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Tips, Tricks and Articles about your Technology

iPad, iPhone, Mac, Windows, Android, Office 365, Google services, iCloud, OneDrive, Dropbox, Apps, Social Media, Zoom, and more.

Join the iTandCoffee Club to read members-only tips on this page

14/5/2020 0 Comments

Why you should think twice before unsubscribing from Junk emails

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(This article was first published 12 months ago. I am re-publishing this one for my Dad, after having a discussion this week about how to unsubscribe from marketing emails, but not from 'spam' emails.)

Only yesterday, I saw a client who was frustrated by the amount of SPAM/Junk email that she receives every day. 

She told me that she has ‘unsubscribed’ from so many of them, this just seems to generate more Junk.

​Unfortunately, the ‘unsubscribing’ from the junk emails may be the very thing that is causing further junk.
​
You should only ever unsubscribe from emails that come from businesses you know are legitimate - and even then, make sure that the email is truly from that business.

Unsubscribing from unsolicited emails only serves to notify the sender that you are a legitimate email address - something they may not have known, given that they will (most likely) be working from a list received illegally.  That makes you a much more attractive target for future junk and phishing/malware emails.

Instead of unsubscribing from such emails, simply mark them as Junk or move them to your Junk mailbox.  By marking them as Junk, you are helping to send a message to the rest of the 'internet' that the sender is not trustworthy.

Here is a recent article on this very topic:  Unsubscribing From Unwanted Email Carries Risks

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9/2/2019 0 Comments

My Bigpond email won't send - the message says I am SPAM!

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In a week that featured multiple clients with problems sending emails - which, co-incidentally were all Bigpond emails - one client had an issue where, all of a sudden, her Outlook for Windows app would not allow her to send emails

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19/8/2017 0 Comments

Are you too getting a heap of Bigpond SPAM lately?

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In the last couple of days, iTandCoffee has received two queries from clients who are frustrated by the huge amount of SPAM that they are suddenly receiving to their Bigpond email accounts - up to 60 per day.

​One client mentioned that she had tried 'unsubscribing' from these emails, to no avail.

Unfortunately, if you ‘unsubscribe’ from any such emails, it only serves to escalate the Junk.  Only ever ‘unsubscribe’ from emails that you know are from legitimate businesses.

(Here is a previous article on this topic: Why you should think twice before unsubscribing from Junk emails.)

For anyone interested, here is an article about dealing with SPAM, on the ACMA website (Australian Communications and Media Authority): Dealing with Spam

How can you stop all that Bigpond SPAM?

SPAM is very difficult to stop.  You may find that you get a flood of SPAM for a while, and then it seems to stop - especially if you just ignore it.

If you find that the SPAM is too much to deal with, you do have the option to set up some ‘rules’ that automatically send these emails to your Junk mailbox, before they ever get to your computer or iPad/iPhone (or any other device).

If some of the emails are from the same sender, you can also 'block' that sender.

These methods of dealing with SPAm can usually be set up in your computers email app (eg. Outlook, Mac Mail), so that any mail that 'hits' your computer is checked and filtered before it goes to your Inbox.  

​Unfortunately, if your computer is not turned on, this does not stop the SPAM from getting to your mobile device first.


It is better to set up any 'rules' and blocks' in the Webmail version of any mail account.

For your Bigpond mail, rules and 'blocks' can be set up by logging in to your account's ‘Webmail’ at email.telstra.com.  

Here are some instructions that Bigpond Support provides in a Telstra CrowdSupport post: 
There are two methods that you may want to employ to block those emails. The first is using key words and the other is by blocking the domain of the sending email. 

Once logged into webmail
- Find the domain of the sender that you wish to block which is the information after the @ in the email address, eg: username@domain.com
- Click on Settings in the top right hand corner, then Mail in the left hand menu.
- Select Blocked Senders from the left hand menu.
- Enter *@domain.com of the sender and click on Add. It is important to include the *
- Select Organise Inbox from the left hand menu
- Click on Add and select the options that you want such as the below example:

Rule name: juggling
Active: ticketed
Action: Move to folder - Junk
If Subject: contains - juggling
Click on Save.

You can create as many of these rules as you need.

You will need to remove any that are currently in your inbox, however this should prevent further emails containing those words or those domains from landing in your inbox.

I recommend moving the emails to Junk, but you can have them moved to Deleted. Just be careful with the key words you use to organise the inbox as emails from friends and family may also be included.

Another option

Unfortunately, Telstra's mail accounts are quite limited in the features that they provide when compared with other mail accounts like Gmail, Outlook, and iCloud.

The option I have preferred is to forward all my Bigpond mail to an alternative mail account (in my case, my iCloud email account - but I could have used my Gmail or Outlook account), and manage it there.  

The other benefit of having done this a few years ago is that there is now very little mail that actually goes to my Bigpond account, which removes my reliance on having a Telstra email - in case I ever want to change my internet and mobile phone provider.

Forwarding your Telstra mail can be easily set up from your account's Webmail.

If you would like to learn more about using your web browser to manage your Bigpond mail, including how to forward your Bigpond mail to another email account, here is the applicable Telstra web page.

Need more help?

If you need help with blocking all that SPAM/Junk email, iTandCoffee can assist.  

​Appointments can be booked online at itandcoffee.com.au/appointments, or by calling 1300 885 420.
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9/12/2016 0 Comments

Did you receive a heap of 'spam' Calendar invitations recently?

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Many iPad, iPhone and Mac users have reported that they have recently received a heap of 'spam' calendar invitation in their iCloud calendar.  

I have not suffered this problem yet, but would be curious to know of iTandCoffee clients or subscribers who have.  Leave a comment if this has happened to you.

If you have suffered this annoyance, here is an article about what you can do about it.
  • Get iCloud Calendar Spam Invites? How to Stop Them       ​​
Of course, if you need help with any of the suggestions from the article, don't hesitate to contact iTandCoffee to make an appointment - 1300 885 420 or bookings@itandcoffee.com.au                                                         


Related Handy Hints and Articles

​ ​Handy Hints (For iTandCoffee Club members only - find out more here.)
  • Quickly create an event in your iPad or iPhone's Calendar
  • 'Save The Date' provided in an email or message
  • The Week View on your iPhone's calendar
  • Creating and using multiple calendars
  • Making sure you never forget birthdays - using the Contacts app!
  • Dealing with missing and disappearing events in the Calendar
  • Controlling Facebook notifications about birthdays and events
  • Including or excluding Facebook information from Contacts and Calendar apps
  • How to ensure you know where to be and when - setting standard alerts for your Calendar events
Blog Articles
  • My iPhone tells me when it is time to leave for appointments - based on current traffic conditions
  • What happened to all the events in my Calendar?
  • Why do my iPhone's Calendar entries disappear after a month?   
  • My Apple devices remember birthdays!  But where do they come from?
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9/4/2015 0 Comments

How to work out where an email link is really going to take you

I just received a SPAM email that really made me take a second look, as they were very clever in how they made this email look like it had come from the ATO.

While it is pretty obvious that it is not legitimate - even the amount of the refund that is show in pretty ridiculous - I figure it is worth mentioning because of certain aspects that make it look legitimate.

When you look at who the email is from - by clicking on the sender to see the 'from' email address - it certainly looks like the ATO (see the second image below, which shows the 'From' address that shows, which is noreply@ato.gov.au).  
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Even the link in the body of the emails seems to be a link to the ATO website, since it starts with 'https://www.ato.gov.au/'.

What completely gave this one away as an absolute scam was that, when I inspected the link that was shown, it was actually going to take me a totally different website (certainly not the ATO) that would have immediately downloaded a file to my computer - a file that probably contained a nasty piece of Windows malware (or worse).  

Because I am on a Mac, this would not have caused my computer any harm - but the same would not have been true if I was using Windows.

So, don't be fooled if an email 'looks like' it comes from a legitimate source, and perhaps has a link that 'looks like' it is taking you to a legitimate website.  What you see is not necessarily what you get!

How did I work out that the link in the email was fake?
To check any link that has been sent in an email, I right-click on it and choose Copy Link.  

Then, I open a Word document.  Right-click in the body of the new document and choose Paste to paste the copied link into the document.  What you will then see is the real address behind the link, instead of the fake address that showed in the email.

Just make sure that you choose the right-click and not the left-click! 

Once again, the rule of thumb is to never trust an email that asks you to click a link!  (Of course, the exception is the iTandCoffee Newsletter!).
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