 What do you do if you find that you can't access your account because
You may be able to 'phone a friend' for help - if you set up something called a Recovery Contact (one or more).
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5/2/2026 0 Comments Why You Need to Remember Your Apple Account Password (Even If You Use a Password Manager) I was talking to a client just today who was having trouble signing in to his Apple account on just one of his Apple devices.
The password he had stored in his Passwords app (which he used as his password manager) did not seem to work. He was signed in to his Apple account on his other Apple devices - it was just one that was persistently asking for the password and not accepting the password he entered. I suggested to him that the password stored in his Passwords app must not be correct. In this situation, the best approach is to use one of the devices that is successfully signed in to the Apple account to reset the Apple password - and then make sure to store the new password in the Passwords app. He said that he wanted to auto-generate the new password using the Passwords app. While I highly recommend these auto-generated complex passwords in most cases, here's why I strongly recommended NOT to do this for an Apple account.  We are all driven a little (or a lot) crazy by Passwords for online accounts.
And I know that so many people choose to write down their passwords on paper, in Notes on their iPhone/iPad or, sometimes, as entries in their Contacts app. 😱 This may seem like a good solution, on the basis that you probably assume that only you can see the contents of your Contacts app. An iTandCoffee client only last week found that this is not the case - and that a scammer had access to all her Contacts and the passwords she stored there (as well as all sorts of other things).  I have had several iTandCoffee clients, family and friends contact me since Sunday morning, asking about a message that popped up on their devices in the past 2 days - a message like that shown in the image above.
My husband and I also got that message first thing on Sunday morning on our Apple mobile devices. I ignored it at the time, as I was busy - but then received the message again on Monday when I started work. I could not receive my business emails until I re-provided sign-in details and re-authenticated. Is this message a scam, or is it a legitimate sign-in request. Why is it appearing? And what should you do if you receive it? 8/2/2025 0 Comments How can I export the passwords saved in my Chrome app and import to Apple's Passwords? This question came up during an appointment this week.
A client had multiple Chrome profiles, and each profile stored a different set of passwords - so the passwords were only auto-filled when she was using the applicable profile, not when she was in other profiles. She wanted to combine all of her passwords into the Apple passwords app and remove them from her Chrome profiles. Going forward, she will have her iCloud account storing all her passwords and autofilling in Chrome from there. Here's how she can achieve that.  If you have visitors to your house who want to use your Wi-Fi, it can be a pain to have to look up the Wi-Fi network details.
Of course, if you are an Apple mobile device user you can easily share your Wi-Fi password with other Apple device users. But this doesn't work for Android device users. A useful solution for easy sharing of your Wi-Fi password is now available in the new Passwords app.  macOS Sequoia was actually released in September, but I haven't written too much about it so far, instead focussing on the changes that came to the iPhone and iPad in iOS/iPadOS 18.
So it's about time I mentioned some of my favourite things about macOS Sequoia.  We all hate passwords.
So imagine a world where you don't have to keep track of so many passwords! And where your password can't get stolen. That future is here now, in the form of Passkeys. Many websites now allow you to set up your online account with a passkey as your authentication method, rather than (or as well as) a password and multi-factor authentication. Simply by signing in to a website/app on a device that is trusted by that website, and authenticating using that device (e.g. using Face ID, Touch ID or that device's password/password), you can avoid having to enter a password. But what is a Passkey, how do you set them up, where are they stored, and how can you make sure that you can sign in using that passkey on any device/computer?  This issue comes up occasionally when clients consult iTandCoffee about account password/sign-in issues. This might be when they need to re-set their password or perhaps just sign in to a particular account.
The issue they have is that the account sign-in process sends a verification code to their mobile phone number via SMS - but the code is never received. This is even though the mobile number is confirmed to be correct. Where does that verification code go? 15/3/2024 0 Comments Yes, you can autofill your Apple Keychain passwords in Chrome - both on Mac and Windows For many people, Chrome is their preferred Web Browser - even on a Mac.
But, up until recently, this has meant that you couldn't take advantage of the auto-fill capabilities of Keychain - to fill in your account details when signing into while using Chrome. This has recently changed - and you can now access your Keychain passwords in Chrome and Edge on both Mac and Windows. This makes it so much easier to combine your Apple, Google and Microsoft worlds when browsing the web. |
What's on at iTandCoffee ?Below is our list of videos, classes and other events that are coming up soon.
Videos shown are offered for eligible members of the iTandCoffee Club. If you have questions, why not join fun and informative 'user group' meetings, held once a month. All iTandCoffee classes are run as online classes (using Zoom), which means you can attend from anywhere. |
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