You may have already read one or more of the articles we have published about email 'sending' issues suffered by iTandCoffee clients, especially for email accounts like Bigpond, Optus, etc.
We regularly deal with clients who use Google to find a phone number for Technical Support, finding results that gave a phone number for 'Bigpond Technical Support' or for 'Microsoft Technical Support'.
The question is: Did they really call Bigpond and Microsoft, or did they get a business that pretends to offer this support?
One of the clients did get caught out and call a fake 'Bigpond Support' number.
Hopefully by now you have all heard about this 'Hi Mum' scam.
It concerns me that I keep coming across clients and friends who have been tricked by it recently, and some who have lost significant money to it.
So I figure it is worth mentioning again here.
I received an email this morning, saying that I have a myGov refund.
I don't really! This is definitely a scam, an example of the many that are out there these days.
The above images shows a text I received this morning.
Co-incidence so often catches us out with scam texts, emails and calls - and this one nearly caught me.
I had recently taken a trip on the freeway and wasn't sure if I heard the 'beep' from my Linkt device when I went through the toll sensors. So I wasn't surprised to see a text like this.
Getting scammed is an extremely distressing experience - and three iTandCoffee clients suffered that terrible experience recently.
One client found that someone had gained access to a range of her social media accounts - and had even changed the password and email address for one of these, so she was no longer able to access it.
Another client fell for a scam call, and the scammers initiated transfers of thousands of dollars - which were luckily stopped by her bank.
The third client received as strange message on her screen - saying she had a virus and to call the number provided, which she did.
Let's look at what happened in each of these cases - and what lessons can be learned from each.
13/8/2021 0 Comments
Some of you will have received this warning from me in an email on Friday 13th, and you have probably seen alerts in the press.
But for those of you who haven't seen any of these alerts ...
Please beware of a nasty text message that many of us have been receiving this week - sometimes over and over. It has different variations, but looks something like that in the image above - saying that you have missed a call (usually spelt wrong) and to tap the link to listen.
Just last week, I received a call from a very distressed client.
She was expecting a delivery and had been tricked by one of those texts that told her she needed to pay a small amount of money to receive her delivery.
It got worse from there, and resulted in the scammers gaining remote access to her computer and then accessing her bank account and attempting to steal a large amount of money from that account.
This occurred when the scammers called her after she responded to that fake delivery text.
I suspect it is no co-incidence that hers is one of the millions of numbers stolen from Facebook in 2018, something that Facebook has just disclosed. (Here's our recent article on this: Have your details been stolen in the recently reported Facebook Data Breach?). Those of us who have mobile numbers on that list can probably expect lots more scam texts as a result of that breach.
This stressful incident highlighted to me, once again, the vulnerability of many people like her (and a large number of readers of this blog) and the risk they face every day on their technology, from scam emails, texts and fake websites.
15/3/2021 0 Comments
I have received this one multiple times over the past couple of weeks, to different email addresses that I have for this business.
I didn't even have to open it to know it was a scam! I would think that the ATO would at least know the difference between 'your' and 'you're' (subject is Confirm you're refund) if it was to tell me I have a refund.
If I had missed that glaring grammar error, what else would have told me this one is a scam?
My husband Jim received a text today (see above photo) that very nearly caught him out. In fact, I know of at least one other person DID fall for the same scam in the same week.
Client Nicola has asked a question about dealing with scam callers and how to block them.
Blocking a scam caller is easy on your iPhone - we'll walk through the steps below. But it is also handy to know that Apple has included a new feature for dealing with scam callers, one that many people will be keen to turn on. Read on for more details.
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