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Tips, Tricks and Articles about your Technology

iPad, iPhone, Mac, Windows, Android, Office 365, Google services, iCloud, OneDrive, Dropbox, Apps, Social Media, Zoom, and more.

Join the iTandCoffee Club to read members-only tips on this page

24/2/2021 0 Comments

How to deal with a full Mailbox - and prevent it filling up in future

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Image by gabrielle_cc from Pixabay
This past fortnight has seen quite a focus on Mail, both through our Let's Talk About ... sessions and appointments with clients. 

One of the key issues that I have dealt with multiple times recently is the issue of a Full Mailbox - where your allocation of storage, as provided by your Mail provider (eg. Telstra, Optus, Gmail), has been fully used up. As a result, you may no longer be able to send or receive any emails.

I find that the two most common providers in discussions about full mailboxes are Telstra and Optus (with Gmail a distant third).

So how do you check the storage of accounts like Optusnet, Telstra or Gmail, to see how much you have left? How do you clear out this storage? And how do you prevent it from filling up in future?

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12/2/2021 0 Comments

Mail crashes every time I open it. How do I fix this?

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Image by Marcel Langthim from Pixabay 
An iTandCoffee client was this week having a big problem with her Mail app on the Mac - where every time she opened Mail, it would immediately crash, making it un-usable.

There was such a quick fix for this problem, one that is worth filing away for future reference if you have an app that crashes when it is opened.

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15/1/2021 0 Comments

How do I save an image (or video) received in an email to my Photos library?

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Image by Free-Photos from Pixabay
This question was asked this week by Club member Margaret B as part of a remote support appointment. I promised to included the answer in this week's newsletter, in case anyone else is having difficulty with this.

The questions was: How do you save an image that you receive in an email?

​In older versions of iOS, you used to have the Save Image/s option in the 'Reply' set of option. But that option is no longer there. So where is it?
​

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25/11/2020 0 Comments

Mac Mail is constantly crashing

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Image by Mediamodifier from Pixabay
Just this week, iTandCoffee has assisted two different clients who had the same problem - that their Mac Mail app just constantly crashed. Every time they clicked the Inbox, the app would immediately close.

Both clients had the same operating system - OS-X El Capitan. Here's what we had to do to fix the problem.

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14/5/2020 0 Comments

Why you should think twice before unsubscribing from Junk emails

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(This article was first published 12 months ago. I am re-publishing this one for my Dad, after having a discussion this week about how to unsubscribe from marketing emails, but not from 'spam' emails.)

Only yesterday, I saw a client who was frustrated by the amount of SPAM/Junk email that she receives every day. 

She told me that she has ‘unsubscribed’ from so many of them, this just seems to generate more Junk.

​Unfortunately, the ‘unsubscribing’ from the junk emails may be the very thing that is causing further junk.
​
You should only ever unsubscribe from emails that come from businesses you know are legitimate - and even then, make sure that the email is truly from that business.

Unsubscribing from unsolicited emails only serves to notify the sender that you are a legitimate email address - something they may not have known, given that they will (most likely) be working from a list received illegally.  That makes you a much more attractive target for future junk and phishing/malware emails.

Instead of unsubscribing from such emails, simply mark them as Junk or move them to your Junk mailbox.  By marking them as Junk, you are helping to send a message to the rest of the 'internet' that the sender is not trustworthy.

Here is a recent article on this very topic:  Unsubscribing From Unwanted Email Carries Risks

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22/4/2020 0 Comments

How do you get back to the top of your Inbox really quickly

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Club member Bruce B has asked today if there is a way that you can get back to the top of your Inbox without having to swipe repetitively. 

The good news is that there is.

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20/4/2020 2 Comments

Where is my Bin in Mail on the iPhone (or iPad)? I have a box instead

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US Department of Veteran Affairs [Public domain]
This is one that I publish regularly, as it features in so many iTandCoffee support appointments and Q&A sessions.

If you use the Mail app on the iPad and iPhone, particularly if you are a Gmail user, you may find that you can't seem to permanently delete your emails - that you have a 'box' symbol instead of a bin.

This box symbol represents the 'Archive' function, not deletion. The messages you archive go into the All Mail mailbox instead of the 'Bin' or 'Trash'.

So, how can you change the Archive symbol to the 'Bin' symbol so that you can permanently delete messages?
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30/10/2019 0 Comments

A great new feature of Mail in iOS 13 is sooooo handy!

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I know that I have cautioned everyone about issues with iOS 13, but there is a new feature that is really handy in the Mail app.

You can now scan a document (single or multi-page) straight into an email in the Mail app - using a new 'scan' feature that is able to detect document edges and automatically scan/crop and create a single or multi-page PDF. 

With a feature like this build right in to your iPhone (and iPad), there should be very little (or no) need for a separate scanning device these days. I have a scanner built into my printer, but never use it any more.

​Interested in finding out more about this one?

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19/9/2019 0 Comments

How to stop Mail from showing old or incorrect email addresses in the suggestions

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If you have ever emailed a particular email address from your Mail app - or received an email from that email address - your Mail app will keep a 'memory' of those email addresses.

While this can be very handy when you are drafting an email, allowing suggestions to appear as you start typing the email address, it can also be a cause of frustration and confusion if more than one suggestion appears for the person you are emailing - especially if you are not sure which one is correct or the latest.

If you have ever spelled an email address incorrectly, this email may show in the list of suggestions.

Even if you have removed an old email address for the person from your Contacts (or perhaps have removed the person completely), the old email address may still appear when you type a few characters of the person's name.

So how do you get rid of any email addresses that you no longer want to see in Mail's suggestion?

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22/8/2019 0 Comments

How to sign a document that is not in PDF format on your iPad and iPhone

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At the iPad and iPhone User Group this month, we looked at how you can sign a PDF on your iPad/iPhone using your finger or a stylus, and send the document back to whence it came!

One of the attendees had a document that she needed to sign and return to her travel agent - but found that the document was in .doc (ie Word) format instead of PDF.  She could tap it to download and view, but could not use the markup feature to add her signature.

We looked at how she could easily turn that 'non-PDF' document into a PDF, so that she could then add her signature, and send it back to her travel agent.

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