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 My husband Jim received a text today (see above photo) that very nearly caught him out. In fact, I know of at least one other person DID fall for the same scam in the same week.
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 (This article was originally published in Feb 2019 - we are re-publishing it after recent issues encountered by an iTandCoffee client, as a warning to others.) You may have already read one or more of the articles we published about email 'sending' issues suffered by several iTandCoffee clients in the first week of February 2019. A common theme for each of these clients was that they used Google to find a phone number for Technical Support. Two of them found a number for Bigpond Technical Support, and the other for Microsoft Technical Support. The question is: Did they really call Bigpond and Microsoft, or did they get a business that pretends to offer this support? One of the clients did get caught out and call a fake 'Bigpond Support' number.  Client Nicola has asked a question about dealing with scam callers and how to block them.
Blocking a scam caller is easy on your iPhone - we'll walk through the steps below. But it is also handy to know that Apple has included a new feature for dealing with scam callers, one that many people will be keen to turn on. Read on for more details.  Many of you will have seen press around the recent revelation by Google about a vulnerability that existed briefly in Apple's iOS, a vulnerability that was patched about 6 months ago.
I regularly tell clients how safe they are using an i-Device, that they can't catch a virus or spyware. So I was really concerned when I saw the press reports on this - wondering if I had given my clients a false sense of security.  Please be on the alert to the increasing incidence of scam text messages that can appear in a 'legitimate' conversation.
What I mean is that, if you see a message appear from the Commbank or ANZ Bank or Australia Post (or any sender like that), it may appear legitimate because it is preceded in the same 'conversation' by lots of valid texts from that business.  You may have seen recent articles in the press about the increasing incidence of mobile number porting - where a person's mobile number is moved to a different mobile service provider by an unknown person. If this happens, you suddenly find you no longer have mobile service. You may first receive a message that tells you the porting is happening - generally when it it is too late to stop it.
How can number porting happen? What benefit can a thief get from stealing a mobile number belonging to someone else. 10/5/2019 0 Comments What to do if you give your drivers license or passport details to a scammer ... A client of iTandCoffee was recently caught out by a scam that came in the form of a text. I visited her last week to check that there was nothing sinister left on her computer as a result of this incident.
The text she received said that her credit card had expired on her Apple account (which it had, a few months prior) and that she needed to update her details with Apple - so she gave away password and credit card information via a fake website, and provided a photo of her drivers license as proof of identity. She realised pretty quickly that she had been scammed, and cancelled her credit card and changed her password. But the fact that she gave a photo of her drivers license means she remains at risk of identity theft - as the scammer could use her ID to apply for credit, open certain types of accounts, or for other activities. 7/12/2018 1 Comment NBN Scam Alert - and how to check when NBN is REALLY going to be available at your placeBy Heidi Mitchell  During the week, one of our very own iTandCoffee clients received a phone call from an automated voice telling her that the Internet was going to be disconnected due to the NBN being connected and that she needed to call a number to resolve this. She hung up immediately due to a ‘gut feeling’ that something was off – great call! First of all, NBN will never phone you out of the blue to try to sign you up to a service over its network. You will receive a letter in the mail advising you when NBN is going to be available and of any disconnection. There is a site you can go to verify when NBN is scheduled to be available at your own address - and the date by which you need to switch over. 
Recently, I have been seeing a huge number of my Facebook friends friend re-posting the same post (or slight variations thereof) - stating that Facebook is limiting posts from their friends and that, getting friends to leave a comment or sticker in response to their post will force Facebook to show posts from a wider range of their friends
 A client of iTandCoffee forwarded me this email this morning, querying what she should do about a service she is supposedly being charged for - one which she wasn't aware she had. She wanted to know what to do about it. Here is the email she forwarded to me.
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