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 This past fortnight has seen quite a focus on Mail, both through our Let's Talk About ... sessions and appointments with clients.
One of the key issues that I have dealt with multiple times recently is the issue of a Full Mailbox - where your allocation of storage, as provided by your Mail provider (eg. Telstra, Optus, Gmail), has been fully used up. As a result, you may no longer be able to send or receive any emails. I find that the two most common providers in discussions about full mailboxes are Telstra and Optus (with Gmail a distant third). So how do you check the storage of accounts like Optusnet, Telstra or Gmail, to see how much you have left? How do you clear out this storage? And how do you prevent it from filling up in future?
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Image by Marcel Langthim from Pixabay
An iTandCoffee client was this week having a big problem with her Mail app on the Mac - where every time she opened Mail, it would immediately crash, making it un-usable.
There was such a quick fix for this problem, one that is worth filing away for future reference if you have an app that crashes when it is opened. 
This question was asked this week by Club member Margaret B as part of a remote support appointment. I promised to included the answer in this week's newsletter, in case anyone else is having difficulty with this.
The questions was: How do you save an image that you receive in an email? In older versions of iOS, you used to have the Save Image/s option in the 'Reply' set of option. But that option is no longer there. So where is it? 25/11/2020 0 Comments Mac Mail is constantly crashing Just this week, iTandCoffee has assisted two different clients who had the same problem - that their Mac Mail app just constantly crashed. Every time they clicked the Inbox, the app would immediately close.
Both clients had the same operating system - OS-X El Capitan. Here's what we had to do to fix the problem. 
(This article was first published 12 months ago. I am re-publishing this one for my Dad, after having a discussion this week about how to unsubscribe from marketing emails, but not from 'spam' emails.)
Only yesterday, I saw a client who was frustrated by the amount of SPAM/Junk email that she receives every day. She told me that she has ‘unsubscribed’ from so many of them, this just seems to generate more Junk. Unfortunately, the ‘unsubscribing’ from the junk emails may be the very thing that is causing further junk. You should only ever unsubscribe from emails that come from businesses you know are legitimate - and even then, make sure that the email is truly from that business. Unsubscribing from unsolicited emails only serves to notify the sender that you are a legitimate email address - something they may not have known, given that they will (most likely) be working from a list received illegally. That makes you a much more attractive target for future junk and phishing/malware emails. Instead of unsubscribing from such emails, simply mark them as Junk or move them to your Junk mailbox. By marking them as Junk, you are helping to send a message to the rest of the 'internet' that the sender is not trustworthy. Here is a recent article on this very topic: Unsubscribing From Unwanted Email Carries Risks  Club member Bruce B has asked today if there is a way that you can get back to the top of your Inbox without having to swipe repetitively.
The good news is that there is. 
I know that I have cautioned everyone about issues with iOS 13, but there is a new feature that is really handy in the Mail app.
You can now scan a document (single or multi-page) straight into an email in the Mail app - using a new 'scan' feature that is able to detect document edges and automatically scan/crop and create a single or multi-page PDF. With a feature like this build right in to your iPhone (and iPad), there should be very little (or no) need for a separate scanning device these days. I have a scanner built into my printer, but never use it any more. Interested in finding out more about this one? 19/9/2019 0 Comments How to stop Mail from showing old or incorrect email addresses in the suggestions
If you have ever emailed a particular email address from your Mail app - or received an email from that email address - your Mail app will keep a 'memory' of those email addresses.
While this can be very handy when you are drafting an email, allowing suggestions to appear as you start typing the email address, it can also be a cause of frustration and confusion if more than one suggestion appears for the person you are emailing - especially if you are not sure which one is correct or the latest. If you have ever spelled an email address incorrectly, this email may show in the list of suggestions. Even if you have removed an old email address for the person from your Contacts (or perhaps have removed the person completely), the old email address may still appear when you type a few characters of the person's name. So how do you get rid of any email addresses that you no longer want to see in Mail's suggestion? 
At the iPad and iPhone User Group this month, we looked at how you can sign a PDF on your iPad/iPhone using your finger or a stylus, and send the document back to whence it came!
One of the attendees had a document that she needed to sign and return to her travel agent - but found that the document was in .doc (ie Word) format instead of PDF. She could tap it to download and view, but could not use the markup feature to add her signature. We looked at how she could easily turn that 'non-PDF' document into a PDF, so that she could then add her signature, and send it back to her travel agent. |
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