Category: 1800 Number

Some great tips for any Excel users out there

11/1/2017

While doing my daily read of technology articles, I came across a couple of really good articles with some great tips and resources for those of you who would like to learn more about Microsoft Excel.

Here they are.

Did you know that, at iTandCoffee, we can help learn to use (or get more from) Microsoft Excel - from the most basic, to very advanced uses (including programming Visual Basic Macros).

The same applies to Microsoft Word and Powerpoint. iTandCoffee is your one-stop shop for patient, friendly assistance with these and all sorts of other areas of technology - Dropbox, Evernote, Office 356, OneDrive, GoogleDrive, iCloud, Quickbooks Online, Xero and so much more.

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Three iTandCoffee Clients targeted by a nasty scam in last fortnight!

8/10/2016

Recently, I published an article about a scam that caught out a young client, and resulted in a charge of over $500 on his credit card and some scammers from India gaining access to his Mac computer.

This scam has also impacted THREE iTandCoffee clients during the past fortnight.

All of these clients contacted iTandCoffee to say that they had received a strange message on their devices while using their web browser. Two were Mac users, and one was a Windows user.

This message told them they had a virus and needed to contact a 1800 number. Here are some images of messages showing variations on the same theme.

In each case, the client's web browser locked up, rendering them unable get rid of the message and go to any other web page.

In two cases, the clients called the 1800 number and allowed the scammers to get onto their computers. Fortunately, they realised they were being scammed when they were asked for credit card details.

But the scammers still had access to their computers!

Needless to say, these two clients were very distressed when they called iTandCoffee.

The first thing we asked them to do was to turn off their internet and shut down the computer. iTandCoffee was then able to subsequently remove offending software that the scammers installed, and the clients are now back up an running.

PLEASE DON'T GET CAUGHT BY THIS SCAM ON ANY OF YOUR DEVICES.

This type of message can also appear on your iPad or iPhone.

You DO NOT have a virus. DO NOT call the 1800 number.

The scammers are trying to

Get you to let them 'remote login' to your Windows or Mac Device so that they can 'prove' you have a virus by showing you something that is not really a virus. They will be very insistent! (Note. They cannot 'remote into' your iPad, so they will probably just try to insist that you have some sort of problem.)
Steal information from your computer and see what you type. If you are on the internet and the software they installed remains on your computer, they will retain this remote access until you remove it.
Get you to hand over credit card details so that they can charge you for fixing the non-existent problems on your computer or mobile device. Rest assured, they will find LOTS of non-existent problems that will be VERY EXPENSIVE to fix!

Here are a couple of past articles that tell you what to do if your web browser does get locked up by one of these scams.

Need help?

If you are concerned you have been caught out by this, or need help to sort unlock your browser, please contact iTandCoffee to make an appointment.

We can walk you through what to do over the phone, or in-shop at 34 High Street Glen Iris, Victoria. If you are in Melbourne, we can do a home visit to help sort you out. (Please note that charges apply for all appointments.)

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