17/1/2016 2 Comments
Are you totally confused about what is happening these days with your music on your iPhone, iPad or Apple TV?
I too found myself in this state during my summer break, when I went to play the Adele '25' album that I had purchased. At the time I was looking to play it, I had no internet service so needed to rely on my downloaded music.
I knew I had downloaded Adele's album, but could not find the Album on my iPhone - despite it showing in my iTunes Store app that it had been downloaded.
It was then that I discovered that all the music that I had previously sync'd to my iPhone from my computer had also disappeared, leaving me with nothing to listen to while 'offline'.
Then, in setting up my new Apple TV, I couldn't get any music to show up in Apple Music - other than Apple Radio.
I found that there are a couple of things to consider when sorting out issues with your Music under iOS 9, depending on whether you have turned on iCloud Music Library and whether you have an Apple Music subscription.
Are you using iCloud Music Library?
Have you turned on iCloud Music Library in Settings -> Music? This feature allows you to see the same music on all the devices that are linked to the same iCloud account.
If you have turned on iCloud Music Library, but no longer see all your downloaded music, you may not have chosen to 'merge' your previously sync'd music. If you chose 'Replace' instead of 'Merge', your sync'd music will have been removed from the device and you will only be able to access your music when you have internet access.
Here is how you put your own music back on your iPhone or iPad (for 'offline' listening) AND also have the capability to see your music on all mobile devices using iCloud.
Once I followed the above steps, I got my downloaded music back.
Do you (like me) have a different Apple ID for iCloud and the iTunes/App Store?
This, it turned out, was the source of my problem with not being able to see the Adele album on my iPhone.
I was using a 'family' Apple ID for my iTunes and App Store (one that I share with other family members), but have a different Apple ID for iCloud. I had also used my 'family' Apple ID to subscribe to Apple Music.
So, when I turned on iCloud Music Library (which I can't actually remember doing), it seemed to cause all manner of confusion because of the mis-match between my iTunes Apple ID and my iCloud Apple ID.
My Apple TV wouldn't show any of my music, and my attempts to download purchased music just kept failing.
I solved the problem by making sure my iTunes and App Store Apple ID was included in my 'Family' set of Apple ID's in iCloud.
This meant that I needed a device to be signed in to iCloud using the iTunes Apple ID (which I would not normally use for iCloud). I had to create an iCloud account for that other Apple ID and used an old iPad to do this, then signed in to that new iCloud on that device.
From my iPhone, I then invited that new iCloud account to join my Family (in Settings -> iCloud),
Once I accepted the Family invitation on the other (old) iPad, the iCloud Music Sharing that I set up on my iPhone could then access all the music purchased under my iTunes Apple ID.
Lo and behold, all of my MISSING music magically appeared on my iPhone and on my Apple TV.
Phew. That one was tricky.
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iTandCoffee can help. Call 1300 885 420 or email email@example.com.
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