Imagine what it would be like to lose all your family's digital photos and other important documents that are stored on your computer, especially those relating to a recently departed loved one.
Sadly, this is what has happened to an iTandCoffee client just this week.
This poor woman, who is an AGL customer, was caught out by the AGL Email Scam - a scam email that look very legitimate, and that has been 'doing the rounds' for months now, catching out tens of thousands of people.
Don't be caught by the AGL Email Scam (or others like it)
The AGL scam email is particularly nasty. I looks like a real AGL monthly bill notification.
Those who click on the mail message's attached .zip file on their Windows computer (as this lady did) will find that all their files suddenly become inaccessible, locked up by a 'ransomware' virus called 'Cryptolocker'. (This .zip file does not work on Macs, iPads, and iPhones, so does not cause the same damage.)
A message appears, asking that a ransom be paid - an amount of around $800. This will supposedly then release all the files and allow the victim to continue using their computer.
Unfortunately, even if the ransom is paid and the files are unlocked, the computer may still be infected with the virus and the criminals will be able to continue monitoring the computer and tracking keystrokes - meaning that further theft of money and private information could occur.
Here is an article about this AGL scam, for anyone who has not heard of it and the damage that it does.
What can be done if you are caught out by this ransomware?
For those who are 'stung' by this nasty virus, the best solution is to restore from a backup. Unfortunately, so few people actually do backups of their computers - including this particular lady.
So, what can this lady do to retrieve all her precious photos and files if she has no backup? Sadly, it is unlikely that she can if she does not pay the ransom.
Her best bet before she does anything is to consult an IT professional who can advise on whether there is any chance of retrieving her precious files.
If she decides to pay the ransom and gets access again to her data, her photos and files should be saved to an external hard drive. Her best bet then would be to have her computer wiped and the operating system re-installed, to start with 'a clean slate'.
iTandCoffee can assist with this - just call 1300 885 420 to find out more.
Are you backing up your computer?
If you are not doing a regular backup of your computer, you are putting yourself at serious risk of losing everything that is stored on that computer.
Just this week, iTandCoffee has seen two clients who have suffered computer problems and have not had backups. The stress that this causes is enormous - especially when it comes to lost photos.
Don't put it off! Start backing up the precious data on your computer, iPad, iPhone or other device today.
If you don't know how, it's time to arrange an appointment at iTandCoffee. We can advise on the options and help you set up this essential protection for your valuable data.
Book an appointment online or call 1300 885 420.
Kids who lose their school or uni work due to computer glitch - and the parents who suffer the consequences!
I have lost track of the number of times that I have been contacted by parents who are dealing with distraught secondary or tertiary aged students in their household - kids who have had a 'major technical glitch' and have lost key files from their computer.
In some cases, it has been a hard drive crash that has caused the loss of ALL of the content of their computer.
If you are a parent of a child who uses an iPad, other tablet, or computer for their school or uni work, it might be time to check in with them to see if they have a backup strategy in place for their important and precious files.
If they have a computer, do they back up regularly to an external hard drive? Or do they use a cloud storage solution like Dropbox, Google Drive, OneDrive, or iCloud Drive?
Do they use iCloud and have iCloud Backup enabled on their iPad and iPhone.?
It is so easy to put in place a backup strategy and keep important information safe. If they or you don't know how to do this, iTandCoffee can help.
We are seeking expressions of interest for a new session on the topic 'How to keep your valuable data safe - options for backing up and cloud storage'.
If you are interested in attending such a session - or sending along your student child - please email email@example.com to let us know.
We will then be in touch if there is enough interest to run this class. (Note. Private appointments can be arranged at any time, either at iTandCoffee or in your own home.)
Just in case you are interested in some further reading matter, here are some previous articles published by iTandCoffee on this very topic.
Here's a question: What would happen to all your valuable photos, contacts data, document, texts, and more if your broke or lost your iPhone or iPad?
If you don't sync your device with iCloud, back your device up to iCloud, or use iTunes to sync and backup your device, all your important data that is housed on your device will, most likely, be lost. It is devastating when it happens. For kids, it can mean the loss of important school or uni work.
(Did your eyes just glaze over when I mentioned backups, iTunes and iCloud? Don't worry - you are not alone!)
At the start of another school year, it seems like a good time to talk about backups again.
Backing up your iPad and iPhone can be so easy - as easy as turning on a 'switch' in your iCloud settings. Do you know if you have done this?
Many people choose not to do this, perhaps because they don't even know that the option exists, but often because they are worried about using iCloud - worried that it is something tricky, worried about their privacy and security, worried that they just don't know what it is or what it does, worried that it might cost them lots of money.
If this sounds like you, why not come along to iTandCoffee's 2-hour session called 'Understanding and Using iCloud' on Wednesday 17th February, 10am-12pm.
We will unravel that 'glorious mystery' that is iCloud and help you make sure that you don't lose any important contents of your Apple Mobile device/s. It can all happen seamlessly for you - a 'set and forget' that gives you great peace of mind.
Those who attend this session will receive iTandCoffee's digital guide on the topic for FREE.
Select the button below to find out more about this session, and to book your place. There are very limited places, so don't delay.
If you would rather book by phone, call 1300 885 420. Or email firstname.lastname@example.org.
Related Handy Hints and Articles
Some of the below tips are accessible only by iTandCoffee Club members. Find out more about the iTandCoffee Club here.
Well, it's iOS upgrade time again. The latest version of iOS - iOS 9 - is now available for download and installation.
If you missed last week's article that outlined the content of iOS 9, here is the link.
Before you even think about upgrading - or migrating to a brand new device - you need to be sure that you have a backup of your iPad and/or iPhone.
While problems don't happen often, upgrades (and updates) can occasionally fail. If this occurs, you will want to be sure to have a backup from which you can restore your device. before re-attempting the upgrade/update.
You have two options -
Backing up to iTunes
Of course, to back up to iTunes, you need a computer running iTunes, a version that is compatible with your i-Device's iOS version.
An iTunes backup is a much more comprehensive backup than an iCloud backup. It includes the full contents of your device, including the apps. Additionally, it does not require use of the internet - no upload/download data is used by this form of backup. If you have a computer, it is well worth doing an iTunes backup every now and then, even if you already backup to iCloud.
Another important different with an iTunes backup is that, when you specify that you want to encrypt your iTunes backup, that backup will include any passwords used by your device, and will ensure these are restored to your device when you restore from the backup.
An un-encrypted iTunes backup will not store passwords, so you will need to re-do these when your device is re-instated. Sometimes, this can cause quite a bit of grief - trying to remember all those key passwords.
Backing up to iCloud
An iCloud backup only backs up those things that are not already available for re-downloading from iCloud/iTunes and requires (of course) use of the internet to re-instate your device. And an iCloud backup will not back up passwords. Restoring from an iCloud backup requires an internet connection and, depending on how much data is stored on your device, may use up a significant amount of your monthly data allowance.
Need help with backups or upgrades?
The whole area of backups and upgrades can get quite overwhelming for many. If you need help with either of these, please don't hesitate to contact iTandCoffee on 1300 885 420 or email email@example.com
Below are some past articles and handy hints on the topic or backups and iCloud, for those who feel like doing some further reading.
Here also is a good article from MacWorld on this topic.
Related Articles and Handy Hints
Some of the below articles/hints require membership of the iTandCoffee Club. Not yet a member of the iTandCoffee Club?
Why not join today to view a vast number of handy hints like this, and to have access to other great 'members only' offers and products - including free sessions at iTandCoffee in Glen Iris.
I just saw an article, published overnight, about some new features now available in iCloud.
If you accidentally delete Contacts, Calendar entries, Reminders or files from your iCloud, you can get them back.
Here is the article published yesterday by Macworld.
Just this week, I found my little 11-inch Macbook Air was bulging at the seams and needed a bit of a clean out!
So, I spent quite a bit of time getting rid of all sorts of files that didn't need to be kept. But, after all that work, my Mac showed that there was still a lot of 'Other' space filled up with who knows what.
It was then that I realised that, in assisting clients with various problems, I had a few times done iTunes Backups of their devices. Some of these devices had quite large storage capacity and usage, meaning that I probably had a large amount of space being taken up with iTunes backup I no longer needed.
Find out in this week's handy hint just what I was able to do the 'clear out' these un-needed backups, and free up about 40GB of space on my little Mac!!
Not yet a member of the iTandCoffee Club?
Why not join today to view a vast number of handy hints like this, and to have access to other great 'members only' offers and products - including free sessions at iTandCoffee in Glen Iris.
Kids and their computers!
A person in this household (who I shall not name, and is not shown in the photo) has just suffered a hard drive failure on a 3 year old Macbook Pro computer.
A visit to the Apple Genius Bar is booked for tomorrow, but it looks very much like the hard drive needs to be re-formatted or replaced - both of which mean the loss of all data on the hard drive.
Now, you would be forgiven for thinking that, in this particular household, the impact such a 'disaster' would be lessened by the knowledge that all important data on the computer has been safely backed up on a regular basis - as frequently recommended by the mother of the household.
Well, no - not exactly. In fact, not at all!
No backup, no storage of important files in Dropbox or any other 'cloud-based' storage. Unbelievable!
Are your kids the same? Do they just not GET that technology can fail, and take no precautions to ensure that their valuable work, photos and other files are protected? Do they just assume that their tech-life is bulletproof, just like the rest of their life?
It can be so easy to protect their important school and uni work. Why won't they do it?
I am still shaking my head is disbelief and frustration.
If your child (unlike mine) is interested in finding out about how they can protect all their valuable data, please call iTandCoffee on 1300 885 420 or email firstname.lastname@example.org.
A great accessory for travelling with your iPhone and iPad - battery charging, backup and extra storage for your i-Device
If you are looking for a device that allows you to back up photos while travelling, store addtional data (such as movies) and even charge your iPhone and iPad, this device might be worth checking out.
It is called the Imation Link Power Drive. Here is an article about it, published in The Age on June 15 2015.
Our 'Travel with your iPad & iPhone' class has even more great travel tips
This is one of the great tips we cover in the Travel with your iPad and iPhone class.
The class will next be held on July 25th 2015 - click here for more details or to book. For details of other great iTandCoffee classes, check out the class schedule here.
If you are travelling before the date of the next class, so are keen to attend this class on an earlier date, email iTandCoffee on email@example.com or call 1300 885 420.
It is a sad fact that any computer - even an Apple computer - can suffer a breakdown.
My own daughter's Mac suffered a catastrophic hard drive failure only 11 months after purchase and had to be replaced. Shortly before that, my other daughter's hard drive started playing up and we had to re-format and restore from backup. My neighbour's son lost everything on his computer when his Mac hard drive had issues at 3 years and had to be wiped and re-formatted.
Something that every computer user should do, whether on Windows or Mac, is set up a regular backup of that computer. This is absolutely essential to avoid losing precious photos and other important information stored on the computer's hard drive.
The good news is that your Apple Mac computer offers an easy way to set up and execute this regular backup. It is a feature called Time Machine
Here is a really handy website that answers all sorts of Frequently Asked Questions about Time Machine.
If you need help with understanding, setting up, or restoring from Time Machine, contact iTandCoffee on 1800 885 420 or at firstname.lastname@example.org to make an appointment.
(Note. We are in Melbourne, Australia for those of you viewing this article from elsewhere around the world!)
Now, this post is about a topic that many of you would probably rather skim over (or ignore) whenever you come across it.
But I implore you to read on, and make sure you do not end up in a similar situation to that which befell someone I know this week.
Three years gone in a moment
A very good friend called me this week about a family crisis. Her uni-aged son's 3-year-old MacBook Pro would not start up properly.
He had lots of uni assignment work on it - in fact several years worth of all sorts of data that was very important to him.
In particular, he desperately needed to access his almost-due assignments for his summer uni subjects.
Unfortunately, something drastic had happened and had left all the data on his hard drive 'scrambled' ...
... and he did not have a backup!
He took his Macbook to the Apple Genius Bar in the hope that at least some of his data could be rescued.
Sadly, the only thing that could be done with the MacBook was to restore it to factory settings, with the loss of everything - the worst possible outcome for him.
It is so devastating when this sort of thing happens to our kids (let alone to ourselves), potentially negatively impacting their studies and results.
I have seen similar devastation far too often, when visiting clients who have lost years worth of precious family photos and family documents due to computer/device failure or theft.
In too many cases, it takes a disastrous event like this one to highlight the value of the information and content that our computers contain, and that we perhaps have no 'insurance policy' covering our valuable and irreplaceable digital property.
For our kids, it always seem to happen at the worst time - when they were just about to submit that assignment or project that they had been working on for weeks or months; or perhaps when they are in VCE, studying for their final exams.
It has been an incredibly difficult lesson for my friend's son to have to learn: that all computers and mobile devices can fail, sustain damage, break, or be stolen. Content can even be accidentally deleted.
In our family alone, we have had three computers suffer damage or hard drive issues in the past 2 years. Additionally, mobile devices have been dropped down the toilet and on the floor, resulting in the need for replacement. Luckily for us, the data from the destroyed/malfunctioning devices was able to be restored to new replacement devices from backups.
An iTandCoffee plea to parents and students (and anyone else!)
Please pass on this story and the following advice to your school and uni-aged children, as well as heeding it yourself ...
Backups do not need to be a pain in the proverbial.
Backups can set up to occur automatically over WIFi to a backup drive (such as Apple's Time Capsule), via USB to a external hard disk drive, or even using a cloud-based service such as Dropbox, iCloud, or Google Drive (just to name a few).
All Mac computers have a Time Machine feature that allows you to easily set up a regular backup to a external device - a backup that can happen hourly, without you having to do anything.
I recommend using more than one of these backup options for the really important digital content on your computer, such as your photos. Keep in mind that, should you be robbed or suffer a fire, you may lose BOTH your computer AND any backup drive that is attached to it.
For my important digital content on my computer, I have three main backups - (1) to my Time Capsule hourly, (2) to a portable HDD monthly, which I then carry in my handbag and (3) to Dropbox for my important files (which also) then gives me access to all these file from all my computers and devices)
On iPads and iPhones, iCloud backup can be used to automatically back up these devices on a daily basis - without having to plug in to any computer. This is more effective than iTunes backups to a computer, which tend to be done less regularly.
Are you interested in attending a free session on this topic?
Depending on the level if interest, iTandCoffee will look to run a free special information session for students and their parents early in the new school/uni year, covering backup and cloud storage options and how to set them up.
Register interest by emailing email@example.com, providing a contact phone number and any preferences for day/date/time details in Feb/Mar.
Need further help or advice?
For help setting up backups or using/understanding cloud-based services, please don't hesitate to contact iTandCoffee on 1300 885 420 or email firstname.lastname@example.org.
In summary, if a passcode has been forgotten, and perhaps the device disabled due to too many attempts, the steps to resolve the problem depend on whether you have an iTunes or iCloud backup of the device and whether you have enabled 'Find my iPhone' (or iPad) on the device.
It's pretty bad news if you don't have a backup
If you don't have a backup, you will (unfortunately) be forced to erase your device and return it to its factory settings, resulting in the loss of whatever was stored and set up on your device.
Restoring your device
Here is the Apple Support article that provides the various recovery and restoration options.
Needless to say, if you have any issues understanding or following these instructions, contact iTandCoffee on 1300 885 420 or email@example.com.
This week I had a visit from a client, who was desperate to recover some very important Notes that were inadvertently deleted from her iPhone.
She had visited the Genius Bar at the Apple Store, but was told that there was not really any way of recovering the information that she had lost.
So she came to see me to find out if there was any possibility of retrieving these lost Notes, especially given that she had regularly backed up her iPhone to iTunes on her Macbook as well as backing up to iCloud.
The answer is ... maybe!
While the iCloud backup is unlikely to be of any help in retrieving the lost Notes, it is possible that the lost data is still available in the iTunes backups that are saved to her Macbook. So what's the difference between these two types of backup.
The below is taken from a article that talks about i-Device backups. (Read more here if you are interested.)
... iTunes backups are different than iCloud backups. When you back up via iTunes, you’ll get a complete copy of all the data on your device so you can restore your device to the same exact state later. With iCloud, only “the most important data” on your device will be backed up to your iCloud account. For example, iCloud backups don’t include a complete copy of the music and videos on your device — but iTunes backups will. This allows you to save limited iCloud space and avoid having to upload and download huge amounts of data.
What this highlights is just how important it is to, if possible, regularly back up your iPhone and iPad to iTunes on a computer - so that you have a complete backup of your device should you ever need it - rather than just a partial iCloud backup.
Where are iTunes Backups stored on your computer
iTunes backups are saved away to an hidden area on your Mac or Windows computer. In the case of this client's Mac, we could see all her iTunes backups in the folder
You can get to this hidden folder by opening Finder, then choosing Go from the menu bar and clicking on Go to Folder, and typing in the above path. (Refer later for where to find the backup folders on Windows.)
In that Backup folder, you will see a list of backup folders, which contains a heap of strangely named files that are actually the contents of the backup. The Date Created for each of the folders in Backup provides you with the backup's date.
(If you don't see Date Created in the columns provided, right-click on the column heading area and 'tick' the Date Created option from the list that drops down. This will add the column to your Finder view.)
Below is a sample of my own iTunes backup folders. I have clicked on the Date Created heading to sort the list of folders in descending Date Created order, so that the newest is at the top.
When we looked at my client's backup folders on her Macbook in the same way, we were able to see that she had a backup from just before and after the date that she thinks she deleted the Notes. So hope was restored.
But how can you then find what you need in the iTunes Backup
The question is then, how can she view the contents of her backup in a way that allows her to locate her missing Notes - given that there is nothing that would indicate which of the files in the relevant backup folder contains her deleted Notes.
Double-clicking on a few files at random shows that these backup files are sometimes photos, sometimes text with gobbledy-gook - but finding a couple of Notes amongst thousands of files would be like finding a needle in a haystack. (If you don't have much in your backup, this solution might be workable for finding a particular file.)
The easiest way to extract the information contained in this set of folders is to download a product that allows you to view the contents of the backup.
The particular product that I use for cases like this is Aiseesoft Mac Fonelab. This app is not available from the Mac App Store, so must be downloaded from the Aiseesoft website.
Below is an image of the Fonelab screen. In this image, the app is in the process of scanning my nominated iTunes backup to identify all the Photos, Contacts, Messages, Notes, etc. Once it has finished this scanning, I will be able to look through what it found.
The below images shows the list of the Notes that Fonelab found in my backup - I can view the content of each note and, if I choose, can 'recover' these notes to a specified Output folder.
While this product is not cheap (right now, it is US$48.96), it can be a real lifesaver for those times that you lose something really important.
Some other options (which I have not tried myself, so cannot provide any recommendation) are:
So there is hope for my clients lost Notes, if she wants to invest in a product such as those described above.
Location of iTunes Backups on a Windows Computer (Windows Vista, 7 and 8)
Related Handy Hints and Articles by iTandCoffee
The below elated hints and articles have been published previously on the iTandCoffee website. Blog Articles can be viewed by anyone, but Handy Hints can only be viewed by members of The iTandCoffee Club - why not join today to be able to view these great tips and hints any time.
iTunes and iCloud
Housekeeping - Data Storage, Backup, Battery, Deleting, Troubleshooting
Client question: Do I have to back up both my iPad and iPhone? Can I do this by just plugging into my computer?
Sandy asks: If I back up the iPhone, do I also need to back up the iPad? AND when I do the backup, do I just plug the unit into the computer when it's on?
Answer: The iPhone and iPad need to each be backed up separately - backing up one does not back up the other.
You are correct that you can back up your devices by plugging in to your computer - by using iTunes. (I am assuming here that you are plugging in to the computer that you normally sync your devices with.) Just make sure that iTunes starts up and the message at the top shows that the device you have plugged in is backing up (as well as sync'ing) your device.
If it doesn't back up automatically, you can force the backup of the device by right-clicking on the device in the Sidebar, and choosing Backup. (If you don't see a sidebar, you can turn this back on from the View menu.)
The other option is to back up your devices to your iCloud rather than to a computer - something that can happen automatically each day without you having to remember to do it!
After trying initially to work out the source, she determined pretty quickly that she needed to call the fire brigade, who were there within 4 minutes! It turned out that the source of the smoke was a fire that had started in her computer tower, down under her desk!
While she was so incredibly lucky to have been awake and have detected the smoke so early, her poor computer was not so lucky! And while she had a back up of her important files, what she did not have on that backup was her list of contacts - all the email addresses for family, friends, work colleagues etc.
So her lesson learned, she called iTea&Coffee to find out the best way of ensuring now that her contacts (especially) are 'cloud-based' so that she can access them even if something were to happen to her computer.
She was very keen for me to get the message out to other iTea&Coffee clients and subscribers about the lesson she has learned - don't think this sort of thing can't happen to you!
If you need help with better understanding or putting in place any cloud storage solutions for your contacts and other important data, just contact iTea&Coffee on 1300 885 420 - or email firstname.lastname@example.org.
Well, there are some great alternatives to iCloud backups for your photos - and they are definitely cheaper than Apple's additional iCloud storage options. Here are some of the alternatives and their comparative pricing ...
So if your iCloud backup is bursting at the seams, why not set your photos to back up to one of these 'clouds', and turn off your iCloud backup of your Camera Roll.
iTea&Coffee can help with all this if it all sounds too complicated or if you're just not sure how to get it all workings - call 1300 885 420 or email email@example.com.
Check out this recent article from The Age, which looks at the pros and cons of some of these services for backing up your photos.
Are you 'in the cloud yet?' I had a client last week who had deleted a whole folder of assignment work, just before the assignment was due. We all know that feeling - it just makes your knees go weak!
Luckily she was using Dropbox, so it was so easy to get back the work she had deleted.
If you or any of your children are studying, or if you are in business, Dropbox is a fantastic tool for keeping your hard work safe and accessible on all your devices!
iTea&Coffee is here to help you get set up and sync'd - so that your files are available on ANY device. We'll be running a session soon on this, so stay tuned ...
Here is a link to Dropbox - it's easy to download and install it on your computer (both Mac and Windows) and mobile devices. Once you have it installed it on your computer, you can then install Dropbox App on your iPad and iPhone - it's available from the App Store.
And why not check out this article about 'backing up to the cloud' - published in The Age recently.
I have had two mums contact me in the last two days with this very question (one for an iPad and one for an iPod Touch)! Especially for kids who use iPads for school, this can be very stressful and upsetting.
So I thought it worth describing your options here. iTea&Coffee can help if you need assistance or advice - just call 1300 885 420 or email firstname.lastname@example.org.
But before we go into what to do in this situation, let's talk about how you can make sure a lost passcode is not a disaster for you.
Please, please MAKE SURE YOU HAVE A BACKUP OF YOUR DEVICE, whether it be a backup via iTunes to a computer, or a backup to iCloud. At the very least, make use of iCloud to ensure you key information (Contact, Calendar, Reminders, Notes, etc) are safely stored in the 'cloud'. If you don't know how to do this or need some advice, iTea&Coffee can help.
How can you get around a lost passcode?
Unfortunately, if the passcode to your i-Device has been forgotten, the only way to recover is to start by resetting your device back to its factory settings - which means everything will be wiped from the device. But it is not all bad news (hopefully!)
Whether you can recover some or all of your device's data will depend on whether you are using iCloud and/or whether you have previously sync'd your device with a computer using iTunes (or at least told your device to 'trust' a computer).
If you have previously sync'd with a computer or established a 'trust' relationship with a computer ...
... you will be able to plug it in to this computer, bring up iTunes, choose the Restore option, and then choose a backup from which to restore. This could be a backup from the computer, or from iCloud. The iOS Setup Assistant will ask which type of backup you would like to restore.
Of course, this is your best case scenario, especially if you have a recent backup.
If you don't have a backup from which to restore, you need to try to take a backup first. This is only possible if your device has previously sync'd with the computer or has just been told to 'trust' the computer. (If neither of these has occurred, you won't get the option to backup or restore.)
If you have previously sync'd with the computer, do a sync and backup before you restore.
If you have previously just told your device to 'Trust' another computer (but have never sync'd with that computer), you can still choose to just backup your device to that computer so that you can restore from that backup. (Just be careful not to sync with that computer if it doesn't contain all the media that was previously sync'd to your device, because you will wipe things you didn't mean to wipe! This can be a real trap for those who don't really understand iTunes and sync'ing.)
Before wiping and restoring your i-Device, you can double-check you have the necessary backup available on your computer by going to iTunes menu, then Preferences (or Properties if you are on Windows), looking at the Devices 'tab' and seeing whether your device's backup is in the list and has the right date and time (see image below)
If you want to double-check the date of your latest iCloud backup, you can go to another device that is connected to that iCloud (if you have one) and go to Settings->iCloud->Storage and Backups->Manage Storage, and touch on the name of the device for which you don't have the passcode. This will tell you when that backup was last taken.
Having checked that you have a backup available, you can then safely choose to Restore, which will wipe the device completely. When the iOS Setup Assistant appears, choose to Restore from iTunes Backup or Restore from iCloud. You should then be able to reset you passcode.
If you have not previously sync'd with a computer, set up a 'trust' relationship or can't access any such computer any more ...
... there are a couple of options.
If you have 'Find my iPhone' turned on for the locked device (through iCloud), you can choose to do a remote wipe of the device, which will restore it to factory settings - and hopefully then allow you to restore from an iCloud backup (if you were backing up the device to iCloud of course!).
If 'Find my iPhone' was not turned on, you will need to use a computer that has iTunes and put your device into something called 'Recovery Mode'. The following are the instructions from the Apple Support website:
If you don't have an iCloud backup but still had iCloud turned on, you will at least get back all of your Contact, Calendar, Reminders, Notes, Safari bookmarks, Photo Stream and Documents & Data as soon as you sign in with your iCloud Apple ID (assuming you had those iCloud features switched on!).
Once I have restored from backup, will my device have everything it previously had?
Backups don't contain content synced to the device, such as movies, music, podcasts, and apps. These are re-downloaded when you sign in to the Store with your Apple ID. Any music that you did not purchase with your Apple ID will be not be restored to your device - you will need to sync with the device from which the music came to re-instate it.
Below is the list of things that do get backed up.
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