Category: Voicemail

Why are my iPhone messages coming as texts instead of voicemail?

16/12/2015

There is a distinct theme to this week's articles I know.

My technology has been suffering pre-Christmas kinnipshins (another technical term, which I'm not sure how to spell!).

Over the past week or two, I noticed that my voicemail messages had suddenly stopped, and I was instead getting Telstra text messages from people who had called. If you use this feature, you will know that it can be pretty hard to interpret Telstra's voice-to-text translations!

I'm not sure why this happened, and I couldn't face calling or 'chatting online' with Telstra. So, as with many problems that I encounter on the technology front, I Googled the answer to my problem.

The problem was fixed by keying in a series of symbols and numbers on my iPhone, to restore my 'conditional call forwarding settings (Busy, No Answer, No Reply) to Messagebank®'.

I entered **004*101#

This set the default ring time to 15 seconds. Then, to set it back to 30 seconds so that I had longer to get to my phone, I followed the instructions in this earlier iTandCoffee Handy Hint: How do you extend the number of rings for your iPhone (or any other mobile phone)?

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Are your mobile calls all going to voicemail with no rings?

9/9/2015

Today, for some very strange reason, all calls coming in to my iPhone 6S were going straight to my voicemail - the phone wouldn't even ring once!

I thought I must have muted my phone, but nothing I did in relation to the volume or muting switch seemed to help.

I tried doing a hard re-boot of the device - no avail. When I tried ringing the phone from a landline, straight to voicemail it went every time.

So, I checked my Mobile settings (in Settings -> Mobile or, for some phones, Settings -> Cellular).

My iPhone was, at the time, showing 3G in the Voice & Data setting. (I had set it to 3G recently when I recently had limited signal on the 4G network.)

As soon as I changed this setting back to 4G, my phone worked fine - calls no longer went direct to Voicemail.

To test if this was the problem, I changed the Voice & Data setting back to 3G and found that, again, calls went straight to Voicemail.

So, the 3G network was definitely the problem in this case - and moving to 4G provided the solution.

Has anyone else suffered the same problem today?

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Checking your voicemail when you don't have access to your regular phone or SIM

8/8/2015

If you ever need to check your voicemail from another phone - for example when you are travelling, and perhaps are not using your usual SIM in your phone - you can easily retrieve your voicemails remotely from any phone.

Just dial your own phone number and, when your voicemail message starts, press the # key to access your voicemail.

You may need to do some initial setup to make this feature work - for example, to set a 'pin' that you then enter to gain access to your messages after selecting the '#'.

I used this handy feature when travelling overseas recently, when I did not have my regular Telstra SIM in my phone. I also used it more recently when my husband and I went away overnight on a weeknight, and I forgot to take my iPhone (!).

I was able to check my voicemail regularly from his phone, to make sure I responded to any client calls that needed attention.

(Thanks Katie K for this handy hint suggestion.)

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