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 In a week that featured multiple clients with problems sending emails - which, co-incidentally were all Bigpond emails - one client had an issue where, all of a sudden, her Outlook for Windows app would not allow her to send emails
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 A client at iTandCoffee today had a puzzling error on her iPhone that was preventing her from sending any emails from her Bigpond email account.
The error she started getting only a few days earlier was 'The recipient "recipient-email-address" was rejected by the server because it does not allow relaying'.  Just yesterday, I met with a client who had suffered a business disaster. The web developer who looked after hosting of her website and her mail had suffered a major cyber-attack, one that resulted in the loss of not only her complete website, but also all of her business mail.
Because her Mail account was installed as an IMAP style of mail account, one that synchronises across all devices, the loss of the mail by her mail host meant that she also lost the mail from the iPad and iPhone on which she relies for all her business communications. While the loss of the email history is a disaster for her, even more of disaster is the loss of the contact information that was held in that mail.  Many Telstra Bigpond email users have the frustration of having to manage their mail on multiple device. When they read, delete or send an email on one device, this does not reflect on their other device/s. This type of email account is called POP.
These days, most people prefer mail accounts to be of the type IMAP. IMAP mail accounts synchronise between all devices, so that you don't have to 'double-handle' your mail, and so that you can see your sent mail on all your devices. The Webmail version of the mail account (which you can access via your web browser) shows the same set of mail as your device/s. Some mail services support both POP and IMAP. It is how your mail account is installed on your device that determines whether it will be a POP or IMAP style account - and therefore whether your mail will sync across devices.
In a separate article we looked at how to send a Word document from the Word App on the iPad and iPhone.
But how do you do the same from the Pages app on these devices?
At times, there are emails that we send that are very important - emails for which we anxiously await a reply.
Wouldn't it be nice if you could receive a special alert when a response to such an email is received? While I don't mind hearing a sound when each email is received, I do not want see notification 'banners' for all my emails. Nor do I want email notifications appearing on my lock screen and in the notification history. It would just get annoying, given the number of emails that arrive each day. However, there are occasional email responses that I want to be notified about. If you are a user of the Mail app on the iPad and iPhone, there is a symbol that you may never have noticed, on that allows you to indicate that you want a special alert when you receive a reply to a particular email.
This is a question I get asked so often. On a Windows or Mac computer, it is possible to organise all your files - of any type - into folders and sub-folders, and find them when you need them.
If you receive an file in an email on an iPad or iPhone, where can you save that file? Of course, images can be saved to the Photos app - but where do you save Word, Excel, Powerpoint, PDF and other types of files and organise them into some sort of folder structure. We answer this question is this week's Handy Hint video. 16/2/2018 2 Comments Some great work from our new iTandCoffee team member ... (and a great iOS Mail tip!) You will probably have been aware from previous articles that the iTandCoffee business is now very much a family affair - with three members of the Coulston family now working in the business.
 Have you ever noticed that you seem to lose emails that you don't remember ever deleting on your iPad iPhone? Perhaps, when you go searching for them, you find them in the 'bin' mailbox and wonder how they got there?
This may be due to a setting on your iPad or iPhone, one which results in the deletion of several emails when you think you are just deleting one. Find out more about this setting, and how to ensure that you only delete intended emails, in this week's handy hint.  Did you know that the Mail app on the Mac has some beautiful 'stationary' templates, allowing you to send an email like that one above? There are templates for birthday invitations, announcements, photos, and more. This topic is covered by a video tutorial, taken from the 'Getting to Know your Mac' set of tutorials. It is included as this week's Mac Handy Hint for iTandCoffee Club members Membership has great benefits! Are you interested in learning more about The iTandCoffee Club and the great content, services and members-only offers that membership brings? Related Handy Hints (available for iTandCoffee Club members)
From the 'Getting to Know your Mac' tutorial series |
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