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26/12/2016 2 Comments
If you have you been confused about why Apple sometimes shows that your device is in some other location, you are not alone.
In particular, the message says that 'Your Apple ID is being used to sign in to a device near ...' and shows a location that is (usually) in your current city somewhere, but just not necessarily at your current location.
This is one that iTandCoffee deals with regularly. In a very recent example, Messages was failing to complete activation because the owner of a new iPhone 7 Plus was choosing the wrong option when shown a message on her iPad - a message indicating that someone was attempting to access her account 'near St Kilda Rd'.
This was confusing, given she lives in Clayton - so she chose 'Don't Allow' every time it popped up.
Why do I get a message that shows a sign-in has been requested at some other location?
When you attempt to sign in with an Apple ID that has 'two factor authentication', this may result in a message appearing on your other Apple device/s.
This is designed to alert you if your Apple account is being accessed by someone you don't know, on a device that you have not authorised. (Believe me, it is a good thing - even if it is a little confusing!)
Should I choose Allow?
If you have just signed in to iCloud, iTunes, iMessage or Facetime by entering your Apple ID and password (or just your password, if your Apple ID was already filled in), and almost immediately get a message on another device about someone in your city trying to access your account, you can be pretty confident it is you who have generated this message.
Definitely choose the 'Allow' option to continue the authentication and sign-in process. If you don't, then you will not be able to use the account or service that your device was trying to access.
What do I do with the numeric code that appears when I choose 'Allow'
Once you choose 'Allow', that same device will then give you a numeric code that will then need to be entered on the other device (ie the device on which you originally attempted the sign-in), to complete the sign-in process on that device.
(The numeric code is just a one-off code that does not need to be saved away.)
But why is the location shown different to my own location?
The reason your other device shows some strange location in the pop-up message is that the location shown is not actually your device's location. It is an approximation of the address of your device's 'IP Address'. The IP address of your device is what allows it to access the internet, and is allocated by your Network Provider when you connect to their network.
This is explained further by this Apple Support Communities web page, an extract of which is shown below.
"What if I don't recognize the location shown in my sign in notification?"
So don't stress if the authentication message always shows 'St Kilda' (or some other location) - unless you didn't just attempt to sign in to your Apple ID.
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