What are all those squares I see in Safari on my iPad and iPhone when I tap the Search bar?
28/11/2015
 This question comes up at every iTandCoffee class about Safari.
What are those squares that appear when you tap the 'Search or Website Address' bar at the top of the Safari screen on you iPad or iPhone (or even on your Mac). Well, these are your 'Favourite' websites. If you see the set that are shown on in the image here, you may think "They are not my favourites!".
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 This is a great tip for those of you who have kids who have or use an i-Device, and who would like to be able to be assured that the device is only being used to visit websites that are appropriate to the child's age. As kids get a bit more tech-savvy, they are able to easily 'cover their tracks' when it comes to their web browsing. These days, they can learn to do this earlier and earlier. Browsing history can be 'wiped' by clearing the History in Safari, or by ensuring that the browsing is performed in something called 'Private Mode' (or using a browser called Duck Duck Go). (Here is past handy hint on how to switch your browsing between 'Private' and normal mode.) There is a way that you can stop your kids from being able to use Private Mode and from clearing Safari History. Just turn on Restrictions on their iDevice (in Settings -> General -> Restrictions). Restrictions is where you set the Parental Controls on and i-Device. If you are not yet familiar Restrictions, check out this free iTandCoffee video and guide on the topic: Setting up Parental Controls on an iPad, iPod Touch, iPhone Once you have turned on Restrictions by selected a passcode that the kids can never guess (and that you won't forget!), go to the Websites option in Restrictions (under Allowed Content) and choose Limit Adult Content. Once you have done this, you will find that the 'Private' option disappears completely from Safari, and that the 'Clear' option in the History section of Safari Bookmarks is greyed. Need help with ensuring an i-Device is kid-safe?iTandCoffee can help with this. Call 1300 885 420, or email enquiry@itandcoffee.com.au
 Are you constantly battling a full iPad or iPhone, struggling to free up storage so you can download new apps or take photos and videos?
Do you need a way of 'offloading' photos and videos without needing to use a computer or 'the cloud'? Would you perhaps like to take a heap of kids movies away on a holiday to keep them entertained, but don't have room to store them on your iPad and iPhone Next FREE FRIDAY is on 11th Dec!
28/11/2015
 Sorry to have to change this, but we will have to shift the next Free Friday session to one week later - 9:00am-10:30am on Friday 11th December, at 34 High Street, Glen Iris. I thought that, at this one, we could cover the topic of 'How to move off your old Bigpond, Optusnet, iPrimus, Netspace, etc email address and move to something better' as a primary focus, and then answer other questions that relate to email. Please RSVP if you would like to attendTo ensure we know how many people to cater for (and can fit everyone in) and can advise of any need for changes, please RSVP for the next session before Weds Dec 9th.
 If you have a lot of photos on your Mac, you may find that you are suddenly running short of storage space on your hard drive after you migrate your photos from iPhoto to the new Photos app.
On my 128GB Macbook Air, I suddenly found that I was getting a message popping up telling me that 'Your startup disk is full'. Here's something that Apple doesn't tell you when you perform this migration to Photos: it leaves a copy of your photos behind in your iPhoto library, and and creates a new Photos library. This means that your photos are suddenly taking up twice as much space as they used to!
 This was one of the questions raised at the iTandCoffee FREE FRIDAY session on 20/11/15 - how do you create albums on an iPad and iPhone, and how do you then add photos to your album. So, that seems like a great topic for this week's Handy Hint Newsletter. I have put up a couple of short videos that show you all about how to create and manage albums on an iPad and iPhone. They are now available in the iTandCoffee Club Clubhouse for iTandCoffee Club members. If you are not yet a member of The iTandCoffee Club, it only costs $30 year to gain access to great hints, tips and tricks like this, as well as regular free/half-prices sessions, unlimited access to iTandCoffee's Handy Hint library, free videos of classes, slideshows of classes and more. Find out more about The iTandCoffee Club here›› Related Articles and Handy Hints
 Friday November 20th was the first FREE FRIDAY session at iTandCoffee. Thanks to everyone who came along. What a great session it was, with a group of about 10 people attending, armed with a great array of questions about their technology. We covered quite a list topics in the 90 minutes - topics like
 Register for our next FREE FRIDAYIf you could not get this this Free Friday session, fear not - the next has been scheduled for Friday December 4th from 9am - 9:30.
To ensure we know how many people to cater for (and can fit everyone in), and so that we have an idea of the question or topic you would like to hear about (if you have one - this is not mandatory), please RSVP for the next session before Weds Dec 2nd. iPad Pro problems being widely reported
22/11/2015
Several clients have asked me recently if I have purchased the new iPad Pro yet. Many have been surprised to hear that I have not.
So, I am yet able to provide any first-hand experience of using the new iPad Pro. I might put it on my list for Santa, but am not sure it is a must-have in my collection of Apple products. I love my Macbook Air, and think I would tend to use that in preference to the iPad Pro. Although, if I were arty, I would certainly be very keen to get one! And I do hear that it is great for editing movies using iMovie, so that might be another 'excuse' I can use to justify the expense one day soon! This week I was asked by a school mum, who needs to purchase iPads for her kids for school use next year, whether I thought it was a good idea to get the kids an iPad Pro each instead of iPad Air or iPad Air 2. Her thinking was that the screens are so much bigger, so would be better to work on for school work than the smaller iPad Air screen. My own 12 year old son needs a new iPad too, so it got me wondering if I should think about purchasing one for him. Apart from the cost being so much higher - and that, in my experience, iPads in school bags and class rooms are very prone to breakage and loss, so don't 'live' very long - I would also be concerned that the larger device is not as portable as the smaller iPads. Part of the reason for schools using iPad is the portability aspect. I would certainly not let my child take the expensive Apple Pencil to school, as I know this would go missing in no time flat! But, there is another good reason to 'hold fire' for now. There are widespread reports of frequent 'crashes' by the new iPad Pro, with no news from Apple about what might be causing this issue and when it might be fixed. I will be waiting to hear that Apple has fixed this issue before considering this next big Apple device purchase for me or my son.  If your email account is with Bigpond, Optus, iPrimus, iiNet, Netspace and several others, you may have noticed issues with accessing content of some of your mail messages under iOS 9, on both your iPad and iPhone.
Here are the symptoms of this problem.
This problem is only associated with older style email accounts - POP email accounts. You won't find the same problem if your account is a Gmail, Outlook, Hotmail, Yahoo, iCloud, or other IMAP style of email account. Your friends keep getting strange emails from you after your hacked email account has been secured
22/11/2015
 In the past week, I have had two clients with issues arising from hacked Yahoo mail accounts.
These clients were probably caught out by a phishing email scam, and inadvertently given away their Yahoo email address and password. As a result, many friends and contacts received a strange email from the hacked account - another 'phishing' email. This email had a link that (if clicked) would perhaps have led to the recipient also being hacked. (Here's hoping none of them fell into the trap.). Both clients had secured their Yahoo accounts by changing their account password. In one case, the client had even set up something called two-step verification, to ensure that any attempts to access her account would result in a text message being sent to her mobile. However, despite having ensured that the hackers no longer had access to the accounts, friends were contacting them days later saying that they were still getting fresh emails that were obviously suspect. This, naturally, raised the concern that the hackers still had access to their mail accounts. Did the hackers regain access to the Yahoo accounts? An emoji for every occasion in iOS 9
22/11/2015
The 'Introduction to the iPad and iPhone' class series will run again in January 2016. If you are interested in attending, or would like to enquire about this or other classes, please email classes@itandcoffee.com.au.
Related articles and handy hints
Did you know that Apple offers SIM cards, called Apple SIMs, that can provide you with data access in over 90 countries while you travel?
I must have 'missed the memo' on this one, because I only just saw the below article this week - even though the article was published on July 1st 2015. For those of you who are interested in options for having mobile data access while you travel, this may be one to seriously consider. 
iTandCoffee will, from next Friday 20th, be opening its doors on a fortnightly basis for our new FREE FRIDAY sessions.
From 9am to 10:30am every second Friday (with a break for Christmas), the iTandCoffee shop will be open to anyone who would like to pop in, order a cuppa, and ask a question about their technology. Hearing other people's questions, and the answers to these questions, can be a great way of learning about your own device (and broader topics related to your technology). Below are the dates that we have popped in the calendar so far for these 'FREE FRIDAY' sessions, so pop them in yours as 9 to 10:30 am on the following dates
Free Friday sessions for 2016 will be advertised in December. Of course, our ability to answer your question during this 90 minutes will depend on the number of people who also attend the session, and on the complexity of your question or issue. We will take questions on a 'first come first served' basis, and will need to ensure that as many questions as possible can be addressed. If yours is a complex issue/question, we may need to arrange a separate appointment to discuss and resolve it. You can call on 1300 885 420 to check if your question is too much for one of these sessions. We look forward to seeing you at a FREE FRIDAY session one day soon. It is not mandatory to book, but we would appreciate if you could click on the date you plan to attend (below) and provide your details.  Like many of you, I received an email from Apple overnight, notifying me that the new iPad Pro is now available.
I clicked on the link to take a look at how much this latest, greatest iPad would set me back. By the time you add on the 'Apple Pencil' and keyboard, it works out to around $2000! That's more that some of the MacBooks and the smaller iMac, which come with a keyboard! But then, a Mac doesn't have an 'Apple Pencil', does it. Here's the breakdown of costs for the 12.9 inch iPad Pro:
If I was going to spend the money on the iPad Pro, I would probably go for at least the 64GB version, which comes to $1683 with accessories. Although I'd be tempted to get the 128GB for $1933 with accessories. In comparison, the iPad Air 2 (without a keyboard or Apple Pencil, of course) will set you back $829 for 64GB, and $959 for 128GB. That's quite a difference in cost! Given that I already have my share of other devices, I perhaps can't justify the addition of this device to my Apple family right now. But I'll certainly be visiting the Apple Store very soon to have a look-see. However, I might need to take someone with me as my tech-conscience!  An attendee at today's Getting to Know your Mac class had, before coming to the class, the distressing experience of accidentally deleting something on her Mac that she didn't mean to delete.
For anyone else out there who has ever accidentally deleted something, moved it to the wrong place or made an incorrect change, here is something you really need to know. You can usually UNDO your mistake. The Undo function allows you to reverse a change or deletion that that you have made incorrectly. Just hold down the Command Key and press Z key. (You can also find the Undo option in the Edit menu of the app that you are using.) This is your 'get out of jail' key combination. And you can often hit this combination multiple times to reverse several recent changes. Commit it to memory and don't forget it. COMMAND - Z Spread the word to any other Mac users who may not know this one! (And if you are a Windows user, you can do the same thing with CONTROL-Z).) Here is a link to the article ››
Related articles about your Mac Below are some great Mac tips and tricks from the iTandCoffee Club's Handy Hint library. Are you a member? Why not Join Today!
 If you have ever had to delete a large number of photos from your iPad or iPhone, you will know that it can be a tedious process.
iOS 9 now offers a much quicker way of selecting multiple photos - much quicker than tapping each and every photo you need. Now, when you are in 'thumbnail' view (in Moments or in an Album), you can go into 'Select' mode (by tapping Select at top right) and then swipe your finger diagonally across multiple rows of photos to select them. Watch the video below to see how it is done. Don't miss out on a free PadPod!
10/11/2015
 As a limited special offer, purchase a gift voucher to the value of $100 or more and receive a free PadPod valued at $30 - one PadPod for every $100 you spend.
An iTandCoffee gift voucher can be used for any iTandCoffee classes, private appointments, or other products on the website or in store. This offer is only available until December 10th, and while current stocks of PadPods last. Get in early to avoid disappointment. Gift Vouchers can be purchased online here ››. Alternatively, call (1300 885 420) or email iTandCoffee (vouchers@itandcoffee.com.au) with details of your required gift voucher, and we will arrange a time for you to come and pick it up from the iTandCoffee shop in Glen Iris. (Note. PadPods must be picked up from the iTandCoffee shop in Glen Iris - contact iTandCoffee in advance to arrange pickup time.)  If you, like a visitor this week to iTandCoffee, have the problem of the 'missing trash can' in your Mail app, it is because your mail account has been set up to 'Archive' mail instead of putting it in your 'Trash'.
Actually, on that note, have you seen that, in iOS 9, Apple has renamed the Trash mailbox to Rubbish? This has also thrown several iTandCoffee clients. Below are the instructions for changing your Mail account setup (in this case my Gmail account) so that mail is deleted instead of archived. |
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