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YOUR CART

Tips, Tricks and Articles about your Technology

iPad, iPhone, Mac, Windows, Android, Office 365, Google services, iCloud, OneDrive, Dropbox, Apps, Social Media, Zoom, and more.

Join the iTandCoffee Club to read members-only tips on this page

31/5/2017 0 Comments

When a disgusting message or photo pops up on your iPhone or iPad!  How did that happen?

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Ever since 2013, our Apple Mobile devices have incorporated a great feature called 'AirDrop', to allow Apple device users to share content with other nearby Apple device users.

This feature was covered by an iTandCoffee Club Handy Hint way back in mid 2014: Have you ever Airdropped?    (You will need an iTandCoffee Club login to to view this tip - find out more about The iTandCoffee Club here.)

Could Airdrop put you at risk?

A client of iTandCoffee suffered a very nasty experience when she travelled overseas recently.  She found that a very rude, abusive message popped up on her iPad screen.

She had no idea where it came from and, concerned her device had been hacked, she reset passwords but remained nervous for the rest of the trip about what she had seen and how it had come to appear on her device.

What happened in this client's case?

This client had her Airdrop set to Everyone, which meant that anyone who was in a near range of her device could 'see' her device in their own Airdrop list, and send her content.  

Imagine just how many people might be able to Airdrop things to you when you are at somewhere like an airport!

Is Airdrop dangerous?  How can I keep my device secure?

You need to ensure that your Airdrop is either turned off, or set to only allow your 'contacts' to share content with you.  If ever you need to 'open up' your Airdrop temporarily to let someone share something with you, always ensure that you turn it back to 'Contacts Only' or 'Everyone'.

If you are not sure how to do this, check out these iTandCoffee Club Handy Hints for iPad/iPhone and Mac.    (You will need an iTandCoffee Club login to to view this tip - find out more about The iTandCoffee Club here.)
  • Controlling who can Airdrop to your iPad and iPhone
  • Controlling who can Airdrop to your Mac

​And don't forget make sure the kids' devices have their Airdrop restricted too.  

Learning about features like this

At iTandCoffee, we so often hear the words "How was I supposed to know about that?"!  

We know it is difficult to understand and keep up with all the things that your technology is capable of.   

This is why iTandCoffee runs classes such as 
  • Introduction to the iPad and iPhone and
  • Getting to know your Mac
  • Understanding and Using iCloud
  • Keeping kids safe on the iPad, iPhone and iPod Touch
  • and more.

​See our Session Schedule for more details of what's coming up soon at iTandCoffee in Glen Iris.
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20/5/2017 0 Comments

I got a very scary message on my own iPad today!

*** UPDATE TO BELOW POST 22/5/17:  If you have not yet updated to iOS 10.3.2, perhaps 'hold fire' for a few days to see if Apple releases a further 'patch' release this week.  It may be that the below message - and further issues since with sign-in to my Apple ID - are due to problems with that update. If you have already updated to 10.3.2 and are having any problems, we would be interested to hear about them - please leave a comment below.
There I was, happily writing this week's iTandCoffee Newsletter, when the following message popped up on my iPad's screen.
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It would be very nice to be in London, but I am currently here in Melbourne!  So just who was trying to sign in to my Apple ID on an iPhone in London??

I, of course, chose Do Not Allow and promptly changed my iCloud password, forcing all devices associated with my iCloud to be signed out (as a precaution).

Thank goodness I had two-factor authentication set up on my Apple account so that, even if someone had gotten access to my password (which I can't believe they did!), they would not be able to break into my account without my iPhone or iPad. 

Have you set up Two Factor Authentication on your iCloud account yet? If not, it's time to think about doing this - not just on your iCloud account, but on ALL of your online accounts.

If you need help with this, talk to iTandCoffee on 1300 885 420.

Find out more about iCloud - 'Understanding and Using iCloud'

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20/5/2017 0 Comments

Is your Windows computer at risk from attacks like last week's?

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Just in case you missed all the reports in the press last week, thousands of Windows computers worldwide were impacted by a ransomware attack.  

The ransomware was able to infect computers on a network when any user clicked on a suspect link or downloaded an infected file that they received in an email.  

Here is as article about this attack:  WannaCrypt: what you need to know about the global ransomware cyber attack

An important thing to note is that the computers that were impacted were those that were not running the latest update to Windows.  (Mac computers were not impacted by this attack, nor were Apple mobile devices or Android devices.)

Microsoft had already patched the vulnerability that the attackers took advantage of, and released the security update in March.  So anyone whose computer was up to date would have been protected.

​The big question is: How up to date is your own version of Windows?  Are you safe from attacks such as this?

It might be time to check, and ensure that you install the latest update - and also check that you have current anti-virus protection from Windows Defender or a third-party product.

Contact iTandCoffee on 1300 885 420 if you need to make an appointment for assistance with this.

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19/5/2017 0 Comments

Another update iPad, iPhone - and to your Mac and Apple Watch. We can help you with that!

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This week has seen another set of updates to the operating systems for the iPhone, iPad, iPod touch, Mac, Apple TV and Apple Watch.

All of the updates - iOS 10.3.2, MacOS 10.12.5, watchOS 3.2.2, and tvOS 10.3 - bring some fixes and security updates, but no new features.

As usual, it is best to download and install these updates, as they keep you safe from security breaches.

Here is a Macworld article on this topic:
  • Apple updates macOS, iOS, watchOS and tvOS - Macworld Australia        


How up to date is your device?  Is it protected from malicious attacks?

Apple's regular updates of operating systems iOS and MacOS can be hard to keep up with.  Microsoft also regularly updates the Windows operating system.

For many iTandCoffee clients, limited internet plans makes it almost impossible to 'afford' the data required by these updates.

Added to that issue is that updates / upgrades can sometimes go wrong - what do you do if this happens.

All of the above mean that many users of technology are hesitant about proceeding with updates on their own.  

Unfortunately, this can leave them vulnerable to malicious attacks like those described in the press recently, where downloading of a file from and email (or clicking link in an email) led the thousands of computers being infected with 'ransomware'.

We'd like to help you with this - with a new service from iTandCoffee

We have so often heard from our clients that they often just need someone to 'hold their hand' a bit when doing 'things' on their technology.  They just need to be 'pointed in the right direction' when they get stuck - so that they can continue with what they are doing.

iTandCoffee is going to trial a new service called 'Holding your Hand' sessions, where you can drop in to iTandCoffee and get something done on your technology, with the comfort of having someone there to 'hold your hand' if you get stuck.

We will kick off this new service this coming week, with a specific topic this time:

'Holding your hand' sessions at iTandCoffee
Topic:  Apple iOS update to your iPhone or iPad

Friday 26th May, 9am-12pm
Thursday 1st June, 9am-12pm
Find out more here
Cost:  $20 for iTandCoffee Club members, $35 for non-members
iTandCoffee will be open two mornings in the next fortnight for you to drop in and do your
Apple mobile device's update
, using iTandCoffee's internet connection.  We will have someone there to provide basic help should you need it.  

​And there will be tea or coffee to sip while you get this job sorted!

If you are not a member of the iTandCoffee Club (find out more about the Club here), why not join today to take advantage of discounts on great services like this.  If you are not confident about signing up online, just give us a call on 1300 885 420.

 Booking are essential.  Find out more or book here ›
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19/5/2017 0 Comments

My device shows the internet is working, but it is not!

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Do you sometimes find that, even though your device shows a 'full' 'Wi-Fi' symbol on your device (your computer, iPhone, iPad, or other device), you still don't seem to have any internet?

This issue came up in appointments with two clients this week.

​It is important to know that, even if you see full bars on your Wi-Fi symbol, this does not necessarily mean that you have internet.  The Wi-Fi symbol is just showing that you are connected to your router.  However, the router itself may have lost its connection to the internet.

In this scenario, your best bet is to go and switch off your router, leave it for a few seconds, then turn it back on.  In many cases this will restore your internet connection (once all of the router's lights are back on).

If it doesn't, the next step is to check if there is an outage in your area.

Here is a previous article on this topic:  If you have been having trouble lately with your internet or with sending mail ...

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19/5/2017 0 Comments

The video of 'Let's Talk about Facebook' is now available

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Our Free Friday this month for iTandCoffee Members was on the topic 'Let's Talk about Facebook'.

This was our biggest turnout to date - thank-you everyone who attended.  We had lots of fun - and got lots of 'check-ins' at iTandCoffee!  
​
The video from this information session is now uploaded to our website.

Members can access this video here ›


If you are interested in viewing this video ...

All you have to do is join the iTandCoffee Club - and you will gain access to all sorts of great content like this, and join us at future Free Fridays.

Learn more about Facebook

For anyone wanting to learn more about Facebook - how to get started Facebook, and then understanding and using Facebook - we now have two new classes at iTandCoffee:
  • Getting Started on Facebook
  • Understanding and Using Facebook
Click/tap on the above class names to view more details and book.

Join us for the next Free Friday

Our next FREE FRIDAY for iTandCoffee Club members will be Jun 16th at 12pm.

Get your bookings in early as numbers are limited.  BOOK HERE ›
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19/5/2017 0 Comments

If you change from an iPhone to another type of phone, you MUST do this ...

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Recently, my sister changed from an iPhone to an Android Pixel phone.  When she was using her iPhone, she was (like most Apple users) a Messages/iMessage user.

I noticed that, when I first texted her on her new phone, the 'speech bubble' in my Messages was blue (meaning it was sent as an iMessage) instead of green (which means it sent as an SMS).

Given that she was no longer using an Apple iPhone, I expected that I would see a green speech bubble.  The fact that it was blue meant that she may not have seen the message on her new phone.

In a case like this, it is necessary to 'deregister' your phone number from iMessage.  

Here is the web page from Apple that tells you how to do this.  ​

​If you no longer have access to the iPhone (or now have a SIM card that is the wrong size for the iPhone), you can 


Related Handy Hints and Articles

Handy Hints (for iTandCoffee Club members)
  • I want to put Emoji's in my texts
  • Solving iMessage Woes
  • Muting certain 'conversations' in Messages on your iPad and iPhone
  • Forcing a message to send as an SMS instead of an iMessage
  • Why do I only receive my messages when I am connected to WiFi?
  • iOS 10 - Lots of fun changes to Messages

Blog Articles
  • Making sure that your contacts' names appear in the Messages and Phone apps when you travel OS
  • Why don't certain iPhone messages arrive until I am connected to WiFi?
  • Managing all that Junk
0 Comments

19/5/2017 2 Comments

How to find out if you have an iCloud backup - especially if your device has 'died'!

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If your poor iPhone or iPad has suffered an 'accident' - or has perhaps been lost, stolen or just plain won't start up - the big question most people will ask is "Can I get back my photos?".

You may be able to live without to loss of other data, but the loss of photos that were on your iPhone or iPad can be very distressing.   

A caller to iTandCoffee this week had this very issue  - she had a non-functioning iPhone that has been replaced with a new one.  She is now trying to determine if there is any way of getting back the photos from her 'dead' iPhone. 

Unfortunately, if the iPhone won't start up, it is not possible to retrieve the data from it.

In the absence of an iTunes backup of the device, the only hope real hope for retrieving its data is if there was an iCloud backup.

This particular client had no idea if she even had iCloud turned on, let alone if she was backing up to iCloud.

In such a case, can she check if she has a recent (or any) backup in iCloud?

The answer is "Yes".

Just go to the website www.icloud.com, and sign in with your Apple ID.   In the Settings option, you will see a list of all the devices that are associated with that Apple ID.

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You will see a list of devices that have been signed in to that Apple ID.  Hopefully you will see the device that is no longer available.
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Click on the one that is no longer working (here's hoping you see it in the list).  On the screen that appears, you will see the device name on the right side and, if there is a backup available, you will see the 'Latest Backup' date and time underneath.
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If you find that there is a backup available in iCloud, the next thing to work out is how to retrieve the photos (and other content) from that iCloud backup.

If you have a new replacement device, the best thing to do is to restore from the iCloud backup.

If you have already been using the replacement device for a while, you may not want to wipe it and restore to it.  In this case, you could find an alternative device (of the same type - i.e. iPhone or iPad) on which to restore you iCloud backup.  You could then back up the restored photos to a computer or flash drive (one with a lightning connection).

There are products that you can purchase and download to extract data from an iCloud backup.  The one that I have used is iPhone Backup Extractor. 

If you need further advice or assistance to check for the existence of an iCloud backup, or to recover data from it, make an appointment with iTandCoffee (in Glen Iris, Melbourne).

​Call 1300 885 420 or email bookings@itandcoffee.com.au.

Understanding and Using iCloud

To learn more about iCloud - including how to back up to iCloud - why not attend the iTandCoffee 2-hour class called "Understanding and Using iCloud".  

​Find out when this class will next run here›

Related Handy Hints and Articles

Handy Hints
  • What to do when your iCloud is full
  • How can I find my misplaced iPad or iPhone when it is muted!?
  • How can I reset or change my Apple ID's password?
  • Getting edited iPhone (or iPad) photos across to your computer using iCloud Shared Streams
  • Removing unwanted backups from your iCloud

Blog Articles
  • Why does Apple's two factor authentication show I am a different location?  (In Melbourne, it shows I am in St Kilda)
  • ​Are you a bit (or a lot) bamboozled by iCloud? 
  • Have you got problems with iCloud - 'storage full' message, mis-directed messages, muddled Contacts and Calendar, and more?
  • Will my iCloud Backup blow my data limit?
  • Be careful what you say in an iMessage.  Someone unexpected might be getting the message!   
  • Was iCloud to blame for this family's sad state of upheaval? 
  • A warning if you are considering changing the email address associated with your Apple iCloud account ... 
  • Is iCloud Safe?
  • When your iCloud gets crowded!   The problem with sharing your iCloud ...
  • Who's got my iPhone?!!  Why are there strangers in my Photo Stream?
  • As the song goes, "Hey, you, get off of my iCloud!" 
  • Apple has increased iCloud 20Gb storage tier   
  • Be careful what you say in an iMessage.  Someone unexpected might be getting the message!     ​
  • Is your iCloud set up correctly? (LinkedIn article)       ​   ​    ​
  • Please check your iCloud setup - not just for your own sake, but for the sake of your friends!
2 Comments

5/5/2017 0 Comments

Scrolling up and down using the trackpad on your MacBook - do you know how?

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A visitor to iTandCoffee last week had been finding herself very frustrated in using the Photos App on her MacBook.  

In particular, when making a Photo Book, she had been struggling with scrolling up and down through her photos, and through various other 'lists'.  

She was using the 'scroll bar' to scroll - dragging the bar up and down, but finding it frustrating that this bar constantly disappeared or was not visible at all.

She was THRILLED to find out that there is a MUCH easier way to scroll up and down on her MacBook.

Simply slide TWO FINGERS up and down on the trackpad to scroll.  See the video below which demonstrates this gesture.

0 Comments

5/5/2017 0 Comments

Managing the apps that appear in the Dock on your Mac

The Dock is the line of apps at the bottom of your Mac's home screen.  It is intended to include the Apps that you use most frequently – and just one click on an app in the dock will open it.
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By default, the Dock appears across the bottom of the screen – but you have control over where it appears – it can appear at the left or right side as well.

Whenever an app is currently running, it will appear in the Dock.  Whether it stays in the Dock or not when you 'Quit' that app is up to you.

Find how to make Apps appear in the Dock, or disappear from the Dock in this week's iTandCoffee Club Handy Hint for Mac users.  (Note yet a member?  Find out about The iTandCoffee Club here ›)
Handy hint for Mac

Related Handy Hints and Tips

  • ​How often should you Shut Down your Mac
  • Where is Ctrl-Alt-Del on my Mac? / Force Quitting applications
  • Enable right-click on your Mouse or Trackpad to get access to lots of 'context' options.
  • Most used keyboard shortcuts
  • Some more great Mac Keyboard Shortcuts
  • Mac 'Sleep' settings - how to set the inactive period before your Mac sleeps, and how to require a password after it wakes
  • Telling your Mac to startup with a 'clean slate' each time - preventing apps from automatically starting up each time you start up or log in
  • The new 'split view' feature on your Mac    
  • It's so much easier to manage your storage in MacOS Sierra             ​
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