Call 1300 885 420
iTandCoffee | iPad, iPhone, Mac | Technology Classes and Training | Melbourne
  • Home
  • About Us
  • Classes
  • Appointments
  • Online Content
    • Guides
    • Videos
    • Newsletter
    • Tips Library
  • iTandCoffee Club
    • About the Club
    • Membership Options
    • Members Area
  • Shop
  • Blog
  • Contact
  • Home
  • About Us
  • Classes
  • Appointments
  • Online Content
    • Guides
    • Videos
    • Newsletter
    • Tips Library
  • iTandCoffee Club
    • About the Club
    • Membership Options
    • Members Area
  • Shop
  • Blog
  • Contact
Search by typing & pressing enter

YOUR CART

Tip, Tricks and Articles for iPad, iPhone, Mac
iCloud, Windows, Android, Office 365, Dropbox, Apps, and more

28/8/2019 0 Comments

What to do if your iPad or iPhone won't connect to the internet

Picture
Client Joan C contacted iTandCoffee last week with a puzzling problem. Her computer was receiving emails, but her iPad was not showing any of the new emails.

It looked like she was successfully connected to Wi-Fi - and turning off her router and turning it back on did not solve the problem.

Here's what ended up solving this problem for Joan.

Read More
0 Comments

3/3/2019 0 Comments

How to stop your iPhone and iPad from joining the wrong Wi-Fi network

Picture
In a separate article (How to stop your Mac from joining the wrong Wi-Fi network), we looked at how to control which Wi-Fi networks your Mac can automatically join, and which takes priority.

So, how can you do the same on your iPhone & iPad - especially if it keeps joining the wrong network.

On our iOS devices, we do not have an option to see a list of ALL the Wi-Fi networks you have joined.

However, when you are in the vicinity of Wi-Fi devices that you have previously used, you do get the option to tell your iOS device to 'forget' that network or to tell your device that you do or don't want to 'auto-join' that network. 

Read More
0 Comments

21/2/2019 0 Comments

A quick fix for a weak Wi-Fi signal

Fix your weak Wi-Fi signal
One of the regular issues for which iTandCoffee is called to assist and provide advice is poor Wi-Fi signal in a home (or office).

In so many homes, the room in which the home's router is positioned is some distance from the living room and bedrooms where the signal needs to reach. This results in slow internet speed and dropouts - and lots of frustration!

In some homes, the distance may not be a problem - but the signal still does not seem to reach nearby rooms.

There are various solutions for poor Wi-Fi signal strength - including 'extender/s' and, even better, ethernet cabling throughout the house. 

But there is often a simple solution to the problem that costs nothing.

Read More
0 Comments

22/7/2015 0 Comments

Why is my WiFi so slow?

Picture
iTandCoffee often receives requests for assistance with slow home internet services.

The initial client query is often about how to speed up their very slow WiFi, thinking that the problem lies with their WiFi signal strength or an old device.

In many case though, it is not the WiFi that is the source of their speed issue.  It is actually that the ADSL broadband internet connection their home is very, very slow.  

This may be an issue with the location of their home - some locations get very poor speeds due to a number of factors, including distance from the exchange, and heavy internet traffic in their area at peak times of day.

Check the speed of your internet service

My first advice to anyone who is wondering why their internet is so slow is the run a 'speed test' to confirm the speed that they are getting.  

The website speedtest.net can be used to perform such a test.  (Note.  Please don't download any offered software from this webpage.  It may cause more problems that it solve.)

The client who contacted me yesterday had an ADSL Broadband internet connection through Optus.  

Using speedtest.net, she found that she had a speed of only about 2.5Mbps on WiFi (in the room where the router is located) and just over 3Mbps when connected to the router via an ethernet cable.  This is pretty slow in today's terms and would have meant a snail-paced service in other areas of the house.

What to do if your internet service is slow?

So my question to her was whether she had considered upgrading her internet service to Broadband Cable (or, if available, NBN)?   These forms of broadband connection provide much higher internet speeds of around 30Mbps (or, for the high-speed option from Telstra, or 1000Mbps) - a huge improvement on 2 or 3Mbps.

If your current service provider only provides ADSL, it might be time to investigate switching to a provider who provides one of these two alternatives.

In this client's case, I could visit the websites for iinet and Telstra, enter her home address, and confirm that 
  • Optusnet does not offer NBN connections to her area at this stage so she is stuck with ADSL with iinet, but that 
  • Optusnet does not show that is offers Cable at her address
  • Telstra can offer her a cable internet connection at her address.

She will next week look at moving her internet from iinet to a provider that can supple a cable internet connection.

Need help?

If you need help to better understand all this internet mumbo-jumbo, why not call iTandCoffee on 1300 885 420 or at enquiry@itandcoffee.com.au.

0 Comments

13/11/2014 1 Comment

Some warnings about using Wi-Fi when travelling - even Hotel Wi-Fi

One of the regular classes that iTandCoffee runs is called 'Travel with your iPhone and iPad' - but it really covers the topic of travelling with any internet-enabled device and phone.

An area of which I find that most people I see, many of whom are frequent travellers, are totally unaware of the risks of using 'free' and even 'hotel' WiFi when they travel.

Below are a few articles that I have scooped recently on this very topic - definitely worth a read if you are planning trip or if you travel for business.  In particular, the article about the 'Darkhotel' malware is worth checking out if you travel and use hotel WiFi - which you may have previously considered quite safe!
Darkhotel malware targets travelling executives: report | theage.com.au
How do I know if a Wi-Fi hotspot is safe
Do you trust public Wi-Fi? | theage.com.au
Why You Should Start Using a VPN (and How to Choose the Best One for Your Needs)

Some further articles relevant to travel

How to optimise broadband while on holiday - Macworld Australia
How to avoid data roaming charges on iPhone while abroad
The ultimate travel accessory
Five tips to make internet banking safer - Macworld Australia
1 Comment

2/3/2014 0 Comments

What to do when your internet stops working ...

Picture
A regular query I get is what to do when the internet or WiFi seems to have stopped working.

The problem is often just that the WiFi router needs to be re-started.  The next time you find you have  no internet, consider this as one of your first 'ports of call'.  Your router will usually have an  on/off button on its back.  Either turn it of using this button, unplug the power from it or switch if off at the wall.   Wait a little while (eg 10 secs) then plug it back in/turn it back on and wait for all the lights to come back on and show green (sometimes blue as well).

Then recheck your internet/wi-fi connection from the device.  Perhaps try turning off your WiFi on the device and turning it back on, then see if your WiFi network appears in the list now.  If you don't get automatically connected to it, select it and re-join it.

Hopefully this will work in the majority of cases.  There are times where you will find that your internet provider is actually doing maintenance or has a problem in your area.  If you are still having problems, this may be the case - I usually use my smartphone to check for outages in the area via my ISP's website, once I have ruled out any problems from my end.
0 Comments
    Picture

    Receive great articles like this 
    fortnightly to your Inbox


    Picture

    Join the iTandCoffee Club

    ​for free content, tutorials, videos, classes, offers, discounts and more

    Join our growing community of local and online members who love learning about their technology - through FREE club sessions, remote/phone support, online tips, tricks and tutorials, special members-only offers and discounts, and more. Membership starts at only $49/year.
    Find out more about The iTandCoffee Club

    What's on at iTandCoffee ?

    Archives

    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    November 2012
    October 2012
    September 2012
    August 2012
    May 2012

    Categories

    All 1800 Number Accessibility Accessories Activity Monitor Adware Airdrop Airplay Airpods Alarms Alerts Android Apple-id Apple-id Apple Music Apple News Apple-pencil Apple-tv Apple-watch Apps App Store App-windows Apss Autolock Automatic-downloadsupdates Backup Backups Battery Be-connected Be-connected Bigpond Bitcoin Blockchain Bluetooth Books Business Buying Guide Calendar Camera Catalina Cellular Data Centrelink Charging Christmas Chrome Classes Client Stories Cloud Cloud Storage Club Club News Colours Contacts Continuity Control-center Control Centre Convert Cookies Cybersafety Datad777f385d3 Data Usage Desktop Dictation Dock Do Not Disturb Downloads Dropbox Education El-capitan Email Emergency Entertainment Evernote Excel Facebook Family Files Finance Finder Find-my-iDevice Fingerprint Sensor Fonts Force Reboot Forgetting Curve Fraud Free Friday Gift Ideas Google Google Flights Guides Handoff Handy Hints Hard-drive-crash Health High Sierra Home Button Homepod Hotmail Humour ICloud ICloud Backup ICloud Drive ICloud Family ICloud Photo Library Identity Theft IMAP IMessage Imovie Instagram Internet Internet-issues Internet-options Ios Ios-11 Ios-12 IOS 13 Ios Photos Ipad Iphone Iphone8 Iphone-8 Iphone Basics Iphone-calendar Iphone-settings Iphonex Iphone-x Ipod Itandcoffee Itandcoffee Club Itandcoffee-news Itandcoffee Services Itandcoffee-swap-shop Itandwine Itunes Junk Keyboard Kidsandtechnology Kids And Technology Lifestyle Mac Mac-basics Mackeeper Mac-mail Mac-mail Mac-monday Macos Mac-photos Mac-photos Mac Tutorials Mac-videos Mail Malware Measure Medical-id Messages Microsoft Mobile-data Mobile-data Mobile Porting Mojave Multitasking My-health-record NBN Netflix Notes Notifications Number Porting Office 365 Onedrive Onenote Online-safety Online-safety Optusnet Os-x Outlook Pages Parental Controls Passwords Paypal Pdf Personal-hotspot Phishing Phone Photo Book Photo-books Photos Photos-on-mac Popups Preview Printing Privacy Productivity Product-launch Publicity Publicityads57a389ac69 Purchasing-an-idevice Qa Quicktime Raise-to-wake Ransomware Reachability Reboot Recommendations Recovery Relay Reminders Remotewipe Repairs Restore Restrictions Rings Rotation-lock Router Safari Safari-favourites Samsung Santa Scam Scam Email Scams Scan Scannable Scanning School-ipad Scoopit Screen Screen-brightness Screensaver Screenshots Screen Time Scrolling Secondhand-devices Security Sell Seniors Seo Services Sessions Settings Share Shared-calendar Shop Shopping Shortcuts Sierra Signature Silent-auction Sim Siri Skype Slideover Slideshow Slideshows Slow-device Slow-mac Smart-tv Sms Snapfish Socialmedia Social-media Softwareupdate Software Update Software Updates Sounds Spam Spinning-beachball Split-view Spotlightsearch Startup Storage Storage-space Subscriptions Sunrise Switch Symbols System-preferences Tasks Taskswitcher Task-switcher Technology Technologyarticles Technologydependency Technology-lifestyle Technology-solutions Technologytips Techsupport Telco Telcos Telstra Telstracomplaint Text Text Replacements Theft The-katering-show Thermomix Thesenior Timemachine Time-to-leave Tio Toys Trackpad Translate Travel Travel-sim Tripadvisor Troubleshooting Tutorial Tutorials Two Factor Authentication Twofactor-authentication Two-step-verification Typing Typing Shortcuts Undo Unlock Update Updates Upgrade Uppercase Usage User Group Video Video-blog Videos Virus Voice-and-data Voicemail Voice-memos Volume Vpn Wallpaper Warnings Weather Web Browser Website Weebly Whatsapp Widgets Wifi Wi Fi Wi-Fi Wifi084d04ddac Wifi-calling Windows Windows10 Windows 10 Word Wordpress World-clock Yosemite Youtube

27 Sycamore St, Camberwell, Victoria Australia

​​Call 1300 885 420
to book an appointment or class, or to enquire about our services and products


Seniors Card Welcome
SENIORS CARD WELCOME HERE:
Seniors Card holders qualify for a 10% discount on all classes booked and paid for online. 
To activate the discount at the time of booking, select Redeem Coupon or Gift Certificate and enter 10OFFSEN before selecting Pay Now.

Services
Classes
Event Calendar
Private Appointments
Gift Vouchers
Phone/Email support
​Business Services
​Help for families
​Be Connected

Helping Hand
Online Content
​Newsletter
User Guides
Video tutorials/classes
Tips and Hints
​Blog
iTandCoffee Club
About the Club
Free Club Sessions
Sign In/View Account
Members Area
Prices/Policies
Prices
Privacy
Cancellations, Refunds, Returns
About iTandCoffee
Home
About

​Contact us
Testimonials
In the press

Picture
​© 2019  iTandCoffee Pty Ltd. All rights reserved  ACN: 606 340 434