iTandCoffee is at 34 High Street Glen Iris 3146, Victoria Australia
Call 1300 885 420 or (03) 9886 0814
© 2012-2018 iTandCoffee Pty Ltd. All rights reserved ACN: 606 340 434
Recently, I published an article about a scam that caught out a young client, and resulted in a charge of over $500 on his credit card and some scammers from India gaining access to his Mac computer.
This scam has also impacted THREE iTandCoffee clients during the past fortnight.
All of these clients contacted iTandCoffee to say that they had received a strange message on their devices while using their web browser. Two were Mac users, and one was a Windows user.
This message told them they had a virus and needed to contact a 1800 number. Here are some images of messages showing variations on the same theme.
In each case, the client's web browser locked up, rendering them unable get rid of the message and go to any other web page.
In two cases, the clients called the 1800 number and allowed the scammers to get onto their computers. Fortunately, they realised they were being scammed when they were asked for credit card details.
But the scammers still had access to their computers!
Needless to say, these two clients were very distressed when they called iTandCoffee.
The first thing we asked them to do was to turn off their internet and shut down the computer. iTandCoffee was then able to subsequently remove offending software that the scammers installed, and the clients are now back up an running.
PLEASE DON'T GET CAUGHT BY THIS SCAM ON ANY OF YOUR DEVICES.
This type of message can also appear on your iPad or iPhone.
You DO NOT have a virus. DO NOT call the 1800 number.
The scammers are trying to
Here are a couple of past articles that tell you what to do if your web browser does get locked up by one of these scams.
If you are concerned you have been caught out by this, or need help to sort unlock your browser, please contact iTandCoffee to make an appointment.
We can walk you through what to do over the phone, or in-shop at 34 High Street Glen Iris, Victoria. If you are in Melbourne, we can do a home visit to help sort you out. (Please note that charges apply for all appointments.)
What's on at iTandCoffee ?