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I regularly see clients who have a very common problem- that they can't not see the same set of contacts and calendars across their mobile devices and computer.
Here is a quick video that I recorded a while ago, discussing what causes this problem and how to resolve it.
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19/9/2019 0 Comments How to stop Mail from showing old or incorrect email addresses in the suggestions
If you have ever emailed a particular email address from your Mail app - or received an email from that email address - your Mail app will keep a 'memory' of those email addresses.
While this can be very handy when you are drafting an email, allowing suggestions to appear as you start typing the email address, it can also be a cause of frustration and confusion if more than one suggestion appears for the person you are emailing - especially if you are not sure which one is correct or the latest. If you have ever spelled an email address incorrectly, this email may show in the list of suggestions. Even if you have removed an old email address for the person from your Contacts (or perhaps have removed the person completely), the old email address may still appear when you type a few characters of the person's name. So how do you get rid of any email addresses that you no longer want to see in Mail's suggestion? 28/3/2019 0 Comments A great Contacts app for my iPhone that allows easy deletion and grouping of Contacts I am regularly asked if there is an easy way to clean up Contacts on an iPhone or iPad. Unfortunately, the built-in Contacts app requires multiple steps to delete a Contact. Wouldn't it be great if you could just swipe to delete?
I am very excited to have found a brand new app today that can do this and more. In my first day of using this app, I discovered the following features:
 Just yesterday, I met with a client who had suffered a business disaster. The web developer who looked after hosting of her website and her mail had suffered a major cyber-attack, one that resulted in the loss of not only her complete website, but also all of her business mail.
Because her Mail account was installed as an IMAP style of mail account, one that synchronises across all devices, the loss of the mail by her mail host meant that she also lost the mail from the iPad and iPhone on which she relies for all her business communications. While the loss of the email history is a disaster for her, even more of disaster is the loss of the contact information that was held in that mail. 26/6/2018 0 Comments Safari keeps trying to fill in fields using my Contacts - and it's driving me crazy I was with client this week who was suffering from autofill problems with her Safari on the Mac.
Her issue resulted from a 'feature' that arrived on the Mac with Sierra (in 2016), where fields that look like 'name' fields are automatically filled with contact information. This autofill setting can get in the way on certain web pages and in certain fields that you need to fill in. I too found this feature frustrating when it arrived, so turned it off. 16/3/2018 0 Comments Making a backup of your Contacts and Calendar - and how to 'restore' if something goes wrong For most of us, our list of Contacts and our Calendar events are so important - and we don't want to lose them if something goes wrong! Of course, if you are using iCloud, Gmail, Hotmail, Outlook, Yahoo, Exchange or some other email service to sync your mail, you do have your Contacts and Calendar always available if something goes wrong with your device. But what if something goes wrong with that 'cloud-based' set of contacts and calendars. What if you accidentally delete a heap of your contacts or events? They have disappeared from all your devices, but is there a way to retrieve them?
(Contributed by Jim Coulston)
After upgrading to Mac OS High Sierra, I noticed that I became unable to create new Contact records on my Mac. I’d be part way through creating a new Contact in the Contacts app, and the screen would suddenly refresh to an existing Contact - and the one I was creating just vanished! If I did get to finish entry (for example, if I just entered a first and last name and the Done), the new Contact would appear in the list briefly, but disappear again after a few seconds. At first, I thought I was hitting some strange key combination, or that I was doing something else wrong. However, nothing I tried seemed to work. The problem persists today. I can edit existing Contact records, but I just cannot create them on my Mac. We use a Gmail account for our shared business contacts and the issue seems to be related to Gmail accounts. It seems I’m not alone in having this problem. I checked the Apple support forums and there’s lots of reports of the same issue. Here are some suggested work-arounds.
None of these options are ideal, but at least I have a work-around until Apple and/or Google get around to fixing this annoying problem! Leave a comment if you too have been suffering this problem. And, if you have a solution, please let us know.  I see so many clients who have so many duplicated Contacts on the iPhone, iPad or Mac. The good news is that there is a really quick and easy way to identify and merge your duplicated contacts. Find out how in this week's Handy Hint for iTandCoffee Club members. If you are not yet a member, find out more about the club and how to join here » Related Handy Hints and ArticlesMac Handy Hints (for iTandCoffee Club members only) iPad and iPhone Handy Hints (for iTandCoffee Club members only)
iPad and iPhone iBlog articles Here's how to learn more about your Mac!
 A frustrating 'gap' on the iPad and iPhone is the inability to create 'contact groups' in the Contacts app, and then easily email or message such a group from your mobile device. I have just seen a really handy app that fills this gap well, and that is currently free (as at 11/2/17). I actually prefer it over a previously featured app that includes group creation functionality (Mail2Group). The app is called ContactsXL 2016 and can be found here ». (There is also a paid Contacts XL 2017 version - but the 2016 version seems to work well, so have just been using this free version.) Try it out and let us know what you think by leaving a comment below. Related Handy Hints and ArticlesHandy Hints
Blog articles: 
Last newsletter featured an article about how to correct the name on your iPad or iPhone, in Settings -> General -> About.
Since that newsletter, I have had a couple of other queries from people who have found that their Contacts app shows someone else's details at the top of the list of their contacts. Check your own Contacts app to see what is showing above your first entry. Is it your own name, or perhaps another family member's? Incorrect details here can be easily corrected. In iOS 8 and earlier, go to Settings -> Mail, Contacts and Calendar, to the My Info field. In iOS9 and later, got to Settings -> Contacts -> My Info ​Tap this field, and choose YOUR OWN contact card. (If you don't have a contact card with your phone number and email address, create this first in the Contacts app - then come back and adjust this setting.) ​ 
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