater familiarity withand understanding of technology than people who were born before it was widespread.
Our 'digital natives' understand the jargon of this technology-driven world, and are very quick and nimble at navigating their way around their mobile devices and, often, computers. They are right into social media and get so much of their information about the world from apps like Facebook and Twitter. For many, that's about where it ends.
Even digital natives can be caught out by scammers
When it comes to staying safe online and protecting their valuable devices and data, it can be quite frightening to see how un-tech-savvy (is that a word?) our digital natives can be.
Here's a case in point: In the last week, the 23 year old 'digital native' son of a client of iTandCoffee managed to get himself scammed by (supposedly) an 'Apple Support' call centre, who told him he had a virus on his computer that they needed to remove for him.
A screen locked up the web browser and advised of a virus
It had all started when he had been on a website that popped up a window that locked up his screen, and told him he had to call a 1800 number to get support - which, unfortunately, he did.
7/8/2016 0 Comments
In another recent article on the blog, I told the story of a young man whose Mac Safari session had appeared to be under attack - locking up and preventing him from doing any web browsing.
Even if he closed Safari, even when he restarted his Mac, he could not stop this nasty screen taking over his browsing session.
This is a form of Malware, and to stop it occurring, it is necessary to access Safari Preferences and Remove Website Data ...
However, how do you get into the Safari preferences if this screen keep taking over and preventing any selection of Safari options?
Find out how to resolve this sort of problem in this week's Handy Hint, for iTandCoffee Club Members.
What's on at iTandCoffee ?
Join us for a short, fun 'topic of the day' classes known as PTT sessions (Personal Training for your Technology fitness!) - these are run on a regular basis. Or join any of our other classes shown below to learn so much about your technology.
If you have questions, why not join our The iTandCoffee Club to attend fun and informative 'user group' meetings.
All classes are run as online classes (using Zoom) which means you can attend from anywhere.
27 Sycamore St, Camberwell, Victoria Australia
Call 1300 885 420
to book an appointment or class, or to enquire about our services and products
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Seniors Card holders qualify for a 10% discount on all classes booked and paid for online (excludes PTT sessions and classes already discounted during COVID-19 crisis). To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now.
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