 What do you do if you find that you can't access your account because
You may be able to 'phone a friend' for help - if you set up something called a Recovery Contact (one or more).
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5/2/2026 0 Comments Why You Need to Remember Your Apple Account Password (Even If You Use a Password Manager) I was talking to a client just today who was having trouble signing in to his Apple account on just one of his Apple devices.
The password he had stored in his Passwords app (which he used as his password manager) did not seem to work. He was signed in to his Apple account on his other Apple devices - it was just one that was persistently asking for the password and not accepting the password he entered. I suggested to him that the password stored in his Passwords app must not be correct. In this situation, the best approach is to use one of the devices that is successfully signed in to the Apple account to reset the Apple password - and then make sure to store the new password in the Passwords app. He said that he wanted to auto-generate the new password using the Passwords app. While I highly recommend these auto-generated complex passwords in most cases, here's why I strongly recommended NOT to do this for an Apple account.  A client contacted me last week because he felt that his email was not working on his Mac. In particular, a couple of emails he had received were missing in his Mail app. When he did a search, these messages did not appear in the results.
In fact, the Mail app was working fine. It was just that the messages were in his Junk mailbox. it was just that his Mail app had a setting that said not to include that Junk mailbox in the search domain. Here's how you can ensure that the mail App includes both the Deleted and the Junk folders in the search.  If you have found that your iPhone or iPad battery seem to be draining unusually quickly after an update or upgrade (e.g. to iOS 26 or, more recently, update to iOS 26.2), you are not alone.
This is actually very common after an update/upgrade. In fact, you might find it takes 2-5 days to get back to normal. If the problem persists after that time, it is worth trying a restart of your device, as this can sometimes fix a 'stuck' process that is draining the battery. Here are some other reasons why your battery may be draining faster initially or on an ongoing basis.  Apple’s iOS 26 introduced a new look called 'Liquid Glass' and a range of other changes that have been reported as unpopular with many users of the iPhone and iPad.
For some users with vision and motor impairment, the changes have made their devices harder to use. Below are some practical adjustments that might help.  I went to see an elderly client last week, a lovely man who had an incredibly impressive career.
His health is failing and wants to capture his memories of his life. He was using a lovely online tool to do this, one that offers prompts on topics and then compiles these topics into a book that you can print. Do you too have a story to tell? What tools can you use to do this? 29/11/2025 0 Comments How can I make sure that certain apps required my FaceID/TouchID or password to open them? A client this past week was frustrated that a certain app - one that had sensitive data in it - did not seem to require her FaceID every time it was opened.
She was finding that she had to sign out of the account to prevent anyone who picked up her iPhone from gaining access to the app without some form of authentication. If the app doesn't provide such authentication every time it is accessed, you have another option that you can use instead.  Are you an Optus email account holder?
I regularly assist Optus email account holders who are having difficulty adding their Optus email address to the Mail or Outlook app, or who are struggling to stick within the tiny 500MB storage limit that Optus offers. Most of these account holders have suffered the frustration of trying to get help from Optus support, and most would be happy to move to a new service if they didn't have so much tied up with their old Optus email address. Whenever I deal with a client with such issues, I make the suggestion that they make the first step to move away from this Optus email address, and start using a Gmail, Outlook or iCloud email address instead. The issue then is how to do this in such a way that makes the migration from Optus to the new account as painless as possible. The good news is that a new feature in the Optus webmail settings makes this migration so much easier.  If you are a Mac user who is currently running macOS Ventura (the operating system released by Apple in late 2022) or an earlier operating system, you may find that certain apps on your Mac are no longer able to be updated.
In fact, certain apps - like those in the Microsoft 365 suite (Word, Excel, Powerpoint, OneDrive) - may not even be able to be downloaded and installed. This is because Apple's support for macOS Ventura has ended, meaning no further security patches or support. Additionally, Microsoft has advised users of its Microsoft 365 products that they are now only supporting the current and previous two versions of the Mac operating system.  In the past couple of weeks, a client had asked me to create a 4-page booklet for a function - one that had the function name on the front, then the wine list and menu in the middle, and some other information on the back. It was to be printed on A4 paper, but folded into a booklet.
I was getting it printed professionally, so actually needed to create a file in booklet format that I could upload. Here's how easy it is to do this on the Mac. |
What's on at iTandCoffee ?Below is our list of videos, classes and other events that are coming up soon.
Videos shown are offered for eligible members of the iTandCoffee Club. If you have questions, why not join fun and informative 'user group' meetings, held once a month. All iTandCoffee classes are run as online classes (using Zoom), which means you can attend from anywhere. |
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