iTandCoffee is at 34 High Street Glen Iris 3146, Victoria Australia
Call 1300 885 420 or (03) 9886 0814
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In a week that featured multiple clients with problems sending emails - which, co-incidentally were all Bigpond emails - one client had an issue where, all of a sudden, her Outlook for Windows app would not allow her to send emails
As soon as she hit 'Send', a message would appear advising that her email was considered SPAM and could not be sent.
This lady's husband had spent hours on the phone to Telstra about the problem, with no resolution. Telstra had suggested changing the account's password. When this didn't work, they advised that the issue was beyond the technical capability of the area that my clients were dealing with, and that the clients would have to subscribe to Telstra's premium support service to get any further help.
They called iTandCoffee instead.
When I arrived, I took a quick look at the Settings for the mail account and tried sending a few test emails - and witnessed the problem first-hand.
Give that the Bigpond email account was installed as an IMAP account, I suggested that the best (and quickest) approach was to delete the mail account from Outlook and then re-add it.
Because the account was installed as IMAP, all the account's mail was stored on the Bigpond server and would re-appear when we added back the account. Nothing would be lost.
(Note. The same does not apply for email accounts installed as POP. Deleting such an account could result in the loss of your Inbox and Sent mail history.)
After deleting and re-adding the account, we sent a test email.
Happily, this fixed this issue completely, with no further issues encountered with sending of emails.
A 'flood' of Bigpond sending issues in one week
Within a period of less than 24 hours, iTandCoffee saw two other clients with Bigpond mail issues, all relating to sending of their emails.
I have written short articles about how each was resolved - just in case any reader suffers similar issues with their own emails.
Need help with an email (or any other issue)?
iTandCoffee can help.
We are at 34 High Street Glen Iris (Melbourne), but also offer in-home support (to areas within about 15 km of Glen Iris).
For those further away, we offer a remote support service (using an app called Teamviewer).
We can help with Windows, Mac and all mobile devices and tablets.
Call 1300 885 420 to make an appointment - or book online at itandcoffee.com.au/help-with-technology.
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