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Tips, Tricks and Articles about your Technology

iPad, iPhone, Mac, Windows, Android, Office 365, Google services, iCloud, OneDrive, Dropbox, Apps, Social Media, Zoom, and more.

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23/8/2020 0 Comments

Why there has never been a better time to do something about your Bigpond mail

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Over the past week, I have had multiple calls from people wanting to book appointments to deal with email issues - specifically Bigpond mail issues.

The problem they have been encountering has ranged from a slow, unreliable service, to a non-functional service that means they are cut off from their email - at a time when may people are so reliant on that form of contact. Attempts to access Webmail result in 'timeout' messages.

As a result of these calls, I took a look at the Telstra Outages website and found the following message about the state of their email service - advising of a Network update from 10th August. The calls I received advised that their problems had been occurring from about 17th August. 

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13/7/2018 0 Comments

Setting up Telstra Bigpond email to sync between devices

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Many Telstra Bigpond email users have the frustration of having to manage their mail on multiple device. When they read, delete or send an email on one device, this does not reflect on their other device/s. This type of email account is called POP.

These days, most people prefer mail accounts to be of the type IMAP.

IMAP mail accounts synchronise between all devices, so that you don't have to 'double-handle' your mail, and so that you can see your sent mail on all your devices. The Webmail version of the mail account (which you can access via your web browser) shows the same set of mail as your device/s.

Some mail services support both POP and IMAP. It is how your mail account is installed on your device that determines whether it will be a POP or IMAP style account - and therefore whether your mail will sync across devices.

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19/8/2017 0 Comments

Are you too getting a heap of Bigpond SPAM lately?

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In the last couple of days, iTandCoffee has received two queries from clients who are frustrated by the huge amount of SPAM that they are suddenly receiving to their Bigpond email accounts - up to 60 per day.

​One client mentioned that she had tried 'unsubscribing' from these emails, to no avail.

Unfortunately, if you ‘unsubscribe’ from any such emails, it only serves to escalate the Junk.  Only ever ‘unsubscribe’ from emails that you know are from legitimate businesses.

(Here is a previous article on this topic: Why you should think twice before unsubscribing from Junk emails.)

For anyone interested, here is an article about dealing with SPAM, on the ACMA website (Australian Communications and Media Authority): Dealing with Spam

How can you stop all that Bigpond SPAM?

SPAM is very difficult to stop.  You may find that you get a flood of SPAM for a while, and then it seems to stop - especially if you just ignore it.

If you find that the SPAM is too much to deal with, you do have the option to set up some ‘rules’ that automatically send these emails to your Junk mailbox, before they ever get to your computer or iPad/iPhone (or any other device).

If some of the emails are from the same sender, you can also 'block' that sender.

These methods of dealing with SPAm can usually be set up in your computers email app (eg. Outlook, Mac Mail), so that any mail that 'hits' your computer is checked and filtered before it goes to your Inbox.  

​Unfortunately, if your computer is not turned on, this does not stop the SPAM from getting to your mobile device first.


It is better to set up any 'rules' and blocks' in the Webmail version of any mail account.

For your Bigpond mail, rules and 'blocks' can be set up by logging in to your account's ‘Webmail’ at email.telstra.com.  

Here are some instructions that Bigpond Support provides in a Telstra CrowdSupport post: 
There are two methods that you may want to employ to block those emails. The first is using key words and the other is by blocking the domain of the sending email. 

Once logged into webmail
- Find the domain of the sender that you wish to block which is the information after the @ in the email address, eg: username@domain.com
- Click on Settings in the top right hand corner, then Mail in the left hand menu.
- Select Blocked Senders from the left hand menu.
- Enter *@domain.com of the sender and click on Add. It is important to include the *
- Select Organise Inbox from the left hand menu
- Click on Add and select the options that you want such as the below example:

Rule name: juggling
Active: ticketed
Action: Move to folder - Junk
If Subject: contains - juggling
Click on Save.

You can create as many of these rules as you need.

You will need to remove any that are currently in your inbox, however this should prevent further emails containing those words or those domains from landing in your inbox.

I recommend moving the emails to Junk, but you can have them moved to Deleted. Just be careful with the key words you use to organise the inbox as emails from friends and family may also be included.

Another option

Unfortunately, Telstra's mail accounts are quite limited in the features that they provide when compared with other mail accounts like Gmail, Outlook, and iCloud.

The option I have preferred is to forward all my Bigpond mail to an alternative mail account (in my case, my iCloud email account - but I could have used my Gmail or Outlook account), and manage it there.  

The other benefit of having done this a few years ago is that there is now very little mail that actually goes to my Bigpond account, which removes my reliance on having a Telstra email - in case I ever want to change my internet and mobile phone provider.

Forwarding your Telstra mail can be easily set up from your account's Webmail.

If you would like to learn more about using your web browser to manage your Bigpond mail, including how to forward your Bigpond mail to another email account, here is the applicable Telstra web page.

Need more help?

If you need help with blocking all that SPAM/Junk email, iTandCoffee can assist.  

​Appointments can be booked online at itandcoffee.com.au/appointments, or by calling 1300 885 420.
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