This problem affects so many travellers I see: not always Bigpond (and of course not always in Hong Kong!); sometimes Optus, TPG, iPrimus, Netspace, etc.
Let's look at the Bigpond mail problem encountered by a client very recently.
In this scenario, we are talking about a Bigpond email addresses that was created before 2012, so is set up as a POP3 email account on this client's iPhone. (Note. Newer Bigpond Accounts are 'Windows Live'/'Outlook' accounts that are a type known as IMAP, so do not suffer the same problem.)
(If you are interested in understanding the difference between POP3 and IMAP email accounts, read this extract from the iTandCoffee Guide about the iOS 7 Mail app. For the full version of this guide, click here.)
Here's what can happen ...
When you are connected to your home Bigpond internet, you find there are no problems sending your emails. When you are out and about with your iPhone and on your Telstra cellular connection, there is also no problem.
But, when you are on someone else's internet connection that is not Bigpond - for example, at a friends house, or when you are overseas and using a different Internet Service Provider (ISP) - your emails won't seem to send.
You hit Send, perhaps even hear the Whoosh that seems to indicate it has sent successfully. But you then get a strange message that mentions 'relaying' and find your email sits in your Outbox until you are connected to Telstra again!
Well, the issue here is with the type of email account that you have with Bigpond, and with the way it is configured.
Call 1300 885 420
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