I have visited several clients this week who had, coincidentally, had issues with their internet speed, and had been looking at what to do about it.
This has highlighted to me how easily internet providers can make it seem like the product they are offering is more than it actually is, or really not put you fully 'in the picture' - especially if you don't know what to ask or don't understand terminology, features and potential limitations.
If you have been on the same plan for a few years, you may not necessarily be getting the best value for money, or the internet speed and data limit that you could have and perhaps really need. Now might be the time to change, especially if you have a growing family who are using up more and more of your data, or if you are watching more online content from your i-Device, computer and SmartTV! You will find that Telcos now offer 'bundles' that can make your combined phone and internet cheaper than if you have separate products for each. Go online if you can, and check out the offerings.
But make sure you really understand what is on offer, and what other options/providers are available before committing. Do you know the difference between Cable and ADSL, and do you understand what they are talking about when referring to Kbps and Mbps. Be sure that you are comparing "apples with apples" before changing your plan, especially if you are going to be locked in to a contract.
If you need a translator when dealing with Telco's and their products and plans, iTea&Coffee can help. Just call 1300 885 420 or email email@example.com.
Want to find out what speed you are getting right now?
If you ever want to test the speed of your internet, go to the website www.speedtest.net and select 'Begin Test' and see what you get. (If you are on a iPad or iPhone, you can download the Speedtest.net app by OOKLA.) My download speed here at iTea&Coffee (via Bigpond Ultimate Cable) just measured at 112Mbps. What is your speed?
I got this phone call last just Wednesday!
Watch this video to see and hear an example of the phone scam where someone who is supposedly from Microsoft or the Window Support centre tries to tell you there is something wrong with your computer.
They will either ask you to give them access to your computer to fix the problem, or will ask you to download some software - which will then give you a BIG problem!
IT IS A SCAM - just hang up. Or tell them you don't have a Windows computer, and they will hang up on you!
Beware of these scam emails ...
Just got a new type of scam email pretending to be from my bank, Commbank.
Really made my look twice, because it included an account number that made it seem more legit.
Look out for 'phishing' emails like these that are trying to get you to click on their link and provide your login/password details! Or sometimes, they will be asking you to open or download an attachment - DO NOT OPEN .ZIP ATTACHMENTS
Below is a legitimate email from Commbank!
This one has my name in it and the email address look legitimate. I would still hesitate to click any link in it though!
Call 1300 885 420
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